Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one order was charged and sent 2 in the mail.I returned it in a timely manner but did not get my refund and they received it on May *******.they say they can't put it on my new card. I have to call the bank

  Business Response

  Date: 05/28/2025

  The customer made2 separate orders for 2 different products

  Order 1

  ZX-03187470 1 X MILO - 22 Hour Voice Activated Recorder Pen , 1 X Mobile Phone Reader Adapter, 1 X USB Travel AC Wall Charger which was purchased on Mar 5, 2025, 8:06:08 AM and refunded on May 23, 2025 2:49:28 PM
  
  
  Order 2 

  Order # ZX-******** 1 X Mobile Phone Reader Adapter

  This order was not returned and not refunded.  The customer received a refund on the original card, there is the only way we can issue a refund back to. 

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased security camera March 22, 2024. It worked great till October 2024. I reached out to tech support via email. Corresponded **** ***** with lots of trouble shooting. It was determined the I needed to send my camera back, so they could send me a new one. (Which was new to me! One that had been recertified.) Thus camera doesn't pick up anything more than 5 ft out. It's supposed to have a 30 or 35 ft range. That was the complaint of the first one. I had to pay ***** to return the first one. Now they want me to pay to ship the other one back as well. I asked they to send me a shipping label and they aid it wasn't approved for that. This company is a scam and not willing to stand behind the one year warranty. If your product fails it should be on the business to fix it....not the customer.

  Business Response

  Date: 01/23/2025

  Hello,

   

  We are aware the customer may have received a defective camera, we have authorized a return label for the new defective camera so there is no cost to the customer to replace it. 

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately April 11, 2024 I purchased a Koios Quad-1080 P nanny camera USB outlet wall charger from ************ I received a travel adapter for sockets, which has no nanny camera. I contacted the company. They sent me a letter stating I should open the back of the device by removing the four screws where I would find the ** card slot in the hidden camera inside. I dont believe this advice. there was no mention of a nanny camera in any of the literature accompanying this device. I believe that advice would avoid any warranties and possibly any complaint I have about the product. I would like the company to replace the adapter I have received which I have not used with the correct device.

  Business Response

  Date: 12/09/2024

  Can this customer please share the order number from Zetronix?  We do not see any orders under email ***************** from April 2024.  We sell several nanny cams an in order to help the customer better we need to know the exact model number and purchase date so we know which version they have, without the correct order number there is no way to know which product he has as we sell several.  Can the customer please include order number so we can verify they have a ZETRONIX product so we can provide specific help for that particular product. 

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is seriously the worst purchase I ever made. From the quality of the frames to the video quality to not getting a full refund as promised. Was charged 50 dollar restocking fee from a defective glasses. They are 100% still profiting from that restocking fee. That's how cheap and poor the quality was. They told me that the **** cable was able to transfer files on their end but thanks for obvious. It obviously will and can be detected on new devices, what do they want me to do? Try it on a new device? After spending more than the meta/rayban glasses with less than tenth of the quality you want me to keep trying after I uninstalled and reinstalled the drives, and did basically all other troubleshooting except for doing a system restore. Why would I system restore or even keep trying on something so worthless? Like I'm sorry but I simply got scammed. The frames. It's honestly cheaper than glasses you get at a gas station. Its the poorest of the poor quality. I honestly can't believe they think its okay to charge this absurd amount. Its cheap plastic and I was nervous I was going to break them the second I touched them. Theres no way the frames cost more than a dollar from ***** because that's where its from. The quality check probably cost more than the product itself. The picture quality, its not 4k, I compared this to the amazon's camera glasses, the rayban/meta and zetronix one. Zetronix was on par with ******'s 1080P. I dont even think the amazon's glasses I received were 1080, so they're probably lower than that. But the ******'s one cost 50 and the zetronix one cost more than 300. The sd card, you'll need a tweezer to get them out, no joke. Again the **** cable stopped transferring files on MY device. It just stopped working but every other device I use on that usb port works perfectly fine. So what's the point of keep trying, this product is a piece of junk. I just want my FULL refund and stop scamming and stealing from people.

  Customer Answer

  Date: 09/08/2024

  I have not heard from the business in response to my complaint. Never gave me a full refund as they initially mentioned, claimed it was not defective when it clearly was. Their reviews are alll fake, propped up by fake reviews otherwise their entire store would have less than 2 star rating. That's how badly theyre scamming customers with their ridiculously overpriced cheap items. My reviews don't show up on their website. They buy their reviews from shopper approved, 

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an outdoor camera on Friday 7 -19 24 on line. The instructions clearly stated the package would leave today. So I checked with **** The camera did not even get picked up until a week later. I've emailed & called them nearly 8 times to see why it haven't been picked up, they all tell me it has been picked up. *** says it has not. *** picked it up Thursday., nearly a week after it was ordered. I needed the camera by Wednesday 7-24. It will not arrive until next Tuesday. I've gotten nothing but a bunch of excuses. I can't even talk with somebody that will tell me anything but the truth. I just keep getting brushed off.

  Business Response

  Date: 07/30/2024

  Hi *******,

   

  
  I sincerely apologize for the inconvenience you've experienced. According to our records, your camera is scheduled for delivery today, ensuring it arrives before your needed date of the 31st.
  You placed your order on the 19th, and it was shipped the next business day on July 22nd. Since you chose our Free Shipping option, please note that delivery dates aren't guaranteed, and occasionally, *** can take a few extra days to scan ground packages when they are particularly busy.
  

  To make up for the trouble, I can offer you an additional $40 refund on your purchase as a one-time courtesy. Please let me know if this solution works for you.

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  In response  to the gentleman at Zetronix.  I said I needed the package by 7 -24-24 not the 31st.  Your  on line advertising  states CLEARLY that if I get  the order in before 4pm. That they would  get  the package  out the SAME day.   A big advertisement  mess up. 
  That would be the  19th.  I got the order in around  2pm.You stated  that you got the package out the next  business day, Monday.
   It should  of left Zetronix  on Friday,  the 19not Monday the 22nd.. In fact the package  actually left  your place on Thursday the  25 th.not Monday. I just  got the  package today.  The shipping  where it be N.D.A. or reg ground should  go outTHE SAME DAY according  to your  advertisement! Your advertisement it totally incorrect.   Everybody  I spoke  with  said  it went  out that Friday. They  said  they would  keep  me updated.  Not any  of those things  happened. You just  need  to take the advertisement  DOWN if that is the case.   

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zetronix has an advertisement for a 4K dual 4G Wi-Fi security camera. I ******* it 12 June 23 and two weeks later received it at my home, ******** *******. I work away for 14 *********** 7 days, so 2 weeks laterI I tried to connect the Wi-Fi to the ******* **** would not connect. I called Zetronix 6 July 23, and the technician also tried to use the camera software and manual to figure out how to connect it, we were not successful. The technician said he would get back to me, but he never did. I have a mobile ********** so Zetronix had no issues with leaving me a message If they tried to connect me. I bought the camera to installed asap for thieves at my 92 year-old father-in-laws acreage, and after he has no issues, I would bring it back to my house to install it on my Wifi. I had to connect the camera @ My Father-in-law via the 4G network. The alarm went off at night and I had difficulty to shut it off remotely. The father-in-law didnt want the camera any more, especially when it was $723. I contacted Zetronix page on ******** about my issues with the camera. Again they had no solution, I repeatedly had to ask why there was problems with the WiFi connecting? Again, I called in December, the new technician could not hook up the Wi-Fi either. A representative called me to inform me that I bought a 4G ******* not a Wi-Fi camera. Z ads says for Wi-Fi and makes it look like there is a dual connection method. The manual has, the selection of Wi-Fi and 4G on it, software has also the selection of 4G and Wi-Fi. The Rep said 4G on the box, but it also says 4G Wi-Fi on the box. In December the Rep told me that I was passed 30 day return period. He said he would escalate the matter to the owner, to see if he would allow the return. Again, I never heard back from them. I have replied to emails, no success about dealing with this matter. Zetronix put in their ad BBB designated company,

  Business Response

  Date: 05/30/2024

  The customer purchased a 4G LTE camera, not a **** camera. The product they bought is the TY7 Dual Pro Solar 4G LTE Rotating Dual Camera, which can be viewed here: ******************************************************************************************

  
  The product description clearly states its a 4G camera and does not have **** capabilities. The customer's confusion arises from the product box, which has checkboxes for both **** and 4G LTE options, with only the 4G LTE box checked. We have explained that we use the same packaging for both the **** and 4G versions, and only the applicable option is marked.
  Despite several attempts to clarify that the product purchased was indeed the 4G LTE version, the customer insists that the presence of **** text on the box indicates it should have **** capabilities. We have offered to exchange the product for a **** version, but the customer refused and instead accused us of scamming.  
  We have made multiple attempts to resolve the issue and assist the customer, but they have rejected our offers and continue to express dissatisfaction.

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  

  I have provided details including pictures in my first complaint that are being ignored, by BBB  and the company. There are my several other critical facts, not strictly the wrongful confusing universal box label, that should not be used for two different cameras.
  Other facts that are not being considered here:
  1. The manual is Also used by both Wi-Fi and 4G cameras.

  2. The software is used by both cameras

  3. Their two technicians attempted to make the camera work when it was not designed for Wi-Fi. Their technicians also thought they had dual connection methods.
  4. The marketing wording, makes you think it has Dual 4G WiFi design! The ad is not is not clearly stating that there are two different cameras! They chose a wording that makes it very Easy for the company to sell more cameras and not care about the consequences. I bet they have had other customers fall into their trap? These are expensive cameras.
  5. Their statement is that they offered me a WiFi camera, is a lie. At no time did they off me a camera. I wouldve accepted a Wi-Fi Camera If they had offered it.
  
  With all these factors being ignored and their reply, this company should loose their creditation by the BBB. They are lying and they are not dealing with all the facts! I expect the BBB will read my first complaint and this one and deal with all the matters that are true, not just what the company is saying. If the business is truthful and clear this matter, they will call me and offer the same camera in a Wi-Fi camera, with a 2 month return if its not functional. 
  I have attempted to attach two pictures of my proof in this reply and the pictures are not going through. I have sent the same pictures in my first complaint and it seems like they have no merits in my claims. If I dont get a resolution before the one-year term 12 June 2023, I file a lawsuit against the company. Please respond with in 5 business days.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******************************

   

   

  Business Response

  Date: 06/11/2024

  The camera the customer purchased was advertised and sold as a 4G camera not WIFI.  Our techs told her the same thing, we are offering the customer and exchange if the customer wants to ship her unused 4G camera in for a WIFI camera for free.  That offer is still on the table, its a very fair solution and we offered that solution to the customer several times.  The customer needs to ship the 4G camera back to Zetronix and we would ship her a WIFI Camera.  

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There's no instructions of how I can return the product, like a return #, address 

  Business Response

  Date: 06/27/2024

  We gave the customer our address several times

   

  Ue order number as the reference and ship back to

  Zetronix Corp
  Returns & Exchanges
  **********************
  ****************

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Ive sent an email to Zetronixs for approval to return the product,following their website instruction to contact them first before mailing returns.  Its time to get this transaction finally finished. Please let me know what to do?
  *******************************
  ************
  CONFIDENTIALITY NOTICE: This5299 information transmitted is intended only for the addressee and may contain confidential, proprietary and/or privileged material. Any unauthorized review, distribution or other use of or the taking of any action in reliance upon this information is prohibited and may be unlawful. If you received this in error, please contact the sender and delete or destroy this message and any copies. 

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two cameras two sim cards. I charge one camera left the other still in the box withe Sim card for that camera. Set it up will not down load software. Call the next day because their instructions were photo copied onto a paper I could not read. Down load the app get the cam to recognize the phone. I put in my security code for WI fi will not accept the password. Too long. 26 characters the *** you can have is 64. I spoke many times to tech support he reading of a script and had no idea. I said I would give him till tomorrow to see if they would fix the problem. No call no answer the phone. They would not answer the phone. I had to go on line join their website in order make a return claim. I had to pay shipping besides all that. They told me that the 70 dollars they were keeping for processing fees. For a product that's operating system will not allow my password which in this day and age is not that long

  Business Response

  Date: 12/22/2023

  We are very sorry for the inconvenience, there is a limitation with the software that we can't chage.  We have refunded you $72.89 which was the restocking fee back to your credit card today. 

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On April 6th I made a purchase from zetronix website which was $129.99 for a camera for work + $4.99 for a memory card which said was in stock only reason i choose this website because it was in stock, I waited 2 weeks for a tracking number which I never received so I emailed the business and they replied saying that it wasn't actually in stock and it will take 2 weeks to restock my order I waited two weeks sent another email which I never heard back so I sent another email stating how irritated i was and that I will need a refund because i need a camera for my work.. it's may 7th I still haven't received anything from the business. Also the credit card I used to make the payment isn't in service anymore didn't think it was going to take this long to figure things out

  Business Response

  Date: 09/26/2024

  The customer was only authorized for the amount and then never charged.  There was nothing to refund because by the time the item was in stock the customer cancelled the order. 

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a bodycam that not only did not work, but the app that is used for the bodycam was completely different than the actual product. It was somewhere in *****. Plus I had to pay to ship the item back.This company needs to be closed. They are frauds, scammers It does not connect to wifi, nor does the video or camera work and I called several times and no one responded.