Complaints

This profile includes complaints for Altus Receivables Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Altus Receivables Management has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Altus Receivables Management

  2121 Airline Drive, Suite 520 Metairie, LA 70001

  
• 

  Altus Global Trade Solutions

  50 Millstone Road Building 100 Suite 360 East Windsor, NJ 08520

• 

  Altus Receivables Management

  PO Box 1389 Kenner, LA 70063

  
• 

  Altus Global Trade Solutions, Inc

  1101 SE Tech Center Dr Ste 115 Vancouver, WA 98683-5510

• 

  Altus Global Trade Solutions, Inc

  1101 SE Tech Center Drive Suite 115 Vancouver, WA 98683

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23648549
  
  I am rejecting this response because:  your business stated that any amount owed had been satisfied 3 years ago.  After that we have had no correspondence until I was contacted by a collection agency yesterday.  This is beyond unacceptable for a business and is clearly an unhanded and unacceptable way to conduct business.  I will never use your service again and will make sure others hear of my experience.
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 07/25/2025

  Hello, thank you for taking the time to explain your concerns with us. For assistance with this, please contact Altus Receivables Management. All communication and resolution regarding these accounts must go through Altus once the account is placed with them. If you have any questions other than this, please do not hesitate to contact us directly.

   

  Kind regards, 

  ***** V

  Customer Answer

  Date: 07/28/2025

  I used Vacasa to rent my property for 2 days back in 2022. All was well and I closed my account as we chose to move into the property. I received correspondence that I owed $200 but no guidance as to why. When I spoke with the local representative, we were told it was taken care of and we owed nothing. Fast forward to today (07/24/25) and I received an email that I had been placed in collections for $200. The same $200 from 3 years ago! I have still not been told why I owe this amount. Very shady business practices is an understatement. Still today, no one will tell me why I owe this amount. I paid it just to get the collection agency from adversely affecting my credit report but have no idea why I am paying.

  

  Business Response

  Date: 07/28/2025

  This is in response to complaint number ********filed with your office by ********* *******, (complainant).
  On July 22, 2025, we received an account for collection from our client, Vacasa, in the amount of $200.00 against ********* *******.
  After review of the complaint, we see that the account was paid in full to the client and the account was cloed on July 24, 2025. There will be no further contact.  
  As a third-party debt collector, we are unable to delete debts.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  

  Customer Answer

  Date: 07/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  My complaint was not against *****, who were nothing but professional.  The complaint is against Vacasa and their underhanded business practices.
  
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23644004
  
  I am rejecting this response because: This response does not address any of the issues listed in the complaint. The company has placed me in collections threatening my credit rating for a bill they never even informed me I owed or what it was for. The collections company did not know what I was being billed for either they just told me my credit would be affected if I didn't pay it. Vacasa placed me into collections and has the ability to remove me.
  
  Sincerely,
  
  ******* Sharp 

  

  Business Response

  Date: 07/24/2025

  Hello, thank you for taking the time to explain your concerns with us. For assistance with this, please contact Altus Receivables Management. All communication and resolution regarding these accounts must go through Altus once the account is placed with them. If you have any questions other than this, please do not hesitate to contact us directly.

  Customer Answer

  Date: 07/28/2025

  ******* ***** ****************************************** ***************** ************ July 23, 2025 Better Business Bureau Subject: Complaint Against Vacasa I am filing a complaint against Vacasa for unprofessional conduct, failure to deliver services, onboarding issues, and an unwarranted $200 collection attempt for my vacation property at ***************************************************** May 2023, I hired Vacasa to manage my rental property. I fired them by the end of May 2023 due to:1. Onboarding and Lock Setup Issues: Vacasas onboarding was disorganized. They failed to set up required lock systems, causing delays and making their services unusable.2. Restrictive Control: Vacasa imposed unreasonable rules on my property use, not disclosed in our agreement, limiting my rights as the homeowner.3. No Renters: They failed to secure any renters or show marketing efforts, despite promises of rental income.4. Unjust Collection: After terminating our contract in May 2023, I received a $200 collection notice. Ive attached it, as its my only documentation. Other communications were via phone or Vacasas platform, which I cant access. Vacasa provided no explanation or prior notice of this charge, which seems baseless given their incompetence.I trusted ****** to manage my property, but their failures led to termination within a month. This collection attempt is unacceptable. I request the BBB investigate Vacasas practices, including onboarding and collection tactics.I seek: Cancellation of the $200 claim. Confirmation my contract, terminated in May 2023, is resolved with no fees. An apology for their conduct.Ive attached the collection notice and can provide more details. Thank you for your help.Sincerely,******* *****

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.] 

  My complaint is about their predatory practices and sending me to collections and their response Is. Take it up with collections. 

   

  ******* *****
  ********************************************************************
  **************************
  ************
  Date: July 23, 2025
  Better Business Bureau
  [BBB *************** Address or Online Submission Portal]
  Subject: Formal Complaint Against Vacasa Vacation Rental
  Dear Better Business Bureau,
  I am writing to file a formal complaint against Vacasa, a vacation rental management
  company, regarding their unprofessional conduct, failure to deliver promised services,
  issues with onboarding and lock setup, and an unwarranted $200 collection attempt
  related to our contract for managing my vacation property located at ***************************************************************************************
  In May 2023, I contracted ****** to manage and rent out my vacation property at the
  above address. By the end of May 2023, I terminated their services due to multiple
  issues encountered during the onboarding process. My experience with Vacasa was
  highly unsatisfactory for the following reasons:
  1. Issues with Onboarding and Lock Setup: Vacasas onboarding process was
  disorganized and poorly executed. They failed to properly set up the required
  lock systems for my property, which was essential for rental operations. These
  issues caused significant delays and frustration, rendering their services
  unusable and prompting me to terminate the contract within the month.
  2. Restrictive Control Over My Property: Within the first few weeks, Vacasa
  imposed unreasonable restrictions on how I could use or manage my own
  property, dictating terms that limited my rights as the homeowner. These
  restrictions were not clearly disclosed in our initial agreement and were
  unacceptable.
  3. Failure to Secure Renters: During the brief period they managed my property,
  ****** failed to secure any renters or demonstrate any effective marketing
  efforts. This lack of performance fell far short of their promises to generate rental
  income.
  Ty4. Unjustified Collection Attempts: Despite terminating our contract by the end of
  May 2023, I recently received a collection notice claiming I owe Vacasa $200. I
  have attached this collection notice to this complaint for your review, as it is the
  only documentation I currently possess. All other communications with ******
  were conducted via phone calls or through their online platform, to which I no
  longer have access. Vacasa has not provided any clear explanation or prior
  notification of these charges. Given that I fired them within a month due to their
  incompetence, these charges appear baseless and predatory.
  I trusted Vacasa to professionally manage my property at **************************************
  *******************, but their mishandling of onboarding, failure to deliver services, and
  restrictive practices led me to terminate their services within a month. Their subsequent
  attempt to collect an unexplained $200 fee via a collection agency is unacceptable. I
  respectfully request that the Better Business Bureau investigate Vacasas business
  practices, including their onboarding failures, lack of transparency in communications,
  and questionable collection tactics.
  I am seeking the following resolutions:
  A full explanation and immediate cancellation of the $200 collection claim.
  Confirmation that my contract with Vacasa, terminated in May 2023, is fully resolved
  with no further obligations or fees.
  A formal apology for their unprofessional conduct and unwarranted collection
  attempts.
  I have attached the collection notice as evidence. As noted, other communications were
  conducted via phone or Vacasas platform, which I can no longer access. I am happy to
  provide additional information or answer questions to assist in your investigation.
  Thank you for your attention to this matter. I look forward to your response and
  assistance in resolving this issue.
  Sincerely,
  ******* *****
  ********************************************************************
  **************************
  ************
  Regards,
  
  ******* *****
  
   
  

  

  Business Response

  Date: 07/28/2025

  This is in response to complaint number ******** filed with your office by ******* *****, (complainant).
  On July 2, 2025, we received an account for collection from our client, Vacasa, in the amount of $200.00 against ******* *****.
  After review of the complaint, we closed the account and referred back to the client.  We closed the account on July 28, 2025.   
  As a third-party debt collector, we are unable to delete debts.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  

  Customer Answer

  Date: 07/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the collections business in reference to complaint ID ********, and find that this resolution from the collection agency is satisfactory to me.  This still leaves the issue of vacasa not deleting this bill. This could lead to additional problems. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got an email as attached. Note they addressed it to "Accounts Payable Fashion Nails and Spa", but that's not even my business name.

  

  Business Response

  Date: 06/30/2025

  This email has been removed from the account.

  Thank you for letting us know.

  Best regards.

   

  Compliance

   

   

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call from them this past Friday at 3:45p. Apparently they are a commercial debt collector. I am an individual who's only income is from Social Security and believe they are trying to scam me. I've never had any dealings with this company or have owned a business.

  

  Business Response

  Date: 06/18/2025

  Hi *****,

  I am unable to locate anything with your name or email address.  Are you able to provide an account number?  Without anything to identify the account, I am unable to take action.

  Thank you,

  Compliance

   

   

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  your company called me at ************; I cannot provide an account number since I dont know who you are or any knowledge of a debt owed. Please find a screenshot of my caller id attached.

   
  Regards,
  
  ***** *******
  
   
  

  

  Business Response

  Date: 06/23/2025

  Once again, we have tried finding the complainant in our system with name, phone number, and email address.  We cannot locate anything in our system that has this information.  Please email back if you are able to get an account number or company name.  

  If you have any additional concerns, you may email me at **********************************************************************************.

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear .

  I cannot provide an account number since have no clue who they are nor have I ever owned a business .  I provided a screenshot of my caller ID showing they called me. If they called me in error they should just say so 
  Regards,
  
  ***** *******
  
   
  

  

  Business Response

  Date: 06/24/2025

  We respectfully stand by our previous responses.

  Regards,

  Compliance

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not responsible for any debts to Altus Receivables Management or the institution they represent. I do not have any contract with Altus Receivables Management. Please provide the original contract with my signature or delete this account immediately. Thank you.

  

  Business Response

  Date: 06/18/2025

  This is in response to complaint number ********filed with your office by ********* ********* (complainant).

  
  On May 8, 2025, we received an account for collection from our client, AtoB, in the amount of $1,191.40 against *******************. Complainant is the contact person on this account.
  As a third-party debt collector, we are unable to delete debts.  However, we can confirm that our firm has not furnished any information to the credit bureaus.

  
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.

  
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 09, 2025, I, and three employees of our company, received an email from ******** *****, Altus Receivables Management, **************************************************************************************, Direct: ************, *********************************************** ***********************************. Subject: COLLECTION NOTICE - Important Past Due Matter with ***** Carriers, Case# ******** [ ref:!00D4101MucQ.!500WR0aOVpj:ref ]. This was our first communication regarding this alleged debt.On Jun 10, 2025 a second email was received. The recipients included yet ANOTHER employee of ours. Subject: SECOND COLLECTION NOTICE - Important Past Due Matter with ***** Carriers, Case# ******** [ ref:!00D4101MucQ.!500WR0aOVpj:ref ]Be advised that THIS IS NOT OUR DEBT. Its unconscionable to me that emails like this are sent prior to: (1) validating the debt as legitimate, (2) any attempt to contact our Accounts Payable staff, and (3) blast to employees who couldnt possibly be connected to this alleged debt.Weve not been in collections because we pay our bills timely.I demand that Altus cease immediately from contacting any of our employees. I further demand that Altus validate the debt; something they should have done before they pushed disinformation out to our employees.Angry? You bet. Have seven plus people in our company been inconvenienced because R&L Carriers and/or Altus have sloppy business practices? Perhaps were all victims of a trucking/collection scam? In any event, Altus can produce or find someone else to harass.

  

  Business Response

  Date: 07/03/2025

  This is in response to complaint number ******** filed with your office by **** ***** (complainant).
  On June 6, 2025, we received an account for collection from our client, R & L Carriers, in the amount of $ ******** against Heat Treating Services
  After review of the complaint and cease and desist, we are closing this account and referring back to R & L Carriers. This account was closed with Altus Receivables July 3, 2025.
  As a third-party debt collector, we are unable to delete debts.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so I made a complaint on here involving REGUS because at the time it was a different debt collectorI signed up for the **************** location with *****, then once I saw the horrible reviews as well as additional fees that they would want to charge I TERMINATED my membership the same day. Received confirmation of termination email that same day3/29/2025. However I keep receiving invoices for a membership that has been terminated, even tried to get a hold of someone by submitting a ticket to request a call back. After multiple attempts I FINALLY received a call back and told the representative that the balance isnt mine because I have terminated service since day one even responded back to the invoice emails that they continue to send but to no avail. The representative was NO help, he claimed he would contact support about this yet I didnt hear back. Now Im receiving an email about a outstanding balance from a debt collector with a balance that continues to increasesomehow Im at $800? I responded to the debt collector NewDebt NAM ******** NOW I received an email from Altus Receivables Management stating I owe $989.41, theres a add on of $148.41. Ive called this company, even responded to their email requesting a validation letter of this debt I do not claim. As I terminated my membership with ***** since MARCH yet still with get hit with invoices that really arent mine, the amount is just somehow increasing. I want this whole thing to go away, leave my credit report alone. Leave my membership TERMINATED as it should have been all this time.Reference: 1986;15748678

  

  Business Response

  Date: 06/10/2025

  This is in response to complaint number ********filed with your office by ***** ******* (complainant).
  On June 6, 2025, we received an account for collection from our client, Regus Management Group LLC, in the amount of $ ****** against ******************
  Our Altus recovery agent spoke with claimant; Altus is in communication with the client directly regarding her account due to status of account with her complaint and documents supplied in this complaint regarding account balance and status.
  As a third-party debt collector, we are unable to delete debts.  However, we can confirm that our firm has not furnished any information to the credit bureaus.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  

• Initial Complaint

  Date:05/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I recently received a collection notice from Altus Receivables Management in the amount of $1657.42, erroneously addressed to ******************************* Residence. Upon reviewing our credit reports, we found no evidence supporting the validity of this alleged debt, suggesting that this notice constitutes a fraudulent attempt to collect an unfounded obligation. I requested for any contract confirming evidence of this debt claim yet unable to get a hold of anyone from Altus Receivables Management. Furthermore, we are not aware of the company claiming we owe them any money nor have set up an account with them. We hereby request the immediate removal of our address from the company's database and urge a cessation of all collection attempts pending verification of this purported debt. Thank you in advance for your help!

  

  Business Response

  Date: 06/06/2025

  This is in response to complaint number ********filed with your office by ****** *********-******** (complainant).
  On May 23, 2025, we received an account for collection from our client, ******** - Realtors, in the amount of $1,657.42 against ****** *********-******** - Agent.
  Our Altus recovery agent spoke with ******; she is in communication with the client directly regarding her account due to incorrect balances and information sent to collections. Altus will  confirm accuracy with client and ensure we are pursing the correct amount on the case.
  As a third-party debt collector, we are unable to delete debts.  However, we can confirm that our firm has not furnished any information to the credit bureaus.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Debt Validation Demand

  

  Business Response

  Date: 05/21/2025

  This is in response to ***** Allens complaint. On April 22, 2025, we received a collection account from
  our client ***************** (Salon) in the amount of $32,562.28 pursuant to breach of a license
  agreement for studio use by ***** *****, a sole proprietor. A copy of the license agreement and
  transaction detail is attached.
  As you know we do not ensure the validity of our client&#**;s claims. Our duty is to verify the debt with our
  client when the debtor so requests or disputes a bill. Our client has verified this debt.
  We take all complaints very seriously and have thoroughly investigated this matter. While this is a
  commercial debt and the ***** does not apply, we do have a Policy & Procedures manual that is given
  to every employee. In it we have adopted a zero tolerance policy regarding violations of any law. Our
  Policy and Procedures manual also requires collectors to follow the proscriptions of federal and state
  law relating to debt collection when required.
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly
  within the bounds of legal and ethical standards

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a phone call from them for the first time. I explained to the lady that my company had went out of business and I would figure out how to pay it but she the proceeds to tell my it was going to litigation so she didn't know how long I had. Very unprofessional the first ever contact I have with this company and give really no time to even try to pay just threatened with a lawsuit

  

  Business Response

  Date: 06/18/2025

  This is in response to complaint number ******** filed with your office by ****** ******** (complainant).

  
  On March 5, 2025, we received an account for collection from our client, Leslies Pool Mart, in the amount of $1,024.03against Rock Star Pools.
  

  Altus closed this account on May 2, 2025 due to business closing.  Altus closed account and referred back to client.
  

  As a third-party debt collector, we are unable to delete debts.  However, we can confirm that our firm has not furnished any information to the credit bureaus.
  

  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  

  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.