Reviews
This profile includes reviews for AirSlate, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
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Review fromJason M
Date: 09/17/2025
1 starThis company has been charging me $20 monthly for several months. I am embarrassed to admit that I did not catch this sooner. I tried to go online and figure out how to cancel.. It is impossible. I had to contact my credit card company to even assist with finding a phone number. In an attempt to cancel. Their sign up process is deceptive!! Evidently once I finally got through to someone I signed up for a trial through *****.. something I do not recall doing. Certainly not for a monthly subscription at $20 month. And they capitalize on making it difficult to contact them much less cancel. They should be ashamed of their practices!!!
AirSlate, Inc
Date: 09/19/2025
***** hi! Sorry to hear that finding our contacts was not easy.
Please note that our direct email is ************************************************************.
The main page of our site is www.pdffiller.com, in the top right corner you can see Support button.
Once you click on that, you would be redirected to Support page, and there, also in the top right corner there's a button for Billing Support which will lead you here:
*********************************************************;
On this page you can submit a ticket / chat live / call the toll free number.
Please select the method of contacting us which you find to be most convenient for you.
Our Billing is online 24/7, weekends and holidays included, so any time really.
Thank you.
Review fromKaren B
Date: 09/17/2025
1 starI tried to cancel my free trial and of course they make it very difficult and confusing do it on their website. I got live help and confirmation that my account had been canceled. Then in the middle of the night, I got a fraud alert from my credit card stating that the company had tried to charge me &96.AirSlate, Inc
Date: 09/19/2025
***** hi and sorry to hear about this confusion!
On our side, we see only one charge attempt for your email and card. Any chance your bank / mobile banking app is showing this with a bit of delay?
Our Billing Support just confirmed that you reached out to them directly couple days ago, and upon your request the account and subscription were both canceled. So there can't be / won't be any other charge attempts from us to your card, we assure you.
Review fromTia S
Date: 09/08/2025
1 starI had opened a PDFFiller account in 2023. I used it until February of 2025. I requested my account be closed via chat (as there is no email or phone number for support). I continued to be charged and also reached out a few additional times subsequently. I was being charged $20 a month until today. I accepted a 180-refund ($40 less than what I was charged). They claimed to not be able to find my account that was being charged or the email it was attached to. I'm grateful to the support *** for getting me that, however, this was a lot. I do not recommend.AirSlate, Inc
Date: 09/10/2025
Tia hi! Sorry to hear that so much confusion with the cancelation flow!
If our Billing Support said that they couldn't find the account, it is/was 100% under a different email, our system is very straightforward about that.
If you recall other emails you might have used, we can surely look you up again, no problem at all.
For future references though, please note that we DO have both phone and email contacts.
The email is *********************************** the direct phone line with Billing/refunds is
***************.
Review fromMarnie M
Date: 08/01/2025
1 starThis company steals money. They charged my Venmo $96 without any consent. Of course I was on vacation so I had to shut my card offAirSlate, Inc
Date: 08/04/2025
****** hi and many thanks for reaching out!
On our end, the system shows that this amount is currently under dispute with Venmo.
If Venmo decided in your favor, you will receive this amount automatically back on your account (you would need to add another card manually though, if you blocked your older card).
If Venmo decided against this case (and this happens quite often), please email *********************************** We have no problem refunding the charge, but would need to know your new card details.
Review fromSusan S
Date: 05/12/2025
1 starYesterday venmo initially sent an email warning me of "suspicious activity" on. my account. Was my iphone in my possession? Yes. Did I loan out my phone? No. Blah, blah, blah. They tried pass the **** and tell me it was something on my end - and to change all of my passwords on social media and banks, etc. Doing research on ****** and ****** reviews and on BBB reviews looks like its a TAX RELATED issue with downloading a form on pdffiller and the two entities are partnered in scamming a $96 fee. Please cancel whatever is you have to cancel you DO NOT HAVE MY CONSENT OR AUTHORIZATION. Bunch of wankers and scammers!!!!!! You have to be so vigilant: report them!!!!!AirSlate, Inc
Date: 05/20/2025
Dear *****,
as per our records, your subscription has been canceled on May 12 this year (the same day this review is written). And the refund dispute by ***** was settled in your favor. We hope you have already received the amount.
If you would like to have more information on the account creation and usage (since you do not recall the experience with us), please email *********************************** we'll provide all the necessary details. This experience indeed might be tax-related as quite many people in the ** use our PDF editor for tax forms filing.
Review fromMary Y
Date: 05/11/2025
1 starAir slate charged my Venmo Account for $96.00 on 5/11/2025. I did not authorize this charge and I did not use it. I do not have a business. Please refund the money you took out of my account. I dont know how you got my account information in the first place.AirSlate, Inc
Date: 05/20/2025
**** hi and apologies for any confusion incurred!
The current status of your subscription (it was on the site **********, just in case, since you seem not to recall the experience with us) is as follows: the subscription itself is canceled, the refund transaction is pending on the bank side.
We apologize this is taking longer than expected, however, since this decision is totally up to the bank, there is very little (nothing, actually) we can do to speed this on the bank's side.
Our Support will follow-up with you on this today. And just in case, please keep in mind that if your bank (or payment processor) decides in this dispute against the refund, you can always contact us directly with the email and we will arrange that differently, no problem at all.
Review fromJackson L
Date: 05/04/2025
1 starBilled $96 in the middle of the night from a company I've never used, my Venmo is *******-******, give me my money back.AirSlate, Inc
Date: 05/15/2025
******* hi! Our records show that you have been in direct contact with our Support on May 5th and that a refund has been issued for you on the same day as requested.
Just in case (even though the account has already been canceled, just for your records and information), please note that your account with us was registered under a different email (the one without a dot in it).
Hope this helps!
P.S.: if the refund has already reached you, we would really appreciate if you could let the BBB know this as well and if you could possibly remove this review. Thank you in advance.
Review fromMisty M
Date: 04/30/2025
1 starWorst experience ever. Charged me $1.50 twice for no reason, then I couldnt even get into my account. Ihad to contact customer service, twice, and both times they gave me a support ticket, only to have both tickets canceled without help. Did the chat, they told me my account was canceled. A week later I checked and did th chat, and he also told me my account was canceled. 3 weeks later they charged me $96, had to go back on chat, since still couldnt get into my account, and now they are saying it will be at least a week before they refund. would even give this company 1 star if I could leave 0 I would. TOTALLY a scamAirSlate, Inc
Date: 05/06/2025
***** hi! And many thanks for getting back to this, actually. This case is indeed a bit confusing and requires additional clarification.
On our end, we see two tickets with Support filed and three instances of communication with our Support.
The first round of communication was on April, 10th. You've asked about the $1.50 charge. The agent explained that these are not two charges, actually. The first transaction was verification (test transaction which checks the validity of credit card details provided upon account registration). The second transaction was actually the return of those $1.50. In simple terms, this was a test transaction for $1,50 (it's actually automatic and is not even issued by us),R returned instantly back to you.
The second round of communication is dated April, 12th. You've provided your email, we could not find you in our system. Then you've replied that this case has already been resolved, so the ticket was closed. On that day, we did not actually find your account just yet and assumed there was some sort of miscommunication.
The third (and last ) round of communication was on April, 30. The same day you've submitted this review. In the course of this communication round, we have found out together that your account was registered under the misspelled email (yaho, not yahoo). This is the reason why we could not find you earlier. On that day though, our agent located your subscription, canceled it and refunded the full amount.
And yes, the refund might take up to five business days, depending on a bank and its location. But since it's May 6th already, maybe you already see it? Would really appreciate the confirmation. Thank you in advance.
Review fromJonathan M
Date: 04/26/2025
1 starYou guys charged me 96 dollars i need my money back ASAP my venmo name is ***** Mikkins please give me my money backAirSlate, Inc
Date: 05/02/2025
******** hi! Many thanks for reaching out, however, these are two different account on our end, actually, and two different cases.
For the email you've indicated here along with your review, we had an account back in December 2024, and it has been long canceled, no recent charges.
For the Venmo name mentioned here we had an account under the email which starts as ***********. The owner of this account contacted us directly via chat on April 29th. The subscription was then canceled and a refund was issued.
Since both accounts are now canceled and there are no pending refunds, we would really appreciate if you could confirm this to BBB and possibly remove this review as well.
If you have any further questions, please email us directly at ************************************************************.
Review fromCorrie M.
Date: 02/24/2025
1 starI signed up for a free trial, and cancelled immediately after using it because I only needed the service once. I received an email stating that it was successfully cancelled. There was still a charge of $1.25 on my card. Then they tried to make another charge on my card a few days later. I have a block on my card for online purchases if Im not actively trying to use it. The second charge did not go through. Wondering why I was charged anything if it was a free trial.AirSlate, Inc
Date: 03/10/2025
Corrie hi and apologies if any confusion!
A transaction between one and two dollars on a first day after subscribing is not really a charge, strictly speaking. This is called "verification amount", and it is used by banks and payment systems to check the validity of the registration details.
This amount is normally back on the account within first 24h, often quicker. Since this review was written last month, we are sure you've already got it back, right?
If you have any further questions, please email us directly at *********************************** Thank you.
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