Complaints

This profile includes complaints for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  
• 

  Nexamp

  67 Hall Rd Ste 2 Sturbridge, MA 01566-1473

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  Nexamp

  17 Parkridge Rd Haverhill, MA 01835-8510

  
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  Nexamp

  254 Commercial St Ste 245 Portland, ME 04101-4899

  
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  Nexamp

  200 W Monroe St Ste 620 Chicago, IL 60606-5070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I cancelled my Solar service with Nexamp on March 24, 2025 they informed me that they bill up to 90 days after cancellation but they billing is 3 months in arrears, which puzzles me how they can do that. Therefore they have been billing me for up to 180 days since my cancellation notice of March 24, 2025 as their 3 months in arrears catches up to June 11, 2025. How is it possible that they could start billing me 3 months in arrears to begin with? That means that all their customers whenever they decide to cancel with Nexamp, *** Solar Farms will be paying them for 6 months instead of the legal allowance of 90 days by Maine 's Law. Sounds like they found a loophole in their business practices to override the 90 days allowance and bill up to ************************************************************************ 3 months in arrears to begin with through my ***************************.

  

  Business Response

  Date: 08/15/2025

  Hello *****,  

  Thank you for your feedback. We're sorry to hear that the billing process caused frustration, and we truly understand your concerns. 
  
  Nexamp bills in arrears, meaning we only generate invoices after your utility confirms that solar credits have been applied to your account. This delay (typically up to two months) is standard across community solar programs and reflects how the program is typically structured. 
  

  We recognize that the timing between cancellation and final billing can be unique. While Nexamp processes cancellations immediately, utilities may take up to 90 days to finalize the removal. During this time, customers can continue to receive ********************** credits and corresponding invoices. We recommend reviewing the production periods listed on your Nexamp invoices, which indicate when the credits were generated. These demonstrate that credits were issued within the 90-day window referenced in our contract and prior communications. 
  

  That said, we can confirm your account has been fully canceled. Youve received your final invoice, and no additional charges or credits will be applied moving forward. We understand your frustration and appreciate the opportunity to follow up directly. A member of our team will be reaching out with additional information specific to your account. Thank you again for taking the time to share your experience. 

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  See attached 

   

   

  

  Business Response

  Date: 09/05/2025

  Hello *****,  

  We wanted to follow up to confirm that your Nexamp subscription has been fully canceled and your account is now officially closed. No additional solar credits will be applied to your utility account, and you will not receive any further invoices from Nexamp. 

  To clarify our billing process: Nexamp bills in arrears, meaning we only generate an invoice after we receive confirmation from your utility that solar credits have been applied to your account. Because this verification process can take time, there is often a one- to two-month delay between when credits appear on your utility bill and when we send the corresponding Nexamp invoice. This structure is standard across community solar programs and follows utility and state guidelines. 

  Each Nexamp invoice includes a production period, which indicates the specific time frame during which the solar energy was generated and credits were earned. These dates help align the credits you see on your utility bill with our invoices, even if the billing occurs after the fact. We hope this explanation is helpful in addressing any remaining concerns. If you have additional questions, please dont hesitate to contact us at ************ or ********************************************************. 

• Initial Complaint

  Date:08/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  How do I stop this company from calling me and stopping charging me for a service I never purchased? According to them, they have a contract that I never signed. Forging signatures is fraud. Every month I receive a bill and it keeps going up. I already canceled in August 2025. I canceled the service supposedly purchased in January 2025. I don't want this service. I've never agreed to anything with you. This company puts words and signatures where one has never consciously said yes or signed anything.This company is a total fraud, and no agent on the phone can give you any advice. All calls are supposed to be recorded. Show me proof that they called me and that I agreed to a service with them.

  

  Business Response

  Date: 08/12/2025

  Dear *****, 

  Thank you for sharing your concerns. We understand your frustration and appreciate the opportunity to clarify your account and our enrollment process. 

  Our records indicate that on January 12, 2025, you signed and submitted an agreement to enroll in Nexamps Community Solar program. This agreement was submitted electronically and included your utility account number and contact information, confirming your intent to subscribe. We take this process seriously, and transparency and customer safety are always among our top priorities. 

  Since enrollment, weve sent regular updates via email to keep you informed about your subscription, the application of solar credits to your utility bill, and the invoices from Nexamp which reflect the discounted cost of the credits you are receiving. These credits are currently being applied to your utility account and are actively helping to reduce your electric costs. 

  We apologize if there was any miscommunication or misunderstanding during your enrollment process. We want to assure you that your cancellation request has been processed on our end. As outlined in the early termination section of your agreement, cancellation can take up to 90 days to complete due to utility coordination timelines. As a next step, a member of our team will be reaching out to you directly and will provide a copy of your signed agreement for your review. We appreciate your patience and thank you for giving us the opportunity to resolve this matter. 

• Initial Complaint

  Date:07/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a Nexamp bill. I paid my bill for my mother-in-law, *******. The bill came in her name and we did not have the account number. They had no idea how that happened. They have my email and now they are sending me emails all the time. I did have their services but I cancelled them. I spoke to someone that I thought was a *** with Ameren and they were not a ***. They keep sending me text messages that my bill is overdue. The bill is in my mother-in-law's name and the account numbers don't match and they are expecting a payment. I never signed up for them. My resolution is to take the whole thing away because I never signed up for it.

  

  Business Response

  Date: 07/31/2025

  Hi *****,  

  Thank you for bringing your concerns to our attention. We're truly sorry for the frustrating experience youve encountered. At Nexamp, were committed to delivering a clear and seamless customer experience, and your feedback plays a vital role in helping us improve. 
  

  Our team works hard to ensure the enrollment process is transparent and secure, especially when it comes to exchanging personal information and linking utility accounts. We understand that the presence of multiple accounts between you and your family may have created confusion, and we want to assure you that our team is actively reviewing your account details. A representative will be reaching out to walk through the findings and help provide a resolution tailored to your situation. 

  Thank you again for your patience and for giving us the opportunity to make this right. 

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nexamp offers a promotion where you get a $100 **** egift card for referring your friend or a family member to sign up. I referred a friend of mine, who signed up with my referral link successfully. After signing up, he received his gift card, but I never received mine. After bringing this to their attention,.they confirmed that he signed up with my link and I was listed as the referral on his account. Since then I have not received any correspondence from them whatsoever. I've sent close to 10 emails and called i don't know how many times and all they tell me when I call is that they have someone looking into it and they will contact me when the issue is resolved. I referred this person in December 2024 and I still haven't gotten my gift card for it.

  

  Business Response

  Date: 07/28/2025

  Hello Liam, 

  Thank you for your past participation in our referral program. After a thorough review, weve determined that a high volume of your recent referrals have not met the qualifications or standards required for successful program enrollment. While we appreciate your efforts, the volume and consistency of unusable referrals have impacted the efficiency and intended purpose of the program. 

  As such, we will no longer be accepting referrals from you under our program, effective immediately. No further referral payments will be issued moving forward. We appreciate your understanding and thank you for your previous contributions. 

• Initial Complaint

  Date:07/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am looking for this company to STOP invoicing me for a service I refused and do not wish to have. I have already refused over the phone, customer support has confirmed the cancellation, but I continue to be mailed and emailed a bill each month. I do not want this to go to a collection agency for a service I do not want and they fraudulently have me signed up for. A nexamp ***resentative came to my door offering me a credit on my energy bill. I refused after the *** asked for my bank information. Yet, each month since then I have been mailed a bill. I paid the first month, made sure to speak to someone on the phone to ensure they remove me of this service. Still am being billed.

  

  Business Response

  Date: 07/25/2025

  Hello Melyna,  

  Thank you for bringing your concerns to our attention. We're sorry to hear that your experience with Nexamp has not met expectations, and we appreciate your honesty in sharing this feedback. 
  Weve marked your account with the cancellation request, and a member of our team will follow up directly to discuss your experience and ensure your concerns are addressed. 

  To clarify, Nexamps community solar program helps reduce electricity costs by applying solar credits to your utility bill. After these credits are applied, Nexamp invoices you for the discounted amount. This structure reflects how the program was presented at enrollment and in follow-up materials. While we strive to communicate program details clearly through email, phone, and mail, were sorry if any part of the process was unclear or frustrating. 
  
  We remain committed to providing an exceptional customer experience and regret that we fell short in your case. Thank you again for the opportunity to follow up and make things right. 

  Customer Answer

  Date: 07/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an invoice from Nexamp telling me I owed them for use of a solar community. I responded to a email inquiry back in October 1st of 2024. I opted out last year then received an initial invoice in May for $65.70. I told them then again I didn't want to continue. There was no information as the what I needed to do and thought the matter was finished.I am now receiving additional invoices for payment that feel bogus and am not even able to get in touch with them. Again I canceled this service in October of 2024 and I reached out to ***** and they said they were not a part of this. It feels like a scam and I am not able to speak with a human directly. Their website also does not allow me to question the validity of membership only allows for cancelation. How can I cancel something I never signed up for. I do not have an account online with them and now have a $405 bill for current and future payments they are requesting. I Did Not Sign Up for This and if somehow My name is on a list they are in the wrong.

  

  Business Response

  Date: 07/21/2025

  Hello ******,  

  Were very sorry for the confusion and any delayed response youve experienced. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention. 

  At Nexamp, we put significant effort into making our enrollment process as transparent and informative as possible. Every customer completes a multi-step process that includes submitting their contact details and specific utility account information so we can work directly with the utility to apply solar credits. While thousands of customers benefit from our community ********************** program each month, we understand it may not be the right fit for everyone, and we're here to help. 

  A member of our team will be reaching out to review your enrollment details, confirm your account, walk through how the program works, and explain the 90-day cancellation timeline. Thank you for your patience and were committed to ensuring you have the clarity and support you deserve. 

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11 of this year I requested cancellation of service from Nexamp. I was advised that cancellation would take up to 90 days to complete. I paid everything I was billed up to June and was led to believe that I I was done with Nexamp. I was then surprised to receive another invoice in July. I maintain that Nexamp had UP TO 90 days to bill me for services. I gave them an extra 30 days by paying in June and I am unwilling to pay any more.

  

  Business Response

  Date: 07/21/2025

  Hello ***,  

  Thank you for your feedback, and we apologize for any confusion during your experience. We understand that receiving invoices after submitting a cancellation request can be frustrating and want to clarify how our billing process works. 

  As noted in the Early Termination section of your agreement, Nexamp has a 90-day cancellation policy. Since your cancellation request was submitted in February, you remain responsible for any solar credits delivered through May. This policy is common across the community solar industry. Additionally, Nexamp bills in arrears, which means we invoice only after your utility has confirmed that credits were applied to your account. As a result, you may receive Nexamp invoices after cancellation for credits that were already delivered and used during that 90-day window. These details, including the relevant production periods, are reflected on your invoices.  

  While we recognize this process can be unique, these charges are valid for credits applied to your utility account within the cancellation window. That said, your cancellation has been fully processed, and you will no longer receive future Nexamp invoices. A member of our team has also reached out to discuss your account in greater detail. We remain committed to supporting you through this final stage and are happy to assist with any remaining questions. 
  

  Thank you again for your feedback and understanding. 

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  While I appreciate the response from Nexamp, I received an August invoice today. In their reply to me they indicated that my account is finally closed and that I would receive no more invoices. The company now claims that I owe about $136.00 for 2 months service, billed 5 months after I requested cancellation. 
  I feel that I have been mislead by numerous Nexamp employees and my complaint stands!
  FAQ
  
  Regards,

  ***

   

   

  

  Business Response

  Date: 07/23/2025

  Hello ***,  

  Thank you for your continued feedback. We're sorry to hear that your concerns remain. 

  To clarify, your cancellation with Nexamp has been processed. The invoice you received on 7/21 is your final one, covering solar credits applied to your utility account between early April and early May. These credits were issued during the standard 90-day cancellation period and had already reduced your utility costs. This final invoice simply reflects billing for those credits at your guaranteed discount and completes your account activity. 

  Our team remains committed to supporting you through this final stage and is available should you need any further assistance to ensure a full resolution. We appreciate your candid feedback and the opportunity to close this out properly. 
  

  Thank you again. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled with nexamp dec of 2024. I have continued to recieve bills. I was told that they continue to charge for 3 months post cancelation and that they are 3 months behind on billing. The last time I called, I was told that my june bill caught me up and that I would not receive anymore. They are now claiming I canceled 2 months after I did and that I will receive bills until August. My house will be sold and owned by someone else july 28th. This company is a scam! Besides for them lying about my cancelation date, they should not be able to continue to charge you 3 months after you cancel!!! They need to be shut down!They have given me the run around every time I have called! This is not an honest or a legitimate company and something needs to be done about it!

  

  Business Response

  Date: 07/22/2025

  Hello ********,  

  Thank you for bringing your concerns to our attention. We sincerely apologize for the confusion and frustration this experience has caused. 

  Please know that your account with ********************** has been fully cancelled and closed. There is no remaining balance on your account, and you will not receive any further invoices. To clarify, Nexamp follows a billing-in-arrears model. This means we only invoice customers after ********************** energy credits have been applied to their utility account. Because of this model, you may have received invoices for credits that were applied prior to the finalization of your cancellation. However, now that your cancellation is complete, no additional invoices will be issued. 
  

  We appreciate your past participation in our community solar program and are committed to ensuring clarity and resolution for our customers. We will have a representative follow up as well for any additional questions you may have.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this companys community solar program to save money on my bills while I was living in my college house. My lease ended in May and despite cancelling my subscription, I am still receiving invoices and I am still being charged. When calling and asking about it, I was given an unclear answer as to when the bills would stop coming. I was promised the last one I received was the last one I would ever receive, but today I am being handed yet another bill asking me for $78.

  

  Business Response

  Date: 07/11/2025

  Hi *******, 

  Thank you for your feedback. Were sorry to hear about your concern and appreciate the opportunity to clarify. 

  We can confirm that your Nexamp account has been canceled. However, the invoices you recently received are for solar credits that were applied to your utility account prior to your cancellation request and the utility completing the removal process. 

  Because Nexamp bills in arrears, we issue invoices only after receiving confirmation from the utility that credits have been successfully applied to your account. This ensures accuracy and transparency. Each invoice reflects credits that were used to reduce your utility charges, and you still receive the guaranteed discount on those credits. To clarify, these credits would have been applied to your utility account before your move, and the recent invoices simply reflect those earlier savings. We are now catching up on billing for those credits after receiving confirmation from the utility. We understand that the gap between cancellation and final billing, particularly when tied to a move, can be confusing. This process is in place to ensure you are only billed for verified discounts youve already received. 

  A member of our team will follow up with you directly to review your account details and answer any additional questions. Thank you for your time and understanding.  

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Nexamp after a representative came to my home and told me I would save money on my *********** bill by receiving credits through a free community solar service. I was told there would be no cost to me and that it would simply reduce my energy expenses.Shortly after enrolling, I began receiving unexpected bills from Nexamp. I was completely blindsided, as this contradicted what was originally promised. I immediately reached out to Nexamp and was informed that I was now required to pay these bills.On April 16, 2025, I requested to cancel my service. I also sent an email on the same day expressing my concern about the companys misleading sales tactics, lack of transparency, and the absence of any real support for escalating feedback or ************* response, I was told there is a 90-day cancellation policy, meaning I would still be billed during that period. While I was extremely unhappy with this policy, I waited out the 90 days. However, even after that time has passed, I am still being billed by Nexamp.This experience has been deeply frustrating. Nexamps sales approach was deceptive, their customer service has been unhelpful, and the lack of accountability is unacceptable. I would strongly caution others considering this company. What was marketed as a free and money-saving program has become a source of stress, unwanted bills, and broken promises.

  

  Business Response

  Date: 07/01/2025

  Hello *********, 

  Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and frustration youve experienced and appreciate the opportunity to provide some clarity about how our program works and what to expect after submitting a cancellation request.  

  When you enrolled with Nexamp, a share of a local solar farm was allocated to your account. The electricity generated by your solar share is sent to the grid, and your utility, *********** applies solar credits to your monthly electric bill to help lower your costs. Nexamp then bills you separately for those credits, but at a 10% discount. This two-part billing structure is meant to save you money, but we understand it can be surprising if it isnt clear from the start. Although we outline the process in detail on our website and *********** (*****************************), we apologize for any remaining confusion. You can find the solar credits on your Xcel bill under the section labeled Other Recurring Charge Details, which lists the Production Credits and the Solar Production Period. Please note that Nexamp bills in arrears, meaning there is typically a 12 month delay between when credits appear on your Xcel bill and when we invoice you for those credits. 

  Please note that we received your cancellation request in April. As outlined in your service agreement, cancellation is not immediate as it can take up to 90 days to finalize. The invoice you received in June reflects solar credits applied to your utility bill for energy generated through the end of April, which still falls within that 90-day window. 

  Weve tried to reach you directly via email, but unfortunately the messages are bouncing back as undeliverable. Weve also left a voicemail with the phone number on file. We welcome the chance to review your account and timeline in detail. Please contact us at ************ or ********************************* MondayFriday, 8:30 AM6:00 PM ET. Thank you for the opportunity to clarify.