ComplaintsforFlatline Concrete of New England
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello , I hired zac from flatline concrete of New England to resurface my pool deck. Zac didnt properly prep the surface after grinding leaving powder in the seams. Zac coated over the deck sealing the power under the coating. Shortly after the areas all lifted leaving very sharp edges for my little kids under 3 that have been cut by it. Ive been having to call all the time trying to get flatline concrete of new England out to repair. Zac the owner has come out a few time to repair leaving it worse off then when they started. Using extra material from previous jobs and now my pool deck is many different colors. The deck has so many sharp edges after putting down different stages of patch material and never sanding it down smooth. Zac the owner of flatline concrete of new England just keeps blowing off calls and giving every excuse not to come fix his failure. I have a huge message chain backing up threats if didnt remove my 1 star review that flatline concrete of new England wont come out to repair they failure. I instructed the owner zac that I wont be removing reviews but Ill update accordingly with work provided. Im trying to get his failure repaired or my money back so I can hire someone making it safe for family.Customer response
06/10/2023
I have not heard from the business in response to my complaint. *** tried to reach out to them and leave voicemails with no response. Last time I left a BBB review and the company owner called me the next day after posting. The owner of flatline concrete of New England *************** called right away stating to remove my review or he wont warranty any work. I told him I can update the review with the status of my pool deck repair work. The pictures of the text messages are attached.
I cant believe BBB would stand behind a company like this who demands a review be taken down or warranty work wont happen. The review actually reflects work provided by flatline concrete of New England. I would gladly update review to reflect work provided but Ill never remove a review.
Business response
03/26/2024
We are currently working with ********** is on getting his deck re-done that is mutually beneficial to both parties. We currently start back on ***** job the week of June 3rd and have ordered all materials to give him the amazing finish he desires. **** has been completely willing to work with flatline and honor any agreement we currently have. Dating to March 2024.
FLATLINE CONCRETE OF NEW ENGLAND
RESURFACED CONCRETE SPECIALIST
***********************
************Customer response
03/27/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The owner of Flatline Concrete of New England stated he will order material last week in May. The statement submitted to BBB stated materials already ordered. February 26th, 2024 was the 1st time hearing from the company after trying to get ahold of them for months.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I want this complaint to stay open till works completed. Once complaints removed theyll just put off repair work again.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.