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          Flatline Concrete of New England has 1 locations, listed below.

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            Business ProfileFlatline Concrete of New England

            Custom Concrete
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 09/06/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            Contact Information

            125 Smith Pl

            Cambridge, MA 02138

            Visit Website
            (508) 292-7081

            Customer Reviews

            5/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessA

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Flatline Concrete of New England specializes inn concrete laying. The business services include, but are not limited to commercial concrete polishing, epoxy coating systems, moisture mitigation, acid stained concrete, sealed concrete, metallic epoxy floors, poured concrete, exposed aggregate, concrete grinding, concrete repair, concrete overlays, polishable concrete overlays, resurfaced concrete and much more.

            Business Details

            Location of This Business
            125 Smith Pl, Cambridge, MA 02138
            BBB File Opened:
            8/15/2018
            Years in Business:
            15
            Business Started:
            1/1/2009
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            1
            Business Management
            • Mr. Zackery Mohn, Owner
            Contact Information

            Principal

            • Mr. Zackery Mohn, Owner

            Customer Contact

            • Mr. Zackery Mohn, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/31/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Hello , I hired zac from flatline concrete of New England to resurface my pool deck. Zac didnt properly prep the surface after grinding leaving powder in the seams. Zac coated over the deck sealing the power under the coating. Shortly after the areas all lifted leaving very sharp edges for my little kids under 3 that have been cut by it. Ive been having to call all the time trying to get flatline concrete of new England out to repair. Zac the owner has come out a few time to repair leaving it worse off then when they started. Using extra material from previous jobs and now my pool deck is many different colors. The deck has so many sharp edges after putting down different stages of patch material and never sanding it down smooth. Zac the owner of flatline concrete of new England just keeps blowing off calls and giving every excuse not to come fix his failure. I have a huge message chain backing up threats if didnt remove my 1 star review that flatline concrete of new England wont come out to repair they failure. I instructed the owner zac that I wont be removing reviews but Ill update accordingly with work provided. Im trying to get his failure repaired or my money back so I can hire someone making it safe for family.
            Read More
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lisa C

            03/29/2024

            **** and his team. Came to my house and did a fabulous job on a stamped concrete patio. I was completely pleased with the professionalism of not only **** but his crew. They took their time on my project, and with the demo of the concrete pool deck, it was not ideal, and we ran into some setbacks that they were able to overtime without any additional charges. I am completely satisfied with the front line concrete of New England and I will hire them back to reseal and maintain my pool deck in the future. Thank you **** and *****.
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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