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Business Profile

Wholesale Shoes

Converse, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Shoes.

Complaints

This profile includes complaints for Converse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Converse, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 119 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made multiple returns and had to follow up to request a refund. I have tracking info on each return and confirmed they were received. This is the third or fourth time I've had this issue

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Converse, Inc. concerning the mishandling of my recent order and the subsequent lack of communication and resolution.Order Details:Order Number: ********* Order Date: February 23, 2025 Item Ordered: ***** 70 Leopard Remix, Size 8.5 Item Received: Size 8 Upon receiving the incorrect size, I promptly contacted Converse's customer service. I was assured that the correct size (8.5) was available and was provided with a return shipping label. However, after weeks without any update or delivery, I followed up and was informed that my order had been canceled without any prior notification via email or otherwise. Had I not reached out, I would not have known the order had been canceled.Subsequently, I was told that a refund had been issued to my credit card, again without any confirmation. Despite several follow-up calls seeking a resolutionwhether locating the item in another store, offering the same style in a different color/size, or providing any form of compensationI was told that none of these were options. I was also informed that the item was now out of stock and no longer available.I even attempted to locate the sneakers myself by contacting various stores, only to find that while some had the item in stock, they were outside my region and unable to ship.I finally received notice of the cancellation on March 19, 2025only after I had called several times. This entire experience has been both frustrating and disappointing, especially as a loyal customer who regularly supports the ******************** brand.Desired Resolution: I am respectfully requesting compensation for the inconvenience, lack of communication, and time lost. If I had been informed upfront that the item was unavailable, I would have kept the original size or considered other options.I hope this is an isolated issue and not reflective of Converse's usual customer service standards. I look forward to your prompt response and a fair resolution.

      Customer Answer

      Date: 04/28/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/25/2024 I placed an order with Converse for 4 pairs of sneakers using a $100 gift card. The original order was to be $99. From that order, I received none of the sneakers. (1 cancelled by them for low inventory, 3 were returned due to sizing and they could not replace the shoes.) So on 12/10/24, I was told I would receive a full refund on an E gift card. I have contacted Converse on the following dates (and times) regarding this matter:12/2, 7:30pm(via website chat)12/10, 5:00pm (phone)12/14. (Website chat)1/22/25 6:35pm ( phone)1/23/25 - received ONLY $24.98 via E-card at 7:00 1/31/25, 4:33pm (phone)2/7/25, 7:30pm 2/20/25 4:15pm (phone) Have been promised the remaining $54.96 since the 1/31/25 call and stiull have not received it. I even gave them a different email from my account one 3 times and have not received it.I have worn Converse for 45 years and this is ridiculous. Trying to return to them since they were bought by **** but this has soured my taste. I still just want my $100 gift card restored!!!!

      Customer Answer

      Date: 03/11/2025

      I have not heard from the business in response to my complaint.

      I even reached out to them once more on 2/28/25 after contacting BBB and still have no resolution to this issue.

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************ promised me a refund as shown in the email (attachment), but they still have not issued a refund. It has been passed over 1 month. The items have been returned and delivered to their designated address for return. I called their customer service twice, and they promised me a refund, but I still have not received it. I called them again, and they just bluntly said to contact ****** (payment method). ****** has already contacted them, but they do not respond to them.

    • Initial Complaint

      Date:01/16/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on ************************ on 11/28/2024. After receiving the order I found two pairs of shoes I bought were the wrong size. I called the customer service department to initiate an exchange for the two pair of shoes around 12/18/24. I received an email for the return receipt on 12/21/24. I returned the shoes and was sent an email from ************************ saying my return was being processed. On 12/31/24, I went on ************************ to check the status of my return and noticed that one of exchanged shoe sizes was incorrectly put in by the customer agent. The order had not been sent out yet so I called customer service to correct the size. They would not correct the size bc it was an exchange even though it was their mistake. After speaking with an unhelpful manager I requested a refund. I was told that they would be issuing me a refund and I would get an email when the refund was processed in 7 to 10 days. On 1/8/2025, I still had not received an email pertaining to my refund so I called the customer service department back again. This customer service agent told me that I should receive an email for the refund by 1/10/2025 then ****** would issue a refund in 10 to 14 days. As of 1/16/2025, I have not received an email from ************************ saying the refund has been initiated. At this point, they have the shoes I returned and still have my money. This is theft. I would like my refund for the two pair of shoes I returned immediately.

      Customer Answer

      Date: 01/27/2025

      I called the Converse  customer service on 1/23/2025. The claimed to have issued a refund to ******. I contacted ****** customer service and they informed me that Converse HAD NOT issued a refund to my account. ****** has filed a dispute of the charges on my behalf as well. I have not heard from Converse again as of 1/27/2025.

    • Initial Complaint

      Date:01/10/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, Jan. 4 at 4:13 a.m. Eastern time, I placed an online order (#*********) with Converse for three items: a Varsity jacket, a pair of ***** 70 De Luxe Heel ****************** and a pair of ***** 70 De Luxe Heel. By 10:45 a.m. Eastern time, I received an email from Converse that the two pairs of shoes had been shipped.On Friday, Jan. 10, I received a message that the shoes had been delivered by ***. I was at home. *** provided a blurry delivery photo of a row of townhomes, but it did not show where the package was left. I immediately checked and confirmed that the package was not delivered. I attempted to file a claim with **** but I received a message that Converse has placed restrictions on claims and I had to reach out to them directly.I initiated a chat message. The chat timed out and closed after the representative placed me on hold to "investigate" the issue. In the second chat, the representative advised me to wait and follow up later as tracking indicated that the package was en route.I confirmed that not only had I received a delivery confirmation from ***, I also received an email from Converse claiming that the first package had been delivered. It has not. It is neither with me nor is it with my neighbors.

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PLACED AN ORDER ON 11/20/2024 FOR 6 *****, 5 ***** CAME IN 1 SHIPMENT ON 11/22 AND THE LAST ITEM CAME SEPARATELY ON 11/29. 3 SEPARATE RETURNS WERE INITIATED **** FOR 4 ***** AND WERE SHIPPED IMMEDIATELY. THE ***** WERE RECEIVED BY THE COMPANY AS FOLLOWS:#R004062919 ON 12/9/2024 #R004073072 AND #R004073063 BOTH RECEIVED BY THE COMPANY ON 12/12/2024.I HAVE YET TO RECEIVE MY REFUND. I HAVE CALLED TWICE. THE FIRST TIME I WAS TOLD MY RETURNS WERE RECEIVED. THE SECOND TIME I WAS TOLD I WOULD RECEIVE MY REFUND BY 12/20 AND STILL NO REFUND!!!!! (AS OF 1/6/2025)

      Customer Answer

      Date: 01/17/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** Choppy

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Converse is continuing to hold back refunds for returns that were made in November. They keep telling me the same excuse of a system error for over a month and yet doesn't not manually refund my account when they have the capability to. They keep promising a return every week and it's been several weeks with the same excuse and refusing to actually refund my money. This is unacceptable to have the item and keep the money with no resolution for weeks on end and clearly no solution in sight.

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refund overdue. Converse received new, but too large shoes on 11.21.24 and sent me confirmation email. No Refund as of 1.1.25 despite chat customer service telling me 4 times it will be posted in 5 days. Chatted with customer service Dec 3rd. Dec 24 and Jan 2nd

    • Initial Complaint

      Date:01/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned an item I purchased online on November 22nd. I received the item on December 2nd, but the item did not fit, so I returned it December 3rd. The item was received by the company on December 5th. I have not received a refund yet.I am launching a compliant because I had a similar issue with another product I returned and it took several calls to get my refund because they kept saying it is delayed, but could give me a timeline of when I should receive a refund. It had been nearly a month when this first return happened. I dont want to deal with several calls to the company to get my refund for this order.

    Converse, Inc. is NOT a BBB Accredited Business.

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