Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Financial Services

Crescent Bank

Complaints

This profile includes complaints for Crescent Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Crescent Bank has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been getting mail for a *********************** to my address for over a year now. I have been returning the mail back to sender every month it's received. I even called 11/22/22 at 1:06 pm Eastern Time and reported to the representative that I have been getting mail for a *********************** at my address at ************************************************************. This individual is unknown to me and has never lived here. I explained that his mail was accidently forwarded from a similar address we moved from. I am still receiving mail for this individual Please unsubscribe this name from any future mailing lists and opt out of any mailing lists you are able to. Ever since I've been getting his mail (which started with this company) I have been getting mail for him from other businesses. Thank you *********************

      Business Response

      Date: 01/20/2023

      Complaint ID: ******** *************************


      *************************,


      We received your complaint regarding the correspondence received from Crescent bank to your address ************************************************************.
      Thank you for bringing it to our attention. We have removed your address from our records, and we apologize for taking so long to remove your address from our records.


      Thank you again for bringing this to our attention.


      Crescent Bank ********************

    • Initial Complaint

      Date:12/08/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to CRESCENT BANK AND TRUST. They have disregard my complaint, have failed to respond and have failed to validate the alleged claim pursuant Fair Credit Reporting Act 15USC ****, you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Also, they are reporting inaccurate and incomplete credit information. I demand these late payments be removed from my credit report immediately. At no time I have I given consent for my information to be published and it is a violation against my privacy, which is aggravated identity theft. You also do not have any permissible purpose to furnish my personal information to any third party. Your company is in clear violation of the law. Under 15 USC ****b - permissible purpose of consumer reports, THE *** CLEARLY STATES:a. IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other:(2) In accordance with the written instructions of the consumer to whom it relates.Did I give you written instructions to ************ account on my credit report?Furthermore, the FAIR CREDIT REPORTING ACT 15 USC ****a(2)(a)(i) Exclusions from a consumer credit report clearly states:(2) EXCLUSIONS.Except as provided in paragraph (3), the term consumer report does not includeA. Subject to section ****s-3 of this title, any(i) report containing information solely as to transactions or experiences between the consumer and the person making the report;Delete the above late payments from my consumer report, this agency is in violation of 15 USC ****.Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking $ ***** per violation for:Defamation of Character (per se)Negligent Enablement of Identity Fraud Fair Debt Collections Practices Act 15 USC ****g violations Fair Credit Reporting Act 15USC **** violations for willful noncompliance - 616. Civil liability for willful noncompliance [15 U.S.C. ****n]Account Number: ***************

      Business Response

      Date: 12/16/2022

      Dear ***********,


      We receive your recent complaint to the Better Business Bureau concerning the protection of your privacy. The legal citation you included in your complaint does not prevent us from reporting your loan status to the three credit reporting agencies.


      Please refer to our Privacy Notice on cbtno.com (www.cbtno.com/privacy-and-security/consumer-privacy-notice/)to better understand how we safeguard and use your personal information. Crescent Bank does not share your information with our affiliates, and we do not share it with non-affiliates so they can market to you. 
      If you have any questions concerning your account with Crescent Bank, please do not hesitate to contact our customer service department one of our agents will be happy to assist you with any questions you may have. Our customer service representatives can be reached at ************** between the hours of 7 a.m.and 5 p.m. CST.

    • Initial Complaint

      Date:12/02/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You repossessed my car saying that I needed to pay 2 months plus fees to catch back up, which I sent that day. Now the next day you say I cant have my car back until I pay the 14k payoff, totally contradicting your recorded statement on the previous day. Drawing up paperwork for a lawsuit soon. Also, the recording of your associate lying to me about what happened over the past two days will be up on ******** for public review. I suggest nothing happens to the recording from the 1st day, its needed for evidence.

      Customer Answer

      Date: 12/02/2022

      After consulting with my lawyer ***********************, we will not be perusing a lawsuit against Crescent Bank of *********** at this time. In short its going to cost me 5k to sure for 3k. And Crescent Banks defense will be that the loan officers defense is that she made a mistake. Which to me is chickenshit. They took my 3k under false pretenses that I will get my car back.  Below is a link to my ******* page where a video of the recording of the encounter is posted. Listen for yourself.

       

      **********************************************************

      Business Response

      Date: 12/16/2022

      Dear *******************,


      Thank you for taking the time to communicate your concerns to **.


      We have researched your complaint.


      Crescent banks Vice President of loss mitigation has been in direct communication with you to assist with this situation.


      If you still have any additional concerns, please call ** at ************** or write to ** directly at Crescent Bank, ***************************************** 75001.


      Thank you,


      Crescent Bank Complaint Department

      Customer Answer

      Date: 12/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      As per my discussion with the ** of loss Mitigation the vehicle was returned after admission of guilt and apology. But the vehicle was returned damaged and undriveable, this was not the condition the vehicle was taken in. This needs to be rectified.

      Regards,

      **********************

       

      Business Response

      Date: 02/02/2023

      ***********************,


      After Crescent Bank received your complaint that your vehicle was damaged during the repossession tow, Crescent Bank contacted **********, our repossession agent, and filed a complaint/claim. However, our claim was closed due to the repossession agent not being able to collect the necessary documentation to continue with the claim process from you.


      If you still have any additional questions,please call ** at ************** or write to ** directly at Crescent Bank, **************************************** 75001.


      Thank you,


      Crescent Bank Complaint Department

      Customer Answer

      Date: 02/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Provide details of why you are not satisfied with this resolution.]

      I am writing to request assistance with Crescent *************** I recently filed a claim with my vehicle insurance, State Farm, after being advised to do so by a representative from Crescent Claims. Despite having taken all necessary steps to ensure that my claim was filed properly and promptly, I have not received any correspondence from Crescent since speaking with the representative.
      I am concerned about the lack of communication and would like to ensure that my claim is being handled efficiently and effectively. I would greatly appreciate your assistance in resolving this matter and ensuring that Crescent Claims is held accountable for their responsibilities.
      Thank you for your time and consideration. I look forward to your response.
      Sincerely,[Your Name]

      Regards,

      **********************

       


      Business Response

      Date: 02/13/2023

      ***********************,


      Crescent banks Vice President of loss mitigation has been in direct communication with you to assist with this situation. On 2/3/2023 Crescents loss mitigation manager spoke with you and was informed that you are currently working on a claim with your insurance company.You were advised that we are also contacting your insurance company and the repossession vendor and working to resolve this issue.  
      For updates or if you still have any additional concerns, please call ** at ************** or write to ** directly at Crescent Bank, ***************************************** 75001.


      Thank you,


      Crescent Bank Complaint Department

    • Initial Complaint

      Date:11/29/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got my car loan from Crescent bank and upon getting everything situated crested Bank customer service is unprepared and unorganize They lack of knowledge of problem-solving and whenever me the consumer call to resolve the issue ah hand or to make a payment its always been redirected so many places they have verbally told me that when I made a payment that I was not going to be on off Repossession list I made a payment and without notice they sent a repossession person to my house at 1 oclock in the morning now what is a consumer to do when these high banks are making money off of us and the money they are making off of us they are not properly putting things in place to make monthly payment by weekly but they choose not to not make the option available so its a cycle thats bound to make you fail regardless this is fraud when did consumer have to struggle so hard to work something out that can be best for both parties I went through h*** to get this car and once I signed that contract that is them telling me they are going to work with me by law who do I complain to when they are not complying on their part who do I complain to when they are not giving consumer the proper date the proper time and the proper information to do the things that they need to do to prevent my car from getting taken away In till this day I still have not received my agreement Form that I was supposed to receive by mail because I wanted to have a physical documentation for myself I have called about that and I have still have gotten no response despite that I still call them and make sure I make arrangement based on my financial needs in the household but as a consumer it is not my fault when I am lack of information from a company by law that is required to give you those information.HELP

      Business Response

      Date: 12/07/2022

      Dear *********************,


      Thank you for taking the time to communicate your concerns to us.


      We researched your complaint.


      The loan was originated on 7/2/2022. Partial payments were made on 7/22/2022 and 8/5/2022. A full payment was made on 10/26/2022. A payment was attempted on 10/18/2022 but unsuccessful.In total, 2 full payments were made on the account since origination.


      Crescent Banks collection team made several attempts to contact you at the verified contact number on file, we have sent monthly statements to the address on file, and we have provided you the opportunity to make a payment arrangement on 8/5/2022.
      Based on our research, we have provided you with the proper and required notice relating to the repossession of your vehicle. Our records show that a redemption representative reviewed the account with you and advised of the payments that were made on the account and that the past-due amount for the months of October and November needed to be paid to redeem the vehicle.


      You should have received your signed retail installment contract from your dealership, but we are mailing a copy to you, per your request.


      If you still have any additional concerns, please call us at ************** or write to us directly at Crescent Bank, **********************************************.
      Thank you,


      Crescent Bank ********************

    • Initial Complaint

      Date:11/16/2022

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I file chapter 13 in July 2022. Crescent bank is financing my 2018 Kia ******** According to my attorney my chapter 13 plan shows my payments are to start 30 days after I filed ** which means in August 2022. Crescent bank filed a proof of claim to include what I owed to them when I filed ** which was two payments Which were **** and July 2022 payments . Those payments will be paid by the ** Trustee. Meanwhile I am responsible to make my car payments in August 2022. I paid my August and September 2022 payments. I called Crescent bank to make my payment for October 2022 and they told me that I owed September and October. I spoke to **************** then asked for a manager and I spoke to ***** . She told me the same thing . When I told her that was wrong she then said I will review with our ** team and call you back. I asked for a payment history she refused told me no I was in an active ** and they do not send out billing statements or histories to customers who filed **. As of today I did not get a call back . So I called back spoke to the manager again ***** who told me the refused to speak to me and to call my attorney. My attorney provided a consent letter giving my creditors permission to speak to me . They refuse to give me the email address , fax number or mailing address to send my consent letter . Please help me obtain my payment history and my billing statement . My attorney has been contacted

      Business Response

      Date: 12/05/2022

      Dear *****************************,


      Thank you for communicating your concerns. We have researched your complaint and we are confirming that since you are in active bankruptcy, you are protected under the bankruptcy automatic stay law. That law prohibits Crescent Bank from discussing your account with you. We can only discuss your account with your attorney unless your attorney sends us a release. We have not received a release.
      We understand that you need the account payment history. On 11/30/2022, the Crescent Bank bankruptcy department forwarded your account payment history to your attorney via secure email. If you have any further questions, please have your attorney contact us directly. Thank you again for bringing this to our attention. We appreciate your business.  


      Crescent Bank

      Customer Answer

      Date: 12/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 

      I spoke to my attorney and they have never spoken to crescent bank and they never received a payment history. They are asking crescent bank to send the history to the better business bureau. Also my attorney sent over the consent letter authorizing crescent bank to speak to me and release all documents to me including the payment history . Crescent Bank is being not truthful on who they spoke to at my law firm and sending the history.


      Regards,

      *****************************

       


      Customer Answer

      Date: 12/05/2022

      No I do not have a lawsuit against crescent bank. if you read my complaint which I am assuming you did I clearly state I filed bankruptcy. And I have a bankruptcy attorney who is handling my bankruptcy. They recommended I file my complaint . I am getting a little concerned did you read my complaint? Why would you ask me that if you have been following my complaint?

      Business Response

      Date: 01/09/2023

      We received the attorney correspondence on 12/5/2022. We sent the requested pay history to the complainant on 12/23/2022. This action addresses the complainant's request and should close this complaint. Thank you.
    • Initial Complaint

      Date:11/16/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been doing business with this company going on 2 yrs and we pay the same way all the time we split the payment up and pay the late fee when we new we had to pay this way we called the company and asked about what the late payment would be and that is what they told us. Now after paying like this they say we owe extra 305 which when me and my wife call they have gave us 3 different reasons why and still can't give me and real reason just that we owe them money.

      Business Response

      Date: 12/16/2022

      Complaint ID: ******** *********************


      We are in receipt of your complaint regarding the past-due amount and the application of payments to the account. The monthly payment of $323.53 was stipulated and agreed upon when signing the financing contract on 6/1/2021. If you would like a copy of the payment history that reflects the timeliness of your payments and how your payments are applied, please contact us directly.  


      ********** currently owes $369.30; the September 2022 and October 2022 monthly payments were not paid in entirety. On September 4th,2022, a $20 late fee was assessed bringing the total due to $343.71, September 19th, 2022, a $109.00 payment was posted bringing the total due to $234.71, September 23rd, 2022, the $323.53 monthly payment due brings the total due to $559.24, September 28th, 2022, a $100 payment was posted bringing the total due to $458.24.


      October 4th, 2022, a $106 payment was posted bringing the total due to $352.24, October 5th, 2022, a $20 late fee was assessed bringing the total due to $372.24, October 9th, 2022, a $50 payment was posted bringing the total amount due to $322.24, October 23rd,2022, the $323.53 monthly payment due brings the total due to $645.77.
      November 3rd, 2022, the $340 payment was posted bringing the total amount due to $305.77, on November 4th, 2022, a $20 late fee was assessed bringing the total due to $325.77, November 18th, 2022,a $200 payment was posted bringing the total amount due to $125.77, November 22nd,2022, a $100 payment was posted bringing the total amount due to $25.77,November 23rd, 2022, the $323.53 monthly payment due brings the total due to $349.30.


      December 5th, 2022, a $20 late fee was assessed bringing the total due to $369.30.


      Based on our research, we have found that the payments received have been applied accurately to the account. Our records show that we have sent monthly statements to the address on file. 


      If you still have any additional concerns, please call us at ************** or write to us directly at Crescent Bank, ****************************, ***** 75001.


      Thank you,


      Crescent Bank ********************

    • Initial Complaint

      Date:11/10/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 7/3/2022 my car was totaled. I was still making payments during claim because i did not want my credit effected. I made a payment on 8/10/2022 of $469.95 My insurance called crescent on 8/10/2022 as well for a payoff quote. They were quoted 10 days from 8/10/2022. The check was issued. Crescent called me & told me that they made a mistake quoting my pay off to my insurance, instead of being quoted 10 days from 8/10/2022 they were supposed to quote from the date of loss of the car which was 7/3/2022. They told me the payment I made on 8/10/2022 will return to my bank account & that my insurance overpaid & I will receive a check with a paid in full letter. I received a paid in full letter & a check of $125. The payment for $469.95 that I made on 8/10/2022 was never returned to my bank account. I called ***************************** told me on their end the payment returned so they advised me to call my bank, did on 9/14/2022 & got the payment back. Now crescent is saying I owe $297 not sure how this was calculated.I called them because this is a bank error they agreed and said they would write the amount off. They advised this would not effect my credit. The amount has not been written off and it has effected my credit. They continue to tell me a supervisor will contact me, they have not. I called today & agent told me a write off would be a ************ do not agree because this is a bank error. Now they are saying my Insurance didnt cover the full amount but my settlement was way more than amount due, my insurance sent what they were quoted which was over the payoff amount from 7/3/2022 which is why I got a overage check of $125 with my paid in full letter.I have proof of ************** transaction of $469.95 on 8/10/2022 was supposed to return to me I attached transaction report from website. I do not want this effecting my credit when I did nothing wrong besides listen to this bank! They are the ones that quoted wrong, never returned a payment &told me to call my bank

      Business Response

      Date: 12/07/2022

      Dear *******************************,


      Thank you for taking the time to communicate your concerns.We researched your complaint. The balance due has been waived. Your account is marked paid in full and your credit report history has been updated to reflect the 8/19/2022 paid in full date. If you have any further questions or concerns, please contact us directly so we may assist you. Thank you again for bringing this to our attention. We appreciate your business.  


      Crescent Bank

    • Initial Complaint

      Date:10/20/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting collection calls from them for a ***********************. I have told them over a dozen times to stop contacting this number. I got the phone number is ******* after Straight Talk was breached and my original number was ported out unauthorized. They tell me they qont call again but they keep calling every single day 2 and 3 times a day. I've had enough.

      Business Response

      Date: 10/27/2022

      Dear *****************************,


      Thank you for taking the time to communicate your concerns, we have researched your complaint regarding the mistaken collection calls you were receiving. We sincerely apologize and would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We have removed your phone number and notated it as the wrong number. Thank you again for bringing this to our attention.

      Crescent Bank

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account.
      CRESCENT BANK AND TRUS
      Account Number: 10042
      Delete this unverified and misleading account.

      Business Response

      Date: 09/26/2022

      Dear ****** ******


      Thank you for taking the time to communicate your concerns, we have researched your complaint and found that
      we have a contract on file signed, on December 02, 2014. If you are still
      interested in obtaining a copy of the original contract, please contact us
      directly. Thank you again for bringing this to our attention. We appreciate
      your business.

       

      Crescent Bank

    • Initial Complaint

      Date:09/23/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm depressed and suicidal after dealing with unauthorized use of my personal information. Which resulted in this unauthorized item on my credit report. I sent letters over 30 days ago and they failed to get back with me with sufficient validation. This account violates the fdcpa and must be deleted immediately because those are serious violations and I could be compensated for them.

      Business Response

      Date: 10/06/2022

      Dear ***********************,


      Thank you for taking the time to communicate your concerns, we have researched your complaint and found that we have a contract on file signed, on April 08, 2016. We also have a copy of the drivers license provided when the account was opened, on April 08, 2016.  Please contact us directly if you would like to obtain a copy of any of the documents listed. Thank you again for bringing this to our attention. We appreciate your business.  


      Crescent Bank

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.