Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/29/23 & 7/30/23, I placed 3 orders w/ TEMU. Their policyship w/in 3 days. Day 3 of 1st 2 orders (8/1/23) I called TEMUs CS #. On hold 1 1/2 hours. Hung up & tried CS via chat. Told a rush was sent to WH to ship all 3 orders. Nothing happened. Day 4-no shipment (8/2/23). Called TEMUs CS # & was on hold, 4 hours b4 system hung up. While on hold, I tried TEMU CS via chat. I spoke to ************************ stated: We apologize for the delay in shipping your order. Due to high demand, we are currently unable to provide an accurate shipping time.We understand that you have been waiting for a long time and to express our apologies, we have processed a refund for the undelivered package. Please rest assured that we will continue to work hard to ship your product as soon as possible, monitor its status, and keep you updated on its progress. When pressed to process refunds for all 3 unshipped orders, she said I was confused by the meaning of the message . I wasnt confused. The message clearly stated the refunds were being processed (I.e. NOW) & the orders shipped. When She refused, I asked for a supervisor. She said, none were available. Later I spoke w/ CSR, ****. He gave me a $2.34 credit the cost of 1 order; but refused to refund other 2 orders. Supervisor, ******************** up on ******** **** said I could get a refund if not delivered. He gave me a $5 credit for the order not being shipped. BUT ONLY 1 ORDER!! NOT ALL 3!! THATS NOT WHAT WAS PROMISED!! On hold for 5 1/2 hours, promised refundnot given, denied a *********************** team ticket, denied what was put in writing! **** set the precedent for the refunds by refunding 1 order. By doing that he admitted the message ******* sent was accurate. But refused to refund other orders!! Deceptive business practices & false statements!! Isnt that AGAINST THE ****** (I know it is!!) I want payment refunded-card, credits back in account, $15 coupon reissued ********* ******** shipped!!!

  Business Response

  Date: 08/11/2023

  Hello ******,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. Most packages arrive between **** business days. Please allow me to brief you of the current status of your order:
  
  PO-211-03474228081233338 & PO-211-***************** & PO-211-03474266199633338:
  LaserShip - 1LSCZM30029OWCX - In Transit Aug 5, 2023 7:15 pm EDT
  
  You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************). We have checked the order details you provided and can confirm that your order PO-211-***************** has been fully refunded to you.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  MY PACKAGE HAS STILL NOT BEEN DELIVERED!!! IT HAS THREE ORDERS IN IT!!

  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 08/22/2023

  Hello ******,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. Most packages arrive between **** business days. Please allow me to brief you of the current status of your order:
  
  PO-211-***************** & PO-211-***************** & PO-211-*****************
  LaserShip - 1LSCZM30029OWCX - Delivered Carrier has provided a confirmation of delivery photo on their website. Aug 16, 2023 12:55 pm EDT
  
  You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).
  
  We have checked the order details you provided and can confirm that your order PO-211-***************** has been fully refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Our customer service department has also emailed you and offered you an explanation. Please check your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  
  I am not satisfied with the outcome of this complaint, because the refund that was OFFERED by two separate TEMU customer service representatives, was not completed on two separate occasions it was not completed! The two orders that were refunded were paid for either by TEMU credit or was a free gift. The one order that has not been fully refunded is the order that was paid for, with TEMU, credit and cash! I Was promised on two separate occasions, a full refund of the purchase price of all three orders for that extremely delayed package. I would like to have the refund in total for all three packages not just the two that were paid for through TEMU credit or was a free gift! if youre gonna start the process and refund two of my orders, you cant then say oops sorry were not gonna refund the third order and it just happens to contain a cash payment! Full refund of all three Orders! That is what I was offered, That is what I agreed to, that is what I want! 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu has several games that you can play to win items and some money through PayPal...Well i was close to winning the $40 Paypal money and a $1000 in temu credit There's only $1, $2 $5 and $10 on the board... I needed $1 to win... I spined when and it landed on $5 instead of it giving me the $5 it gave me .50 cents. Thats cheating, lies and deception. I am enclosing pics for proof of everything. This is unfair... I want e my $40 in paypal money and the $100 credit that's promised with this game. This is unfair

  Business Response

  Date: 08/10/2023

  Hello ******,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. The rules of our activities are stated on the upper right corner of the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 08/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   The user was a new user. There's no .************* on that when when spinner and as u see that's what was given to me. I should have won that PayPal money and the credit/coupon ever what the other was but no I was cheated out if it. Which isn't fair all. 

  Business Response

  Date: 08/22/2023

  Hello ******,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. The rules of our activities are stated on the upper right corner of the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist.
  
  Best wishes,
  Candy

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu dispite my contacting them and ****** to stop sending their ads to my gmail are still filling up my inbox with ads. This is harassment. I never even looked at their site but am inundated with emails from them.

  Business Response

  Date: 08/09/2023

  Hello *****,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. To manage your notification settings, please go to Settings in your Temu app or on Temu.com, select Notifications and then Edit to adjust preferences for alerts. If you are using Gmail, you may also click on the More button in the upper right corner of the email and choose Stop seeing this Ad. If you see ads on other platforms including you browsers, please click the close icon on the upper right corner of the ads to decrease the possibility of the appearance of these ads in the future. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 20404716. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Temu continues to send numerous emails to both my email accounts;********************** and ********************* despite my blocking ads as they show up on my account and phone calls made directly to the business Temu.  I was told by the person who accepted the call my emails would be removed but I am still receiving them.
  
  I have a new phone number if you need to contact me.  It is ************.
  
  *********************
  -- 

  Business Response

  Date: 08/22/2023

  Hello *****,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We have checked the details you provided and can confirm that your contact information has been removed from our advertising list. Sorry again for any inconvenience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. To manage your notification settings, please go to 'Settings' in your Temu app or on Temu.com, select 'Notifications' and then 'Edit' to adjust preferences for alerts. If you are using Gmail, you may also click on the 'More' button in the upper right corner of the email and choose 'Stop seeing this Ad'. If you see ads on other platforms including you browsers, please click the close icon on the upper right corner of the ads to decrease the possibility of the appearance of these ads in the future. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As I stated in my complaint, I have called Temu to be removed from the email list and blocked the emails which occur multiple times daily.  I never did business with Temu nor downloaded their ap. 
  
  I want Temu to stop harassing me and filling my mailbox full of ads.  They need to take the iniative to correct the problem including lying my email was taken off the list.
  
  ********************* 

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was charged for 3 items that were returned to Temu. PO-211-*****************

  Business Response

  Date: 08/08/2023

  Hello *******,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the details you provided and can confirm that our customer service department has emailed you and offered you an explanation and a compensation plan. Please check your inbox. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 08/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order #PO-211-18564500972111491 on July 12 with a guaranteed delivery between 18 &23rd July. The package has not yet arrived and they provided me $5 credit per their policy. When I texted with customer service on 24th and they could process the refund if I want, I quote "Thank you so much for waiting, I managed to check this for you and we don't have the option to try to shipped the items we can only process a refund here in our end." I decided to wait and followed up with their carrier, Leadership, about the package, but they are equally bad at responding accurately. None of these two companies can be tracked by phone. Today when I was texting e with Remy costumer service, they said I have to follow up with their carrier and they won't cancel or issue a refund. See screenshot of text exchange. They should either refund the cost of other or resend the order.

  Business Response

  Date: 08/08/2023

  Hello Bharat,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. Most packages arrive between **** business days. Please allow me to brief you of the current status of your order:
  
  PO-211-18564500972111491 - LaserShip - D10014015600906 - Delivered
  Your package has been delivered,Front Door Aug 4, 2023 4:33 pm EDT
  
  You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 08/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two packages that said they were delivered to my mailbox BUT they were delivered to my front porch and they got stolen, I contacted the post office and my neighbors,the post carrier informed me that she put the packages on my porch, I contacted Temu,they PROMISED me a refund to my Temu credit they they have yet failed to do, I've SPOKEN to several supervisors that are VERY UNPROFESSIONAL???? They asked for proof from the post office that it was delivered on my porch and they got that,NOW all I get is email's asking for proof that they already have then when I call they just say there's a ticket created the again the emails,they seem to be a scam, I'm just asking for my money for my item's since they couldn't reship them. This have been going on for two weeks now it's getting frustrating and tiring

  Business Response

  Date: 08/08/2023

  Hello Nekedria,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concern and apologize for any inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your orders PO-211-***************** and PO-211-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. Please check your mailbox, around your house, and other possible locations. If you are still unable to locate the package, please contact the carrier for further assistance. Thank you for your understanding.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 08/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Nekedria

   

   

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a fraudulent charge to my credit card and TEMU refuses to refund the money. They claim it is not fraudulent but refuse to give me a copy of the order or cancel the order. When I search for the order by me credit card number it says there is no record. I managed to get an address for the order from them, it's. ************* address and I live in *********. They still claim I made the order. I want my money back a d they refuse to refund it claiming me or a friend or family member made the order, which is false. The card number used was a prepaid card I had just bought and only used once on walmart.com. there was no way anyone in my family or friends (non of which live in *************) could've gotten the number much less aced the order. They refuse to refund saying it is not a fraudulent charge and to co tact my bank (which I have but it's a prepaid card, they aren't helping either).

  Business Response

  Date: 08/07/2023

  Hello *******,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that $98.98 has been fully refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Our customer service department has emailed you and offered you an explanation. Please check your inbox. We apologize again for any inconvenience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on July 23rd did not receive package although it said delivered. I contacted them and after 24hours they said it was indeed delivered and will not offer a refund or reshipment! Order #PO-211-15314880533072429 I paid ******. It is not fair in these times where there is inflation! I just want my money back... be wary of this company and how much you spend because you may lose money sadly...

  Business Response

  Date: 08/07/2023

  Hello *******,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concern and apologize for any inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order PO-211-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on Jul 28, 2023 6:30 pm EDT. Please check your mailbox, around your house, and other possible locations. If you are still unable to locate the package, please contact the carrier for further assistance. Thank you for your understanding.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

• Initial Complaint

  Date:07/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-***************** this order says delivered but never received it. I talked to multiple representatives and they refused to refund and then one of them said the would refund me! and they didnt! order was ****** and nothing was recieved..

  Business Response

  Date: 08/05/2023

  Hello *******,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concern and apologize for any inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order PO-211-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on Jul 28, 2023 6:30 pm EDT. Please check your mailbox, around your house, and other possible locations. If you are still unable to locate the package, please contact the carrier for further assistance. Thank you for your understanding.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

• Initial Complaint

  Date:07/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a complaint to Temu and it was about a console I got that wasnt working right but I managed to fix it. Then I started to play on it and its all in Chinese. And I put another complaint in and they said the refund me. Then they didnt they asked what I was looking for I said even half of my money back would be good enough because I am able to play 3 games because of them being straight forward no need for me to read it. Then they passed me on to there supervisor who is pretty much saying we dont care and I have screen shots of the first conversation I have about my refund they was going to do at first then the story changed. I been fighting this for days now. And you will see one one of the screen shots how willing they where about giving me my refund.

  Business Response

  Date: 08/05/2023

  Hello *****,
  
  I am Candy **** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-037-***************** has been fully refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Our customer service department has also emailed you and offered you an explanation. Please check your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 08/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************