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Business Profile

Wholesale Shoes

Converse, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Shoes.

Complaints

This profile includes complaints for Converse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Converse, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Date: Purchase date is 11/7/2024 via credit card online. I placed a warranty claim online 4/9/2025.- Value: $77.56 - Business: Converse - Claim Info: I have two case numbers. The first was opened 4/9/2025, #********. The second was opened 6/27/2025, #******** (I was told the first was closed by Converse, and so they opened a second case.). The reason for the warranty claim is I bought a pair of shoes on 11/7/24 online, which were given as a Christmas gift in Dec 2025. After only a couple of times worn, the soles disconnected from both shoes. I filed a warranty claim to replace this pair of shoes due to manufacturing defect.- Status: I have called probably 5 times now and emailed back via my claim emails 8 times. Since early May, I have been told repeatedly that they are processing a giftcard for the replacement and will send via email, however, I have not received a giftcard. I have spoken with their team multiple times to state that I have not received it. I have asked to elevate my issue to the team responsible but am told that's not an option. I've offered alternative methods for sending, including a different email address and mailing a giftcard.

      Customer Answer

      Date: 08/03/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ***********

    • Initial Complaint

      Date:07/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dispute Regarding Unrefunded Return Order #********* ( blueberry converse)I am writing to formally dispute the unresolved issue regarding my recent return and refund request. Despite returning the Blueberry ***** ****** Low Top Platform shoes on July 9, 2025, and your receipt confirmation on July 11, 2025, tracking number of return is.Tracking-1Z2632FF9019339940. I have yet to receive my refund of $83.80. I have contacted your support team multiple times, and during these conversations, I was assured that my refund would be processed by July 20th. However, as of today, I have not received any follow-up email or confirmation that my refund has been issued. This continued neglect is highly disappointing and unacceptable.For context, I returned the Blueberry ***** ****** shoes because the sizing was off, and I was expecting a prompt resolution. The order number associated with this purchase is #*********. I would also like to point out that I ordered three additional pairs of shoes in the same order, for which I did receive refunds. However, the refund for the Blueberry low-top platform shoes has not been processed, despite your acknowledgment of their receipt.I am attaching proof of the payment made $83.80 and the return shipment details for your reference. Under the applicable consumer protection laws, including the ************************'s (***) regulations, consumers are entitled to prompt refunds for returned goods within a reasonable timeframe. Your failure to refund my money in a timely manner constitutes a breach of these rights. please refund my money owed..

      Customer Answer

      Date: 07/31/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Unna *********

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a custom designed and made slip on sneaker from Converse back in Jan 2024, In the beginning I didn't wear them much and they were a good shoe, until I noticed a discoloring in the fabric. I tried to submit a claim then and it was cancelled. As more time went on I noticed that the sole of the shoe was coming clear off and now the fabric has started to tear. I resubmitted my complaint and waited for a reply. I have called today for an update to be finally told there's nothing they can do it over a year old tough luck. They wanted pictures the shipping label and all these things I have tried to provide if available. I am pretty upset with the lack of customer satisfaction that isn't happening in my case. Pictures can be provided upon request

    • Initial Complaint

      Date:06/15/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 25th I ordered a pair of shoes from the Converse website, the shoes were supposed to arrive by the end of April. By the beginning of May, I still had not received them and had no update on where they were or when the shoes would be delivered. After a couple weeks I contacted converse in order to figure out what could be done, and they offered a refund. I took that and was supposed to receive it in a week. A couple weeks passed, and I never got a refund. Since this I have contacted Converse on several occasions to get an update, and each person told me to wait ***** hours for a confirmation email and refund. I still haven't received either.

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes in February that did not fit my daughter. I requested an exchange and never got a shipping label so after some time I called back and was told I cant exchange them because it was limited edition and they didnt have the size I need. But she said I could return them for a refund so she sent a shipping label and I printed it off and dropped off at ***. It was sent back and delivered per my tracking # on May 19th. I have contacted converse several times about a refund and keep being told its still being processed and they will have someone call me back. Or they say it takes 10 days to process a refund. Its been 24 days since they received my return and I have yet to get a follow up email or phone call regarding this matter.

      Customer Answer

      Date: 06/22/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ********* *****

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Converse states in the website that there is a 20% coupon for the month of one's birthday. They do not provide any more details on their website besides saying one need to register for the mail-list. There is no dates, time frames or any other specifics. After registering and not receiving the code, I contacted costumer service a few times. They informed me that the code is only submitted when you register a month before your birthday. They did not want to offer a solution and were supposed to have management calling me back, and they did not. Now, their website is very clear and does not provide any specific date about registering. The information they claim they have is not accessible to the costumer and they are not holding by the website information.

      Customer Answer

      Date: 06/16/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with converse. I noticed as I clicked submit on the ***** pay order that it had an old shipping address from almost ten years ago. I instantly (and I mean instantly) reached out to their customer service and they stated they're already processing the order and cannot change or cancel it. Their solution was to wait for it to say it was delivered and file a missing order claim.

    • Initial Complaint

      Date:05/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am beyond frustrated at this point. Ive been in contact with your company since April 20 2025, about a wrong orderthat I never asked for and cannot use. I was told to return the shoes, but after multiple attempts and making it clear that I would not be wasting my time or taking time off work to go to the post office, I was then told I could keep the shoeswhich, again, do not even fit me. I offered for them to be picked up. That offer was ignored.Since then, Ive called five or six times, each time being promised that my refund would be processed. Every time Im told its being handled, and every time, nothing happens. It is now May 26. Thats well over a month of being strung along, lied to, and ignored. I am sick of repeating myself.This is unacceptable customer service. I expect a full refund to be processed immediately.

    • Initial Complaint

      Date:05/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/11/25 I placed an order for a custom shoe ********* unbeknownst to me I ordered the wrong shoe I immediately contacted Converse online but they were closed, there was no way as a consumer to contact them due to their working hours, However I received an email from CONVERSE on 5/11/25 that they were working on my custom order, but as a consumer I had no way to halt/ communicate/ exchange for another design, which is unfair if they are closed, I assumed CONVERSE would not be working on orders while closed and as a consumer I am unable to contact them in a timely manner, once the shoe is made now I will go through the hassle of exchanging it.

      Customer Answer

      Date: 05/22/2025

      I have not heard from the business in response to my complaint. Additionally VI their Supervisor was to cancel my custom order but didnt I refuse to pay for shoes that should have been cancelled. Will let you know when or if I hear from converse, Thanks  BBB

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 25, 2023, I purchased a pair of ***** ****** All Star Low Mens Lifestyle Shoes (Black, Size 7.5) from Shoe Palace (Order #******). The shoes are covered under Converses stated 2-year warranty. I have worn this style of Converse for over 20 years and have never had a pair deteriorate like this. These shoes were worn very lightly. Despite the low wear, the interior heel area of both shoes developed holes, with the underlying plastic or structural material now exposed and uncomfortable. After contacting shoe palace about this 5 times without any response I contacted converse. I filed a case warranty case online with Converse. I received two separate denial emails in response to the same initial claim: one at 6:00 PM stating the issue doesn't qualify as a manufacturing defect/flaw or shipping blemish Converse defines a manufacturing flaw as a flaw that will affect the performance of the product for its intended purpose, such as a delaminated outsole or misaligned stitching or seams .Given that definition, I do not understand how the issue with my sneakers does not qualify. The intended purpose of this product is to be worn as footwear. However, due to the premature tearing at the heel and the exposed plastic poking through, I can no longer wear them comfortably or safely. That directly affects the performance and usability of the product, placing this issue well within the bounds of your stated criteria for a manufacturing flaw.I received another reply to my claim at 9:00 PM that same day claiming the product was ineligible for warranty service because it was purchased from an "unauthorized retailer" (***********). These conflicting responses were issued completely separately and were not replies to a rebuttal. It appears Converse is using two unrelated denial reasons in order to avoid honoring their warranty, even though the issue is clearly a defect that impacts the performance of the product well within the warranty period.

      Customer Answer

      Date: 05/15/2025

      I have not heard from the business in response to my complaint.

    Converse, Inc. is NOT a BBB Accredited Business.

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