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          Find a Location

          New Balance Athletics, Inc. has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • New Balance Athletics, Inc.

              100 Guest St Ste 1000 Boston, MA 02135-2028

            • New Balance Athletics, Inc.

              100 Guest St Brighton, MA 02135

            • New Balance Athletics, Inc.

              10 International Way Lawrence, MA 01843

            • New Balance Athletics, Inc.

              #1 - 19950 Willowbrook Drive Langley, BC V2Y 1K9

            • New Balance Athletics, Inc.

              20 Guest St Boston, MA 02135

            Business ProfileNew Balance Athletics, Inc.

            Retail Shoes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            100 Guest St Ste 1000

            Boston, MA 02135-2028

            Get Directions
            Visit Website
            Email this Business
            (617) 783-4000

            Customer Reviews

            1.21/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            210 complaints closed in last 3 years

            96 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            New Balance Athletics, Inc specializes in athletic apparel. The business manufactures athletic shoes for men, women and children.

            Business Details

            This is a multi-location business.

            Find a Location

            New Balance Athletics, Inc. has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • New Balance Athletics, Inc.

                100 Guest St Ste 1000 Boston, MA 02135-2028

              • New Balance Athletics, Inc.

                100 Guest St Brighton, MA 02135

              • New Balance Athletics, Inc.

                10 International Way Lawrence, MA 01843

              • New Balance Athletics, Inc.

                #1 - 19950 Willowbrook Drive Langley, BC V2Y 1K9

              • New Balance Athletics, Inc.

                20 Guest St Boston, MA 02135

              Headquarters
              100 Guest St Ste 1000, Boston, MA 02135-2028
              Email this Business
              BBB File Opened:
              5/8/1985
              Years in Business:
              118
              Business Started:
              1/1/1906
              Business Incorporated:
              1/1/1970
              Type of Entity:
              Corporation
              Number of Employees:
              2500
              Alternate Business Name
              • New Balance Hq Store
              • New Balance Athletic Shoes
              • New Balance Factory Store, Corporate Hdq.
              • New Balance Athletic Shoe
              Business Management
              • Ms. Cindy Scheitlin, Customer Care Supervisor
              • John French, Manager of Quality Assurance
              Contact Information

              Customer Contact

              • Ms. Cindy Scheitlin, Customer Care Supervisor
              • John French, Manager of Quality Assurance
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              210 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/08/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I ordered an item from their website that I did not receive. Instead of issuing a refund I was given the runaround by multiple agents and told that New Balance would not be held responsible. Order number U02263963
              Read More
              Read 209 More Complaints

              Customer Reviews

              19 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kimberly N

              02/22/2024

              Bought some shoes in December, had to get a refund cause I was sent the wrong size. Placed the refund in January **** and got an email saying my refund had been processed on Jan 19 but didnt get my money. I sent emails and ofc got no response, I called to ask if it would be a problem since I changed my card but my acct number was the name so they said no that there shouldnt be a problem. No one told me you should have received the money by now but here I am Feb 22 spoke to 3 people including a supervisor and they are telling me I should have received it and thats it just deal with it. 0 stars you would think these big companies would better but I see they have 1 star anyway. In addition you can barely hear what they say and when I said I spent $100 with you guys and I cant receive my refund *************** says it was $97 like that makes it better ?
              Read 18 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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