Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  3825 State St., Ste. E-142 Santa Barbara, CA 93105

• 

  Bose Store

  1018 Bellevue Sq Bellevue, WA 98004

• 

  Bose Corp

  800 Patrol Rd Jeffersonville, IN 47130

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2023, I purchased online from Bose replacement ear cushions for my Soundlink II wireless headphones. I received the order on October 7, 2023. I received ear cushions for a different model. Visually, they did not match my headphones ear cushions and the instructions labeled them as Quiet Comfort 25. I contacted **** via chat asking if the ones I received could be used on my headphones and was told Id be sent the correct ones. I was again sent the wrong model. The second time I called, I explained the situation and was told the ones I got sent would not work on my headphones and would be sent the correct ones. Again, I got sent the wrong Quiet Comfort 25, this time, not even complete. Part of the product was missing. Upon contacting customer service for the third time, and requesting a refund as I had zero faith left they could fulfill my original order, I was pressured to accept a replacement part. I told them I could not accept that because they had three times to get it right and couldnt. I was then told I couldnt get a refund because their system showed that my order was shipped. I said that I never received what I ordered and paid for so they cant say that my order is complete and refuse a refund. I literally said Im not taking no for an answer. Finally the customer service representative said hed been given permission to refund me.If **** does not have SoundLink II replacement parts in stock and/or manufactured anymore, they should deactivate the part of their online store where I was able to purchase these. I was never told theyre discontinued, but why else could I never get the product I ordered?

  Business Response

  Date: 11/21/2023

  11/21/2023
  
  This letter is in response to Complaint No. ******** dated 11/13/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:11/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about the Bose The incident I'm talking about occurred mid to late October when online I ordered the new earbuds. I've ordered from Bode a multitude of times so I didn't really per se look at my address because the address hasn't changed. So the package was delivered - notification done and when I got home I didn't see a package and I have the ring device and I didn't get any notification that someone came close to the home also, the delivery person took a picture and I noticed that the picture did not match my home. When I called Bose they read to me the address and I said well **** is not my address. They told me that was the address we had on file. Again I've ordered multiple things from ***** in the past 10 years with the correct address for **** I have no idea how it changed by that one number but somehow maybe inadvertently it was changed- that one digit So when I call Bose I told them that there is no ********************************* that's the address that was on my profile for my home my actual address is ****. **** does not exist I told ****, the people that deliver for them , just delivered to a different address nearby-because **** address does not exist I told Bose , their delivery service left the package at wrong address, **** will do nothing for me. I'm out 350 dollars. They offered me to get a 20 % discount but I would have to pay for new product again I feel this is very unfair Now I spent over $300 for the earbuds and insurance another $40. Once again I'm trying to articulate that the address that was on the package this was incorrect but it was on the package is ****************************** but that exact address does not exist. It would make a lot more sense that the delivering company would say OK we don't see this address we can't deliver the package but they left it somewhere on my street neighbors down for me that I don't I called both several times they were going to investigate and they told me that

  Business Response

  Date: 11/14/2023

  11/13/2023
  
  This letter is in response to Complaint No. ******** dated 11/11/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, the address was corrected,and a new order has been issued. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a *************** maybe 15 years ago and i worked great until this past spring. I contacted Bose Corporation hoping to get it fixed. I was told it was to old to get fixed but if I sent it to them they would replace it with a new black wave radio. I would first need to send them my old radio. I told them I would think about it and after a week or so I contacted them again, made the financial arrangement on my credit card and sent them the old radio. They were to send the new radio within 5 days of receiving the old radio. The old ********** was sent on June ****** and received a few days later.Two weeks later I receive my credit card statement and the Bose transaction had been cancelled by ****. They never contacted me to tell me of any problem or issue. Just cancelled the credit card transaction. They are however in possession of my radio.I call them to find out what happened and I was told that they didn't have any black radios. Do I want a grey radio? I told them that would be fine, But really, couldn't they have contacted me about this? Two weeks later still no radio. I call them again. This time I was told that they oversold their radios and I would have to take a refurbished one. That was not the agreement when we first spoke. But since they claimed it was the only option, I agreed. We agreed on a price and used my credit card to place the order. Again nothing happened. No radio and no charge to the credit card.I called them again. They still have my old radio, I have no replacement. This time they said they would expediate the transaction so I'd get my radio faster. They also reduced the price. My credit card would not accept the charge, They asked me to mail them a check. I sent them a check in the amount of $167.78 which they cashed a week later. I still have not received a radio. I called two more times, with them telling me the same thing. They would make it an expediated order. The last time I spoke with them was on August 29, 2023.I still have not received my radio, This has been six months trying to get a new radio that works. My preference is a new radio, as they originally promised. They are still for sale, although **** claims that they are no longer making them.Your help would be much appreciated in resolving this issue. I'd really like a new Bose Wave Radio.Thank you *******************************

  Business Response

  Date: 11/16/2023

  11/16/2023
  
  This letter is in response to Complaint No. ******** dated 11/8/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager attempted to contact the customer by both phone and email. While we have been unsuccessful in our attempts, we have resolved the issue for the customer and feel she will be pleased. It is our understanding that the matter is resolved. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased earbuds six months ago. They will not charge nor connect. I've contacted the company and they absolutely refuse to back their product up, warranty them, fix them- they just refuse.

  Business Response

  Date: 11/10/2023

  11/10/2023
  
  This letter is in response to Complaint No. ******** dated 11/8/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
  

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I am reaching out because theres unresolved issue on my replacement that is still not solved after I called customer services 8 times. I sent in my return product 1 month ago but the return team reported that they received an empty box from **** thus they canceled my replacement. My product was clearly stolen during the shipment and I believe this is solely between **** and *** not about the customer. The ticker was escalated 4 times but no one gave a response other than wait. Case number is ********. **** will not ship my replacement until they receive an update from the back office. But, there is still no update after 4 weeks. I would like my replacement to be shipped. Thanks.

  Business Response

  Date: 11/10/2023

  11/10/2023
  
  This letter is in response to Complaint No. ******** dated 11/7/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. After reviewing this complaint thoroughly, weve identified a few similar details in the customer account history regarding a past issue with the return of a product. This leaves us with inability to resolve amicably for this customer.  **** now considers this matter closed.
  We encourage the customer to contact ****, at *************, should she have any further questions or concerns. 

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep trying to order a simple remote for Bose soundbar 500 system. It takes over 45 minutes to reach someone. Then I was sent a payment link and it doesnt work. Apple Pay or inputting credit card etc.

  Business Response

  Date: 11/10/2023

  11/10/2023
  
  This letter is in response to Complaint No. ******** dated 11/6/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
  
  

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my Bose Acoustimass to Bose in response to their product recall (fire hazard). It was returned to me with cosmetic damage. I have contacted customer support on two separate occasions. Each time I was told someone would contact me. I have not received any correspondence from the company on this issue. The cosmetic damage has devalued my Acoustimass system. I would like to be contacted by someone from Bose corporate office and compensated for the damages.

  Business Response

  Date: 11/10/2023

  11/10/2023
  
  This letter is in response to Complaint No. ******** dated 11/6/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 11/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My complaint has not been resolved yet.  I received a call from Bose the day following my complaint.  It was a productive conversation which ended into an agreement.  We agreed to an exchange of products.  I sent the damaged product back to Bose but have not yet received anything back from ****. Therefore, I do not consider the complaint resolved at this time.   

  Business Response

  Date: 12/04/2023

  12/4/2023
  
  This letter is in response to Complaint/Rejection No. ******** dated 11/6/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager reconnected with our customer and had a productive telephone conversation with him. It is our understanding that the matter is resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought quiet comfort 2 headphones from Best buy in April. Ever since I had this the product has been a peoblem. Huge issue connecting with my phone. It was replaced twice and still issue persist. This is a defective product and Bose is not doing its best to resolve. Their return policy has left a lot to be desired. Where they ask me to send the headphone first and wait for 2 weeks to get the replacement. No matter how many I get replaced this product has issues. I would like to get my money back

  Business Response

  Date: 11/13/2023

  11/13/2023
  
  This letter is in response to Complaint No. ******** dated 11/5/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should they have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 11/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:11/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: B000360345 Order Total: $778.96 i ordered these headphones and thye was supposed to be here november 1 2023 but got an email on october 23 2023 that it was delivered then they but i was home all day when i call they wont help me. they choose to tell me they shipped it so i dont know what to do becuase they wont help me.

  Business Response

  Date: 11/07/2023

  11/7/2023
  
  This letter is in response to Complaint No. ******** dated 11/1/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding the customer will be unavailable for a couple of weeks. We will contact the customer at that time and provide him a full resolution to this matter. **** well keep this matter open internally until the customer confirms with us that he is satisfied.  
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Bose Companion 2 Series III Multimedia Speaker System from Bose on May 15 , 2023 . The Bose reference number is WH22773951. I returned the product on May 22, 2023 and recieved the confirmation that the returned item was recieved by ****. However, despite multilple contacts , **** has not refunded me as of October 30, 2023. Upon each contact(I have made about 10 so far), **** promises the issue will be resolved in 48 hours but so far that promise hasn't been kept. I am located in ****** and the refund amount is in ******** dollars.

  Business Response

  Date: 11/07/2023

  11/7/2023
  
  This letter is in response to Complaint No. ******** dated 10/30/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.