Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on a call hold to OAT for almost two hours. On 5/6/25 I booked with this company a trip to ***** leaving in later September. I purchased cancellation insurance. *** put $3938 onto my credit card. The insurance was charged at $1398 and was included in the deposit charge. Before full payment was due my husband and I had to cancel because of some recent health concerns. I was told that the remaining deposit, minus the cost for insurance, would be returned to my credit card within 30 days. I see now on my credit card statement that $1540 was returned to my card. That is minus $1000!! I thought this company had a good reputation and am very disappointed with this situation and want my full deposit back.

  

  Business Response

  Date: 07/28/2025

  July 28, 2025
  RE:      Case# ********

  
  To Whom It May Concern:
  
  We are in receipt of the above referenced complaint filed with your office concerning Complainants canceled Overseas Adventure Travel (O.A.T.)trip called Japan's Cultural Treasures".
  
  A representative of the company has spoken to Complainant regarding their resolution earlier today. We will be refunding the $1,000.00 in addition to the $1,540.00. We are happy to be bringing this to a successful completion.

  Sincerely,
   
  ****** ******
  Traveler Relations
  Overseas Adventure Travel

  Customer Answer

  Date: 07/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* And **** ****

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Husband and I are 5th time travelers with Overseas Adventure Travel. They booked our plane travel with ************** as part of a spring trip to ******* in 2025. The flight out of ****** was canceled by the airlines due to mechanical difficulties. As a result the airlines issued a check reimbursing us for the missed part of our flight on April 10, 2025 in the amount of $347.00 per passenger. This check was sent to OAT as our agent. Despite numerous frustrating telephone calls with OAT these funds have not been sent to us although one individual indicated the funds have been received by Overseas in mid May.

  

  Business Response

  Date: 07/15/2025

  July 15, 2025

  RE:      Case# ********

  To Whom It May Concern:
  
  We are in receipt of the above referenced complaint filed with your office concerning Complainants Overseas Adventure Travel (O.A.T.)trip called Morocco Sahara Odyssey that departed on March 11, 2025.
  
  We were able to locate the funds that Delta sent, and I have called and left a message for Complainant apologizing that this took so long. I've asked our Finance team to refund the $694.40 to Complainant and to expedite this refund. Complainant will receive these funds back in the manner in which the trip was paid for within 14 days.

  Sincerely,
   
  ****** ******
  Traveler Relations
  Overseas Adventure Travel

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am booked for an October trip to ****** and have questions about my invoice and about the trip. I have already paid in full. Ive been trying to reach customer service for 3 months. I have spent more than 6 hours on hold and have written 3 emails through their portal. I havent heard a thing back. I just need to talk with someone!!

  

  Business Response

  Date: 06/03/2025

  June 3, 2025
  RE:      Case# ********

  To Whom It May Concern:
  
  We are in receipt of the above referenced complaint filed with your office concerning Complainants Overseas Adventure Travel (O.A.T.)trip called ************ Discovery thats scheduled to depart on October 13, 2023.
  
  We have reached out to Complainant about their concerns and left an extensive message addressing their issues. We also gave advice on times to call when they'd be able to get through to us, and we apologize for hold times that they've encountered.
  

  Sincerely,
   
  ****** ******
  Traveler Relations
  Overseas Adventure Travel

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/24 I made a reservation to travel to ******* The agent who took my reservation clearly stated that if I canceled 90 days before departure a 100% refund would be made to **** cancelled almost 12 months in advance of the trip.I am looking for a 100% refund.

  

  Business Response

  Date: 05/19/2025

  May 19, 2025
  RE:      Case# ********

  To Whom It May Concern:
  
  We are in receipt of the above referenced complaint filed with your office concerning Complainants canceled Overseas Adventure Travel (O.A.T.)trip called Morocco Sahara Odyssey.
  
  On December 16, 2024, Complainant made this reservation. they put down a deposit of $300.00 per person (total of $600.00) and paid $799.00 for travel protection plan. I have listened to the call where the Sales agent discussed this with Complainant. They were told that the deposit was fully refundable if they canceled at least 90 days prior to the departure of the trip, which they did. We refunded the $600.00 deposit to Complainant on April 24, 2025.

  On this same call, they were told they had a 10 day window to remove the travel protection plan. Since their cancellation on April 16, 2025 was well past this 10 day window, the travel protection was not refundable.

  Sincerely,
   
  ****** ******
  Traveler Relations
  Overseas Adventure Travel

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  The response from OATS is blatantly false.  I made the reservation for myself. Not for two people. I was told by the operator who took my reservation that I would receive a full refund. Nothing was ever mentioned about a 10 day cancellation. I was clearly told that I could cancel and obtain a 100% refund if cancellation was made 90 days before departure. I expect a 100% refund. The call might have been recorded call for training purposes. If thats the case a copy of the transcript could be reviewed.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******.

   

   

  

  Business Response

  Date: 05/22/2025

  December 16, 2025
  RE:      Case# ********

  
  To Whom It May Concern:
  
  A representative of the company has spoken to Complainant regarding their resolution. We are happy to be bringing this to a successful completion. We have a recording of the sales call where Complainant was advised more than once about the travel protection needing to be canceled within 10 days. As I have advised Complainant, we do not share our recorded calls, and we consider the matter closed.
  

  Sincerely,
   
  ****** ******
  Traveler Relations
  Overseas Adventure Travel

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered. 
  I do not agree with the response given by ****. The representative is blatantly lying.  The matter was not resolved and I told that to the **** representative I spoke with in the phone.  I know that your organization can not do anything when two parties disagree.  I will proceed accordingly in an effort to collect the refund money that is due to me. I can assure **** that I will not be going away quietly into the night.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30, 2025 I spoke with an agent who said I should pay a deposit to hold a spot on a cruise, with a refund if not able to go. Never heard him say it would take 30 days to refund the $2009.00 that went on my Discover credit card. The same day, March 30 I realized I couldn't go, so canceled the very same day. It is May 3 and still no refund. In fact, I was charged interest when I subtracted the $2009,00 off my charges on the card. I had sent numerous emails about needing my refund before April 26, and also talked to someone on phone, to try to get the refund as soon as possible. Then the emails said it was practice to wait 30 days! Was given some dates that I would get the refund, but nothing. Finally, today, May 3 I started a dispute with my credit card. Even they said 15 days is about max to get a refund. Very disappointed in the company!!

  

  Business Response

  Date: 05/05/2025

  May 5, 2025
  RE:      Case# ********
              
  To Whom It May Concern:
  
  We are in receipt of the above referenced complaint filed with your office concerning Complainants canceled Overseas Adventure Travel (O.A.T.) trip called Hidden Gems of the Dalmatian Coast". We understand Complainant has initiated a credit card dispute.
  
  Once a credit card dispute is initiated,O.A.T.  cannot issue any refund while the dispute is pending.  Once O.A.T. has responded to the dispute, we cannot take any further action until we receive notice that it has been closed.The dispute must be reviewed by the credit card company, which can take up to 45 days.
  
  Complainant may choose to cancel the dispute with the credit card company. Once we receive notification directly from our credit card processor that the dispute has been canceled, we can look into the issue and handle any refund that might be necessary.
  
  If Complainant chooses not to cancel the dispute, we must await the credit card companys review and communication (which can take up to 45 days). Once we receive that communication, we can take further actions.
  

  Sincerely,
  

  ****** ******
  Traveler Relations
  Overseas Adventure Travel

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just returned from the river cruise "************** to the *********" with Grand Circle Cruise Line. I enjoyed the cruise, as well as the post-trip extension to ************, *******. However, I discovered Grand Circle incorrectly markets the ************ extension as a 4-night trip. In fact, my purchase of the extension only lengthened my trip by 3 nights. After I paid for the extension, Grand Circle shortened my base trip by one night. They then added that night, which would have been the last night of my base trip, to the end of the extension and counted it as the fourth night. This is deceptive and dishonest.I'm still happy I took the extension, just dismayed in how it is marketed.I am now reluctant to take any trip extension with Grand Circle, knowing that the advertised extension nights might actually double-count nights I already paid for as part of the base trip.I emailed Grand Circle and asked that they correct the description of the extension. The company's reply stated simply "I will pass along the feedback about the number of days in our marketing material for the copy teams review." Unfortunately, the misleading description has not been corrected. It still says "Post-trip extension: ************, ******** 4 nights from only $895 | Travel from only $224 a night." (See website: ************************************************************************************************************************************************************************************************************************)I've enjoyed traveling with this company and consider them to be reputable and a good value. But their description of this particular extension does not meet that standard. I hope that this complaint will prompt the company to revise the Transylvania extension to add a true fourth night, or change the description to properly advertise it as a 3-night extension.

  

  Business Response

  Date: 05/02/2025

  May 2, 2025
  RE:      Case# ********
  
  To Whom It May Concern:
   
  We are in receipt of the above referenced complaint filed with your office concerning Complainants Grand Circle Cruise Line (GCCL) trip called Eastern Europe to the Black Sea that was scheduled to depart on March 23, 2025.
  
  We're sorry that Complainant found anything about our description of this trip and the Transylvania extension misleading. In our description of the trip itinerary, on the day that people taking the Transylvania extension leave the group, our information indicates, "Activity Note: If you have chosen the optional post-trip extension to ************, *******, you'll break off from the main group in ********* after lunch and continue by motorcoach to the Transylvanian mountain resort of *********** a 3.5-hour trip. Then, after your three-night extension in ******, you will enjoy the last day of your main itinerary in *********."

  To date, Complainant is one of only two travelers who have expressed a concern about how this extension is described. While we have no plans to change the literature about this extension at this time, if we hear the concern from other travelers, we will revaluate this.

  Sincerely,
   
  ****** ******
  Traveler Relations
  Grand Circle Cruise Line

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  The response from Grand Circle Travel actually confirms that the company is falsely advertising the trip extension as 4 nights long.  Their response says "After your three-night extension in ******, you will enjoy the last day of your main itinerary in *********."  That's exactly what I'm complaining about. Paying for the extension only makes the trip three nights longer.  It is wrong to market the extension as four nights long.

  Stating that I'm only second ****** to complain about this is not a legitimate response.  How many complaints does it take?

  Regards,

  ******

   

   

  

  Business Response

  Date: 05/07/2025

  May 7, 2025
  RE:      Case# ********

  To Whom It May Concern:
  
  As has been indicated both by our phone staff and in my previous communication, this has been raised to our executives, and we have no immediate plans to change how this is worded. We're sorry Complainant disagrees with the way we explain the trip, but we clearly spell out how the extension functions in our description of the trip. We consider this matter closed.

  Sincerely,
   
  ****** ******
  Traveler Relations
  Overseas Adventure Travel

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # resolve my issues and/or concerns in reference to complaint # ********. 
  
  Since Grand Circle/OAT refuses to correct their deceptive description of the Transylvania extension as 4 nights long when it is only a 3 night extension, and part of the justification for their position is that not enough people have complained about it, I will be filing a consumer fraud complaint with the ****************************************** 
  
  Regards,
  Robert 

   

  Regards,

  ******

   

   

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for a trip on 11/5/2024 that would be taken on 6/10/2025 in order to qualify for an ****************** discount. The actual final payment was due on 3/13/2025. A health issue came up which required us to cancel our trip. I notified OAT (Overseas Adventure Travel) of our cancelation on 3/13.I was refunded the cost of the trip in the amount of $36,545 but OAT refused to refund the cost of the Travel Protection ($4,598) in spite of the fact that the trip was cancelled before the travel protection went into affect. I was not informed of any cancellation differences when I pre-paid for the trip; otherwise, I would have delayed paying for the Travel Protection until a later date.I am hoping that OAT will honor the refund request if the BBB issues the request because they have denied my request twice.

  

  Business Response

  Date: 04/14/2025

  April 14, 2025
  RE:      Case# ********

  To Whom It May Concern:
  
  We are in receipt of the above referenced complaint filed with your office concerning Complainants canceled Overseas Adventure Travel (O.A.T.)trip called Ultimate Africaa.
  
  I have reviewed a number of calls that Complainant made with our phone agents. When Complainant made the reservation on October 17, 2024, the deposit that was made included the cost of the Travel Protection Plan. The agent explained to Complainant that the trip could be canceled within 10 days for a full refund of everything, including any travel protection funds. The agent then went on to say that, if Complainant canceled after that time, the Travel Protection Plan would be non-refundable. In addition, through our Terms & Conditions, which Complainant signed through our website later the same day, it indicats that the Travel Protection Plan is non-refundable. While we're sorry that Complainant had to cancel their trip, we must respectfully decline to refund the cost of the Travel Protection Plan.

  Sincerely,
   
  ****** ******
  Traveler Relations
  Overseas Adventure Travel

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 25, 2024 I paid a $500 deposit on a trip to ***** and ********* with Overseas Adventure Travel (OAT) for April 2026.I canceled the trip in a conversation with **** at OAT on December 26, 2024. The policy at that time, as well as ****, said that I would get my $500 refunded as the trip was more than 90 days away. (It was more than a year away in fact.) **** said it could take 45 days to get my refund. I said that was unacceptable as they charged the fee as soon as I booked and could refund it as quickly. He reiterated the 45 day time-period.I filed a dispute with my credit card company - *********************** - on December 26, 2024. They have not received any response to date from OAT and I have not been given my refund. It is well over 45 days now.I sent an email on February 20, 2025 to ******** ********, EVP for Traveler Relations, requesting that my refund be processed. I did not receive a reply or a refund. I also posted about my situation on their ******** page a couple days ago and did not receive a response there.This seems to me to be a business making fraudulent claims about their refund process and not acting in good faith.

  

  Business Response

  Date: 02/26/2025

  February 26, 2025
  RE:      Case# ********

  
  To Whom It May Concern:
  
  We are in receipt of the above referenced complaint filed with your office concerning Complainants canceled Overseas Adventure Travel (O.A.T.)trip.
  
  Once a dispute is settled by a credit card company, we have no control over how long it takes the credit card company to release these funds to Complainant. This dispute was settled in Complainant's favor on January 19, 2025, and on January 20, 2025, the money was removed from us by the credit card company. Complainant needs to work with the credit card company to have them release these funds to them.

  Sincerely,
   
  ****** ******
  Traveler Relations
  Overseas Adventure Travel

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a successful experience with Overseas Adventure Travel in November of 2023 to Sicily, I signed up once again with O.A.T. in November of 2024 for a trip to Venice, Italy, and Croatia which included ten days aboard their ship, Artemis, which holds only 50 passengers. My Sicilian adventure was greatly enhanced by our incredible tour leader, Valentina. Her vast knowledge of the country, and daily surprises for the 15 in our group, was beyond compare. She was a wonderful leader who showed the greatest compassion for each of us. Thus, I signed up again for a much needed vacation to see the one country which I had never been to, Croatia. There were no single supplements on this trip, so I agreed to a roommate (cheaper rate) who was identified to me as a 92 year old lady. I gave OAT my information to share with Stephanie Rose, my roommate. She called me and we immediately bonded and Stephanie offered me a lot of information for my needs for the trip, and sources to get them. We were looking forward to being roommates. Upon my arrival in Venice, on 12/13 (after a long 25 hours of travel due to OAT's poor arrangements to save money), I met Stephanie after being met outside the hotel by my tour leader, Petra, from Slovenia. Stephanie did not realize that our room sharing was also in the hotel, but thought it was only for the ship. She accepted that it was for the entire trip and left to get her tea. Petra immediately told me that I should report to her if there was any problem with my having space in the lovely room at the hotel, which seemed odd to me since she seemed to sense problems coming. I was exhausted and was not thinking of any problem, but looking forward to getting to know Stephanie. The trip was all downhill from then on, with Petra's fast pace of walking through the cobblestone and irregular streets and alleyways, which many of the group was unable to keep up with, especially my 92 year old roommate who was also had a vision problem. I kept asking Petra to slow her pace, as well as several other passengers that I knew of asking for a slower pace, but to no avail. Petra even had the audacity to tell me that I was not Stephanie's babysitter! When I did not stay close to Stephanie, others did in my place on their own. Then two days into my trip my wallet was stolen! Petra kept asking me who I could contact in the U.S. who could wire me money to a Western Union! She never told me that OAT would lend me the money so that I could continue the trip until she finally shared with me that another passenger, Shirley, was getting money from OAT after leaving her credit cards at home. So, on 12/16, late at night, I signed a Promissory Note to OAT for $300. Petra asked me if that was enough to cover the tips, which was only suggested for one amount to cover the crew of the Artemis and another for the tour leader. I then asked her if she was worried about her tip and she said "I never thought you would be tipping me!" I was surprised at her statement. She then went to work, I guess, to find a way to have me removed from the trip that I had paid for! So, on the night of 12/17, she called for me to come to a meeting at 10:00 p.m., to which I brought my roommate and another passenger with whom I had spent with him and his wife for the last 3 days, as witnesses. It was then I was told that I was being removed from the trip, with no explanation, other than I was speaking badly about Petra to others, which is a total untruth. Terry Hau pleaded in my defense to just warn me, but to no avail. I was told to be packed and ready to go by 8:30 a.m. the next morning! So at 84, I was put off the trip in Trieste, Italy, thousands of miles from home. I am seeking to recover the $3,074.00 plus the $100 charged on my return by the airlines for my carry-on bag which was overweight due to my fast packing. OAT has only agreed to $930. I think that O.A.T. should be examined for ethical practices with the elderly travelers they appeal to.
  
  Without a doubt, this was one of the worst expereiences I have ever had in my 84 years of living! The hotel I was finally taken to at about 12:45 p.m., not 8:30 a.m. as I was told to be ready for, was a short 3 minute drive from the ship. Lunch was being served on the ship, and the chef, Glenn, came out to the area I was waiting in, to invite me to have his broccoli soup and some lunch. However, Petra denied me the right to have his soup, and told me that I could not have it, since she had just returned from a morning tour with the group, and was livid that I was still there. Of course, that was not my fault, since the reason was because no one came to pick me up. So, not having eaten since 8:00 a.m., and having had my wallet stolen in Venice two days earlier, I was denied lunch by Petra. Of course, she was obviously not interested in my well being, and sent me off. However, when I got to the hotel which was close to the ship, they had no lunch served in their hotel, only dinner at 7:30. And, to my dismay, they were experiencing a power outage and I had to walk up five flights of stairs to a dark room, and wait for 3 hours till power returned and I could shower and wash my hair. And, as luck would have it,at 7:30 when I was going down to dinner, the power outage occurred again! So, the restaurant could not cook and I was told that I could go to another restaurant, which I ended up doing, walking alone on the dark streets for about 1/2 to 3/4 miles away. My money was quite limited since my wallet had been stolen and I only arranged for $300 from Overseas Adventure Travel as a loan since they wanted the money returned in January and I have very limited funds. And, all of this seemed to happen to me because of this Slovenian woman, Petra, taking a dislike for me, and stirring up trouble for me by soliciting other passengers, whom I had never met or spoken to, to agree to say that I said bad things about her! Why in the world would I even do that, but not have said anything about Petra to my companions who I spent all of my time with? Of course, this happened to me, at 84, in a foreign country many thousands of miles from home. There was no concern for my well being, and Overseas Adventure Travel should be reported as not safe for anyone to go with, since they control everything about your safety and eligibility to stay on a trip you pay for in full long before it departs. The public should know about this behavior of theirs to anyone, regardless of the truth of the situation. For these reasons, I am requesting full reimbursement for the money paid to O.A.T. by me for a trip which I was not allowed to participate in. My blood pressure has been elevated since I returned home from this horrid experience. I am only hoping that my health has not been permanently compromised.
  
  
  

  

  Business Response

  Date: 02/17/2025

  February 17, 2025 RE:?????? Case#********To Whom It May Concern:  We are in receipt of the above referenced complaint filed with your office concerning Complainant’s Overseas Adventure Travel (“O.A.T.”) trip called “Allure of the Adriatic” that was scheduled to depart on December 12, 2024. A representative of the company has left a message for Complainant regarding their resolution. We have had several conversations with complaint regarding this issue.  Due to conduct detrimental to the tour, we have decided that further compensation is not warranted, and we consider this matter closedSincerely, ? Derrick GoodmanTraveler Relations Overseas Adventure Travel

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process. Regards,
  *****
  
  
  
   

  

  Business Response

  Date: 02/26/2025

  February 26, 2025RE:      
  Case# ********To Whom It May Concern:Multiple representatives of the company, including a Manager, discussed this issue with Complainant at length in January 2025. We reserve the right to remove a traveler from our tours, and this decision was made. Complainant has been refunded the unused portion of the trip, and there is no further compensation we will be making.Sincerely,   Andrew FrenchTraveler RelationsOverseas Adventure Travel

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister-in-law, ***** ***** and I purchased a trip and travel protection plans to Austrailia from *** on 6/20/2024. A week prior to the trip on 11/13/2024 I became ill and we cancelled. My doctor filed the required info with ********, OAT's contractor. My information was forwarded to Tripmate by ***** *****. I was informed on 11/29/24 that Tripmate had forwarded my claim to OAT. I have contacted both OAT and Tripmate three times since and both say the other has the claim. In late January ***** ***** received a full refund. On Feb 6, 2025 I received an email from OAT saying that they received the claim approval on Feb 5th and it would take 45 days to pay me. In spite of calls to OAT I have not been able to get my refund in a timely manner, yet my Sister-in-law has already received her refund using the same info I submitted.

  

  Business Response

  Date: 02/17/2025

  February 17, 2025 
  RE:?????? Case#********
   
  To Whom It May Concern: 
  
  We are in receipt of the above referenced complaint filed with your office concerning Complainants Overseas Adventure Travel (O.A.T.) trip called Ultimate Australia that was scheduled to depart on November 13, 2024. 
  
  We have left a message for Complainant about this matter. We are still working on this, but we are hoping to be able to bring this to a successful completion. 
  
  Sincerely, 
  ? 
  ******* *******
  Traveler Relations 
  Overseas Adventure Travel