ComplaintsforBeFrugal

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I use shoppping sites like Honey and Rakuten to get the best deals and coupons. Some issue cashback. BeFrugal offers this as well. I have completed several purchases and they have never, ever delivered on their promises. I need them to pay me the money owed. I could have successfully used Rakuten instead, but chose Befrugal based on their promises. ******* has never failed to deliver, so BeFrugal has definitely cost me time and money.

  

  Business response

  04/22/2024

  Hello,

  Please review of the users account their current cash back balance is $0.00. At this time, no cash back earnings have been credited to this account.  If there is a specific transaction you would like us to open an investigation on please submit a copy and paste a full copy of your order confirmation email into the Cashback Inquiry form when logged into your BeFrugal account.  We are happy to open an inquiry with additional information.

  Best,

  BeFrugal Team

  Customer response

  04/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have already go through their claim ticket process. I have received 0 credits for any of the purchases made. I provided proof (twice). First they rejected them asking for more proof, but did not notify me that they responded, then when I went back a checked, they said too much time had elapsed. This is their game. It's like an insurance scam - they just always reject the claims, hoping people won't follow up. When we do follow up, they put in more red tape to stretch it out, and then say too much time...

  I would like all the money for the purchases I submitted proof for, And then cashed out. I would not be asking unless I did everything they asked.

   Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  
  FAQ
  
  Regards,

  ****

   

   

  

  Business response

  04/25/2024

  Hello,

  The user has not provided any details for a sale transaction for BeFrugal to reference.

  Also per review of the users account their current cash back balance is $0.00. 

  
  Best,
  BeFrugal Team

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They say things on the website which aren't true. They do not follow thru with concerns. These people keep your money they promise, and send along cut and paste answers that go nowhere. They offer things from the befrugal website with a fork tongue. I just want my funds and I will go away.

  

  Business response

  04/11/2024

  Hello,
  
  Per review of the users account there is $20.90 cash back balance.  This is $3.90 in verified cash back from retailer purchases and $17 in pending bonus.  The estimated lock date on the cash back is by June 1, 2024.  

  
  Earned cash back will remain in a verified state in your member account for between 60 to 120 days based on the return policy of the retailer as well as the store's payment cycle with BeFrugal. We provide you with an Estimated Payable Date (June 1) to let you know approximately when most sales will reach a payable state. This date is just an estimate, and cash back may become payable before or after the day posted. Cash back should not remain in a verified state for more than 120 days.
  
  BeFrugal does not get paid until this period has passed. Since we pass on the savings to our users, once we get paid, the user will get paid.  At that time cash back will become set and eligible for payment. Users can request payment once their balance of Payable cash back reaches the minimum balance requirement for your selected payment method. To view the current payment methods and minimums, visit the Payments page in your BeFrugal account.
  
  More useful information about our cash back program can be found in our Frequently Asked Questions section.

  
  Happy to help you,
  
  BeFrugal Team
  

  
  

• Initial Complaint

  03/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I spent$249.58 on order ************************ on 7/1/23 and clicked through the shopping portal BeFrugal and was supposed to earn 24% cashback ($59.90). The order did not track properly, and BeFrugal said contactsdirect.com denied the cashback due to a channel conflict. (I believe that was the term used.)I followed the correct procedure for making the purchase through the shopping portal--I opened a new window in a new browser (so should have no conflicts), clicked through the shopping portal, did not use unapproved coupons, etc., so this was very suspicious. I tried reaching out to contactsdirect, but they punted to the shopping portal, even though they were the party that denied the cashback.Fast forward to 2/18/24. Thinking that BeFrugal might have been the problem, I spent$340.77 on order202402181610267444132406, clicking through TopCashBack, expecting 20% cashback($68.15). However, as before, the order did not track automatically, and was later denied for the same reason.Given these two experiences, I believe contactsdirect.com is incentivizing customers to make purchases through offers of very high cashback rates, and then incorrectlydenying the cashback. I have had no issues with orders placed with other retailers across different shopping portals using the same exact procedure (as recommended by the portals), which include purchases from contactsdirect pre-dating these issues.I respectfully request the $128.05 ($59.90 + $68.15) in cashback I should have earned, or evidence of the channel conflict they are claiming. If I am in fact doing something wrong when I make my purchases, I want to know how to rectify the issue. (In reading online reviews, it looks like others are having the same issue.)Since I included the order numbers, I have not attached my receipts here, but can provide them if necessary.

  

  Business response

  03/28/2024

  Hello *******,
  
  Thank you for reaching out to Contacts Direct via the BBB.
  
  Unfortunately, since your purchase was made through "BeFrugal" you must reach out directly to them for further assistance.

  Thank you,

  Luxottica Customer Resolution Team

  Customer response

  03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The business is referring me back to the shopping portals, when the business is the ones rejecting the shopping portals' claims. Since I have had the same experience from two different shopping portals, and this is the only retailer for which I've had this problem, I see the issue as being with the retailer and not the shopping portal.

  Regards,
  
  *********************
  

  

  Business response

  04/02/2024

  Hello,
  
  As the user is aware we opened an inquiry with ContactsDirect regarding order #************************ referenced.  The investigation was denied by the retailer. 
  
  If BeFrugal does not receive commissions for orders placed directly with the store, we cannot give out cash back. These terms are explained on our FAQ page ************************************************** and in our terms and conditions section ******************************************************.
  
  To earn all eligible Cash Back, always follow these steps:
  1. Ensure cookies are enabled on your computer and any ad blocking software is disabled.
  2. Log in to your BeFrugal account.
  3. Initiate a purchase by clicking on a Cash Back eligible link on BeFrugal.com.
  4. Complete your purchase in your current browser window.
  5. Complete your purchase in a timely manner; do not wait hours (or days!).
  6. Do not click on any links or popups outside your browser window, perform a search on an outside site, click through emails, etc. Doing so could void your Cash Back eligibility.
  7. Do not use coupon codes not posted on BeFrugal or download a competitor's site toolbar. This could void your Cash Back eligibility.
  
  Best,
  
  BeFrugal Team

• Initial Complaint

  03/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I participated in promotional campaigns that promised a total of 21 dollars in bonus. Yet after fulfilling all requirements, the bonus remains pending even though the term stipulates that bonus will show up shortly afterward. After contacting customer service, they said the time for the bonuses to be payable is indefinite and I highly suspect this is just a scam. I would like the bonuses to be payable immediately as promised.

  

  Business response

  03/19/2024

  Hello,
  
  Earned cash back will remain in a verified state in a members account between 60 to 120 days based on the return policy of the retailer as well as the store's payment cycle with BeFrugal. We provide members with an Estimated Payable Date to let them know approximately when most sales will reach a payable state. This date is just an estimate, and cash back may become payable before or after the day posted. Cash back should not remain in a verified state for more than 120 days.
  
  BeFrugal does not get paid until this period has passed. Since we pass on the savings to our members, once we get paid, you will get paid. Members can request payment once their balance of Payable cash back reaches the minimum balance requirement for your selected payment method.
  

  These terms are explained on our FAQ page ************************************************** and in our terms and conditions section ******************************************************.
  

  ?Best regards,
  BeFrugal Team

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid $3495 laptop, gave me cash back $339.01 on virtual card nightmare.Tried to pay things at 14 merchants. Gift card $339.01 is fraud, unless I get full refund of $339.BBB, State Atty ******** and **** Put in over 50 hrs. You've totally ruined my laptop purchase that I love.************************************* reward card for $339.01 provided from befrugal.All 14 denied charges. I have never been so humiliated and frustrated in my whole life.allstarhealth.com netnutri.com ********.ca tech4less.com bestnaturals.com Your payment details couldnt be verified. Check your card details and try again.enter manually pls.your website won't process my payment.need to do manually. i asked twice!!!raise.com confirmation #RA465253189 2/26 646pm later denied. nationalgrid.com Your one-time bill payment made on 02/16/2024 has been successfully submitted to National Grid.Confirmation Number: ******** National Grid Dear Customer,We were not able to process the card payment you scheduled for 02/17/2024 using the card number ending in 9621 through ACI ********* **** Speedpay. eversource.com samsung.com verizon.com brondell.com ebay.com giftcardoutlets.com vitacost.com your card fraud.so is your website. You've shafted me, friends, family, everyone I know that I shared link with. over $100 in past. Site should be closed down. Never once did I have order w/ cash back credited to me based on my purchase. Everytime past yrs I've been member Always had to file claim. Due to their fraud by not doing their job following up w/ merchant. W/out my input.They find million reasons to deny claim.My card info below, **** Reward Virtual Account (6 Month Expiration) Amount: $339.01 It expired last day of Feb. But I tried once more on 2/29 only to be declined.I called customer service # on back of card. They told me it must be used as credit, and put thru manually, which I tried,no good. Problem not tied to address, person. Why hardly none accepts it.

  

  Business response

  03/01/2024

  Hello,
  
  Per the terms of the **** Prepaid Debit Card provided at the time of the users payment request and redemption, the credit needed to be used within six months of being issued. As we are past the six-month time frame the funds were removed from the card by the card issuer.
  
  Provided from the gift card issuer was confirmation the **** gift card was issued, on 8/21/23, in the amount of $339.01.  From that amount $238.53 was spent at various retailers. The expired balance total was $100.48. BeFrugal is unable to restore the remaining gift card funds as they have expired.
  
  These terms are explained on our FAQ page ******************************************** (see payout options available) and in our terms and conditions section *****************************************************.
  
  Best regards,   
  
  BeFrugal Team

  Customer response

  03/01/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Because their card was not good the entire time I had it. As I said it was in past 45 days rejected by 14 companies, as shown as ex below. They need to refund me now! 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  D

   

   

  

  Business response

  03/04/2024

  Hello,

  The **** gift card issued to the user was used at various retailers during the six-month time frame. This includes $238.53 used during the months of January and February 2024 at the following retailers: betterlife.com, shopbestnatural.com and ******* health.  The gift card was valid and used during the entire six-month period.

  Again, per the terms of the **** Prepaid Debit Card provided at the time of the users payment request and redemption, the credit needed to be used within six months of being issued. The gift card expired on 2/29/24.  BeFrugal was contacted by the user on the day the gift card expired.  As such the remaining gift card funds were already removed by the card issuer.  BeFrugal is unable to restore the remaining gift card funds as they have expired.
  

  These terms are explained on our FAQ page ******************************************** (see payout options available) and in our terms and conditions section *****************************************************.
  
  Best regards,
  BeFrugal Team
  

  
  

  Customer response

  03/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  shopbestnatural.com could not process that order. or I would've used it up. They tried to process $203 3xs, including manually but failed due to the difficult process this **** card provider uses, which is to scam the consumer. since it could not be used reg or entered manually.

  I've used bestnaturals before with my own past debit card. And never had a processing issue. Why all of the sudden does your card present a nightmare?
  

  **********************;
  From:************************
  To:Best Naturals
  
  Wed, Jan 31 at 3:59 PM
  
  
  
  Your payment details couldnt be verified. Check your card details and try again.
  
  
  
  enter in manually pls.
  
  
  -comments on 3/4/2024 you can clearly see from issuer I am asking to put in manually. they told me to do after csr call.

  in attached file you will see the card is flagged as fraud as proof that purchase was unsuccessful.

  you will see this is why I could not spend the rest, as I encountered this issue in 6 other providers I presented as payment for in Feb alone.

  
  
  Visa Reward Virtual Account (6 Month Expiration)          Amount:   $339.01
  
  
  ****************
  088  2/24   
  
  
  
  
  
  8
  Best Naturals Ashwagandha 500mg 120 Capsules
  
  8
  x
  $79.92
  
  6
  Best Naturals GABA 750mg 180 Vegetarian Capsules
  
  6
  x
  $101.94
  
  6
  Best Naturals Prebiotics Fiber XOS (Xylo Oligosaccharide) 1400mg/ Serving 120 Vegetarian Capsules
  
  6
  x
  $89.94
  Discount code
  
  Apply
  Submit
  SAVE25
  Cost summary
  Subtotal
  $271.80
  Order discount
  SAVE25
  -?$67.95
  Shipping
  Free
  Total
  USD$203.85
  
  TOTAL SAVINGS$67.95

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  D

   

   

  

  Business response

  03/11/2024

  Hello,
  
  Again per the terms of the **** Prepaid Debit Card provided at the time of the users payment request and redemption, the credit needed to be used within six months of being issued. As we are past the six-month time frame the funds were removed from the card by the card issuer.
  
  As seen in the attached detail, provided from the gift card issuer, is confirmation the **** gift card was issued, on 8/21/23, in the amount of $339.01.  During the six month period $238.53 was spent at various retailers.  The detail of the transactions are attached. The expired balance total was $100.48 on 3/1/24.  BeFrugal is unable to restore the remaining gift card funds as they have expired per the six-month time frame terms of the **** Prepaid Debit Card.  The gift card issuer removes the funds from the card on the date of expiration, as seen in the attached.
  
  These terms are explained on our FAQ page ******************************************** (see payout options available) and in our terms and conditions section *****************************************************.
  
  Best regards,   
  
  BeFrugal Team

  Customer response

  03/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [They are cheating me, after I furnished proof that the company in question could not honor my request to put charges through.

  I need BBB to step in to create resolution. I need BBB to email me, as I've tried to contact them .

  You can both BBB and Befrugal see they are lying. And my last screen shot proves it. The company was caught in their lie. And BBB should

  either give them a reduction of score due to unsatisfied complaint, or act in my behalf to point out Befrugal is trying to get away with scamming me even after proof given.

   

   

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  D

   

   

  

  Business response

  03/13/2024

  Hello,
  
  As seen in prior responses the user spent $238.53 from the **** Gift Card issued to them for $339.01.  Per the terms of the **** Prepaid Debit Card provided at the time of the users payment request and redemption, the credit needed to be used within six months of being issued. As the user didn't use the gift card within the required six-month terms time frame the remaining funds of $100.48 were removed from the card by the gift card issuer.  This was after the six months term.  All of this is confirmed in the attached detail provided from the gift card issuer.
  
  These terms are explained on our FAQ page ******************************************** (see payout options available) and in our terms and conditions section *****************************************************************;
  
  Best regards,   
  
  BeFrugal Team

  Customer response

  03/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  until your lie to me is addressed and satisfied as well as an apology for wasting my time
  and the 14 companies, incl shopbestnaturals and they trying several times before giving up on your card.
  you lied to me about that. I submitted proof with screen shot.
  until you make good on this lie im not closing this.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  D

   

   

• Initial Complaint

  02/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received an email from Befrugal informing me of the following:Make any Cash Back eligible purchase of $20 or more at ********** between Feb 19, 2024 and Feb 23, 2024 and get a $5 bonus!You will also earn today's Cash Back rate of up to 8% Cash Back in addition to the bonus!You have activated this offer!Complete the bonus offer and the bonus will be added to your account within 7-10 days.I have made a purchase on February 22 of over $20 and for some reason the standard rebate went to my son's account. I have no idea why this happened because once I activated this offer it went to shop now and I clicked that link. I don't know why it went to his account and why he is not entitled to the $5 bonus as stated in the email.The order number is WG55714098.According to their representative since the order went to my son's account he will not be eligible for the $5 bonus. I have tried to resolve this with numerous messages, however I have been told to cancel or return the order and start again, however, nothing has changed and if I click on activate again I will get the same results. I have since picked up the order.I have followed all the directions as written in their email and I just want my son to get the $5 bonus that was promised.Thank you in advance.

  

  Business response

  02/27/2024

  Hello,
  
  The order in question - ********** #WG55714098 - was not place through the BeFrugal account ******************* Also, per review of the users account there are no transactions placed at ********** between Feb 19, 2024 and Feb 23, 2024.  As such this account is not eligible for a $5 bonus as no eligible purchase was made.
  
  Best,
  BeFrugal Team

  Customer response

  02/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I don't know why the order did not go through my account ******************** but I followed the directions exactly as stated in the email.  The order was credited to my son's account *********************************).  I don't want the $5 for my account, but rather based on the terms of the email I am requesting for this bonus to go to his account.  The product was purchased at *********** for over $25 during the dates of this offer.  

  Thank you in advance.
  

  
  Regards,

  *****

   

   

  

  Business response

  02/28/2024

  Hello,
  
  Again as the order in question - ********** #WG55714098 - was not place through the BeFrugal account ************************ this account is not eligible for a $5 ********** bonus. 

  If your son has his own BeFrugal account he should reach out directly to us. 
  
  Best,
  BeFrugal Team

  Customer response

  02/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As in my previous comment to you, plus, my numerous messages with ****, I don't want the bonus for ************************.  I just want to make sure that my son gets the $5 bonus ************************ because according to your email he met all the requirements for a purchase at *********** over $20 and during the dates of the offer.
  
  Thank you in advance.
  
  Regards,

  *****

   

   

• Initial Complaint

  02/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked a hotel through Priceline last year using the link on their website, and the total purchase amounted to $1,984.60 with an advertised 6% cashback. Despite patiently waiting for several months for my cashback to be credited, I have yet to receive it. Today marks the 4th month since the purchase. Upon reaching out to their customer service, I was informed that my request was denied as I did not contact them within a 60-day timeframe. However, this 60-day policy was not explicitly mentioned during the booking process on their website. I find this lack of transparency troubling and feel deceived by their practices.

  

  Business response

  02/16/2024

  Hello,
  
  Inquiries regarding non-tracked purchases must be submitted for investigation within 60 days of the initial transaction.  Due to restrictions imposed by retailers for timely inquiries, we are not able to open new inquiries for non-tracked purchases if the sale date was more than 60 days ago.
  
  The users purchase on October 15, 2023, as such this exceeds the time limit. Unfortunately,we will not be able to help you with this purchase.
  
  Earned cash back should appear in the users account within 7 days of placing an order.
  
  The information outlined above can also be viewed in our FAQs and our Terms &Conditions.
  
  ***********************************************************
  ********************************************
  
  Best,
  BeFrugal Team

• Initial Complaint

  01/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  BeFrugal first withheld then denied payout of $53.31 to customer (me), stating reason that they did not get paid by their partner, the merchant.

  

  Business response

  01/26/2024

  Hello,
  
  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************

  BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned. 
  
  Best Regards,
  BeFrugal Team

  Customer response

  01/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The terms provided by Befrugal does not provide a valid cause and effect argument. First of all, cashback is  promised by Befrugal and only by Befrugal. The merchant has in no way given me any information suggesting I would be earning cashback through Befrugal. Secondly any agreement between Befrugal and merchants concern only these two parties. That is, a business's failure to make profit is not a valid argument for justifying the business's refusal to pay its landlord. Person A's mortgage default is not a valid reason for the bank's refusal to person B's  savings account interest. A grandparent not feeding the parent does not make the parent's failire to feed the child justified. 

  A business may list any kind of terms. But if the terms listed are logically/ethically flawed, they need not be respected. Further more such term from Befrugal suggests they may exploit customer at any time and such business practice shall be condemned.

  Another flaw in the response, Befrugal admitted they are refusing to pay me my claimed amount, but never proved their excused that ******** refused to pay them is true.

   

   

    

  

  Business response

  01/29/2024

  Hello,
  
  As stated in previous reply BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned. This is also noted in our terms and conditions: ***********************************************************
  
  The user may also reference our FAQ: ******************************************** which provides additional details on Cash Back Program. 
  
  
  Best Regards,
  BeFrugal Team

  Customer response

  01/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Please stop repeating "BeFrugal has not received any commission or cash back from the sale". This has nothing to do with me as a consumer. It is not a consumer's job to be concerned about Befrugal not making profit. Commission is between Befrugal and DiscountTires. Cashback is between Befrugal and me. Regardless of what terms Befrugal states, this is not a mathematical equation, and two issues cannot become one. 

  This was a totally unacceptable response in the beginning, and it is getting ****** ridiculous that all you can do is repeat it instead of addressing the issue.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  01/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Purchased a freezer through befrugal on Jan 02 ****. It tracked on the website. They won't acknowledge or pay. Order date: Tue, Jan 2, **** Order number: 2000116-77223313 Your package shipped, ***********!Items from your order are on the way. View the latest status of your order in your order details.View order details Shipping *********************************** ************************************************************************** 1 item arrives by end of day Thu, Jan 4, **** On time ***** tracking number ************ Sold and shipped by *******

  

  Business response

  01/16/2024

  Hello,

  Per review of the users account when the order was placed ******* was not offering cash back on the Appliances department.   BeFrugal has not received any cash back from the sale referenced as such there is no cash back earned.  The user can view the ******* terms for their Shopping Trips using this link: *****************************************************************

  Best regards,
  BeFrugal Team
  

  
  

• Initial Complaint

  01/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had made a purchase at Hotwire through Befrugal, that should've earned me a cash back of $109.01. Befrugal has delayed and never paid me that cash back, and citing pending investigation every time I contacted them, for a total of three times spanning over 7 months. There had been no progress in their investigation whatsoever and they had yet paid me the cash back.

  

  Business response

  01/02/2024

  Hello,
  
  
  BeFrugal submitted an inquiry with the retailer on November 8, 2022 in regards to the Hotwire sale mentioned.
  
  
  There is no resolution timeline provided by the retailer.  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  
  We have also posted the $109.01 to the users BeFrugal account as pending until the retailer confirms the sale.
  
  
  Best regards,
  BeFrugal Team

  Customer response

  01/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  it has been 14 month since BeFrugal initiated the inquiry and theres not progress whatsoever. The lack of action is unacceptable. The $109 credit posted to my account does nothing as its pending and cannot be redeemed or transferred out. BeFrugal needs to take immediate action and reimburse for the missing cashback.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jiaxi

   

   

  

  Business response

  01/03/2024

  Hello,
  
  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************
  

  As of today BeFrugal has not received any commission or cash back from the sale referenced.  We have submitted an inquiry to the retailer regarding this transaction.  We will keep the inquiry open until we hear back from the retailer.   The cash back placeholder will also remain on the members account.
  
  Best Regards,
  BeFrugal Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩