Business ProfileforLogixhealth, Inc.

I have been disputing a medical bill from LogixHealth for almost 3 years now. In March of 2021, I scheduled an appointment for me at a COVID drive-thru test site that was located outside of Hallmark ******************* A while later (after they billed the wrong insurance), I received a bill from Logixhealth for $75.41 for an urgent care exam from Hallmark Health. I did not have an urgent care exam and my insurance company (Cigna) believes that the bill was medically coded incorrectly, because they would cover the full cost of a COVID test if the claim was submitted properly. I have been asking for 2+ years to speak to someone from Logixhealth who can help rectify this issue and they are refusing to allow me to dispute this bill. The company is refusing to provide me with any medical documentation to explain this bill. They are insisting that they are speaking with my physician which is false Hallmark ****************** closed and was bought by *****, and ***** does not have access to my medical records from this time period, so I do not know what physician they are speaking to. Whoever it is, it is someone I am unable to contact. As a patient, I have the right to dispute a medical bill coding error directly with my provider and Logixhealth is refusing to connect me with the provider they are allegedly in contact with. They just sent me the attached letter threatening to send my bill to collections and I am very scared that they will send the bill to collections whether or not I pay it (I see from their BBB report history that this has happened to other consumers). I am going to pay the bill in an attempt to prevent them from sending it to collections (and because I am tired of spending hours on the phone with their customer service), but I would like a refund from the company once this is resolved, especially if they continue to insist on not allowing me to speak with the medical provider they are sending me this bill on behalf of.