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Find a Location

Car City Autoplex has 1 locations, listed below.

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    Business ProfileforCar City Autoplex

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4604 W Napoleon Ave, Metairie, LA 70001
    BBB File Opened:
    8/31/2018

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/14/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I Purchased a 2008 ***** Suburban **** LTZ. The car was listed at $9999 and on sale for $7499. It was the best I could find miles and body style clean inside and outside.I took it for a test drive and I rode well from what I can tell. Im not a mechanic either but it seemed fine. I get in to leave and the head lights dont work. It was day when I test drove and I thought I saw them working when I checked it. I bring this up to the front office and the man I forget his name said well we dont drive our cars at night. You can get some bulbs and we can install them for you. Sure but its 7pm and I live 1.5 hrs away. Next thing I know low oil pressure turns on and the car shuts off, the check engine light is on 3 other things come on as well. So it Thursday night. Friday I take it to the mechanic to see whats up with the check engine light. They give me a bunch of codes and look at the engine and say well you need a newer engine. Not new but not 20 years old either. So then Im like oh thats crazy. I take it to another mechanic to get a second opinion. That mechanic said you know placing new parts on this isnt going to help. So I call the dealership 3rd party warranty that I had and Im like can you see my warranty in the system. The warranty place tell me Its not there. I call the dealership back and let him know whats going on. He ask for the codes and I tell him. Now this man isnt a mechanic either. He wanna argue all day with me about what codes are and how simple it would be to fix it and how he dont drive the cars. He claimed that he sends it to a shop to make sure that they are in good working condition. He says well you have a warranty and I says sir I called my paperwork wasnt even in the system. So I take it back to the mechanic and they give me the price quote for the ability to rebuild an engine. $3500 and that warranty that the owner or manager of the dealership was so adamant would cover the price of an engine was laughable. It covered $1200.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Pamela L

    1 star

    04/24/2024

    I bought a 2014 ********** jetta from this place. ***** the sales agent was very respectful at the time and told me they had a 90 day warranty. Here a month later I had to add a 1 1/2 quarts of oil to this car. I called explained the situation to ***** and I guess he thought me being a woman I don't know about cars. He told me how cars uses oil and oil consumption was not an engine problem and its not covered under the 90 day warranty. He then proceeded to tell me to call *************************** which I have 3 times and she has not called me back yet. Very shady people.

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