Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DraftKings, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,200 total complaints in the last 3 years.
    • 686 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKings took my money from my bank account and restricted my account .Customer support is useless and uses generic templates to respond to your problem and thats even after offering to give them proof and what ever they needed. Dont do business with these thieves I use fan duel and by far they are better in terms of customer support .

      Business Response

      Date: 05/26/2023

      This matter has been resolved via our customer service team at this time. If anything else is needed we will be happy to help.

    • Initial Complaint

      Date:05/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I added money to draft kings account i made a bet I lost so I had only $90 left in my account I decided that I wanted to withdraw my money so I initiated a $90 transfer to my bank account ending in ****. Within 30 min draft kings restricted my account its been 11 months and I still havent been able to get my money back Gave them everything I can to get my money back but some things I cant because I cant

      Business Response

      Date: 08/25/2023

      At this time we have contacted the player directly. If anything further is needed we request the player reach out via their support ticket.

    • Initial Complaint

      Date:05/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I currently have over $1800 on my draftkings casino app. Then out of nowhere my account was locked and I was accused of having multiple accounts. I only have one account. For certain. So I wanted to be sure nobody was using my information on another account. we emailed back and forth a few times although they never even acknowledged the fact that I have that amount of money on my account with no access to it. Then, they just stopped responding at all. I told them I simply want the money on my account sent to the same bank account I had used for all other withdrawals. I even told them they could close my account afterwards. But no response. I am so disappointed in the customer support and even more disappointed with the way this all went down. Draftkings should be ashamed.

      Business Response

      Date: 05/26/2023

      This matter has been resolved via our customer service team at this time. If anything else is needed we will be happy to help.

    • Initial Complaint

      Date:05/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Draft Kings offered a deposit bonus of 100% with a 17* play through. After playing through several times and winning $137 my play through total was still showing only 1%. At that time I decided to forfeit my deposit bonus and cash out. It turns out what I was doing was forfeiting the whole amount. All $1137, $500 deposit, $137 in winnings and $500 deposit bonus were all taken. Obviously no one would do this on purpose. I asked them to put the $1137 back in my account and let me play it through or to refund me either winnings plus deposit or just my deposit and was told I was out of luck. This seems really dishonest and the fine print was really hard to understand.

      Business Response

      Date: 05/26/2023

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help.

    • Initial Complaint

      Date:05/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/05/23 Email: ************************** Draftkings Username: mbeckett1070 My account has been locked and had restrictions placed on it since 02/20/23 It was not my fault and I've talked to numerous customer service agents and been told it's being reviewed. I've uploaded all correct documents to my account. I've had over 400$ in my account that I haven't been able to withdraw for 2 months. I would like Draftkings to unlock my account and disable restrictions so I have full access to my account immediately. Thanks,***********************

    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mistakenly deposited ****** on Draft kings rather than ***** on May 1st, I immeaditely tried to withrawl the $2***** funds and it was declined. I used my ***** that I intended to deposit. The next day I tried to withdrawl the $225.27 again and it was declined again. I was told I needed to wait 24 hours for the money to reach their registry. I emailed support and expressed my frustation that I rarely go on the site and that I had bills to pay and then I get an email back that my account was now resctricted and flagged for comments on my ticket by responsible gaming. I have emailed several times since, even creating a new ticket today. It is now 4 business days later and they have not even contacted me. I need my money. This is ridiculous, they were quick to take my money. They can keep my account locked I just want my money.

      Business Response

      Date: 05/26/2023

      This matter has been resolved via our customer service team at this time. If anything else is needed we will be happy to help.

    • Initial Complaint

      Date:05/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apri 12, 2023 I noticed my Draft Kings Account had been hacked. I contacted my bank and they froze my checking account. I supspended my Pay Pal Account as well. At this time I couldnt use Draft Kings, bank account or Pay Pal. The hacker was able to complete transactions. I have no idea who did this but they took all my money from all my accounts. As of April 24 my bank says it was 23 transactions totaling $850. PayPal says I owe $ 1174.I cant talk to a live person at Draft Kings only bots. I left a voicemail but no response. Any help would be appreciated. I had nothing to do with these transactions and I didnot have the money in any of these accounts to do transactions.

      Customer Answer

      Date: 05/16/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 05/19/2023

      This matter has been previously resolved at this time. If anything else is needed we will be happy to help.

    • Initial Complaint

      Date:05/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can't sign in to deposit, withdrawal or make a wager so I just want someone to return my call so I can get my money and close out the account nobody has picked up the phone for three full days on the supposed help line

      Business Response

      Date: 05/19/2023

      This matter has been previously resolved at this time. If anything else is needed we will be happy to help.

    • Initial Complaint

      Date:05/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/30/2023 I placed a bet on the game gonzos quest 3 gold coins came down in the first 3 reels which should have triggered a bonus but no bonus was awarded I took a screen shot of the game and sent it to the customer support along with the transaction Id they responded saying that they cannot find the transaction Id its like the transaction has been deleted on their end I dont understand how this is possible because the screen shot I took was from the financial center on my account under the statements and transactions potion of my account and now they are not replying to me at all

      Business Response

      Date: 05/04/2023

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to investigate. 

      Customer Answer

      Date: 05/05/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:04/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested access to my Draft Kings account to withdraw MY MONEY ($1,651) after submitting all of the required documentation (******* Drivers License) and because of that request ********************** has decided to prevent me any access of any kind to my Draft Kings account. No one from ********************** Player Protection Team has reached out to me after dozens of emails when Draft Kings locked me out of my account by placing restrictions. I don't need nor did I request Player Protection and am appalled at the suggestion -- especially since I have never made any large ****** of any kind in DraftKings ever. All of my bets are $1 and $2 parlays. Draft Kings has no legal right to deny me access to my account and to withdraw my winnings not to mention to prevent me from submitting Draft Kings Fantasy lineups or making ****** of my choosing on the Draft Kings Sportsbook. I am appalled that DraftKings has put restrictions on my account and locked it until further notice and in doing so has not permitted me back in the game over their misguided perception of my Responsible Gaming. All I ever play are minimal $1 and $2 ******. I have sent countless emails to the Draft Kings customer service advocates to lift all of these ******** Restrictions on my account immediately and repeatedly. No one at Draft Kings offers any help of any kind. It has been over 48 hours since I won big on my 6 $1 parlay bets totaling $1,651. This whole experience has been beyond ridiculous and I will be reporting all of this unfair treatment towards me to the ******* ***************** as well as the Better Business Bureau in ******* and ************* This is no way to treat your loyal customers ***************************

      Business Response

      Date: 05/08/2023

      This matter has been resolved at this time. If anything else is needed we will be happy to help. 

    DraftKings, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.