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Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 5,233 total complaints in the last 3 years.
    • 2,173 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on 9-19-25 and i received order on 10-3-25 wrong item was sent temu was contacted the same day+ sent pictures of packaging and what i received in the package a return label was sent when item was returned refund was denied

    • Initial Complaint

      Date:10/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My package was delivered to the correct address at my apartment complex. However, the delivery driver did not complete all the delivery steps. Per my apartment manager the driver did not assign my package to a locker which meant I did not receive a QR code to open the locker. The next day another package from another company was placed in that locker WITH A QR CODE. The customer opened that locker and took their package plus apparently mine as well because the apartment manager went to the locker and opened it and found nothing in the locker. I DID NOT RECEIVE MY PACKAGE BECAUSE OF THE DELIVERY COMPANY GOFO NOT DOING THEIR JOB! I only want what I paid for or a refund! Thank you.

    • Initial Complaint

      Date:10/13/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered this Halloween decoration and it was supposed to be here by Oct 9th. It is now Oct 13th. I ordered this product on September 20th. I looked up the tracking number and it hasnt moved since it shipped on October 8th. Long story short the package is lost. I called Temu and they said our system say it is on track. ILast scan is from ********** and that is as on the 8th! They have a delivery guarantee of Oct 6-9. Still dont have it. Order ID:??-*********************

    • Initial Complaint

      Date:10/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a item but did not get credit for it they are still charging me

      Business Response

      Date: 10/17/2025

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 10/17/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ********

      what is the response from temu I dont see it

    • Initial Complaint

      Date:10/06/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i placed an order through the temu app on sept 26 and was charged $115.20. see pic 1.according to temu a ***** label was printed sept 28. temu considered my order entered "shipped" status on sept 30. see pic 2.however ***** reports that the package for this order has never been given to them. see pic 3.

      Business Response

      Date: 10/14/2025

      Hello *******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. Our customer service department will offer you a detailed explanation as well as a compensation plan through an email ticket on October 14. Please keep an eye on your inbox.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 10/14/2025



      Better Business Bureau:

      the business issued a refund and that  response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:10/06/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shade/privacy canvas ***** ****** inch. They sent me a ***** x ***** inch instead. I emailed and ask for correct size be sent to me. Temu ask me to send them video of measuring the canvas and I did so. Temu responded that I must return wrong canvas with no reimbursement for purchase of package for return or for returning to shipping company. I refused to return because I don't want a refund. I simply want what I ordered. Was told reshipping wasn't available at this time and I ask for explanation as to why I was told so item could be inspected and investigated so it would help in the future. There is no way an inspection of canvas will explain why they sent me wrong item and I asked again with no response. I have sent multiple emails asking for my item shipped to me and send new packing and label for return wrong one but refused every time stating must return for refund and I refuse a refund. I only want temu to send me the item I ordered.

      Business Response

      Date: 10/13/2025

      Hello *****,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the details you provided and offered you a refund for your item to your credit balance. Our customer service department provided you with a detailed explanation as well as a compensation plan on October 10 and October 12. Please check your inbox for more details.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

      Customer Answer

      Date: 10/16/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ****

    • Initial Complaint

      Date:10/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two wigs on September 22 from Temu with highlights they were short wigs 10 inches. When I received one of the wigs I requested a refund right away and sent it back the next day. I explained to Temu this is not what I ordered the color and length was wrong. Temu gets the return back and I checked the website and they denied my refund and stated that I sent the wrong wigs back. So they are not going to refund me my money back. I will put my hand on a bible I will never do anything like that. They are lying and trying to keep my money. I am 59 years old and I dont have time to lie about some cheap wigs. They sent me the wrong wigs That is why I sent it back immediately. Please look into this matter. It would be greatly appreciated.. Thank you

      Business Response

      Date: 10/13/2025

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded. $29.59 and $39.41 have been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 3-5 business days for the refund to appear in your original payment method.

      Our customer service department has provided the refund details regarding this case via an email ticket sent on October 7. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

      Best wishes,
      *******

      Customer Answer

      Date: 10/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ******

    • Initial Complaint

      Date:10/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a large, damaged trash can to Temu for a refund. Temu provided the *** label.The 3rd party that the trash can was sent to claims they did not receive it. I have lost the *** receipt. I spoke to *** seeking assistance. They said they can use the tracking number on the prepaid return label to see where the can is. I cannot get a live person to discuss this with at Temu. The prepaid return label has disappeared from my Temu account.Furthermore the trash can had arrived badly damaged and that is why I have returned it. I am attaching a picture. I just want the refund due to me.

      Business Response

      Date: 10/13/2025

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and are pleased to offer you a refund for your order. Our customer service department will offer you an explanation through an email ticket on October 13. Please keep an eye on your inbox.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 10/13/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ****

    • Initial Complaint

      Date:10/02/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a butane torch (for cooking) from Temu.com with an expected delivery date of September 30th. However, the package did not arrive on time. On October 2nd, I received a notification from the ***************** stating that I needed to pick up the package at the post office, rather than having it delivered to my home. This was very unsatisfactory, as I had expected home delivery.I contacted Temu customer service, but they offered no solution. Since I cannot easily go to the post office to pick it up, and Temu hasn't resolved the issue, I am requesting either a redelivery to my address or a full refund.If Temu does not resolve this issue promptly, I will have to file a dispute through my payment provider and file a formal complaint with the consumer protection agency.

      Business Response

      Date: 10/05/2025

      Hello,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded. $6.84 has been refunded to Temu Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 10/05/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** **** ***

    • Initial Complaint

      Date:10/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Temu is a rip off and they owe me hella money and a scooter

      Business Response

      Date: 10/10/2025

      Hello *******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback. We apologize for any inconvenience this may have caused.

      Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 10/20/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* *******

    Temu.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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