Important information
- Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 4/22/24
BBB shared the findings and recommendations with Airslate, Inc.
The findings appeared to show:
Unauthorized charges: The vast majority of complaints involve customers being charged by AirSlate without their knowledge or consent, often through their linked Venmo accounts. Charges range from $20 to $180, with $96 being the most common amount.
Lack of familiarity with the company: Most complainants state they have never heard of AirSlate before and have no idea why they were charged, suggesting they did not knowingly sign up for any services.
Difficulty obtaining refunds: Customers express frustration with AirSlate's lack of responsiveness and inability to easily obtain refunds for unauthorized charges. Some report difficulty canceling unwanted subscriptions.
Possible connection to PDFfiller: Some complaints mention PDFfiller, suggesting it may be a subsidiary service of AirSlate. Several customers report signing up for free PDFfiller trials and then being unexpectedly charged by AirSlate.
Potential data security issues: A few complaints raise concerns about how AirSlate obtained customers' personal and financial information in order to process unauthorized charges.
On 7/1/24 Airslate,Inc responded to BBB with:
99% of the complaints are, sadly, related to the fact that [some] people do not understand how free trial period works as such. On our end, we did everything possible to prevent this misunderstanding: there is explicit information provided upon account registration and there is also an email sent which contains info on the free trial deadline and other important details.
Refunds with pdfFiller / airSlate can be requested in three ways:
1. Email to Support.
2. Chat online on our sites.
3. Free phone line.
https://my.airslate.com/help-center
Our refund policy is "refund no questions asked". We never object or persuade people to stay.Once any customer (current or former) requests information on how we store and share data, we put them in contact with our Legal department and they provide detailed information on this. And of course, we never share data with any third parties.
Complaints
This profile includes complaints for AirSlate, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 458 total complaints in the last 3 years.
- 111 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Randomly charged $96 without my knowledge or consent. No idea what this business is or sells but i did not interact with it.
Business Response
Date: 04/15/2024
***** hi!
We see that there are actually two identical complaints from you. So we've checked both emails and unfortunately found no records for either.
Please let us know your Venmo user name, we will try to find you using that.
Thank you and sorry if any trouble.Initial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $96 on Venmo & have never heard of this company, let alone purchased anything from it. I need a *********** Venmo information removed from wherever they got it.Business Response
Date: 04/15/2024
***** hi!
We see that there are actually two identical complaints from you. So we've checked both emails and unfortunately found no records for either.
Please let us know your Venmo user name, we will try to find you using that.
Thank you and sorry if any trouble.
Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Airslate charged me $144 and I don't even know this company. I want my money refunded.Business Response
Date: 04/12/2024
Hello there!
This is to confirm that your subscription has been canceled and a refund has been issued for you.
Please check your Inbox for the email confirmation of the same.
We hope to see this case settled very soon!
Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 30, 2024 there was unauthorized transaction of $144.00 as well as on April 6, 2024 of $144.00.Business Response
Date: 04/09/2024
***** hi! Many thanks for reaching out and apologies if any confusion!
You indeed have a (still) active subscription with **. Hence, the system is trying to charge you. However, our records show that both charge attempts have been declined on your end (you were not charged).
To make this stop:
1) you can either login in pdfFiller and cancel the subscription yourself,
2) if you don't remember your login credentials, please email *********************************** One of our agents will verify you and then cancel the subscription manually.
Hope this helps!
Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aisrslate.com charged me $40 on Venmo. I do not know why or what forBusiness Response
Date: 04/08/2024
****** hi!
Our records show that you've logged in today and canceled the subscription manually, so it is probably safe to say that the part "I do not know why or what for" is settled.
Since the subscription is already canceled, we are processing the refund now. Our Billing agent will email you to verify couple minor details for speeding up the refund.
We hope to see this settled very soon!
Initial Complaint
Date:04/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received numerous unauthorized attempts to extract funds from my Googlepay account. I have no idea who/ what this company is or about.Business Response
Date: 04/08/2024
*** hi and many thanks for reaching out!
Yes, this looks like charge attempts from **, correct. However, we have nothing recorded for the email you've provided in this complaint.
Do you use other emails? Please let us know those.
We can surely make this stop, but just need to find you. But without the right email and for the last name ***** alone, we have too many potential leads, sorry.
In advance, many thanks for your cooperation on settling this!
Initial Complaint
Date:04/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged $96.00 on my Venmo account on 04/07/2024 to this company and it was unauthorized and I never purchased anything from them and I would like a refund immediately.Business Response
Date: 04/08/2024
********* hi!
We have nothing registered for the "heavyduty" email provided in this complaint.
Which, most probably, means that your account with us was linked to another email.
Please let us know your other email(s) and also, just to be sure, your Venmo user name.
Refund is no problem, we just need to find you in the system.
Thanks!
Customer Answer
Date: 04/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
My email is ********************** and my Venmo username is Motoracer233. I would greatly appreciate a refund as I did not authorize that transaction at all.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
Business Response
Date: 04/12/2024
Many thanks for providing more information!
This is to confirm that we've just made a refund. Please check your inbox for the email confirmation of the same.
Initial Complaint
Date:04/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have got 2 charges to my bank account from a ******* Air Slate" that I have no idea what it is. I would like my money back and for them not to charge me any longer. Please help.Business Response
Date: 04/08/2024
Hello there!
We have nothing recorded in our system for the Yahoo email provided in this complaint.
Which, most probably, means that the account was under a different email.
Please let us know your other emails (work, university/college, etc.) then.
Refund is no problem at all, however, we need to find you and cancel the subscription first.
Thank you.
Initial Complaint
Date:04/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $102 on my Venmo account from ********************** two hours ago. I did not make this transaction. I have never heard of this company. This is fraudulent charge.Business Response
Date: 04/08/2024
Dear ******,
many thanks for reaching out and apologies if any confusion.
This is to confirm that your subscription has been now canceled and a refund has been issued for you.
Please check your Inbox for the email confirmation of the same.
If you have any further questions (since you do not recall experience with us?), feel free to email *********************************** we'll provide more data.
Initial Complaint
Date:04/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received many attempted charges from Airslate on my Venmo account for $144. Fortunately I dont have that amount sitting in my account so it has been declined all times it has attempted but I need it to be disputed before I do have the funds in my Venmo account for itBusiness Response
Date: 04/03/2024
******* hi! Please email ********************************** and let us know your email (the one which was your login in pdfFiller) and also your Venmo user name.
We'll make sure the account is canceled and there are no further charging attempts.
Thank you.
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