Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Chevrolet Traverse from CarZone USA LLC in West Monroe, LA on November 22, 2024 after previously being involved in an automobile accident and my vehicle was totaled. The vehicle was initially only suppose to be a “placeholder” for 90 days which would give carzone time to obtain the vehicle I wanted because they didn’t have it on the lot. Very shortly after the purchase, I began experiencing multiple serious issues with the vehicle, including a persistent “shift to park” error which prevents the vehicle from shutting completely off, a check engine light (diagnosed as a fuel system fault) which I got a diagnostic check that also showed other issues, and water leaking into the interior during rain. The backseat headrests were already stained at purchase, which I pointed out, suspecting prior water damage.
  
  I notified the dealership about these problems early on and repeatedly followed up with them while my third-party AmeriPlus warranty was still active and under mileage. I worked primarily with Mr. **** (the former general manager) and later the owner, *****. Despite my persistence and providing documentation, I was continuously given excuses, delays, or no response at all. After Mr. **** was terminated, communication with ***** also became inconsistent and unhelpful and even felt dissmissive.
  
  
  I have text message between myself and Mr, **** as well as messages with Mr.***** about a replacement vehicle and how over the past few months I still remain in the same vehicle to which more issues continue to emerge. I also have messages that show I went there on 1/22/25 initially as well as went back 1/28/2025 to which I met with Mr **** to start the process sooner for a replacement vehicle because I did not want to wait the 90 days due to the issues already happening. I also have an audio recording that the salesperson suggested i should do in the instance carzone doesn’t hold up their end of the deal of what was promised.

  Business Response

  Date: 05/30/2025

  customer was given a 12 month/12,000 miles warranty and the mile exceeded the warranty limits within 5 months. 

  Customer Answer

  Date: 05/31/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The response provided by CarZone has absolutely nothing to do with my original complaint. My complaint specifically outlines serious issues with the condition of the vehicle sold to me, including: A check engine light that came on shortly after purchase (with diagnostics showing fuel system issues), An ongoing “shift to park” electrical malfunction, Water leaking into the cabin during rainfall, And concerns about the legitimacy of the transaction, since I was told this was a temporary “placeholder” vehicle due to the loss of my prior vehicle in an accident.Instead of addressing any of these very specific and well-documented issues, CarZone’s response mentions car wash damage and license plates — none of which were included in my complaint. This leads me to believe either:

  a) They mistakenly responded to someone else’s complaint, or

  b) They are attempting to deflect and avoid responsibility by offering a generic and irrelevant response.

  I have all documentation and am happy to resubmit my evidence if needed.
  Thank you,
  ****** *******
  
  
  
  
  
  

  Customer Answer

  Date: 06/02/2025

   respectfully reject the business’s response. The issues with the vehicle I purchased began well before the 12-month/12,000-mile warranty mileage limit was exceeded. I returned to CarZone on January 22, 2025 — just two months after purchasing the vehicle on November 22, 2024 — to report a check engine light and other mechanical concerns. I returned again on January 28 to meet with a representative and select a replacement vehicle, as I had been told the SUV I was sold was only a temporary “placeholder.”
  At the time of purchase, I made it clear to the dealership that I rely on my vehicle as a primary means of transportation for myself and my children. Because of our frequent commuting, I specifically requested a dependable vehicle with fewer than 100,000 miles. The SUV I was sold had 135,000 miles, and it was understood that this was not meant to be a permanent vehicle. In fact, I was told I would be back to trade it in, which is why they originally said I didn’t need an extended warranty — though I insisted on purchasing one anyway for protection.
  The plan was to trade in the vehicle well before it reached 150,000 miles, in order to retain its value. That trade was supposed to happen within 90 days, per our agreement. I expressed my desire to exit the vehicle on January 22, well before the 90-day window expired, and especially after safety issues began to arise.
  While CarZone is now attempting to rely on the mileage limitation of the warranty, this does not excuse the sale of a defective or unsafe vehicle. Under Louisiana law, dealerships are prohibited from selling vehicles that are not roadworthy at the time of sale, regardless of warranty disclaimers.
  The dealership acknowledged the problems early on and even began a replacement process, which they ultimately failed to complete. The fact that I later exceeded the mileage limit does not erase the fact that these issues were reported promptly, and that this sale was never intended to be final.
  
  I have supporting documentation that corroborates my account, including written communication, photos, audio and video evidence. 
  
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/31/23 we purchased an Infiniti QX80 they asked for $5,300 down & a note of $648.45 w/ a supreme warranty after test driving it and completing the paperwork my wife was asked to take a pic next to the vehicle for their promotional benefit While standing next to the truck a faint noise could be heard we asked about it our salesman said don’t worry we have a full coverage supreme warranty and the vehicle been fully checked out and when we bring it to Autoplex to have them put their tracking system in the vehicle they’ll take care the issue as well we brought the vehicle to Autoplex and they only installed the tracker my wife had concerns about electrical issues that may occur from the tracker so we felt the lie was told to get us to take it to Autoplex to have it installed no order had been given to Autoplex to look at any other issue our salesman denied telling us he said that they’d take care of the issue and said they have their own mechanic that take care of these issues and that the vehicle is “GOOD TO DRIVE” and that we are fully covered and whatever the issue is it’s minor and they’d take care of it after several attempts to contact CarZone our salesman sent us to a mechanic we left the truck after a few days we drove to his shop because he wasn’t answering we had to go through another business next door to reach the mechanic he was swamped with CarZone vehicles he was trying to get back to them to sell he didn’t know when he’d be able to get to ours but he assured us that it was GOOD TO DRIVE and try back in a week a week later it was another excuse went back to CarZone I had words with the GM at that time he told my wife and I our $5300 was nothing after that we were sent to SHOP after SHOP Nissan finally broke it down it ultimately needed a new motor Of course the warranty was denied (pre existing)we paid them $1294.14 for their disservice 6 months later we’re paying a note/insurance for a truck and they’re still telling us “they’ll take care of it

  Business Response

  Date: 08/29/2023

  The  owner has spoken to the customer.  They are waiting for parts to fix it.

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/9/23 my husband and I traded in our 2010 Toyota Camry that was in my name. We didn’t get the tags off the trade in and the salesman told us he would take them off and they could cancel the tags. On 1/10/23, another salesman sold our trade in to one of his friends. On 4/10/23 I found out that on 3/23/23 I was issued a ticket for no insurance on the trade in and my license was blocked. On 4/11/23 I went to dealership about this and the manager called the salesman in the office to let him know his friend hadn’t gotten the car in her name yet. The salesman stated he was aware of that because she had fell on hard times. I took a day off of work to get this ticket dropped and my license cleared at my expense. After several conversations with the auto commissioner during the week of 4/10/23, the owner finally called me. He admitted they dropped the ball and no one can tell me where tags are and why this vehicle was never flagged as a trade in and to cancel tags. The owner asked what does he need to do to make this right. I gave him a dollar amount and he said he wasn’t paying that. I asked what his dollar amount was and he said they aren’t required to cancel tags that is a courtesy and told me to have a nice day and hung up. After spending thousands of dollars on a vehicle I am the one left clearing my name, using earned time from work, paying fee, dealing with tarnish to reputation at work, gas, time on phone to resolve this, emotional stress, and we did everything right. This is neglect and they definitely aren’t protecting their consumer when they let someone buy our trade in and drive off with our tags on the vehicle.

  Business Response

  Date: 05/19/2023

  It is not the responsibility of the dealership to turn in license plates of vehicles that are traded. We have a required monthly report of sales that includes vehicle trades, that are turned into the state every month. We are not response for any flags that are on a person's driver licenses. We can supply them with a copy of the Bill of Sale showing the vehicle traded to help clear up the flag.   

  Customer Answer

  Date: 05/22/2023

  
  
  Complaint: 19992617
  
  
  
  I am rejecting this response because: 1.  Your salesman said he would turn in and cancel the tags. 2. Another salesman of yours sold the car to his friend and admitted he knew the car was still in my name.  3.  One of the owners, ***** ******, admitted to me y’all dropped the ball on this transaction.  4.  The commissioner, you know the one your brother told me he wouldn’t do anything to y’all because y’all are friends, said you are required to pay me for my time and the fee I paid to do yalls job!! 5. A ticket for not having insurance on the vehicle was issued to me because the car was sold with my tags on the car.  Again, you admitted y’all dropped the ball on this. 

  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought a used truck from Car Zone in November of 2022. We paid cash for the full amount and we have not received a title for the vehicle. We have contacted the DMV and they said the truck was registered in January of 2023 to the person who traded the truck in to Car Zone. We have contacted Car Zone several times and have been told they do not have the title.
  

  Business Response

  Date: 03/10/2023

  Business Response /* (1000, 5, 2023/02/14) */
  11/23 consumer did purchase a vehicle on the same day that it was traded in. the vehicle was not in the name of the person that traded in the vehicle, we had to wait for that customer to come up with the title and money to get that vehicle in there name. which did take place in Jan of 2023. consumer can in office on 01/26 this was explained to consumer. the following date 01/27, the new title arrived and was filled out to consumer and consumer was contacted by sales personnel. the consumer picked up title on 02/06

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Chevrolet Equinox from Car Zone USA on 09/02/2022. The entire team was respectful and very helpful. The salesman asked what I was looking for and I told him, he stated I have one just came in this morning. I looked over the vehicle, took it for test drive and it was ok but didn't give me the power I wanted, but it was alright for me. A week afterwards, I called him back stating the vehicle was not giving off enough power and it was sluggish. The salesman, ******* Turner, stated you have to realize you are not driving that Dodge Charger you pulled up in. Three weeks afterwards, I went to Chevrolet Dealership for oil change. Two weeks later I heard rattling to the right of the vehicle, called the salesman he instructed me to take it to the Chevrolet Dealership in my area. I was told I needed rotors and pads. Two weeks later I was driving down the highway going home and i heard a loud sound and the vehicle got a loud, scary sound and something dropped from underneath the vehicle. I pulled over and the entire long pipe was laying on the ground. I thought I could drive it but my son said it was not drivable. I called the extended warranty company, my truck was taken to the Natchez Chevrolet, where it is now. I was told the vehicle come from up North with salt water and other damage to the catalytic converter and the exhaust system. The service department manager told me that he don't see why they sold me this vehicle knowing it was damaged. I called Car Zone USA back and told them what happened with the vehicle and they did not give me any service or pay me any attention. I called my finance company, was told if it wasn't a manufacturer issue they cannot help me. The finance company called the purchasing dealership about the vehicle and they told them it come from up North with salt water and rust problems. So why would you sell me something that you knew was not any good. But I still have to pay $488.32 a month for a vehicle that I cannot drive, because I signed a contract.

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2022/12/28) */
  All or vehicles go through a post sale inspection at the auctions and locally. We buy the cars from different auctions in several states. However, we do not buy cars from up north. The dealership is obviously saying things to her to sale her things she doesn't need. Customer has never contracted me to discuss anything. She can contact me at dealership six days a week. She was happy when she left, can't help if I don't know anything. ****
  
  
  Consumer Response /* (3000, 7, 2022/12/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have contacted the dealership several times, talked with ******* Turner and ******* Fuller. I was first by Turner that he was have to talk with management about the issue and would get back with me, he never called back. So. I called him again, he brushed me off and was coughing a lot and said he would call me back after he get himself together, never did. I called again, spoke with ******* Fuller, told him everything about what happened and where the vehicle is located, Natchez Chevrolet, he specifically said looks like we are gonna have to trade you in. He, Fuller, said but let's wait until ******* gets back from lunch I will get with him and he will call you back with what we can do. I never received a call, so I called ******* back the following day he stated he never spoke with ******* Fuller about any issues, and went on to say that I have to understand they can't do anything. I have to get it fixed myself. I then asked Michael to let me speak with ******, so after holding for ten minutes he got on the phone. I was explaining my frustration with the vehicle and how they are giving me the run around he told me they was not responsible for what happened to the vehicle. He asked when you left was you satisfied with it? Then he said you have to realize you can purchase a new vehicle and it can break down. I explained to him about the research I did on the vehicle and where it originally came from, which was up North. He said he purchased it from a auction in Shreveport. I said I understand that, but it came from up North where the salt water and snow sus some damage to the exhaust system and the catalytic converter. He said, I can't do anything about that. I said so I just suppose to pay $2400 for repairs on a vehicle I just purchased from you and still have to pay my truck note. I told him that was not fair to the customers.
  
  
  Business Response /* (4000, 9, 2023/01/06) */
  as stated in prior comment, we don't go to auctions up north. Our vehicles come from areas nearby. This client has an extended warranty. However, it does not cover catalytic converters. She continues contacting Better Business Bureau but still has not contact me. ****, the General Manager .

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother went Car Zone USA in West Monroe off Wells road to look at a car. We test drove the car and she brought the car back she was telling the employees what she didn't like about the car and everything that was wrong with the car but they ignored her. I told them that my mom is not to sign any papers unless I'm there but ignored my wishes once again. So we ended up taking the vehicle home and all the light across the dash board lit up. We returned the vehicle the next morning and the man who sold us the car once again wasn't listening to us. They just walking around us like we was invisible so I called for us a ride home because of their rudeness my mom decided she didn't want to do business with them upon us leaving my mom ask for she get her $250 deposit back and the owner replied with a nasty voice no you don't get anything back so my mom replied ok and you have a bless day so we left the vehicle at Car Zone. This incident happened at the end of June so let fast forward to the first of August Car Zone had two of their employees to drop the vehicle off in front of our apartment complex and left it there without saying a word so the car be out there almost 2 months before we realize that the car was the car that we returned. That was because I had I nagging feeling so I went shine a light in it and that's when I seen a paper with my momma name on it. I went told my mom that the car was the one that we returned to Car Zone. We call Well Fargo and told them what they have done.

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/05) */
  We did not sell the vehicle to the daughter. the client did not make the complaint on her own accord. We did sell a vehicle to ******** *****, who did sign the purchase documents of her own free will. Ms. ***** did have problems the next morning with the vehicle and we fixed those problems for her. We did not hear from Ms. *****, no communication. We returned her vehicle to her. We feel that she must for some reason have buyers' remorse and for some reason felt she could have just dropped the vehicle off and leave it with us. There is no Rights of Rescission for Used vehicles. She, or maybe her daughter, is now posting negative comments on social media, but yet will not communicate with the dealership that can resolve their issues. She can trade in her car and we would try to help her. It starts with communicating with dealership not BBB, lender or Social Media.
  
  
  Consumer Response /* (3000, 7, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I went back the next day my daughter and I try to talk with them but they just walked around me like me and my daughter wasn't there. My daughter and I sat for about a hour then we went next door to get some breakfast and upon my return I let them know I was back but they continue to walk around me without any acknowledgement. When I was talking to the sales agent that sold the car to us he just kept saying that's your car you bought no listening to anything I'm saying and the owner was just as nasty with no respect at all so I told them I didn't want the vehicle due to how was walking around me like I was nothing and how they was nothing and how harsh the owner was speaking to me as well so I called me a ride and left the vehicle there. While I was there I also called Well Fargo to let them know what was going on as well. They didn't offer us anything untill BBB called them and that's when they called with a nasty attitude once again and I told them I will report to BBB again due to how they called me being rude once again. I told them I didn't want anything from them due to their previous actions. So no I have nothing to say to them on this situation do to there actions so I did what was be to me and that was reaching out to BBB because I tried communicating with the and I was ignored. Then months later they just dropped the car off in the apartment complex and left it out there without notifying me at all. Posting negativity no I'm posting my truth and people need to see who they really are in my opinion. At the end of the day my daughter handles all my business and she also told you guys not to do any paperwork without her but you done it anyway.
  
  
  Business Response /* (4000, 9, 2022/10/14) */
  Ms. ***** signed paperwork on her own accord. Best communication is with the dealership .
  
  
  Consumer Response /* (4200, 11, 2022/10/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I ******* *********** told them that my mom is not to sign paperwork unless I was there and they done it anyway without my consent.That was one of the first things I told the salesman but he was too busy trying to make a sale. He waited until I was on a business call and they took her to the back without me. All they care about is selling those cars and scamming people out of their money.

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded two vehicles in on one vehicle, they sold both that same day. Took them 1 1/2 months to pay off the vehicles, I ended up getting turned into the creditor for missing payments on vehicles I didn't have anymore. Called and called and they kept dragging the issue. Ended up taking a 139 point credit hit from getting turned in. Which is affecting me now. I definitely wouldn't buy from them. Or trade in. Traded in December, took the credit hit in February. I've got the date to when I traded in and I got a credit hit from Toyota motors in February which is still showing.
  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/09/14) */
  Client traded in 2 vehicles. Pay off were paid within 30 days from the date traded in.

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my car back in May 2022, since day 2 I had issues, first I had to replace oil cooler since the dealership told me that since I paid cash on my 2012 Altima it was my problem, when I went to have it registered found out that not only was I lied to when the dealer said they only sold trade ins i found out mine was a title loan repossession and there was a lien still on it from the company. I was told that was a lie the company they bought the car from Dixie Auctions had taken care of that with the lien holder. Then I find it's almost 400.00 to register my car since they failed to put down the sales tax on the "Bill Of Sale" they also apparently bought and sold the car 3 times in less than a day from the lien holder then to truck pros and then to car zone, although I have the Original title that was signed by them but never registered to anyone except the original owner, this is title jumping and since ***** is on vacation i still have no registration or tag been pulled over 3 times have 3 tickets and no way to pay then or the registration especially since the dmv said I could be responsible for repaying the loan from the original owner. What i really would love is to have my 5000.00 back

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 8, 2022/09/14) */
  Client bought the vehicle "As Is". Taxes were not included in purchase. She knew she had to pay her own taxes. We sent her title and lien release. Mississippi is a state where bank sells cars and continues to collect from previous owners. Their revenue office knows this law. Title work is properly done and satisfied.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from this location about a month ago. 3 days after we bought it the check engine light came on. A few weeks later it left my son stranded on the side of the road. We thought it was the clutch. I contacted car zone and they told me the warranty would take care of the clutch. Just take it to any licensed mechanic. The closest one to us was 45 minutes away. I contacted the warranty company and they stated The clutch is covered take it anywhere with a licensed mechanic. We paid $300 to have it towed. Once the mechanic submitted the bill request The warranty company denied it. I spoke to **** one of the managers at Car zone. He told me they had a tow truck and they would come get the vehicle and have it fixed at one of their shops. Three days went by and I hadn't heard from **** so I called back. They told me **** was out for the rest of the month but ******* could help me. ******* told me the same thing the tow truck would contact me about the information on where the vehicle was and they would go get it and fix it for us. Three days went by again so I called back I had to leave him a message. Several days later no return call I called back. Same thing I had to leave a message. I have called every day several times a day for the past few weeks and no one will return my call after they promised me they would take care of this. We've had the car about a month we should not be having these types of issues. The employees at Car zone acted like they did not care about The issues with this vehicle that we just bought from them. All I want is what they promised to do. That was to come get the vehicle and fix the clutch.

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 5, 2022/08/23) */
  The clutch has been fixed
  
  
  Consumer Response /* (2000, 7, 2022/09/03) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The clutch was fixed but we had to pay to have it towed to Monroe and the tax's plus $100.00.