Complaints

This profile includes complaints for Iron Mountain's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Iron Mountain

  1 Federal St Boston, MA 02110-2012

• 

  Iron Mountain

  8825 Northbrook Crt Burnaby, BC V5J 5J1

• 

  Iron Mountain

  6085 Marshalee Dr STE 130 Elkridge, MD 21075-6023

• 

  Iron Mountain

  672 101 1865 Dilworth Dr Kelowna, BC V1Y 9T1

• 

  Iron Mountain (NL)

  45 Sagona Avenue Mount Pearl, NL A1N 4P9

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2022 I signed a "secure shredding services agreement" with Iron Mountain.The agreement is "estimated total per service visit" $50. There are 2 secure consoles at $21.75 each and in the service notes it states "please reduce admin fee bill codes to $8." This would approximately total the $50 per visit minimum.I also understand the fuel surcharge is in addition to the minimum fee.Now Iron Mountain is adding on "shred administration fee" of $11.95 plus tax per month. I called my "representative" ******** and said that these fees are not in the agreement. She said that they can add fees on as needed because my minimum is so low. There is no place in the agreement that has administration fees stated.This is deceptive and poor business practice.I want the invoicing to agree to the signed agreement for the agreed term.

  Business Response

  Date: 11/07/2022

  Hi ********, 

  
  Thank you for bringing this matter to our attention.  We apologize for the poor experience youve had, as it does not encompass what we intend for all of our customers.  We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint. 
  
  

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to close my account with Iron Mountain. After submitting 2 cases, case #******** was submitted. I was told that someone would be reaching out immediately. When no one reached out I call this morning and the first person I spoke to hung up on me. I call back and was finally told it would take 5-7 business days to get a response. I just want to close my account effective with my 11/24/22 pickup and pay my final bill and I do not want any more containers. I have had a horrible time getting anything done with them in the past and I just want an email from Iron Mountain stating my account will be closed and I will only be billed for 2 containers for the month of November.

  Business Response

  Date: 11/04/2022

  Good Afternoon ********,

  
  Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.

  
  Sincerely,

  Iron Mountain

  
  

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

   

  I received an email on Saturday regarding closing my account. I responded at 9:21 am this morning with the answers they requested,but I have not hear anything back yet. TO my knowledge I have no concrete proof that my account will be closed on 11/23/22 as I stated in my email this morning.

   

  I will gladly close the case if I get proof that my account will be closed.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 11/08/2022

  Hello ********, 

   

  We will be reviewing the correspondence mentioned in your rejection and contact you with the next steps in your closure as soon as possible.

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am one of the many many astonished and frustrated clients of Iron Mountain storage. My storage ended up there when the original company I used was bought by Iron Mountain. I have never received a contract from Iron Mountain yet they have increased their monthly fees every year and sometimes every six months from $150 to $200 to $280 to my most recent bill for $381.00. I have been given the runaround for close to year trying to retrieve my boxes and close my account. I was quoted a fee of over $2,200 to close my account. I was appalled -- since when do I pay a storage company to close my account? I offered to pick up all the boxes myself in a u-haul. That made no difference. I put up such a stink that four months later -- four months that included a fee increase -- I was given an estimate of $1,400 dollars. I asked for an itemization of the fees and was sent an incredible list of basic tasks that it seems to me would have been covered by the thousands of dollars I have paid them over the years. This list included making sure the boxes were on the shelves, putting the boxes on a conveyer belts, making sure boxes were properly closed. There were "administrative costs" that, again, seem as though they should be built into the "cost of doing business." I have emails from different individuals all saying, "Someone will be in touch within 7 business days" and "Someone will call you to discuss." Neither has happened. I have filed a complaint with both the ********** and ************************* bureau because Iron Mountain is basically holding my storage hostage. I want to get my boxes out -- I will do it myself! Just explain why I have to pay YOU to do what should be included in the thousands of dollars I have already paid. I agree with every other single person on this site - Iron Mountain is an evil, mismanaged and greedy company with no regard for their consumers.

  Business Response

  Date: 11/03/2022

  Good Morning *****,

  
  Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.

   

  Sincerely,

  Iron Mountain

  
  

  Customer Answer

  Date: 11/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response MAY satisfy my issues and/or concerns in reference to complaint #********. However past actions by this company do not guarantee a real response or a resolution to my issue but I will give them a bit of time to "reach out" to me personally. 
  Regards,

  ************** 

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Iron Mountain back in February of 2020 for both record storage and pathology storage which came with free shredding services. From the very beginning my account was not set up as promised. I was told I would be able to see the labels of all my boxes on our portal but was only able to see a tracking ID. After about 2 years we requested a pathology box that was labeled with a specific date. Iron Mountain was never able to find that box and they started sending me all our paper files without authorization. When they arrived with a huge amount of paper files, I sent them away as it was never requested. They then turned around and charged me for every file they sent regardless of what was requested. Once this happened, I decided I no longer wanted to remain with their company. I started begging to buy out of my contract so I could move to a more reputable company. This took over 6 months! I kept being promised that my cancelation request was getting processed but a month or two would go by in between the communication with my specialist. After almost 8 months, I finally got out of my storage contract but of course they refused to even drop our boxes back off to us after charging an incredibly high retrieval price. I was so relieved to finally be out of our storage contract to find that they never started the cancelation process for our shred services. It has now been over 2 months and still no progress made. However, I am still receiving bills from their storage side along with the shred side. This company has no communication, no follow through and continues to drop the ball every chance they get. I also have failed to mention all the times the shred team had "no showed" my shred appointments and stated on their records that we were closed and no one was present to let them in. Each time that was documented, we were open and staff here present on site. Too many lies to keep up with. Overall horrible experience with a horrible company. Account # *****

  Business Response

  Date: 11/02/2022

  Good Afternoon ****,

  
  Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint. 

   

  Sincerely,

  Iron Mountain

  
  

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   I still do not have my belongings from Iron Mountain nor a release date from them. In fact, they have "found" the pathology slides they swore they didn't have when my doctor needed them to diagnose a rare cancer. This problem affected a patients medical treatment and them "loosing" our belongings is still a very big deal.  

  Business Response

  Date: 11/17/2022

  Hi ****,
  
  We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.

   

  Sincerely,

  Iron Mountain

  
  

  Customer Answer

  Date: 11/18/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My issue is not resolved. I have not received my pathology boxes nor has a release date been set. I have not received any further communication from Iron Mountain even after signing the agreement to pay even more money just to get our belonging back.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  
  
  Businesses and Customers sh
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally filed a complaint @2 weeks ago and thought that Iron Mountain was going to act in good faith to close my account and provide access to my records. I agreed to the Cost Summary they sent even though I did sign in protest regarding the charges for transportation and handling of my records as Iron Mountain will not be delivering the records to me. Nevertheless, I signed the cost summary and sent it to them as quickly as I could ( I am a health care provider in solo practice who does all administrative tasks such as this without benefit of a receptionist). On Monday, October 24th I spoke with ******************** of Iron Mountain who was put in charge of my complaint and request and I was told that a rush response on was placed on my request to close my account and allow me access to pick up my records on October 31, 2022 at 10:30AM MDT. I told them I would pay the cost summary by credit card. She said she would be in touch later that day with an update. So far, she has not contacted me. I called her today and left a voice mail asking her to respond by the end of the day. She has not. I am, therefore, reinstating my complaint. Iron Mountain is not acting in good faith and is holding my records hostage. They are my records and my property and not the property of Iron Mountain. I want to close my account and retrieve my property. Thank you. Sincerely, ***********************

  Business Response

  Date: 10/26/2022

  Hi ***********************,
  
  We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.
  
  

  Customer Answer

  Date: 10/26/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered

  To successfully address my complaint, Iron Mountain, needs to act in good faith, stop stalling on closing my account and confirm in writing that I will be picking up the records on October 31, 2022 at 10:30AM MDT at *************************************************.  Iron Mountain needs to cease sending emails about having to arrange transportation and handling of the records.  I will not accept any response other than what I have asked for and this complaint will not be resolved until I have picked up my records on October 31st at 10:30AM.  Sincerely, ***********************

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 10/27/2022

  Hi ****,
  
  We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.

   

  Sincerely,

  Iron Mountain

  Customer Answer

  Date: 11/03/2022

  I had hoped I could close this complaint on Monday October 31, 2022.  I did indeed receive my 44 boxes.  I am grateful for that.  However, the very next day, I received an invoice for storage for the month of November.  I reached out to the Customer Representative with whom I had been working.  While she responded this was in error and I would receive an amended invoice indicating that I owed nothing more to Iron Mountain, I, of course, have heard nothing more from her or from Iron Mountain.  Again, Iron Mountain does not act in good faith.  I will close this complaint when I have an amended invoice indicating that the account is closed and I owe nothing more to them.  Thank you.  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 11/04/2022

  Good Morning ****,
  
  We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.

  Sincerely,

  Iron Mountain

  
  

• Initial Complaint

  Date:10/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Read the long list of complaints below regarding Iron Mountain's business practices and you will know exactly what I am going through with this company. I have been requesting to speak directly with a customer service supervisor for months and they must not exist. Very sensitive company files are being held hostage for exhorbitant amounts in order to obtain custody of them again.

  Business Response

  Date: 10/19/2022

  Hi *****,

   

  Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.

• Initial Complaint

  Date:10/14/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract that has an automatic renewal. There is no address listed on the contract to submit my notice that I choose not to renew my contract. I have contacted the company and they have been evasive about giving me information for submitting my intent not to renew. The only address available is the corporate address. I just want to make sure that the appropriate person receives my notice.

  Business Response

  Date: 10/17/2022

  Good Morning ****,

  
  Thank you for bringing this matter to our attention.  We apologize for the poor experience youve had, as it does not encompass what we intend for all of our customers.  We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

   

  Sincerely,

  Iron Mountain

  
  

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
   I do not accept this as a resolution because the business has not addressed the complaint.  ************ states that they will reach out however my past experience has been that they do not follow-up.
  
  Regards,

  ****

   

   

  Business Response

  Date: 10/18/2022

  Hello ****,
  
  We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.
  

  Sincerely,

  Iron Mountain

  
  

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested permanent withdraw of all boxes and closure of account on August 26th, 2022. I also requested that shredding bins were removed from my office. I received an email a week later to confirm what I wanted to do - permanent withdraw of the boxes. I confirmed, and more than 30 days I am still waiting for a quote. We want to receive the quote and move forward with this process. We want the shredding bins removed as soon as possible. The case number for the removal of the shredding bins is ********. The case number for the permanent withdraw of the boxes is ********. We have been sending weekly emails to Iron Mountain with no response whatsoever. This is the WORST customer service I have ever experienced.

  Business Response

  Date: 10/05/2022

  Hi *******************************,
  Thank you for bringing this matter to our attention.  We apologize for the poor experience youve had, as it does not encompass what we intend for all of our customers.  We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.
  
  

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing.I have been trying to close our account with Iron Mountain since last year, but more in ******* since July. It still isn't closed. 3 weeks ago, i started things back up again in order to close out all of my accounts (I have 2 H-**** and CSHFM) and the first time I was told they weren't in the office. The next day, I called and they couldn't help. Then on that Thursday, it would take 72 hours with a quote to close the accounts and deliver the boxes to me. I still don't have the quote, and I told them I needed the boxes by October 16. They do not keep time frames, get things screwed up (I had to tell them I wanted ALL boxes, and they aren't to shred a single one of them). Because of them dragging their feet, I'm still being billed monthly charges. I want all my boxes, am willing to pay $2500.00 total to have all delivered to my storage unit

  Business Response

  Date: 10/07/2022

  Hello-
  
  Thank you for bringing this matter to our attention.  We apologize for the poor experience youve had, as it does not encompass what we intend for our customers.  We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.
  
  Sincerely,
  Customer Advocacy
  **********************

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I dont want to reply to them, because when you read the options, they both opt to close the complaint.  It hasnt been resolved yet.  And No, I have called and emailed and chatted with them every day for the last week and yet, no one responds to me still.  Im looking for the corporate telephone number and trying to go up the chain of command. 

  Business Response

  Date: 10/25/2022

  Good Morning ****,
  
  We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.

   

  Sincerely,

  Iron Mountain

  
  

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a request to permanently send back files to our office and destruct the remaining files onsite in early May 2022. We have tried several times to email and call several contacts at Iron Mountain to follow up with no responses. It's nearly impossible to get someone to answer the phone. When we do get a response and we send whatever information they require, then there will be weeks without a reply. The have provided us invoices with the wrong rates, giving us the run around, every time we get a hold of someone they state that the case has been closed and we have to re-explain the situation all over again. In the meanwhile, we are continually billed every month that our boxes remain in storage because of all of this stalling for over 5 months. In this whole situation, they billed us twice for sending the files back to us - overcharging us over $2,000 for which we are still awaiting credit on. This situation is costing us so much time and resources and it is so frustrating - we are only asking for a simple request. We confirmed the boxes to be destructed several times. We simply want:1. Destruct the remaining files on site 2. Return our money for overcharges of over $2,000 3. Stop charging us for storage costs and reverse the last 3 storage invoices sent to us (Jul - Sept)4. Close our account Case ID ******** for ***** Destruction Request Case ID ******** for ***** Account Closure Case ID ******** for ***** ********************************** Survey ********************** Contacts: **********************, ************* Account Closure, ***********************, Executive Escalations/Customer Advocacy Associate

  Business Response

  Date: 09/22/2022

  Hi ********, 

   

  Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The response provided was the response I have been provided for the last 5 months. I will be satisfied once the following actions have been taken: we are refunded our overcharges, our remaining files are destructed, all monthly storage charges since July are reversed, and our account is closed with Iron Mountain.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 09/26/2022

  Hi ********,

  We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I did have ***** contact me and tell me that she will be working on the case. However, I  am still waiting for the following actions: refunded overcharges, reverse monthly billing from July - to present, complete our destruction order, and close our account. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********