Complaints

This profile includes complaints for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  
• 

  Nexamp

  17 Parkridge Rd Haverhill, MA 01835-8510

  
• 

  Nexamp

  254 Commercial St Ste 245 Portland, ME 04101-4899

  
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  Nexamp

  254 Commercial St Portland, ME 04101-4664

  
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  Nexamp

  200 W Monroe St Ste 620 Chicago, IL 60606-5070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They say that I am a Nexamp Solar Customer. But I never signed up with them. I want nothing to do with solar energy. Why they are sending me a bill...I don't know. I am not a customer and don't want to be one

  

  Business Response

  Date: 04/11/2025

  Hello *******,  

  Thank you for your feedback. We understand your concerns and apologize for any confusion or frustration this situation has caused. 

  Our records indicate that you enrolled in the Nexamp Community Solar program through our online platform and provided the necessary utility account information to complete the process. At Nexamp, we take the enrollment process very seriously and only proceed once all required information and agreements are received. That said, we want to ensure everything is as clear and straightforward as possible. A member of our team will be reaching out to walk through the details and help resolve any outstanding concerns. 
  
  Thank you again for bringing this to our attention. 

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for their services. I dont know how or who signed me up, but it was not me the moment. I realized this whenI received a bill from them. I immediately contacted them and tried to get this resolved. They have done everything they can to delay This from happening. They are continuing to bill me. They told me the most it would take would be ********************************** We gone way beyond that ******************************************************************************************************************************************************************* just under $13 but yet I owe them 130 they are beyond shady I refuse to give them a dime. I have communications from them that contradict their own words.

  

  Business Response

  Date: 04/04/2025

  Hello *******, 

  Thank you for writing in. We are sorry to hear about the difficulties you're experiencing and want to assure you that were here to help. 

  When you first enrolled in our program, Nexamp analyzed your historical electricity usage and costs to estimate a share size on our solar farm that would cover approximately 90% of your annual electricity needs. You continue to receive electricity from National Grid, but your bill is reduced by the value of the community solar credits you receive from Nexamp. We invoice you for those credits at a 10% discountso, for example, $100 in credits only costs you $90, helping you save on your electricity over the course of the year. 

  Nexamp does not issue invoices until we receive confirmation from your utility that credits have been successfully applied to your account. For this reason, we are confident that the charges on your Nexamp invoices correspond to discounted credits that were used to reduce your National Grid bills. 

  Regarding your cancellation request: we understand you submitted your request in December. As outlined in the Early Termination section of your contract and in the confirmation email we sent at the time, cancellations are not immediate and may take up to 90 days to process. During this time, you will continue receiving solar creditsand your corresponding 10% discountuntil the cancellation is finalized. This timeline is consistent with community solar program guidelines. 

  To enroll in our program, customers are required to provide their utility account information and typically sign a contract electronically. We use DocuSign, a widely recognized and secure platform for electronic signatures. When a customer signs electronically, the system applies a stylized font to indicate the signature, which is legally valid and accepted. We take the enrollment process seriously and would be happy to speak with you further if you have concerns about how your account was established. We appreciate your feedback and look forward to continuing to work with you to resolve your concerns. 

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still being billed for a cancelled account with this company. I want them to stop sending me bills for an account that was cancelled 4 months ago!

  

  Business Response

  Date: 04/01/2025

  Hello *****,  

  Thank you for bringing this to our attention. Were sorry to hear about the frustration youve experienced and appreciate the opportunity to provide clarification. 

  As you noted, you requested cancellation of your Nexamp account in November 2024. In most markets, the cancellation timeline for community solar subscriptions can take up to 90 days to be finalized due to utility processing requirements. During this period, its possible to continue receiving solar energy credits from the utility, which will then trigger corresponding Nexamp invoices. 

  It's important to note that Nexamp bills in arrears. This means you may receive invoices for credits that were applied to your utility account before your cancellation was fully processed. We only bill once we receive confirmation from the utility that credits have been appliedensuring you were provided with the promised savings before any billing occurred. 

  We understand your concern and want to assure you that Nexamp does not charge late fees, interest, or report to credit agencies, so your credit score will not be impacted. That said, we take your feedback seriously and want to help resolve this matter. Our team will be reaching out directly to review your account in detail and ensure your cancellation has been completed and that no unnecessary charges are being applied moving forward. 

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Closed account in February, and I'm still getting billed I want the account closed, I don't even own the property anymore.

  

  Business Response

  Date: 03/17/2025

  Hello *****, 

  Thank you for reaching out. We're sorry to hear about the difficulties you're experiencing and are happy to assist. 

  You requested cancellation on February 12, 2025. Please note that cancellations are not immediate and can take up to 90 days. This means you would be responsible for credits generated through May or, if moving, through the date your utility account closes. This timeline is outlined in both your signed agreement and the confirmation email you received on February 12. 

  Additionally, Nexamp bills for services in arrears, meaning there is always a delay between when credits appear on your ***** account and when we issue an invoice. This is why you may have received and paid Nexamp invoices after your ***** account was closed. We recommend reviewing the production periods listed on your Nexamp invoices, as they indicate when the credits were generated and applied to your utility account before its closure. 

  If you have any further questions about your Nexamp account or cancellation, our support team is available at ************ or ********************************* Monday through Friday from 8:30 AM to 6:00 PM EST. 

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed Up with nexamp under the promise I would receive an E gift card worth $75 within eight days of my signed agreement. I will attach proof of that when it came time to get my gift card I started getting the runaround and they started trying to say its gonna take longer than the agreement we had and I never end up getting it. I end up having to cancel my service.

  

  Business Response

  Date: 03/17/2025

  Hello ******, 

  Thank you for reaching out. We're sorry to hear about the difficulties you've experienced and appreciate the opportunity to assist. 

  We sincerely apologize for the delay in receiving your gift card. We can confirm that it has been sent on 3/14 to the email address on file. We regret losing you as a customer, but if you have received the gift card and would like to continue your Nexamp enrollment, wed be happy to assist. Please feel free to contact our support team at ******************************** or ************. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST. 

• Initial Complaint

  Date:03/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March of 2024, I signed up for Solar Energy, Nexamp to save money on electric bill. Their advertising led me to believe I should see 15% savings in about 3 months. However, by the time I pay them and then my electric bill, I am paying much more. I have yet to see the 15% savings.October, 2024, I reached out to them about my higher payments. They agreed to review my account to see about getting some savings. I provided a copy of the Ameren bill October 31 which they reviewed. Their response on November 4th was as follows: "Thanks so much for reaching out to Nexamp as well as providing your Ameren bill copy so we could reanalyze your usage history and provide you with a larger allocation.I am recommending that we increase your allocation from 5.98kW AC to 7.95kW AC so that the credits that are generated are able to match your year's usage ********* will receive an email from Adobe Sign shortly, so please review and sign this new form so we can file your allocation adjustment away, as well as send it back to Ameren for their records as well.Once Ameren receives this signed agreement from us, you will be able to see more credits applied in 1-2 billing cycles."They made some kind of adjustment, I agreed thinking this would help. Meanwhile, after losing a part-time 2nd job, I decided I just can't afford this. On December 1st email, I asked them to cancel me immediately. I paid the December bill of $101.05 and thought this was done as ******* showed a zero balance. Then I got a bill for $90.05 due mid-February, complained again as I had cancelled December 1st. Then ******** from Nexamp called 1.27.25. Left a message that the cancellation had been sent in but it could take up to 90 days to cancel. (This should be March 1st). I paid the February bill and thought I was done. Now I have a bill for March for $141.61. I've been ripped off for a year and put up with it. I definitely should not have to pay this bill. THIS IS A RIP OFF! Please help!

  

  Business Response

  Date: 03/14/2025

  Hello *****,  

  Thank you for reaching out, and we apologize for any inconvenience you may have experienced. Were happy to provide an overview of how billing works and how you can recognize savings as a Nexamp Community Solar subscriber. 

  As a participant in our program, you have a share in one of our solar farms that generates clean energy for the grid. Your utility applies a reduction to your bill based on the solar energy your share produces each month. These reductions, known as solar energy credits, offset your electricity costs. While your utility will continue to issue a monthly bill for your electricity usage, it will be reduced by the value of the credits. Nexamp then invoices you separately for the credits appliedat a 15% discount. 

  To maximize savings, we size your share of the solar farm to cover approximately 90% of your annual electricity costs. Because solar production is higher in the summer, many customers generate excess credits during those months, which are then applied to offset costs in the winter when production is lower.
  
  We understand you requested cancellation in December. Please note that cancellation is not immediate and can take up to 90 days, meaning you will still receive credits through March. Since Nexamp bills in arrears, the February invoice you received reflects credits generated through Novemberbefore your cancellation request. 

  We also see that you are currently enrolled in budget billing with your utility. Our team will reach out to review next steps and address any concerns you may have. We appreciate your understanding and thank you for being a Nexamp subscriber. 

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had not received my Nexamp statements and I called them about it. What I did receive were notices of my account not being paid. When I received those notices, I paid the account in full. Again, did not receive my statements but received notices of payments missing. Again, paid the bill in full. Recently, I received a bill which indicated that the previous bill was $365.42 which also said $365.42 payment was received. Also on this statement is a current charge of $133.38 due March 16, which I intend to pay on time or before. However, I also received a CMP (utility company) bill for $181.87. I phoned Nexamp today, 3/5/25 to see why my CMP bill was so high as the bill is usually $26.85. Misa (male) at Nexamp said they cancelled my account back in November. I asked why. He mentioned the missed payments. I said I phoned Nexamp about not receiving the statements after I received the missed payments missing notices. I also mentioned that it seemed strange that I would receive missed payment notices and not my statements. I said I wanted to make certain that I wasnt on an ebill payment because I always received paper statements.Misa mentioned they are on a 90 in the rears payment and even though they cancelled my account in November, WITHOUT ANY WARNING, that I will still receive 2 more bills that I have to pay. I asked how much more did I owe and that I would pay it now, but he said he did not know. How can I still be getting bills from Nexamp when they cancelled me in November and this is March?I am frustrated with this company and I feel they are not operating in good faith with me and probably many others, as I see by BBB posts. They need to be able to have a better business practice. A lag of *************************** a consumers eyes. They also, in writing, promised a 15% discount, but I havent seen it yet. Also, I am uploading my current Nexamp statement and my current CMP statement.

  

  Business Response

  Date: 03/07/2025

  Hello La *****,  

  Thank you for your feedback. We understand that learning your account was marked for cancellation may have been frustrating, and we want to provide clarity on what happened. 

  Our records show that we attempted to contact you multiple timesfour calls and emails between 10/31/24 and 11/07/24before proceeding with cancellation. On 11/07/24, we informed you that to remain enrolled, payment was required, and you needed to contact our support team to remove the cancellation. Unfortunately, we did not receive a response. 

  The cancellation process takes up to 90 days as we coordinate with the utility. However, as reflected on your CMP bill for the dates 12/12/24 - 01/10/25, your last round of solar credits continued to be applied. Since Nexamp bills are in arrears, you will receive one final invoice for these credits at your allotted discount. 

  Regarding your savings, every time Nexamp applied solar credits to your CMP bill, you received a 15% discount. Some of your CMP bills were as low as $26 because Nexamp credits covered your electricity costsexcept for CMPs mandatory service fee, which cannot be offset.

  We understand this may not have been the outcome you expected and apologize if our outreach attempts were missed before the account was marked for cancellation. If you have any further questions or would like to re-enroll in the program, our team is happy to assist. 

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  , ******************** is ************** which we are completely satisfied.Two young representatives showed up at our home one day last summer (2024) from NEXAMP, they told us if we signed a form from NEXAMP we would save on our electric bill . No strings attached, I signed what I thought was a petition . They said nothing would change from ******* , this would just give them access to information for their solar company .They also said we would be saving money, that eventually we would be seeing a credit on our electric bill.Also I could cancel at anytime. I rececived the first bill last month for $104.54 . I called to cancel on 2/18/25, and today I received another bil for $242.83???I am horrified . We got scammed. I do not want to pay theses invoices. I called again today to cancel and they are not cooporating .I called Versant and they said they hear this all the time. This is fraud.We were not told the truth .

  

  Business Response

  Date: 03/07/2025

  Hello *****,  

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion regarding the costs associated with our program. Our team works hard to provide as much information upfront as possible so customers can make an informed decision about joining. However, we regret any misunderstanding. While there is no fee to join Nexamp, community solar is not a free program once active. Customers receive ********************** energy credits on their utility bill, reducing their electricity costs for the month. Nexamp then invoices for these creditsbut always at a discounted rateensuring savings compared to standard utility prices. 

  We understand that community solar billing can sometimes be complex, and we want to make sure you have a clear understanding of your invoices and savings. A member of our team will be reaching out to review your account details and answer any questions you may have. 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  I was told this could be canceled at any time . I made that request on 2/18/25 . Once they cancel this I will be satisfied . We want this canceled , we were scammed. We would not have signed up for something we were being charged with , I was told this was a petition , not a contract . PLEASE CANCEL TODAY.

   

  

  Business Response

  Date: 03/17/2025

  Hello *****, we apologize for any continued frustration and have been in direct contact with you to resolve the situation. To clarify, your account is officially canceled, and no further credits or corresponding invoices will be issued by Nexamp. Your account balance is also at $0, meaning no further action is required. We appreciate your understanding and sincerely apologize once again for any inconvenience. 

  Customer Answer

  Date: 03/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my nexamp account in August 2024. Upon canceling it said it could take 90 days to fulfill the request and that there may be charges up to 90 days after. It is now 7 months later and I keep getting bills! I refuse to pay the March 2025 bill...this is Ludacris! I have emailed them and they have confirmed it was cancelled in Aug...I just don't know how to stop these bills.

  

  Business Response

  Date: 03/07/2025

  Hello Juliet, 

  Were sorry for any frustration this has caused and appreciate you reaching out. We understand that billing in arrears and tracking production periods on invoices can be complex, so we want to clarify the situation. 
  
  Your account has been successfully canceled. However, due to our billing process, there is a delay between when solar credits are applied to your utility account and when we generate an invoice. As a result, you received invoices reflecting credits previously applied to reduce your utility costs. Rest assured, no new credits are being generated for your account, and you will not receive any further Nexamp invoices. We have ensured that you were only invoiced for credits generated and applied to your account during your cancellation period. 

  We appreciate your patience as this process is completed. A member of our team will reach out to review any remaining questions. Thank you for your cooperation and understanding. 

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is confusion over cancelling my services and I can&#**;t cancel a Mound City account. ********** is not returning my calls.I want them to cancel my H3330323433**38373231H services.

  

  Business Response

  Date: 03/03/2025

  Hello *****,  

  Thank you for reaching out. We understand the confusion and appreciate the opportunity to clarify. Nexamp is a community solar provider, and we recently launched a new solar farm, *********************************. Based on the information available, we do not have an active account under your name, but we believe we have identified the source of the confusion. Our team will be happy to contact you directly to confirm the details and work toward the best resolution. We appreciate your patience and look forward to assisting you.