Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online but within 5 minutes canceled the order. I chatted with a live agent and they assured me the item was canceled and never shipped and they would refund me my money. They said it would take 5-10 business days and it never showed up. Then I emailed again and someone else said it would take 4-6 weeks. That time has passed and still no refund. I have emailed back on multiple occasions and no response. Never order from Bebcare. Bunch of scammers

  Customer Answer

  Date: 06/06/2024

  I have not heard from the business in response to my complaint. 2 months ago they said they would refund me but never have and wont respond to my emails. They dont have a number to call customer service 

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bebcare baby monitor was purchased October 17, 2023 through their website for $284.99. The monitor comes with a 1 year warranty. February 22, 2024 I messaged on their live chat about an issue I was having with the monitor. No response. I emailed support that same day. The monitor would light up but no sound would come from it. ******* from their customer service team proceeded to email me to discuss the issues I was having. I explained in detail what the problem was. I sent them a video with proof of what was happening. ******* said she would send it off to her technical team. Two months went by with no response so I followed up with ******* and she said the issue could be solved by turning the "key tone" setting to "on". This was not the case at all. Had to follow up with her multiple times with zero help. Then she told me the technical team said the speaker was damaged and that wasn't covered under warranty since it was imposed on them by the manufacturer. They would not replace it and only provide me with 30% discount to purchase another. This is awful and no damage has been done, but they will not send a replacement.

  Customer Answer

  Date: 05/06/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a baby monitor as a gift to a friend in November 2023. It never came and I emailed bebcare and they said they would refund my purchase. Over the last 5 months 3 different associates said they were processing my credit and it would take up to 12 weeks. I have been in contact with them on at least 10 occasions but no refund has been credited to my account. My customer #is *********. On April 16, 2024 I contacted my credit card company and because its been over 3 months they couldnt directly contact them unless I gave them emails saying that they (Bebcare) will indeed refund my purchase. I faxed info to them with that information. Today, April 19, I tried to call them but the phone number is no longer valid. Im very sad and disappointed. Thank you for your help *********************

  Customer Answer

  Date: 05/01/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:04/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3/23 my mother purchased a baby monitor from my baby registry on Amazon.com. I ended up helping her return it as it was the wrong kind that I registered for. I went through the return process on Amazon and since it was a third party purchase I was instructed to mail it back directly to the company Bebcare. I did that and it was completed through **** I have tracking and shipping information that the item was received on December 1, 2023 and who received it. We've been trying to get this refunded but have been taken for a ride. First I tried with Amazon and after multiple times of letting me know that they are processing the refund, nothing was done. Then (as of a couple of months) I have been chatting directly with a Bebcare rep on Amazon.com and they have been extremely unresponsive and still have not refunded the money. I've been doing this since February 5. The last message I received from them was on 3/15 telling me that they need to reach out to Amazon because Amazon has made the refund. No refund has been made and at this point they are just delaying. There is no phone number to call the company. There is an email address where I've sent an email 3 times and have gotten no reply.

  Customer Answer

  Date: 04/18/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bebcare baby monitor was purchased January 2nd 2023 through ******* for $219. The monitor comes with a 1 year warranty. December 27th 2023 I messaged on their live chat about an issue I was having with the monitor. All the lights on the monitor lit up and it was not working. ******* from their customer service team proceeded to email me to discuss the issues I was having. I explained in detail what the problem was. At the time of my initial messages, I wasn't able to send a video of the issue because it wasn't happening every time I turned it on. Shortly after this, the monitor would not turn on when put into the vibrate mode. I was able to send ******* a video of this issue clearly showing that in one mode the monitor was turning on fine but when I switched it to the secondary mode, it wasn't turning on. ******* said she would send it off to her technical team. Five days went by with no response so I followed up with ******* and she said the issue could be solved by increasing the noise sensitivity. This was not the case at all. Next, ******* told me the technical team said the on/off button must be broken and that wasn't covered under warranty so she could only provide me with 20% to purchase another.I questioned ******* about this because the on/off button was working fine in one mode so how could that be the problem? Not to mention, this was all being diagnosed through 5 second videos, not through someone physically looking at the monitor and testing it. Eventually, I was also able to send ******* a video of the initial issue I was having. She proceeded to tell me that was just a setting on the monitor and it was something I was pressing, which again was not the case. It has been more than a month of back and forth and they refuse to replace the monitor or look into this further. I haven't had a working monitor this entire time. Now they are completely unresponsive.

  Customer Answer

  Date: 02/12/2024

  I have not heard from the business in response to my complaint. The business was responding by email originally but has since stopped replying. 

• Initial Complaint

  Date:01/10/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello on October 5 I ordered bebcare monitor. I returned the item on October 14. The company liaison ******* emailed me stating I will receive a refund on November 7 since they received the item. We are now in January. The company has not refunded me and will not email me back.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a baby monitor from them on May 2nd it it never came. The company kept telling us there were shipping problems. We cancelled the product on 5/31 and they responded 6/2 saying the refund can take 3-5 weeks, up to 12 weeks. We never received the refund and they emailed us saying they did but it never showed up on our cc statement. They then told us they would reach out to our cc company but we never heard anything back. We paid for a product we never received and they never refunded us like they said they would.

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam and I really hope this ****** more people from buying their falsely advertised products. There is always a small discount code at the top of the screen and if you enter this discount code they think it waives consumer rights or any kind of warranty. When our monitor didnt work I reached out and asked for a solution. they told me I needed to move my wifi monitor into my babys nursery? I bought a low emf baby monitor to reduce exposure to the emf so i will not be adding more emf to her room by moving the router there. After asking to process a return I was told no and ignored after multiple different emails sent. So I moved to my bank and filed a claim. The bank processed a charge back and then the company finally emailed me back and threatened me that they would report it as credit card fraud and that my credit report would be affected and the proper entities would come for me. After I told them the monitor didnt work multiple times and that I would not be taking the claim back he offered me an exchange. When i told him I didnt want an exchange i would like to process a refund i was then told again I would be reported to the proper entities for submitting a false claim? Truly dont know how this business is running? If i have to get my lawyer involved so be it but this is just ridiculous.

  Customer Answer

  Date: 09/29/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Bebcare monitoring product originally in Aug 2021 to replace my old monitor system due to Bebcare's claims about low radiation/emissions, but I did not start using it until Jan 2022 after by 2nd child was born. I used the original product for <1 year before the buttons on the parent video unit broke, so I had to replace the unit in Jan 2023 of this year, on which I received a discount code, but had to re-purchase myself because the warranty was past since it had been 16 months since purchase.Then the replacement parent video unit I purchased this year started malfunctioning a short 4 months later - the buttons started breaking which is the same thing that happened to the original unit.It's never been dropped or damaged in any way and we never let the kids play with it. We use it for 1 nap per day and overnight, during which I typically use the buttons once before bed and once in the morning - so we maybe use the left/right buttons 2-3 times per day...I do not want to spent another $500 - $1000 to replace the current monitoring system as I already did that 2 years ago when I purchased the Bebcare system. I also do not want to spent another $180 for a new video unit that started breaking after 4 months. I am a pediatrician and mother of 2 --- not only does their product break after 4 months and not work as intended, it is clearly not safe if you cannot change the settings on the monitor.I have contacted Bebcare and the only response was in July saying they would "get back to me" after "their engineers reviewed the video" (see documentation below). I have provided 3 videos of the malfunctioning buttons. I have sent over 15 emails in the last 3 months requesting a response and they have completely ghosted me. I would absolutely call their customer service number but there is none. Their website boasts that they have a 24 hour response time. I appreciate your assistance with this matter - your company is making the world a better place.

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved their breathing mat as a gift. The breathing mat is supposed to pair with the camera, this function does not work, rendering the product completely useless. I have been emailing them about tech support and they will not respond.