Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this order in Oct 1. They claim it was delivered on Oct 20 but refuse to provide SIGNED and dated delivery receipt. I was called out of town unexpectedly. I left definite and clear instructions taped to my front door right next to the doorbell asking for my deliveries to be dropped in my backyard behind a locked gate. We live across from a high school and our cul de sac is a big hang out. If deliveries are not fragile or breakable this works out well. Otherwise I check with my neighbors if expecting something that could break. Other vendors had no problem following these instructions. When I returned home late Oct 14, the order from Temu was not among my deliveries. Apparently my package was just dumped. I even doubt if the driver made it to the front door to ring the bell. If he had theres no way he would have missed my note. I have been trying to pursue a refund thru them. They refuse to provide a signed delivery receipt or to investigate why my instructions were not followed. They did provide a grainy picture of a package laying out somewhere. I was told there would be an investigation and I would be contacted by their escalation team. That hasnt happened. How can they make a decision without having all the necesssry information. I dont feel that this company is doing anything to provide customer service or even acknowledge mistakes were made on their end. I no longer feel like a customer c they have turned me into a victim who has had their hard earned money stolen. The replies in their chat have a very definite undertone that they feel I am a liar and a thief. And there is no way to even speak with a supervisor. They will do a ticket and urge the ticket but deny a customer the right to speak with a supervisor. I will continue to pursue any and all avenues available to me until I get my money bsck

  Business Response

  Date: 11/08/2024

  Hello ***,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $29.48 has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 2. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:10/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an outdoor rug from Temu, but after several weeks with no updates, I checked my account on **********************. It stated the item was delivered on October 3rd and provided a link to ****** site. There, I found a delivery photobut it showed the rug at a different house. ****** site noted that only the seller could authorize a claim, so I returned to Temu for assistance. Temu directed me back to the shipper, who never responded. Temu then reached out to me to see if I needed help, because the shipper Efeier didn't respond. I explained that my package was sent to the wrong address. They requested a photo of my front door, which I provided. They replied, citing a ***** letter confirming delivery, and once again requested photos of the delivery proof and proof of my front door. I reiterated that I had the same delivery photo from ****** but it was clearly not my home. Despite the evidence, Temu denied my refund and refused to grant the written permission required to file a ***** claim. Instead, they offered a $10 credit. While $40.52 may not be a substantial amount, this experience leaves me questioning Temu's reliability in ensuring product delivery or issuing refunds. How can customers trust that ********************** will resolve such issues fairly, especially with loyal customers like myself?

  Business Response

  Date: 11/07/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and and double-checked the details with our colleagues in the relevant department. We can confirm that your order has been refunded to your original payment channel on Oct 31. And our customer service team has also offered you a coupon as a gesture of goodwill.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wig a few days ago and all of a sudden temu cancel my order claiming that its suspicious payment activity when clearly they are lying or false advertising wigs I truly believe that they cancelled my order because they are lying I have ordered from them before using this same address only thing different was I ordered from my iCloud email but nothing was suspicious at all and now my items never arrived and I need it for an occasion!!

  Business Response

  Date: 11/06/2024

  Hello ********,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. After reviewing the order details, we can confirm that your payment has been refunded to your original payment method due to unusual payment activity. Please note that it may take 5-14 business days for the refund to appear in your account. If you still wish to purchase the item, we encourage you to place a new order. We hope you will give us another opportunity to serve you. Our customer service department has also offered you an explanation through an app message on Nov 2. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:10/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu's app offered me a promotion of 8 "Free Gifts", if I referred someone to download & install their app. PRIOR to my referral, the Temu app. indicated that I was at 99.9% "Energy Points" & that all that was left to do was for me to refer someone to download & install their app. AFTER my referral, the Temu app. indicated that my points dropped to 99.5%! That's right, I was penalized for referring someone to download & install their app.That's when I realized what's going on. Temu is actively engaging in a subtle phishing scam. They offer promises of "Free Gifts", in exchange for potential new customers. In the end, ********************** is capturing new customer data, but won't honor their end of the agreement. Their app. is designed to constantly offer false promises of "Free Gifts", in exchange for new customer information/data. This is a form of *********** is outright fraud. And the email exchange between their ********************* will clearly show you they did not offer a resolution in this matter. Instead, they encouraged me to refer more people. I'm 100% confident that I'm not the only one they're pulling this scam on. Instead, it is a pattern of behaviour.

  Business Response

  Date: 11/07/2024

  Hello Yousaf,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We have looked through the information that you provided and double-checked the details with our colleagues in the relevant department, and we can now confirm that our customer service department has offered you a special compensation of Temu credits as a gesture of goodwill on Nov 1.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 1. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  We understand the frustration that you may have been through during this time. Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. We will constantly review the customer satisfaction and optimize the quality of customer service. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 11/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-***************** After dealing with multiple customer service representatives, my refund was denied despite my package missing SIX (6) items. 6 whole items were missing. totaling to about $40. They say theres nothing they can do cause the warehouse verified it was shipped and packaged. Since I didnt film myself opening the package, i basically have no proof when its not fair the slightest! And I love Temu but this is so disappointing and some of the worst customer service workers.

  Business Response

  Date: 11/06/2024

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that all the correct items in your order were shipped and packaged according to the order requirements and delivered on Oct 29. Our warehouse team has also conducted a thorough review of the shipping process, including reviewing the shipping video, to ensure that the items were shipped in full accordance with the order. Unfortunately, we cannot fulfill your request for a replacement or refund, as the items were shipped according to the order. We apologize for any disappointment this may cause, and we hope that you will consider shopping with us again in the future.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: October 25, 2024 (approximate)Amount Paid: Approximately $26$32 Item: Blow Dryer Description of the Problem:Transaction Date: October 25, 2024 (approximate)Amount Paid: Approximately $26$32 Item: Blow Dryer Description of the Problem:I ordered a blow dryer from Temu, which was marked as delivered by ****, but I never received it. I filed a missing mail complaint with **** to investigate, and initially, the company informed me that I would receive a refund for the missing item. However, they later rejected the refund and stated they would conduct a further investigation, leaving me without the product or the reimbursement.After being told I would receive a refund, I purchased another blow dryer but had it sent to a different address to ensure its safe delivery. I believe this situation is unfair, as I have taken all necessary steps on my end to report the missing item, and I am still without resolution.

  Business Response

  Date: 11/06/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the hair dryer has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has also offered you an explanation through an app message on Oct 31. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 11/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged TWICE for an item from 2 different accounts- my ****** And Checking Account

  Business Response

  Date: 11/05/2024

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We want to assure you that we will not charge you twice. If you see pending charges on your statement after a payment failure or order cancellation, it's because there's an authorized hold on your account that is being reversed. You will not be charged for payments that have failed or orders that have been canceled. When a payment fails or an order is canceled, the authorized hold will be automatically removed. However, this process can take time, typically between 3 to 6 business days. If you need it removed immediately, please get in touch with your bank or financial institution, as we are unable to do it for you. Our customer service department has also offered you an explanation through an app message on Oct 23. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
  
  Best wishes,
  ******

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I ordered a Cross Body bag that holds a Cellphone for $11.51. I was charged on my credit card AND my Checking Acct. The same amount $11.51. I asked for a refund & was told that one of the charges would be refunded after I received my order. That did NOT happen.  The order number was PO-211-*****************. I want a Refund of the 2nd Charge.
  **** ********
  *******************************************************************
  Thank you. 

  Business Response

  Date: 11/12/2024

  Hello ****,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on ****** or your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company. Our customer service department has also offered you an explanation through online chat on Nov 6. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:10/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on Temu, item was shipped by ****** they sent a photo of someone elses door not mine and the item I ordered is now sold out and cant be purchased or reshipped it was a gift! Very upset the photo is NOT my door I dont have my order UniUni is a scam. I want FULL refund.

  Business Response

  Date: 11/13/2024

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the reshipment of your package was delivered to the correct address on Nov 5.

  You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:10/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed online order Sept 24,2024.Order arrived October 1, 2024 with missing items. Refund denied due to not having picture of package shipped in. The package had been Repackaged and taped in duck tape. All items in package were not as advertised on website. Large litter mats and cat condo had been folded into very small sizes to fit in thin plastic shipping bag to the point of distorting the shape and inability to use products. There were 3 frame less pictures size 15 by 23 that were not in the thin shipping bag and would be too large to go in same package. I did not receive these items and were told by temu refund denied due to warehouse claim all items shipped in good condition. This is a lie and there are numerous online complaints of customers with similar experiences

  Business Response

  Date: 11/05/2024

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that all items in your order were shipped and packaged according to the order requirements. Our warehouse team has also conducted a thorough review of the shipping process, including reviewing the shipping video, to ensure that the items were shipped in full accordance with the order. Unfortunately, we are unable to fulfill your request for a replacement or refund, as the items were shipped according to the order. We apologize for any disappointment this may cause, and we hope that you will consider shopping with us again in the future.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of order : 20th oct 2024 and in *** website its showing deliverd but i never recvied the parcel so im been trying to get a refund from customer servies they not doing that and they not sending a proof of delivery also

  Business Response

  Date: 11/04/2024

  Hello ******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on Oct 23. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Oct 31. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hi i was requesting temu for delivery proof they refused to give me and i have order one more item its has been delivery on my address and i have proof of delivery for that . and this item has not been deliveried and no pictures proof of delivery. its just and a PDF that saying its has been deliveried . as a customer i have contact ******************** and DHL but DHL ask me to contact temu temu not responsing to my messages they just created a ticket and then im getting a same answer . so im thinking temu is part of this scam or what ever . i needed a propoer answer whos responsible for my everyone working hard to earn the money
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 11/16/2024

  Hello ******,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  We fully recognize that the outcome may not align with your expectations, and we extend our heartfelt apologies for any disappointment this may have caused you. However, we confirm that the items were delivered to the correct address on October 23, and the decision that follows is grounded in the principles of fairness and justice. Regarding the proof of delivery, we recommend you check it on the *** website or contact our customer service department to request additional information.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,
  *****