Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at Target thru the BeFrugal website on 11/20/22 for *****. On 1/20/23 I noticed that BeFrugal reduced the purchase price from ***** to *****. This reduced my cashback bonus from 50 cents to 25 cents. I filed a complaint with Befrugal on or about 1/20/23 and provided the order confirmation which corrabarated the purchase price of *****. BeFrugal's response was to put the 25 cents into my account in a pending status and to blame Target. On 4/7/23 I contacted Befrugal to inquire why the 25 cents is still pending. BeFrugal blamed Target. As of today, 5/17/23 the 25 cents is still pending.I made a purchase at Gamestop thru the Befrugal website on 11/21/23 for *****. On 1/19/23 I noticed that BeFrugal incorrectly applied the wrong cash back percentage to the purchase price of ***** effectivly reducing my cash back bonus from **** to 90 cents. Be Frugal applied the cash back bonus at 4.5% instaed of 5.6%. I filed a complaint with Befrugal on or about 1/19/23 and provided the order confirmation from Gamestop. BeFrugal's response was to put the 22 cents into my account in a pending status and blame Gamestop. On 4/7/23 I contacted Befrugal to inquire why the 22 cents is still pending. Befrugal blamed Gamestop. As of today, 5/17/23, the 22 cents is still pending.

  

  Business Response

  Date: 05/18/2023

  Hello,
  
  BeFrugal submitted an inquiry with the retailer, Target, on January 23, 2023.
  
  In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.
  
  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  We have also posted the $0.25 to the users BeFrugal account as pending until the retailer confirms the sale.
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The issue in question is whether or not I spent ***** at Target or ***** at Target.I have provided you with the order confirmation from Target unquestionably proving that I spent *****. After 4 months, 1 month longer than your policy guidelines, what are you waiting for Target to respond to? 
  You have not responded thru the BBB to my complaint concerning Gamestop. You sent me an email yesterday with your response which I rejected and found unacceptable. Please forward your Gamestop response to the BBB so that I may respond to it through official channels. 

  

  Business Response

  Date: 05/19/2023

  Hello,
  
  As noted in previous reply BeFrugal submitted an inquiry with the retailer, Target, on January 23, 2023.  Inquiries can take around ***** days to resolve, however some stores may respond quicker while others may take additional time.  As soon as we hear back from Target, we will notify the user through their ********************** account.  The $0.25 was posted to the users BeFrugal account while the retailer reviews the inquiry.

  
  BeFrugal submitted an inquiry for the user regarding the Game Stop. The response provided to us from the retailer was that the investigation was denied.  As a result of the investigation being denied, no cash back was earned on the sale. Cash Back is based on commissions BeFrugal receives from the store. If BeFrugal does not receive commissions for orders placed directly with the store, we do no pay out cash back. These terms are explained on our FAQ page ************************************************** and in our terms and conditions section ************************************************************;

  
  The determination of whether or not the order qualified was in no way decided by BeFrugal.
  

  As Game Stop had already declined this inquiry,it is not be possible to receive cash back. The store is not paying any commission for this.
  

  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Conveniently,BeFrugal did not respond to my question with regard to Target. Target does not know BeFrugal's policy or guidelines detailing what parameters are necessary to deem a purchase transaction at Target viable to receive cash back from BeFrugal,nor do they care. Target can only confirm that a purchase transaction did indeed occur.BeFrugal has the Target order confirmation proving a purchase transaction occurred. BeFrugal has paid me 25 cents cash back on this purchase proving that it was a viable transaction according to their policies and guidelines,but I should have received 50 cents. I am owed 25 cents.I will ask the question again. After 4 months,what are you waiting for Target to respond to??
  The same holds true for Gamestop.Gamestop does not know BeFrugal's policy or guidelines detailing what parameters are necessary to deem a purchase transaction at Gamestop viable to receive cash back from BeFrugal,nor do they care.Gamestop can only confirm that a purchase transaction did indeed occur.BeFrugal has the Gamestop order confirmation proving a purchase transaction  occurred. But this isn't the issue in this case. It absolutely was a viable purchase transaction because BeFrugal paid me 90 cents cash back on this purchase,thereby proving it was a legitimate purchase. However,I am still owed 22 cents. In this situation, there is nothing for Gamestop to approve or deny. The transaction has already been approved by Befrugal.
  BeFrugal states"the response provided to us from the retailer was that the investigation was denied" This is false because as stated above BeFrugal has already approved this purchase.
  BeFrugal states"no cash back was earned on this sale" This statement is false.I earned 90 cents cash back on this purchase. If BeFrugal meant to state no commission was earned on this sale that is also false because I would not have earned 90 cents cash back if BeFrugal did not earn a commission.
  BeFrugal states"the determination on whether or not the order qualified was in no way decided by BeFrugal' This is false. As I stated above,Gamestop does not know what qualifies as a viable transaction under BeFrugal's parameters.
  BeFrugal proved this was a legitimate purchase and that they received a commission for this purchase by awarding me 90 cents cash back for this purchase.Gamestop did not deny anything.
  BeFrugal states"as Gamestop had already declined this inquiry,it is not possible to receive cash back.The store is not paying any commission for this" This is false.I received 90 cents cash back because BeFrugal received a commission.
  I would ask BeFrugal to provide the BBB,through their response to me, the correspondence/response they received from Gamestop detailing Gamestop's denial of the investigation/inquiry. 

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a payment of my rebate/cash back of $7.82 in the form of a ******* e-giftcard, but I did not receive it, I believe possibly the link I was sent by Be Frugal was not working. Be Frugal kept referring me to Tango Card.com and Tango Card.com kept referring me back to Be Frugal. It was a "game of Pitty-Pat"!Tango Card Customer Support (****************)To:you Details Hello ****,Thank you for contacting Tango. Unfortunately, I'm not finding any payment or reward emails sent in association with your email address of ***************** In order to research and resolve your request, please provide more information about your reward. This would include providing additional information such as:-Tango Reference ID Number (ex: ***************************: if you do not have this you may want to reach out to the sender of your reward as they will be able to provide the Tango Reference ID to you.-Your First And Last Name (if different):-Email address the reward was sent to originally:-Company Name or Program that sent you the reward:-Gift Card number and Pin (if applicable):-URL (if available):-Screenshots of the Reward and error message: If you are attempting to submit it on a merchant's site, please also include a screenshot of the error you are seeing when submitting on their site. Once we have this information, we will be able to assist you further.We look forward to hearing back from you!****************Tango Card Customer Support Looking for some of our Frequently Asked Questions? Check out our *************************** Original Message ---------------From: ********************* [**************]Sent: 3/13/2023 5:12 PM To: **************** Subject: ******* gift card as cash payout Hello I requested a cash payout in the form of ******* gift card on Be Frugal website. The link to confirm for access to the gift card is not working. Please help. Thank you, *********************. --

  

  Business Response

  Date: 05/18/2023

  Hello,
  The user should email **************** for any issues they are encountering when trying to claim their ******* gift card. 

  They will be able to help you via email or you can also provide a phone number for them to call you to discuss the issue. 

  When speaking with them please reference RA230307-1927510-28. 

  The gift card was issued for $7.82 and I can see as of today it hasn't been claimed.  Tango issued the gift card and with the reference number they can assist in claiming the gift card.
  

  Best,

  BeFrugal Team
  
  

  
  

• Initial Complaint

  Date:05/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my reward for ******, I activated the card and when I go back to the link to card it tells me it has expired. It said I have 7 months to use it, it was issued in December. It has not been 7 months.

  

  Business Response

  Date: 05/18/2023

  Hello,

  The user should email **************** for any issues they are encountering when trying to claim their gift card.  They will be able to help you via email or you can also provide a phone number for them to call you to discuss the issue. 

  When speaking with them please the user should reference *******************.

  Please let me know if you have any questions.

  Thank you,
  BeFrugal Team
  

  
  

  Customer Answer

  Date: 05/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  i dont have an account at ************ anymore so i cannot generate a new card, it will have to be done for me
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 05/31/2023

  Hello,
  The user needs to email **************** if they are encountering issues with their gift card.  They will be able to help you via email or you can also provide a phone number for them to call you to discuss the issue. 

  
  When speaking with the gift card provider the user should reference *******************.  
  
  Thank you,
  BeFrugal Team

• Initial Complaint

  Date:04/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Befrugal deactivated my account for no reason, I inquired with live chat, customer service just said I broke the rules and nothing else replied to me, then he left the chat. I want to know what rules I broke?? and how i broke it?? My befrugal account is ******************** thank you BBB!

  

  Business Response

  Date: 04/25/2023

  Hello,
  
  Due to violations of the BeFrugal Terms & Conditions,the users account was deactivated. 
  
  Best regards,
  
  BeFrugal Team
  

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've attempted to use BeFrugal's Cash Back website for two large purchases. In both cases, despite providing all requested evidence that the purchases have been made as directed according to the guidelines of the site and retailers, the Cash Back that was marketed and promised has been denied with zero explanation of why. My support request tickets asking for more information and offering to provide any additional evidence needed have been responded to with generic "This was denied" language that doesn't actually give any reason for the denial. Having now had this happen on two large purchases, which are my only two attempts to use BeFrugal's services, I suspect it may be a scam intended to generate Cash Back for BeFrugal that they then decline to pass along to the users who generated it for them. I don't expect at this point that anything is likely to change for me personally, but if this is a scam that's being used against other people, I would like for them to be held accountable for it. My two purchases were:- $1,380 from Discount Tire on 2/12/23 (which should have resulted in $88.80 from BeFrugal's cash back)- $1,075.71 from ************** on 2/4/23 (which should have resulted in $59.79 from BeFrugal's cash back)Thank you.

  

  Business Response

  Date: 04/24/2023

  Hello,
  
  BeFrugal submitted an inquiry with ************* for a Feb, 4, 2023 order #Q58003S8, in the amount of $1,075.71, in question. The investigation was denied by the retailer on Feb 22, 2023.   The retailer stated that the order #Q58003S8 was not located in their affiliate referred orders.
  
  BeFrugal submitted an inquiry with Discount Tire for a Dec, 12,2023 order ##**********, in the amount of $1,380, in question.  As of today, the investigation is still pending with the retailer.  BeFrugal has credited cash back in the amount of $88.80 to the users account while the cash back is being investigated. 
  
  Once we have additional information on the Discount Tire inquiry,we will notify the user and update their account accordingly. 
  
  Best,
  BeFrugal Team

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 19973931. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Matt

  I have provided proof to BeFrugal that directly contradicts the information they say they received from **************.They say they are not willing to pursue the matter with **************. The Cash Back offer they promote that I followed the terms of is between me and BeFrugal. I followed their terms and they are refusing to pay by blaming it on the merchant, but thats a problem for them to resolve with the merchant if the merchant isnt holding their end of the deal up with BeFrugal. It doesnt give BeFrugal the right to ignore their obligation to me.

  Similarly with the Discount Tire order, they say theyre holding payment because theyre waiting on the retailer, but its been well beyond the amount of time their offer said I should receive the Cash Back in. I have no control over what Discount Tire or any retailer does with BeFrugal, but BeFrugal markets that using their service according to their terms and rules will result in Cash Back payments. They're responsible for holding up their end of the relationship to me, their customer. I have no idea whether what theyre saying the retailers are doing is true or whether its a scam. But either way theyre neglecting to honor the terms of the offer they explicitly made to me.

   

  

  Business Response

  Date: 05/08/2023

  Hello,
  
  BeFrugal submitted an inquiry with ************* and it was denied by **************.  The inquiry was submitted for order #Q58003S8, in the amount of $1,075.71. The retailer stated that the order #Q58003S8 was not located in their affiliate referred orders.
  
  BeFrugal submitted an inquiry with Discount Tire for a Dec, 12, 2023 order ##**********, in the amount of $1,380, in question.  The discount tire inquiry is still pending with the retailer.  BeFrugal has credited cash back in the amount of $88.80 to the users account while the cash back is being investigated.  
  
  The user should review our terms and conditions when using the cash back site ***********************************************************

  Once we have additional information on the Discount Tire inquiry, we will notify the user and update their account accordingly.  

  
  Best,
  BeFrugal Team

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 19973931. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Matt

  Not sure what else there is to say. They obviously are saying that their policy is that it doesnt matter if you follow their guidelines and do what they tell you will qualify you for cash back. If they are told by the merchant that they cant find the order, BeFrugals policy is apparently that they will accept the merchants word regardless of any evidence to the contrary. I think thats wrong and BeFrugal should be responsible to honor their arrangement with their customers and work with them to show the merchant that the merchant is in error, or work with the customer to determine why the merchant isnt seeing the order even though the customer clearly provided evidence of it. Which seems likely at this point to be related to a software problem in BeFrugals product. But theyre being clear that they dont care about those things and simply repeating the same information, so Im not sure what else there is to say.

   

• Initial Complaint

  Date:03/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So back on Feb 18th, 2023, I used Befrugal's rewards site to click on a link to go directly to HomeDepot.com's website. Through that direct link FROM BEFURGAL, I made a purchase with ********** assuming that I would receive credit through BeFrugal for that purchase. Even though Befrugal received credit for that purchase through **********, they refuse to credit my account for my rewards. I emailed the receipt for proof of purchase but **** says, no, ********** doesn't acknowledge the purchase. If they didn't acknowledge the purchase, why did they send me my package that was purchased through BEFRUGAL's link!Maybe I would be better off with a class action suit instead, being that after researching Befrugal, a lot of consumers report the same thing.

  

  Business Response

  Date: 03/13/2023

  Hello,

  Please provide the email address used as the username on your BeFrugal account.  This will allow us to review and investigate your complaint.

  Thank you,

  BeFrugal Team

  Customer Answer

  Date: 03/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business in reference to complaint #********. The information requested by the business is as follows: EMAIL is *******************. 
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 03/29/2023

  Hello,

  
  Thank you for providing the BeFrugal user email ****************************.  We were able to look up the users account with this information. 

  
  BeFrugal submitted an inquiry with ********** on 2/26/23. The response provided to us from the retailer was that the investigation was denied.  As a result of the investigation being denied, no cash back was earned on the sale. Cash Back is based on commissions BeFrugal receives from the store. If BeFrugal does not receive commissions for orders placed directly with the store, we do no pay out cash back. These terms are explained on our FAQ page ************************************************** and in our terms and conditions section ************************************************************;
  The determination of whether or not the order qualified was in no way decided by BeFrugal.
  
  As ********** had already declined this inquiry, it is not be possible to receive cash back. The store is not paying any commission for this.
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as *************************************** seems to be a scam site as hundreds of others have reported the same issue of not getting cash back(see website www.sitejabbler.com) when providing proof of such purchases. I contacted ********** customer service 800# and they stated upon research that a purchase was made with my credentials via a befrugal.com link on date in question so this just proves BeFrugal gets their money from the business but refuses to pay their customers.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/22/2022 we placed an order with one of befrugal's partners, momcozy.com. We placed ORDER #JJ171307 based on befrugal highlighting a cashback offer for momcozy.com and a welcome bonus of $10 for using befrugal. After placing the order, the cashback transaction wasn't added to our befrugal account within the indicated timeframe, so I emailed customer service (ref#**********. Befrgual customer service promptly added the $18 in pending cashback to our account. Over the course of several months, I've inquired about the status. **************** has only indicated that the investigation is still pending and there's no timelimit for momcozy to reply. Befrgual continues to highlight momcozy as a partner Because the customer service case has been pending more than 90 days, I ask that befrugal release the pending $18 cahback from the transaction and the $10 welcome bonus as indicated before we placed the order.

  

  Business Response

  Date: 03/13/2023

  Hello,
  
  BeFrugal submitted an inquiry with the retailer on December 1, 2022 in regards to the momcozy sale mentioned.
  
  In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.
  
  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  We have also posted the $18.71 to the users BeFrugal account as pending until the retailer confirms the sale.
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I've reviewed the company's reply. I understand the process can take some time and have allowed about 3 1/2 months. If there's a resolution within a reasonable time, I'd accept their response. I'd also like to know if they've reached out to their partner to inquire about the delay. 
  
  Is it possible to ask befrugal to follow up with their partner to try to expedite the process?  Also could we put this on hold, perhaps for a couple of weeks to allow them additional time for resolution?  

  

  Business Response

  Date: 03/29/2023

  Hello,
  
  As of today we don't have any additional updates on the inquiry.  It is still pending per the retailer.
  
  As noted inquiries can take around ***** days to resolve but that is just a guideline, however. Some stores may respond quicker while others may take additional time.
  
  Once we receive further information, we will notify the customer and update their ********************** account accordingly.  They would get a reply to ticketID=VMYG-7847 within their BeFrugal account when we hear back from the retailer.
  
  We have also posted the $18.71 to the users BeFrugal account as pending until the retailer confirms the sale.  

  Regarding put a bbb complain on hold that would be a question for the bbb. 

  
  Best regards,
  BeFrugal Team

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Befrugal app. It says I have a little over ***** on it that is verified but not payable...it hasn't added any cash back from the chewy orders for Feb. at all. I just want my cash back money, but there is no way on the app to contact them about this..my belief is they are keeping people's cash back money.

  

  Business Response

  Date: 03/29/2023

  Hello,

  Please have the user provide their email address associated with their BeFrugal account.  This would be their BeFrugal username.  

  We have looked up the email address ************************** and do not see a BeFrugal account with this email/username.

  Thank you,

  BeFrugal Team

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account at befrugal.com for rebate on online shopping. There is about ~$100 rebate in balance. When I tried to login, I was told that my account was deactivated. There was never a warning to me. Other than "your account ***************** has been deactivated due to violations of BeFrugal's terms and conditions", they refused to offer any explanation.

  

  Business Response

  Date: 02/28/2023

  Hello,

  Due to violations of BeFrugal's terms and conditions, this account was deactivated.

  As noted in our terms and conditions we have a single account requirement.  User has refer a friend fraud and duplicate sign up bonus attempts.

  Best regards,
  

  Corin from BeFrugal

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  To respond "As noted in our terms and conditions we have a single account requirement.  User has refer a friend fraud and duplicate sign up bonus attempts."
  I have only one account with befrugal.com, ****************** Please provide me another account you are accusing me of doing the fraud with.
  
  Thank you,
  
  Yongbo
  

  
  

  

  Business Response

  Date: 03/13/2023

  Hello,

  Again the account was closed for referral and sign up bonus fraud.  The user can review their PayPal account to verify the additional duplicate account.  We had various accounts sharing the same PayPal under this *****************.

   

  Best,

  BeFrugal Team

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

   

  I checked with my wife and she didn't use my paypal account with her befrugal account. As far as I am aware, I have only one befrugal account and only one paypal account associated with it. I don't know how befrugal deals with identity theft? It seems to me it is so easy for people to use other's paypal, which is just an email address.
  
  Regards,

  Yongbo

   

   

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several purchases through Befrugal.com, including one with ************* in the account of $366.51. However, that transaction is pending verification for more than one year I followed all the steps required to ensure my purchase was tracked and eligible for cashback. However, I have not received any confirmation that my purchase has been verified or that I will be receiving the cashback.I have reached out to the customer service team on multiple occasions, but have not received a satisfactory response. I have provided all the necessary information, including my order details, but have not received any updates on the status of my cashback.I am extremely disappointed with the service I have received from BeFrugal. As a loyal customer, I expected better from your company, and I feel let down by the lack of support and communication.I would like to request that you look into this matter as soon as possible and credit my account with the cashback owed to me. I hope that you can resolve this issue promptly.

  

  Business Response

  Date: 02/28/2023

  Hello,
  
  BeFrugal submitted an inquiry with the retailer on 12/20/21 in regards to the chewy sale mentioned.
  
  In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.
  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  We have also posted the $21.99 to the users BeFrugal account as pending until the retailer confirms the sale.
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I reject this response as this didn't solve the problem at all. As a cashback website, it needs to be held accountable for tracking cashback and for merchant to confirm these. This has been pending for more than one year - far beyond the 90-day time frame. I request an escalation and have someone to follow up with merchant and credit this to me as soon as possible.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Meng

   

   

  

  Business Response

  Date: 03/13/2023

  Hello,
  
  Choice Hotels has not responded to the inquiry nor paid the associated commission. As a result, there is no commission to return the user as cash back.

  
  We will notify the user as soon as we have more information regarding this inquiry.
  
  Best regards,
  
  BeFrugal Team

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  i think Befrugal should hold itself and the merchant accountable for getting this cashback. It doesn't make sense for a verified purchase never credit cashback after 1.5 years.

   

  Could you either add me to your communication with ************ so i have visibility into that? Or give me an ETA when this will be added. This is a verified purchase from Befrugal.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Meng