Complaints
Customer Complaints Summary
- 923 total complaints in the last 3 years.
- 302 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying for more than 6 months to cancel a subscription with Total AdBlock. Their website does not make it easy to cancel. I realized I was being billed $14.99/mo several months ago via my ****** account charged to my debit card and tried to cancel. I thought that was taken care of, but I see that I have been again since January. I have tried to cancel the service, but I am not technically astute and must have inadvertently asked for the service some time ago. There does not seem to be any end to this billing. I don't want the service it is not turned on - on any of my laptops, desktops or phones. I don't know how else to proceed. ****** tells me to go to their website and their website provides the most complicated instructions, to insure that you can't cancel. PLEASE HELP!!!!! I am 79 years old and on a fixed income. Thank you.
Business Response
Date: 07/04/2025
Hi ********,
Thank you for contacting Total Adblock via the BBB.
I have reviewed your complaint and it's entirety and want to explain to you that you have had 3 active Total Adblock accounts actively running, which is why you were noticing multiple charges. Please be advised that all 3 of these accounts have now been fully cancelled, and you will no longer be charged for the service.
I have refunded the most recent charge of $14.99 to your ****** account, unfortunately, all other payments taken fall outside of our money back guarantee period. But rest assured, you will not be charged again.
Please let us know if there is anything else we can help with.
Warm regards,
- Total Adblock ************* TeamInitial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally signed up with this program on a trial basis. I ended up never using it and canceling it. I had initially paid through ***** Pay but noticed that my credit card was being charged separately also for the same service. I canceled the ***** Pay payment and attempted to cancel with the company. However, they are continuing to charge me every month for a service that I do not use have not used and will not use.Business Response
Date: 06/26/2025
Hi *******,
Thank you for reaching out.
We have not recieved a cancellation request from you and this is why your services continued to renew as per the agreed terms.
Your account is fully cancelled, please check both spam and inbox for confirmation.
Kind regards,
TotalAV ************* TeamInitial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not heard from the business in response to my complaint.Customer Answer
Date: 06/11/2025
Friday, May 30, 2025 $9.95. This has been happening every month since November 2024. I didn't sign up for this service. They have my banking info, even though my card number has been changed several times because of these transactions.Business Response
Date: 06/26/2025
Hi ******,
Thank you for reaching out.
We'd like to take a moment to clarify our subscription renewal process and the introductory discount you mentioned. When customers sign up for our services on a monthly or annual subscription, they are indeed offered an introductory discount. This special offer is our way of welcoming new customers and showing our appreciation for choosing our services.
It's important to note that, as detailed in our terms and conditions, which you agreed to when signing up, all our services automatically renew to ensure that your devices remain ************************ without any interruptions.
However, the introductory discount applies only to the initial subscription payment. When it comes to renewal, the charges are at the regular rate, and these rates are subject to change.
We strive to provide a transparent and valuable service, and your review helps us in achieving that goal. If you have any further questions or need assistance with your subscription, please don't hesitate to reach out to our customer support team - ******************************************. We are here to help you and ensure that your experience with our services is as smooth and secure as possible.I can see that you have reached out to us and cancelled your account. Your account is fully cancelled and no further payments will be taken.
Kind regards,
TotalAV ************* TeamInitial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* my subscription in 2023. They continue to charge my credit card every year 2024 and 2025 for $159.00.They apparently do this to people all the time. The internet is full of complaints on these automatic renewals from **************************** how many people don't even check the card statement. These people as crooked as they come.Business Response
Date: 06/26/2025
Hi ****,
Thank you for reaching out.
We'd like to take a moment to clarify our subscription renewal process and the introductory discount you mentioned. When customers sign up for our services on a monthly or annual subscription, they are indeed offered an introductory discount. This special offer is our way of welcoming new customers and showing our appreciation for choosing our services.
It's important to note that, as detailed in our terms and conditions, which you agreed to when signing up, all our services automatically renew to ensure that your devices remain ************************ without any interruptions.
However, the introductory discount applies only to the initial subscription payment. When it comes to renewal, the charges are at the regular rate, and these rates are subject to change. We want to keep our customers informed about this process, which is why we send out an email notice 30 days before the renewal date. This allows you to make an informed decision regarding your subscription and to be aware of any changes in pricing.
We strive to provide a transparent and valuable service, and your review helps us in achieving that goal. If you have any further questions or need assistance with your subscription, please don't hesitate to reach out to our customer support team - ******************************************. We are here to help you and ensure that your experience with our services is as smooth and secure as possible.Your account is fully cancelled and no further payments will be taken.
Kind regards,
TotalAV, ************* TeamInitial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dont have an account. Last year I ordered their antivirus they was running a promotion they took that money and more out of my account. Its been so long. I was shocked that they went back and took money again from me. They only took 10, because of them I had stop putting but a small amount of money on my chime card. I am livid. I havent heard from them since last year. They are crooks!!!Business Response
Date: 06/17/2025
Hello Freda,
Thank you for reaching out to us.
Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.
Kind regards,
TotalAV Customer Experience TeamInitial Complaint
Date:06/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started but never completed the process of signing up for one product. I called them and told them it was a mistake and to cancel any charges made on my account. They agreed to do this but it was never done and there have been subsequent charges made to my credit card. 4/28/25 for $19.00. 5/12, $38.98 and $19.00, 5/19 $38.96. I would like all of this money refunded and no subsequent charges made to my credit card.Business Response
Date: 06/17/2025
Hello Aaron,
Thank you for reaching out to us.
Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.
Kind regards,
TotalAV Customer Experience TeamInitial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is stating that I ordered anti virus on 5/2/2025. I did not order anything of the such. They are charging a ***** cancellation fee . This is outrageous, they credit the charge of 9.99 and turn around chrg *****. they also have very poor customer serviceBusiness Response
Date: 06/11/2025
Hello ******,
Thank you for reaching out to ***
Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.
Kind regards,
TotalAV Customer Experience TeamInitial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see invoice date and detailsBusiness Response
Date: 06/11/2025
Hi Tale,
Thank you for reaching out.
We can see that you contacted us directly, and your account has been cancelled and refunded.
If there is anything else we can help with, please contact us directly.
Kind regards
TotalAV ************* TeamInitial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to resolve this matter since September 2024. I subscribed for antivirus software and paid $39 for a year. Didn't get the software. I placed a call spoke with a representative that stated I would get refund 3-5 days. On May 25, 2025 charged $39 and $19.99. Called and the telephone number no longer in service. I sent an email for refund of $100.00 for all charges have not received a response. Please help me to get my money back. I am sick and disabled on a fixed income so I really need my money. Still have not received software and I don't want it as well as any conversation with this company. IT IS A SCAM!!Business Response
Date: 06/11/2025
Hello ****,
Thank you for reaching out to ***
Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.
Kind regards,
TotalAV Customer Experience TeamInitial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 2nd 2025, I contacted this company to cancel my subscription at which time I had to open a bit coin account, they wanted a picture of my drivers license and a selfie. I don't understand why any company would need that just to cancel a $9.95 subscription.Business Response
Date: 06/10/2025
Hello ********,
Thank you for reaching out to ***
Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.
Kind regards,
TotalAV Customer Experience Team
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