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          Find a Location

          The Software MacKiev Company has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Software MacKiev Company

              30 Union Wharf Boston, MA 02109-1202

            • The Software MacKiev Company

              18 Commerce Way Woburn, MA 01801-1051

            • The Software MacKiev Company

              PO Box 460 Brockton, MA 02303-0460

            Business ProfileThe Software MacKiev Company

            Computer Software
            Multi Location Business

            Additional business information

            See all additional business information

            Contact Information

            30 Union Wharf

            Boston, MA 02109-1202

            Visit Website
            (617) 227-6681

            Customer Reviews

            1.25/5

            Average of 28 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            21 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            In Memoriam, Edmark, ClueFinders, Mavis Beacon, Hyper Studio, 3D Weather Globe, WORLD BOOK, KID PIX, The Print Shop, Family Tree Maker

            Business Details

            This is a multi-location business.

            Find a Location

            The Software MacKiev Company has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Software MacKiev Company

                30 Union Wharf Boston, MA 02109-1202

              • The Software MacKiev Company

                18 Commerce Way Woburn, MA 01801-1051

              • The Software MacKiev Company

                PO Box 460 Brockton, MA 02303-0460

              Location of This Business
              30 Union Wharf, Boston, MA 02109-1202
              BBB File Opened:
              8/12/2004
              Years in Business:
              27
              Business Started:
              1/1/1997
              Business Started Locally:
              6/20/2003
              Business Incorporated:
              1/3/2000
              Type of Entity:
              Corporation
              Number of Employees:
              12
              Business Management
              • Ms. Sigita Bartuseviciene, Director of Operations
              • Mr. Jack Minsky, President
              • Ms. Zinna Alekseeva, Vice President
              Contact Information

              Principal

              • Ms. Sigita Bartuseviciene, Director of Operations
              • Mr. Jack Minsky, President
              • Ms. Zinna Alekseeva, Vice President

              Customer Contact

              • Ms. Sigita Bartuseviciene, Director of Operations
              Read More Business Details and See Alerts

              Customer Complaints

              21 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/19/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              I purchased from Mackiev, Family Tree Maker 2019. I purchased it as an upgrade which I downloaded fine. I also purchased as part of the same transaction, 2019 dvd and the Spiral companion guide. This occurred on 1/4/24. I have not received as of 1/19/24 the spiral companion guide or the dvd. I contacted Mackiev by chat and got no satisfaction. I got a vague answer, that they were sending these items out, "in waves." I cannot use the FTM2019 without the spiral companion guide. I have started a 6 month subscription on 1/4/24 and cannot use the program effectively without it. They charged my **** card $85.90, and have not delivered the complete product. My 6 month subscription is being wasted because of this. They should not conduct their business in this manner. Thank you in advance for your help.
              Read 20 More Complaints

              Customer Reviews

              28 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Julie M

              02/24/2024

              Problem: Unable to add an index or table of contents to a book I was creating. Have made at least 10 books previously to this latest book and HAVE been able to add the index and t.o.c.Was unable to connect via chat so communicated via email. Got a response from **** which said that there was a glitch in the program that would not let you add these features and that the only solution was to not add them. I told him that previous to the present book I was creating I had successfully added the features. He said that I must have just been lucky. I told him that I had been lucky with the last 10 books I had created. He had no other suggestions. ??I guess there is a new version coming out later this year. Hope it restores this function.
              Read 27 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

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