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Business Profile

Travel Agency

Railbookers Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(978) 922-0418Write a Review

About

Important information

Overview

Railbookers Group

75 State St Ste 100

Boston, MA 02109-1826

Get DirectionsView Service Area

BBB Accreditation & Rating

Railbookers Group is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

More InformationWhy choose a BBB Accredited Business?

BBB Rating

A+

Reasons for rating

  • Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
More InformationHow are BBB ratings calculated?

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About This Business

Railbookers Group provides rail travel services, including independent rail vacations that can be customized to various destinations across the globe. The company offers a range of travel experiences from luxury trains to overnight scenic routes. Railbookers Group assists clients by providing a comprehensive selection of accommodations, sightseeing experiences, and dining options. They focus on simplifying complex rail journeys and tailor-making trips based on customer demand. The business provides services to commercial customers.

BBB Accredited Since: 3/6/2023

Years in Business: 54

Products and Services

Amtrak Vacations , Railbookers, Yankee Holidays, Accommodations, Dining Options, Luxury Trains, Rail Vacations, Scenic Routes, Sightseeing Experiences, Train Travel

Business Details

Local BBB:
Better Business Bureau in Eastern MA, ME, RI & VT
BBB File Opened:
9/12/2005
Business Started:
1/1/1972
Business Incorporated:
1/1/1977
Type of Entity:
Corporation
Alternate Names:
Railbookers
Yankee Leisure Group, Inc.
Business Management:
John Tavano, Chairperson
Frank Marini, President/CEO
Zine Belhonchet, CFO
Kaitlyn Birkinshaw, Director of Marketing
Caitlyn Rippel, Administrative Assistant
Renee DeFillippo, Manager of Client Services
Number of Employees:
200

Additional Contact Information

Principal Contacts
Kaitlyn Birkinshaw, Director of Marketing
Caitlyn Rippel, Administrative Assistant
Customer Contacts
John Tavano, Chairperson
Kaitlyn Birkinshaw, Director of Marketing
Renee DeFillippo, Manager of Client Services
Fax numbers
Primary Fax: (978) 922-4819
Additional Phone Numbers
Other Phone: (800) 268-7252
Other Phone: (978) 712-2560
Other Phone: (978) 867-1102
Other Phone: (800) 872-7245
Additional Email Addresses
Complaint: Email this Business
Inquiry: Email this Business
Sales: Email this Business
Technical Support: Email this Business
Customer Service: Email this Business
Additional Websites
yankeeholidays.com/
amtrakvacations.com/
Social Media

Additional Information

Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
Business Categories
Travel Agency, Tour Operators

Latest Reviews

  • Chris H

    "Do not book with this company! All we did is try to find a package that we would like." ... Read full review

  • Harry F

    "We used rail bookers for a Amtrak trip. They are anch from a REMOVEDorganization." ... Read full review

  • David P

    "Terrible Experience and we didn't even get to go on the trip. One month after booking a rail vacation to the national parks and paying it in full, we were contacted and told they could not get the rental car that was part of the package." ... Read full review

View all Reviews

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