Important information
- Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 1/7/25
BBB shared the findings and recommendations with Simplisafe, Inc.
The findings appeared to show:Equipment Issues: Customers frequently report problems with the reliability of SimpliSafe’s hardware, including sensors, cameras, and base stations.
Customer Service Challenges: A significant number of complaints mention poor customer service experiences, including:Long wait times to reach support.Inadequate issue resolution.
Billing and Cancellation Issues: Customers report problems with billing practices, including:Unexpected charges after service cancellation. Difficulty canceling subscriptions.Miscommunication about promotional offers
Installation and Setup Problems: Customers express frustration with the DIY setup process, reporting:Difficulty pairing devices,Incomplete instructions,Issues with system activationSimpliSafe, Inc. on 04/02/2025 responded to BBB with:
SimpliSafe is heavily focused on our customer experience, and we’re always looking for ways to address customers' ever-evolving needs. That includes providing different channels to get support when and how they need it, such as through our live chat, where help is available 24/7. Overall, we’re proud of the support we provide our customers. Not only do we have an industry-leading Net Promoter Score, but SimpliSafe was also recently awarded for customer service excellence by USA Today and Newsweek. Whether digitally or over the phone, we’re committed to supporting and resolving customers’ needs.
With regard to our incentive programs, which were referenced in the trends, we’re aware that some customers experienced issues with the refer a friend program or in securing their gift card. Upon learning of these issues, we quickly worked with our internal teams and third party incentive provider to resolve those issues going forward and are committed to resolving any past individual issues brought to our attention. If customers encounter any other issues with the incentive program, we recommend contacting our customer support team, who can escalate and resolve the issue.
Complaints
Customer Complaints Summary
- 563 total complaints in the last 3 years.
- 230 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Monday, March 5th, 2025, I was on the phone for 1 hour and 30 minutes waiting to speak to a supervisor. The issue I had called about was not resolved by the customer service rep. *** kept giving me the run around, demonstrating that she was incompetent. I asked to speak to a supervisor and she kept me on hold on purpose and never had any intentions of connecting me with a supervisor. The company needs to let customers know that if they call customer service with a problem, that nothing will be done to solve it and that if you ask to speak with a supervisor that they will place you on hold indefinitely. After being on hold for 1 and a 1/2 hourd, the customer service representative disconnected the call. This is a scam that they are running.Business Response
Date: 05/06/2025
Hello,
Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
Sincerely,
SimpliSafe Customer ServiceInitial Complaint
Date:05/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SIMPLI safe alarm company. The batteries that come installed in devices are dead within a few months. I have called many many times to complain they refuse to replace batteries. They quote that batteries have a life of more than a year. Took 6 weeks to replace a device. All customer service is based in another country and impossible to understand the accent. Many times having to re state complaints. This is a gross negligent product.Business Response
Date: 05/05/2025
Hello,
Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
Sincerely,
SimpliSafe Customer ServiceInitial Complaint
Date:04/28/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had ongoing issues with the functional ability of my system. Motion sensors not working, camera's not working and I've lost confidence my property is protected. Simplisafe 1st determined one of my outdoor cameras was bad and sent a replacement (see tracking #) which appears now to be lost. After disconnecting the 'bad' camera system continued to malfunction so they sent a replacement base station and keypad. When I called after 10 days of camera not being delivered I was told that the problem was the latest update was bad not the camera. They also told me when installing the new base/keypad to turn off the auto-update feature. Today they tell me that's not true. I don't know what to believe. They also told me today that can't do ANYTHING to reship another camera, it's in **** hands and not their concern. They also told me today that their 30 day return window isn't really 30 days it's unlimited?!? I paid for a functional, monitored alarm system and for over 2 weeks now I have zero faith in arming the system for protection. What I want is for Simplisafe to ship another new camera so I can install the new components and not be concerned the camera wasn't causing the malfunctions. I told them today I'd be happy to return the now missing camera if it ever shows up along with the old base/keypad. I also want clarification on whether or not the the problems are indeed due to a bad update and, if so when I can confidently update the firmware.Business Response
Date: 04/29/2025
Hello,
Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
Sincerely,
SimpliSafe ****************Customer Answer
Date: 04/29/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
I've spent hours over multiple phone calls with Simplisafe specialists on this matter and 18 days later they've still not solved my issues. Every call is a battle. Why should I believe this time will be different? This response does NOT resolve my issues, it simply kicks the can down the road.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 05/02/2025
Hello,
We spoke with *****, we reshipped a new camera as prior replacement was lost in transit. We also explained to ***** the correct information that the firmware update was not a factor in the camera issue as previously told.
If you have any further questions please contact our Customer Support Team.
Thank you,
SimpliSafe Customer Support.
Customer Answer
Date: 05/07/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The new components were installed in collaboration with Simplisafe's tech support. 1st night = OK. 2nd/last night not at all. Starting at 1:42 am through 5:52 am the backyard camera triggered every 2-ish minutes. I turned the system off at 2:02 am and the problem persisted. Nearly 4 hours of false alarms. As you can see in the video attachment (note: evidently your system does not accept video files. I will send directly to Simplisafe) there is no human in the fenced back yard. There is no animal or flying creature. There is no bug on the lens (I checked). I've lost all faith in the system to adequately protect my property/self.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 05/30/2025
Hello,
We successfully recreated a replacement order to make up for the lost package due to the address being improperly input during the initial order. We advised ***** that the firmware update was not an issue regarding the camera as advised by our innovation lab team.
If you have any further questions please contact our Customer Support Team.
Thank you,
SimpliSafe Customer Support.
Initial Complaint
Date:04/25/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a customized 11-piece SimpliSafe system by phone on January 27, 2025. During the sale, I was not informed about the different monitoring plans or that specific cameras were required for certain plans. The system arrived a few days later and was installed on February 5. I was told the 60-day money-back guarantee would begin on the day of installation. Soon after setup, I experienced issues with the app and the camera. I contacted SimpliSafe multiple times via chat and phone, trying to troubleshoot. These problems continued over the next few months. I reached out repeatedly for support, dealing with one issue after another. Eventually, I decided to return the system due to ongoing problems. At that point, I was told I was outside the 60-day return window, which SimpliSafe claimed started on the purchase datenot the installation date as I had been told. My return was denied. Since I was unable to return it, I looked into upgrading the monitoring plan to try and make it work. At that point, I was informed Id need to purchase a different type of camera to use the upgraded featuresinformation that was never provided during the initial sale. I dont understand why the correct camera wasnt recommended from the start. This has been a frustrating and time-consuming experience. I purchased this system for peace of mind and home protection, but instead Ive dealt with unclear information, system issues, and poor support. They have documentation of multiple interactions that confirm my efforts to resolve the situation. At this point, I am requesting a full refund and return of the system. I believe this is a fair and reasonable resolution based on the misleading information I received and the continued issues with the product. I am submitting this complaint to the Better Business Bureau in hopes of resolving the matter quickly and finally.Business Response
Date: 04/27/2025
Hello,
Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
Sincerely,
SimpliSafe ****************Customer Answer
Date: 04/27/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I would like a refund immediately, not speak to someone else. I've already spoken to numerous SimpliSafe customer service representatives about this matter.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Victoria
Business Response
Date: 05/02/2025
Hello,
We spoke with ******** and after listening to calls specific information was incorrectly given to ********. Due to this we accepted the return of the system for full refund, once items are received ******** will receive a full refund.
If you have any further questions please contact our Customer Support Team.
Thank you,
SimpliSafe Customer Support.
Initial Complaint
Date:04/24/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive had SimpliSafe for many years. Throughout the years, *** had many problems with my monitoring service. Lately, I realized that the connection to the dispatcher has no cellular connection. So if my power went out, the alarm system is useless. My first attempt to call and get this resolved. The person answering argued with me about my plan does not include cellular service. It took someone above her to set her straight. After spending time on the phone, send me a new base station for the second time had to reset install all my sensors smoke detector, etc. the base station sent still did not work. I called on Saturday and told them I wasnt comfortable even leaving the house without being protected. She assured me that I would get a call Monday morning between 8 AM and 11 AM. The call did not come in till Tuesday afternoon. So I called and said I need to talk to someone immediately this is an ongoing problem that shouldve been handled days ago. I was told that I had to make an appointment and waiting in line to get my problems resolved that has been going on for years. I am at my wits end and do not feel I should pay for a monitoring service. Im not receiving. Very upset.Business Response
Date: 04/25/2025
Hello,
Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
Sincerely,
SimpliSafe Customer ServiceCustomer Answer
Date: 04/27/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Im not sure what Im responding to. Looking into it is not a solution.?Business Response
Date: 05/02/2025
Hello,
We contacted **** from our innovation lab and informed that the call was on a recorded line as we do for all outbound calls, **** refused to speak on a recorded line and disconnected the call. We informed **** that all calls are on a recorded line and stated when contacting in or receiving an outbound call from SimpliSafe, if **** wishes to not speak over the recorded line we suggest that **** reply to the email that was sent from our innovation lab.
If you have any further questions please contact our Customer Support Team
Thank you,
SimpliSafe Customer Support.
Customer Answer
Date: 05/18/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Im a senior but uses an iPhone, which is hard to read. Simplisafe to give help for some thing youre paying for unless they record and use your voice. I am not comfortable with this and I think if Im paying monthly for a service I should receive it. This has been a waste of time.Business Response
Date: 05/21/2025
Hello,
We have reached out to **** via E-mail as customer does not feel comfortable speaking on a recorded line, we have explained that all calls inbound to as well as outbound from SimpliSafe are recorded lines. We explained that if **** was not comfortable on a recorded line to please respond to our innovation lab e-mail contact and see if they may assist through e-mail. We also informed **** that any calls from our monitoring department are also recorded.
If you have any further questions please reach out to our Customer Support Team.
Thank you,
SimpliSafe Customer Support.
Initial Complaint
Date:04/22/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given a SimpliSafe Front Doorbell as a gift a few years ago. It randomly stopped connecting to my WiFi or sporadically connected. I reset and troubleshooted on my own before reaching out to SimpliSafe. Once I reached out via their chat function, I was told to take steps (some ***eats of what Id already done) and that our chat wouldnt disconnect. It did. So I reached out again. Our chat got disconnected again. I tried chatting again and it wouldnt go through. So I called. The person I spoke to said that since the doorbell was a gift, I would have to buy a new one. Its their policy that I have to prove it was purchased through them in order to receive a ***lacement. Thats fine, and I appreciated the 40% discount the *** said he was giving me, but I should not have to reach out 3-4 times and spend hours of my time dealing with SimpliSafes system glitches or whatever that resulted in my chats disconnecting or spinning in circles before being told Ill have to buy a new camera. Thus, I am requesting a refund as a gesture of goodwill, or allow me to send in my doorbell for a trade out.Business Response
Date: 04/23/2025
Hello,
Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
Sincerely,
SimpliSafe ****************Customer Answer
Date: 04/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******** ********Initial Complaint
Date:04/22/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to connect SimpliSafe to the internet but saw it wasnt pairing. Here said it wasnt connected to the internet. We tried but it didnt work. **** didnt talk at all for over 10 minutes. He could have said I need this kind of internet or what the issue is. I asked for a return label. Silence.Business Response
Date: 04/23/2025
Hello,
Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
Sincerely,
SimpliSafe Customer ServiceCustomer Answer
Date: 05/21/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not have my refund over 1 month later. Please reopen case.
Business Response
Date: 05/30/2025
Hello,
On May 23rd 2025 we have successfully processed the refund for **** *****.
If you have any further questions please contact our Customer Support Team.
Thank you,
SimpliSafe Customer Support.
Initial Complaint
Date:04/22/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased Simplisafe monitoring service when we moved into our current house in August 2022. We sold our house April 2025. We had included the home security system in the sale of the house. Simplisafe prevents you from cancelling this monitoring service through the app, you MUST call in and cancel. I called in to cancel the monitoring and the agent tried to aggressively dissuade me from cancelling until we actually moved out, hoping I would forget and continue paying $31.99 indefinitely. Finally they cancelled the paid monitoring service but when I tried to log in to my system (which should still allow the doorbell and cameras to work), I was completely locked out. I tried for over an hour to get back into my system with the chat representative (******) but somehow my base station which had been working perfectly for 3+ years was now bricked along with a carbon monoxide detector. No matter how many times I tried to reset everything the base station still does not work. Everything I try through the app and web interface shows me locked out of the system I paid for unless I sign back up for the $31.99/month monitoring system. The doorbell doesnt work and Im not convinced the smoke or carbon monoxide detectors work either. I have two young children at home so you can understand the anxiety this is causing.Business Response
Date: 04/22/2025
Hello,
Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
Sincerely,
SimpliSafe ****************Initial Complaint
Date:04/09/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint due to SimpliSafes refusal to address a serious product defect involving their Smart Locks, which has now become a safety hazard. I own a large SimpliSafe system and recently added two Smart Locks, purchased from ******, an authorized SimpliSafe retailer. These locks have proven to be defective, often locking and unlocking improperly. Despite replacing them and attempting all troubleshooting steps provided, they still fail regularlyat least three times a weekmaking it difficult or impossible to exit or enter our home safely.I contacted SimpliSafe directly, providing full details, including the order number. They acknowledged the issue but refused to help because the items were purchased through ******. When I contacted ******, they referred me to SimpliSafe since the return period had passed. I am now caught in a loop between two companies, with no resolution or accountability, despite the equipment being clearly ************ a long-time SimpliSafe customer with over $500 in equipment and an active monthly subscription, I find this treatment unacceptable. SimpliSafe should stand behind their products regardless of whether they are purchased through their website or through an authorized retailer like Amazonespecially when safety is at risk.I am requesting a full refund for both defective Smart Locks and a clear policy from SimpliSafe about how they intend to support customers in similar situations going forward.Business Response
Date: 04/10/2025
Hello,
Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
Sincerely,
SimpliSafe ****************Customer Answer
Date: 04/10/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
While the representative from the office of the CEO who called me was very kind and respectful, this doesnt change the fact that the company is not taking the appropriate, in my opinion, accountability for the situation. Being unable to open my door because I am locked in due to my SimpliSafe device is unacceptable, and requiring me to go through multiple replacements and refusing to compensate me for what I paid for these devices is unacceptable, regardless of the fact that I purchased through ****** as an authorized retailer.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 04/18/2025
Hello,
We spoke with ****** and informed that we are unable to proceed with returns and refunds from products purchased from 3rd party locations. We did explain that all our products are available for service and technical support to make sure they are working efficiently. If you have any further questions please contact our Customer Support Team.
Thank you,
SimpliSafe Customer Support.
Customer Answer
Date: 04/22/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as
This is unacceptable. Their product is causing a safety hazard in my home, and they are unable and unwilling to take accountability. The representative from the office of the CEO was very professional, but I am disappointed in the companies, lack of follow-through.
FAQ
Regards,******
Initial Complaint
Date:04/09/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company will not cancel the alarm monitoring service. I have not lived in the home for over a week, and the new owners should not have to live with an alarm they cannot operate without my mobile phone. No online option to cancel. Multiple attempts to call the listed phone line either disconnected or routed me to a foreign call center that could not help. I would like the account canceled immediately. The new owners probably would have used them. They probably will not after this.Business Response
Date: 04/09/2025
Hello,
Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
Sincerely,
SimpliSafe ****************Customer Answer
Date: 04/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
The business worked quickly to resolve the matter and I have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******** ****
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