Important information
- Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 4/22/24
BBB shared the findings and recommendations with Airslate, Inc.
The findings appeared to show:
Unauthorized charges: The vast majority of complaints involve customers being charged by AirSlate without their knowledge or consent, often through their linked Venmo accounts. Charges range from $20 to $180, with $96 being the most common amount.
Lack of familiarity with the company: Most complainants state they have never heard of AirSlate before and have no idea why they were charged, suggesting they did not knowingly sign up for any services.
Difficulty obtaining refunds: Customers express frustration with AirSlate's lack of responsiveness and inability to easily obtain refunds for unauthorized charges. Some report difficulty canceling unwanted subscriptions.
Possible connection to PDFfiller: Some complaints mention PDFfiller, suggesting it may be a subsidiary service of AirSlate. Several customers report signing up for free PDFfiller trials and then being unexpectedly charged by AirSlate.
Potential data security issues: A few complaints raise concerns about how AirSlate obtained customers' personal and financial information in order to process unauthorized charges.
On 7/1/24 Airslate,Inc responded to BBB with:
99% of the complaints are, sadly, related to the fact that [some] people do not understand how free trial period works as such. On our end, we did everything possible to prevent this misunderstanding: there is explicit information provided upon account registration and there is also an email sent which contains info on the free trial deadline and other important details.
Refunds with pdfFiller / airSlate can be requested in three ways:
1. Email to Support.
2. Chat online on our sites.
3. Free phone line.
https://my.airslate.com/help-center
Our refund policy is "refund no questions asked". We never object or persuade people to stay.Once any customer (current or former) requests information on how we store and share data, we put them in contact with our Legal department and they provide detailed information on this. And of course, we never share data with any third parties.
Complaints
This profile includes complaints for AirSlate, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 458 total complaints in the last 3 years.
- 111 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $96 via Venmo today 2/29/24. No record of any business dealings with this company and no information about what the charge is for. It appears this is an ongoing scam and I expect my funds to be returned immediately!
Business Response
Date: 03/01/2024
Dear *******,
this is to confirm that your subscription has been canceled and a refund has been issued.
Please check your Inbox for the email confirmation of the same.
We hope this settles the case and apologies if any trouble!
Customer Answer
Date: 03/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
Date:02/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been charged twice now by something called airslate and I have no clue what it is, I would like a refund for it as I have no recollection of filling for this or even doing this.Thanks a lot!The total was $40 dollars and it started on the 6th of JanuaryBusiness Response
Date: 03/01/2024
Hello there!
We can't find anything for this credit card, so sorry. Must be either Venmo, or PayPal.
Please let us know your Venmo user name (if this was Venmo) or your PayPal creds (if the latter).
Refund is no problem, we just need to find you.
Many thanks in advance for your cooperation!
Customer Answer
Date: 03/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
MY venmo is Brandrup7, thanks for looking into this!
Regards,
***************************Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I woke up this morning to find a $22.02 charge on my venmo account from ********************** **** This transaction happened at 3am which seems pretty consistent with other complaints I've seen here about this company. I have never heard of or done business with this company before and feel incredibly violated. I've had to deactivate my Venmo account because of this fraudulent charge and feel incredibly inconvenienced.Business Response
Date: 03/01/2024
****** hi!
Many thanks for reaching out.
From the screenshots provided,
your Venmo is suspended? so we can't send the money back, most probably? not quite clear from the text.
And since you blacked out the last four digits of the card, we can't track the transaction by the card either (Just in case, nobody can steal the money from you using the last four digits only, Venmo and other services keep this data open for a reason, such as refunds, for example).
We saw that you mentioned "no further contact by the business" but without any further contact we won't be able to process the refund and make sure there are no future charges.
Since there is quite a lot of data missing in this case, we would have to ask you to email us directly **********************************.
Our Billing Support works 24/7, and we will do our best to process your request as soonest.
Thank you.
Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I woke up this morning with an unauthorized $20 charge on my Venmo account from this company and Ive never even heard about this company until today. My Venmo is @Normal_NormanBusiness Response
Date: 03/01/2024
Hello there!
This is to confirm that the subscription has been canceled and a refund has been issued for you.
Please check your inbox for the email confirmation of the same.
We hope this settles the case!
Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting charges from these people on my Venmo account for months before I noticed Ive tried to contact via info I got off ****** and no one has got back to me I locked my Venmo card and Ive been okay the last couple weeks but today they gave now taken the money via Venmo directly from my bank account this this crazyBusiness Response
Date: 03/01/2024
Hi there!
We do not have any email or chat communication under your email or name, sorry to inform you.
Please let us know your Venmo user name and also the last four digits of the credit card charge.
We are surely ready to issue a refund for you.
Thank you for your cooperation!
Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account was closed in august 2023. They still charged me $96.00.Business Response
Date: 02/28/2024
The customer in question has reached out to Billing Support independently, on 2024-02-26.
The subscription has been canceled and a refund has been issued.
Initial Complaint
Date:02/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last month I've have this company attempting to withdraw money from my account. Today my card wasn't locked so they were successful at taking money. I don't have venmo, nor have I ever had venmo so I don't understand why they are taking money from meBusiness Response
Date: 02/26/2024
Hello there!
For the email ********************* we have only a registered account and that's it, no paid subscription, zero activities in the account.
Please let us know your other emails (can be work or university/college email, for example) and also the last four digits of the credit card charged.
Thank you in advance!
Initial Complaint
Date:02/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Airslate unknowingly took $144 from my Venmo account. This is unauthorized. I want my money back.Business Response
Date: 02/26/2024
Dear ****,
many thanks for reaching out.
This is to confirm that the renewal on your subscription has been canceled and a refund has been issued for you.
Please check your inbox for the email confirmation of the same.
We are hoping to see this case settled very soon!
Initial Complaint
Date:02/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Air slate has taken $96 out of my Venmo account (unauthorized transaction) and I dont appreciate that one bit , I need a refund now!Business Response
Date: 02/26/2024
******* hi and many thanks for reaching out!
Our Billing Support is working on processing your refund right now.
As soon as the subscription is canceled and a refund is arranged, you will get an email confirmation.
We hope to see this settled very soon!
Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a $96 dollar charge to my Venmo account on Feb *******. I am not aware of what this company is charging me for.Business Response
Date: 02/28/2024
Is this a resubmission of the same complaint?
We have already seen to this several days ago, here on BBB.
Also, our Billing Support agent has reached out to customer directly via an email.
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