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Business Profile

Custom Concrete

Flatline Concrete of New England

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Concrete.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired **** **** to refinish pool deck. He originally gave a price of 5500 and could complete job in 3 days. When he showed up and looked at the job he then changed his price by 1000 dollars to 6500. Then he took a deposit. Several weeks went by and nothing happened. He kept making excuses after excuse. Then finally he shows up and seals a few cracks and then leaves for another few weeks. Then he shows up and askes for half the money which I gave him. A few weeks go by and he starts the job. He made a mess of the area not taping everything off like he should of. He applied the first application and it resulted in a ton of flakes going into the pool. He did not **** them up. He left his tools out everywhere. He returns to complete the coating and after he is just done the coating he asks for the rest of the money.even though he wasn't finished. Like an idiot I paid him in full. He damaged at least 8 anchors and epoxied over the white strips. He left a mess and told me he would clean iymt up. For months I chase him. Never returns. He told me to have somebody clean it up and he would reimburse the cost. I paid pool guy 750 dollars to fix his mess. When I contacted him and requested reimbursement he started giving excuses. I even paid half only requesting 300 of it. He had a new story every day and did not pay it. His work is poor and rushed. He is chaotic and all over the place. The job was done poorly and he left it undone

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello , I hired zac from flatline concrete of New England to resurface my pool deck. Zac didnt properly prep the surface after grinding leaving powder in the seams. Zac coated over the deck sealing the power under the coating. Shortly after the areas all lifted leaving very sharp edges for my little kids under 3 that have been cut by it. Ive been having to call all the time trying to get flatline concrete of new England out to repair. Zac the owner has come out a few time to repair leaving it worse off then when they started. Using extra material from previous jobs and now my pool deck is many different colors. The deck has so many sharp edges after putting down different stages of patch material and never sanding it down smooth. Zac the owner of flatline concrete of new England just keeps blowing off calls and giving every excuse not to come fix his failure. I have a huge message chain backing up threats if didnt remove my 1 star review that flatline concrete of new England wont come out to repair they failure. I instructed the owner zac that I wont be removing reviews but Ill update accordingly with work provided. Im trying to get his failure repaired or my money back so I can hire someone making it safe for family.

    Customer Answer

    Date: 06/10/2023

    I have not heard from the business in response to my complaint.  *** tried to reach out to them and leave voicemails with no response.  Last time I left a BBB review and the company owner called me the next day after posting.  The owner of flatline concrete of New England *************** called right away stating to remove my review or he wont warranty any work.  I told him I can update the review with the status of my pool deck repair work.  The pictures of the text messages are attached.   

    I cant believe BBB would stand behind a company like this who demands a review be taken down or warranty work wont happen.  The review actually reflects work provided by flatline concrete of New England.  I would gladly update review to reflect work provided but Ill never remove a review.  

     

    Business Response

    Date: 03/26/2024

    We are currently working with ********** is on getting his deck re-done that is mutually beneficial to both parties. We currently start back on ***** job the week of June 3rd and have ordered all materials to give him the amazing finish he desires.  **** has been completely willing to work with flatline and honor any agreement we currently have. Dating to March 2024.

    FLATLINE CONCRETE OF NEW ENGLAND
    RESURFACED CONCRETE SPECIALIST
    ***********************
    ************

    Customer Answer

    Date: 03/27/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

     

    The owner of Flatline Concrete of New England stated he will order material last week in May.  The statement submitted to BBB stated materials already ordered.  February 26th, 2024 was the 1st time hearing from the company after trying to get ahold of them for months.   
    I want this complaint to stay open till works completed.  Once complaints removed theyll just put off repair work again. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

     

Flatline Concrete of New England is NOT a BBB Accredited Business.

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