Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Corp

  800 Patrol Rd Jeffersonville, IN 47130

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

• 

  Bose Corporation - ElectroForce Systems Group

  10250 Valley View Rd Ste 113 Eden Prairie, MN 55344

• 

  Bose

  595 Factory Stores Dr Napa, CA 94558

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned an Bose online order and return (2 packages), Order number R000217456, were delivered back to the warehouse on Aug 14. It has been 15 days since returns were delivered. I contacted customer service several times and last time I was told it got escalated. But I never received any response and I never received my money back. Please process my return ASAP and refund my money. Most companies process returns in 3-5 business days and I have never experience such a long time in receiving an refund.

  Business Response

  Date: 09/15/2023

  9/15/2023
  
  This letter is in response to Complaint No. ******** dated 8/29/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a paid of Bose Noise Cancelling Headphones 700...the cushions didnt last ***** then a year. Now i'm forced to either buy new ones for $45 which is more then 10% then i paid for the whole set.

  Customer Answer

  Date: 09/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Surge Mouradov

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the initial transaction: On June 2nd, I initiated the return process for the faulty Bose headphones.Amount owed: The outstanding refund amounts to $502.66.Nature of the dispute: This situation revolves around the failure to receive the promised refund for the returned product.Business response: Despite repeated attempts to communicate and resolve the issue, the business has not taken adequate steps to address the matter, prompting me to file this complaint.Bose reference number: The transaction is associated with Bose reference number N057267759.*** tracking of return: ******* tracking number for the return shipment is 1Z4019RY9093250644.I purchased Bose headphones, returning them on June 2nd due to issues. I received a faulty replacement. I requested a refund, which they agreed to. They received the return on June 8. Despite numerous calls, the $502.66 refund remains unpaid.During my interactions with their customer service representatives, I have been met with a series of excuses. They have mentioned that the delay is due to issues within their finance department and that the situation will be resolved shortly It's essential to note that not only have they received the faulty unit I returned, but they have also not honored their commitment to refund my money. This situation is profoundly disappointing, as it seems to reflect poor customer service and a lack of transparency. The fact that they have both the returned unit and my funds, yet have not fulfilled their promise, feels unjust and disheartening.Their excuses, like finance delays, persist. Manager discussions yielded no progress. They have the unit and money but haven't fulfilled their promise Attached - Refund-related email (Reference: N057267759).- Amount owed: $502.66.- *** tracking: Return on June 2, received on June 8 (Tracking: 1Z4019RY9093250644).Normally 30-day returns, it's been 52 days. I seek prompt resolution with evidence provided. Your attention is appreciated.

  Customer Answer

  Date: 09/03/2023

  I have not heard from the business in response to my complaint. I have contacted them every week, and its always same response that its with ****************** for approval. 

  Business Response

  Date: 09/06/2023

  9/6/2023
  
  This letter is in response to Complaint No.20514984 dated 8/23/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and resubmitted the refund request. It is our understanding that the matter was resolved, and the customer will be receiving his refund shortly. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal Bose customer true and true. When everybody started using other popular headphone brands, my father and I stayed loyal to ****. That is why it gives grieves me greatly to have to file a second complaint over a product I lovingly purchased for my father on his birthday. On record, this will be the second Bose product that has become defective. The first being a wire speaker (which was replaced), now it is the Bose SoundSport headphones. Before switching to another company, I would like to file this complaint and give **** a chance to rectify the situation and stand by their products as I have.

  Business Response

  Date: 09/06/2023

  9/6/2023
  
  This letter is in response to Complaint No.20506384 dated 8/22/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive email conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 09/06/2023

  **************** went above and beyond in helping resolve the issue with my fathers headphones. Not only was the item exchanged, **** replaced it with the next model. We will continue to stand by **** as **** has continuously stood by us. Thank you, BBB and thank you ***** 

   

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Bose quiet comfort earbuds II, on July 1, 2023 for my daughter. Bose reference number: WH23337496. Earbuds were received on July 6, 2023. The earbuds did not fit her ear correctly so she returned them. They were received by **** on July 31 st. I was sent an email that a refund would be issued in 3-5 business days. Today is Aug. 21, 2023 and I have yet to receive my refund of $295.74. I used palpay for the transaction. I called Aug. 14 and asked about refund, talked to Jes. Case # ********. I was told I would hear something by the 18th, again nothing. This time I talked to a supervisor named ***, she assured me she would call me today, Aug. 21 without fail. Never got a call back. Now Im on hold waiting to talk to another supervisor for 42 mins and waiting. Actually I think I deserve more than $295.74 for all my time wasted making phone calls. Needless to say that I am very disappointed in Bose customer service. Another case number given and a bunch of apologies as to why I havent received my refund.case number now is: ********. Please refund my money. Thank you.

  Business Response

  Date: 09/06/2023

  9/6/2023
  
  This letter is in response to Complaint No.20502768 dated 8/21/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager has ensured this refund has now been processed and the customer is satisfied. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 09/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11th, 2023, I contacted the Bose Corporations chat about a Bose Soundlink Color Bluetooth Speaker. The speaker was still working but wouldnt connect to any device using Bluetooth. It would only play via the auxiliary cord. I tried several troubleshooting steps via the website, as well as downloading software to connect the speaker to see if updated firmware was available. Nothing worked. I then contacted **** via the chat. It took about half hour to get through to a person who then took very long to respond after each of my responses. The agent made me go through several troubleshooting steps before telling me the speaker was beyond repair. The agent then offered me a replacement Soundflex speaker for $99 plus tax. I told the agent that was the price in the store because it is on sale for that price. After more back and forth they gave me a discounted price of $89 for a speaker which I thought was fair. But then the agent informed me I would have to give back my broken speaker. That did NOT seem fair as I was still paying almost full price for the new one. After some research I found that the new speaker they were offering didnt even have the possibility of plugging in via an auxiliary cord which I would need to use this speaker with older devices. The agent then told me I could buy the speaker from them for $20 off the full price. That still left me at $99, which is what I can get it at the store for. I then opened their website and it offered me an instant $20 off any purchase. Now I felt like the Bose agent thought I was an idiot. They kept offereing me things that any person off the street could get and trying to get me to think this was for my loyalty to ****. I wasted much time and got nothing.

  Business Response

  Date: 08/24/2023

  8/24/2023
  
  This letter is in response to Complaint No. ******** dated 8/17/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 08/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of my bose earphones broke despite using it minimally. I contacted customer service and they told me since I was out of the warranty period they would replace the one earphone but it would cost $100 + tax. This is unfair as the earphone has an internal issue which indicates a manufacturer defect. The earphone is in perfect condition and I can't believe that a Bose device would break with a little over a year of use.

  Business Response

  Date: 09/06/2023

  9/6/2023
  
  This letter is in response to Complaint No. ******** dated 8/15/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer via email and resolved the issue. We believe the customer is satisfied and now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Sleepbuds which the company determined after numerous complaints that they had a battery issue where the battery in one or both earbuds stopped charging or charged slowly causing the company to discontinue the product. I was unaware of this issue until my own earbuds started having charging issues. I spent $330 CDN plus tax on these buds and have always loved Bose products. They worked great until the battery charging issue and after doing research online realizing they were aware of the problem I called Bose support expecting a repair or refund on a faulty product however their solution was not what I expected. Their solution the only option was to purchase another pair of refurbished sleepbuds for $150 CDN plus tax. When asked if I could have mine repaired since they obviously refurbished used pairs he told me that was not an option and that my only option was to buy a refurbished pair at a discounted price. Just to note these were bought more than 365 days ago but due to the awareness of the company knowing this product didnt work properly they should have provided better service then making me buy something I had already purchased at a high cost.

  Business Response

  Date: 08/21/2023

  8/21/2023
  
  This letter is in response to Complaint No. ******** dated 8/15/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager has made several attempts to contact our customer by both phone and email. The customer has not responded. We believe this is a misunderstand regarding the product and want to help our customer. The customer has both phone messages and email with our Global Escalation Directors contact numbers. While **** considers this matter closed, the customer is invited to contact us for more information any time.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 08/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I was out of town and just getting to my messages and voicemails. There were 2 calls I missed not several and I have responded to an email regarding this issue.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Acoustimass 15 speaker system that has a recall. **** sent me a letter stating that they can fix it or for 40% off I can send in my old system and get a new one as part of the recall. I make the call call and order a new system on July 25. This takes an hour due to their sales volume and not being prepared for the amount of calls. Reference number is N057345357. They tell me that they are sending me a box and *** Label. I wait a week and still have received no label. I call on August 2 This is the second time I have called and am on hold for over an hour. I guess 1.5 hours. I am upset because I was not sent a shipping label. The lady says she is sorry and that they are really busy. Since I have been waiting so long I ask if it is possible to get the unit shipped to me and I can send the other one after and they can charge me full price. She says no. I asked her to charge me full price and then take off the 40% when I ship mine in, she says no. I ask to speak to a supervisor and she says that none are available. I ask to have a supervisor call me and she tells me that **** does not do that. They will not do anything to rectify their mistake. I am told that I lucky to be getting the speakers for 40% off so they will not do anything else. This is after I turned in my WORKING speakers. I sent the speakers in on Aug 7. Aug 14 I am on my 3rd phone call for about 1.5 hrs trying to find out what is going on again. I am told that they are very busy again and that my card was declined. I was told I needed to call my credit card company and find out what was going on. I did after the call and I found out that instead of charging me $1627.08, whomever credited my card $1627.08 and nulled the hold I had on it. I asked to speak to a supervisor again and told there would be a long wait again and that they would do nothing for me. I was once again lucky to have a discount and wound wait a very long time for a supervisor.

  Business Response

  Date: 08/16/2023

  8/16/2023
  
  This letter is in response to Complaint No. ******** dated 8/15/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have these headphone. They havent been used in a long time. And they stopped working suddenly. They werent being used. There is nothing that causes them to stop working. They have never had high usage. Warranty or not, service or not. Products should be reliable and a good quality

  Business Response

  Date: 08/21/2023

  8/21/2023
  
  This letter is in response to Complaint No. ******** dated 8/13/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.