Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am writing to formally file a complaint regarding Mobiloans LLC and an issue that has arisen with my TransUnion credit report. On May 31st, 2025, I attempted to settle an account with Mobiloans LLC. Despite multiple efforts to complete the payment, the system failed to allow the transaction and subsequently revoked the reduced settlement offer that had been previously agreed upon. This matter has caused significant frustration and is negatively impacting my credit standing. I believe this issue reflects improper handling of my account and a lack of accountability on the part of Mobiloans LLC. I am now seeking your assistance to resolve the matter. Specifically, I request the reinstatement of the reduced settlement option and the removal of the associated account from my TransUnion credit report as per the original agreement. Your intervention in addressing this matter promptly would be greatly appreciated. I trust that the Better Business Bureau will ensure that Mobiloans LLC corrects these inaccuracies and upholds proper business practices. Thank you for your attention to this issue. Sincerely, ******

  Business Response

  Date: 06/02/2025

  To whom it may concern,
  
  We have received your complaint ******** submitted for consumer ****** *****.
  We appreciate the opportunity to respond to the review.
  
  In regards to the consumer’s concern in his attempt to settle the balance on his Mobiloans account, on 05/31/2025, via the consumers online account, Mr. ***** agreed to settle the balance on the account with a single debit card payment. The debit card payment that was attempted was declined with a reason of “Suspected Fraud”. It appears two attempts were made. The card was declined by the consumer’s financial institution. The consumer has contacted us and we have communicated with him and informed him to contact the financial institution for more details regarding the declined transaction.
  
  In regards to the consumer request to reinstate the reduced settlement option and remove the account from his TransUnion credit report, on 12/24/2024, the consumer contacted Mobiloans inquiring about the reporting of his account if settled. Mobiloans provided the consumer a detailed response in regards to our credit reporting process. The consumer was advised of how the account status would be reported, if he agreed to a settlement, under Mobiloans terms. Mobiloans does not participate in “pay for delete”.
  
  We feel we have satisfactorily addressed the consumer’s concerns bringing this matter to a close. We have reached out to the consumer with details on how to renegotiate a new settlement.

  Customer Answer

  Date: 06/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do feel the balance should be updated to zero and deleted off the report.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to notify you of a fraudulent account that has been opened in my name with Mobiloans LLC. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account: Creditor Name: Mobiloans LLC Opened Date: 5/14/2023 Account Number: MD1062****** High Credit: $3,045.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity. Thank you for your prompt attention to this matter.

  Business Response

  Date: 05/07/2025

  To whom it may concern,
  
  We have received a consumer complaint for case # ******** for ******** ******, in which the consumer indicates that he is a victim of identity theft, and that the mentioned Mobiloans account was opened fraudulently. We have reviewed the consumer’s complaint.
  
  The consumer has not provided adequate information or supporting documentation to support such claim. According to our records, an application was submitted to Mobiloans, LLC on 05/14/2023 for ******** ******. Mobiloans has not received any communication from the consumer regarding an identity theft claim.
  
  In regards to credit reporting, Mobiloans is required to adhere to the terms of the Fair Credit Reporting Act. We are required to report all information accurately on all customers and must be consistent in reporting. We are committed to reporting all information accurately as it pertains to the Fair Credit Reporting Act. Currently Mobiloans only report data to one major credit bureau. We do not report data to the other two major credit bureaus. We have reviewed the application in question, and determined all information was accurate at the time reported. For this reason, Mobiloans is unable to remove any past information that has been reported. We are unable to validate an identity/fraud claim without adequate information and supporting documents. Unfortunately, we are unable to accept the consumer’s word alone. However, if the consumer feel like his/her personal information was fraudulently used to apply for a line of credit with Mobiloans, in order to fully investigate their claim, they will need to submit to Mobiloans the items listed below. The alleged offender’s information must be included on the police report, if known.
  
  1. Mobiloans Identity Theft Affidavit (must be completed in its entirety and notarized; incomplete affidavits will delay the investigation of this claim).
  2. Current Driver’s License or State Issued ID.
  3. Filed police report including a contact person and phone number for the police department.
  4. Current utility bill
  
  The consumer may submit the above listed items to Mobiloans by fax: 877-848-8693, by email: *******************, or by mail to Mobiloans address: P.O. Box 1409, Marksville, LA  71351.
  
  Mobiloans will provide the consumer with a response to this review and provide the consumer with the listed information in regards to submitting an identity theft/fraud claim to Mobiloans. We are unable to take any action without the above requested items from the consumer. Once the consumer submits the above requested items, we will begin an investigation into the consumer’s claim. Once our claim has been completed, the consumer will be notified of our results.
  
  If the consumer has any questions, he/she can contact Mobiloans Fraud department at phone number 1-866-637-0983 or by email at *******************. The consumer may also write to Mobiloans address listed in the previous paragraph. 

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regard to a $2,363.00 charge-off reported by MobiLoans LLC on my TransUnion credit file under account number MD74204****. The data reported contains serious inconsistencies in the balance and delinquency timeline, and there is no verifiable documentation that supports the accuracy of this account. It is likely that this tradeline was affected by a data breach, leading to the mishandling or misreporting of my personal credit information. MobiLoans has a duty under 15 U.S. Code § 1681e(b) and § 1681s-2 to ensure the information they furnish is accurate and verifiable, and under § 1681i, to conduct a reasonable reinvestigation of disputed items. Despite disputing the account, the response provided has been insufficient, generic, and devoid of any actual resolution. I am requesting a full investigation and correction of this tradeline to reflect only accurate and substantiated credit information in compliance with FCRA requirements.

  Business Response

  Date: 04/30/2025

  To whom it may concern,
  
  Mobiloans has received complaint #********, in which the consumer addressed concerns with the reporting of his Mobiloans account, stating he has disputed the account with Mobiloans and was provided with an insufficient, generic response, requesting an investigation and correction of the tradeline. Thank you for the opportunity to address the consumer’s concerns.
  
  According to our records, the consumer submitted an application to Mobiloans on 05/08/2022. Currently, Mobiloans has not received any correspondence or communications from this consumer throughout the life of the account. In addition, Mobiloans has not received any disputes from the consumer or disputes from the credit bureau on the consumer’s behalf. This is the first communication we have received from the consumer.
  To address the consumer’s concerns in regards to verification of account information, we have reviewed the consumer application and account information. All information that has been reported to the credit bureau for the consumer account, was accurate at the time reported. For this reason, we are unable to remove any past information that has been reported.
  
  A response letter providing the details of our investigation, including validation of debt correspondence for the consumer’s Mobiloans account, is being mailed to the consumer’s address listed on the BBB complaint, via certified mail, which is the same address on the consumer’s Mobiloans account. Mobiloans strives to provide excellent customer service. We feel we have satisfactorily addressed the consumer’s concerns bringing this matter to a close.  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. MOBILOANSLLC - MD530103071 - $1,837 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/31/2025

  To whom it may concern,
  
  Mobiloans has received complaint #******** for ****** ****, in which the consumer addressed concerns with the reporting of her Mobiloans account, including verification of account information, due to inaccurate information the consumer claims is being reported by Mobiloans. Thank you for the opportunity to address the consumer’s concerns.
  
  In regards to the consumer’s credit reporting concerns, we have provided the consumer with the account activity it relates to the consumer’s dispute. If the consumer has any questions, he/she can contact Mobiloans Account Services department at phone number ************** or by email at *****************************. Thank you for the opportunity to respond. 

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt with MOBILOANSLLC is not my responsibility. There is no agreement between me and MOBILOANSLLC. This is fraudulent behavior because the account was opened without my consent. The business has did not present a signed contract or other evidence that I gave permission for this to be opened. account. There is no legal foundation for this account to be in my name unless there is a legitimate, legally binding contract that bears my signature. I thus contest its legitimacy and ask that it be deleted from my records right away.

  Business Response

  Date: 03/10/2025

  To whom it may concern,
  
  Mobiloans has received complaint #******** for **** *****, in which the consumer indicates there is no agreement between herself and Mobiloans and that the account was opened without her consent. Thank you for the opportunity to address the consumer’s concerns.
  
  According to our records, an application was submitted to Mobiloans on 04/19/2023 for **** ** *****. The consumer’s name, address, and partial phone number listed on the BBB complaint matches the information listed on the consumer application submitted to Mobiloans. Mobiloans applications and correspondences are submitted in electronic format. During the application process, the applicant authorizes Mobiloans to review his/her credit status at any time, including after obtaining credit reports and other credit information we believed to be relevant to the application. This information can be found in Mobiloans Terms and Conditions, Section V. Credit Limit.  When the application “Sign Here” box is checked, during the application process, the applicant is signifying that the agreement and disclosures provided constitute electronic records under the Electronic Signatures in Global and National Commerce Act. As such, there are no paper applications with a physical signature. The consumer was required to review and acknowledge that she has reviewed and agreed to Mobiloans Terms and Condition agreement prior to submitting the line of credit application to Mobiloans. When the consumer submits his/her application, by entering the last four digits of his/her social security number, they consent to and acknowledge that they have read and understand the Mobiloans Line of Credit Terms and Conditions, and Mobiloans Website Terms of Use and Privacy Policy. For details regarding our Privacy Policy, please visit our website at ************************************. The consumer initial acknowledgement of these terms was on 04/19/2023. The consumer may review the Terms and Conditions at any time by visiting our website at *****************. The consumer can also access her agreement by logging into her online account.
  
  To address the consumer’s concerns in regards to verification of a signed contract, Mobiloans has not received any communication or written requests from the consumer requesting documents. However, again, the consumer may review the Terms and Conditions agreement at any time by visiting our website at ****************** The consumer can also access her agreement by logging into her online account.
  
  In regards to the consumer request to correct her credit report, we are required to report all information accurately on all customers and must be consistent in reporting. We are committed to reporting all information accurately as it pertains to the Fair Credit Reporting Act. We have reviewed **** ***** account, and determined all information was accurate at the time reported. For this reason, Mobiloans is unable to remove any information that has been reported. A detail response letter including the consumer signed application and agreement, has been mailed to the consumer address listed on the complaint, via certified mail, which is the same address on the consumer’s Mobiloans account.
  
  Mobiloans strives to provide excellent customer service. We feel we have satisfactorily addressed the consumer’s concerns bringing this matter to a close.  

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the reporting of the above-referenced account. As part of the Think Finance Payday Lending Settlement (2022), MobiLoans LLC and related entities agreed to forgive debts and remove negative trade lines from credit reports for affected consumers. This account was included in the settlement terms, and your continued reporting of this account as “charged off” with a balance of $2,095.00 is a clear violation of that agreement. Under the settlement, you were obligated to forgive the debt and ensure its complete removal from my credit report. Furthermore, nothing was ever sent to me to validate this alleged debt or account at all. Your failure to adhere to the settlement also constitutes a violation of the Fair Credit Reporting Act (FCRA), including 15 U.S.C. § 1681e(b) for failing to ensure accurate reporting and 15 U.S.C. § 1681s-2(b) for failing to correct or delete inaccurate information upon notification. I am requesting that you immediately delete this account and all associated negative remarks from my credit reports with all credit reporting agencies and provide me with written confirmation of its removal. If this matter is not resolved within 15 days, I will escalate this issue by filing complaints with the Better Business Bureau (BBB), and my State Attorney General’s Office, and the appropriate regulatory authorities.

  Business Response

  Date: 01/27/2025

  We are receipt of complaint ID # ******** submitted by **** *******, regarding his Mobiloans account. Thank you for the opportunity to address the consumer’s concerns.

  We have previously provided Mr. ******* information regarding the Think Finance Settlement that he claims his account was a part of. As explained to Mr. *******, consumers that were eligible for the settlement benefits had to have accepted a cash advance from Mobiloans prior to May 6, 2017. Mr. *******’s Mobiloans account was opened in 2021 and therefore does not qualify under the settlement terms.

  Mobiloans strives to provide excellent customer service. We will again reach out to Mr. ******* regarding this issue.

  Sincerely,
  MobiLoans, LLC

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to close my account and take my card off of automatic withdrawal. I called company just a few minutes ago and spoke with someone named *****. He said I could not close account with a balance. And he also said they could not take card off of automatic debits

  Business Response

  Date: 01/24/2025

  We are receipt of complaint ID # ******** submitted by ******* *****, regarding her Mobiloans account. Thank you for the opportunity to address the consumer’s concerns.

  In Ms. ******* complaint, she is requesting to close her account and have her card removed from automatic withdrawals. As explained to Ms. ***** when she called in, an account can not be closed until the balance on the account has been paid in full. The account will remain open until that time. In regard to removing her card from automatic withdrawals, there is no card authorized on Ms. ******* account for automatic withdrawals.

  Mobiloans strives to provide excellent customer service. We reached out to Ms. ***** regarding her account.  We believe we have satisfactorily addressed her concerns, bringing this matter to a close.
  
  
  Sincerely,
  MobiLoans, LLC

  Business Response

  Date: 01/24/2025

  We are receipt of additional attachments to complaint ID # ******** submitted by ******* *****, regarding her Mobiloans account. Thank you for the opportunity to address the consumer’s concerns.

  In our previous response on this matter, we noted that we had reached out to the customer addressing her concerns. This correspondence was submitted via USPS and has not yet had time to reach the customer. We have provided more detailed information in the correspondence that includes information regarding her account that we will not post in a public response.

  After she receives her correspondence and has any more questions or concerns, we have advised her to call Customer Support.
  
  Sincerely,
  MobiLoans, LLC

  
  

  Customer Answer

  Date: 01/24/2025

  
  Complaint: ********
  
  I am rejecting this response because: their statements are not true.  I want my account closed and card taken off automatic debits.  I have attached prove that I may close account according to their policy and then continue to pay.  I don't want my card on automatic debits, the next is due on Feb. 3rd. I have attached documents to prove they are incorrect.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ran a Hard Credit inquiry on me on or around January 6, 2025. Credit Karma notified me on that day. I have never applied for a loan with them and have not applied for any type of loan for at least 8 months. This company is doing an illegal act. I looked at reviews, and this has happened to several people. Do something about this company. The are fraudulently running people's credit without that person's knowledge.

  Business Response

  Date: 01/07/2025

  To whom it may concern,
  
  We have received a consumer complaint for case # ******** in which the consumer addressed concerns with a hard inquiry, performed by Mobiloans, dated January 06, 2025, stating he/she did not apply. We have reviewed the consumer’s complaint. The consumer has not provided adequate information or supporting documentation to support such claim. The consumer has not provided any detailed information regarding an identity theft/fraud claim or how their identity may have been stolen. However, despite the lack of supporting information and documents, we have reviewed the activity on the mentioned application/account. According to our records, an application was submitted to Mobiloans, LLC on 01/06/2025 at 12:29 AM, Central Time, for ***** *****. No line of credit account was established as a result of this application. The application was declined.
  
  In regards to credit reporting, Mobiloans is required to adhere to the terms of the Fair Credit Reporting Act. We are required to report all information accurately on all customers and must be consistent in reporting. We are committed to reporting all information accurately as it pertains to the Fair Credit Reporting Act. Currently Mobiloans only report data to one major credit bureau. We do not report data to the other two major credit bureaus. We have reviewed the application in question, and determined all information was accurate at the time reported. For this reason, Mobiloans is unable to remove any past information that has been reported. We are unable to validate an identity/fraud claim without adequate information and supporting documents. Unfortunately, we are unable to accept the consumer’s word alone. However, if the consumer feel like his/her personal information was fraudulently used to apply for a line of credit with Mobiloans, in order to fully investigate their claim, they will need to submit to Mobiloans the items listed below. The alleged offender’s information must be included on the police report, if known.
  
  Mobiloans Identity Theft Affidavit (must be completed in its entirety and notarized; incomplete affidavits will delay the investigation of this claim).
  Current Driver’s License or State Issued ID.
  Filed police report including a contact person and phone number for the police department.
  Current utility bill
  
  The consumer may submit the above listed items to Mobiloans by fax: 877-848-8693, by email: *******************, or by mail to Mobiloans address: P.O. Box 1409, Marksville, LA  71351.
  
  Mobiloans will provide the consumer with a response to this review and provide the consumer with the listed information in regards to submitting an identity theft/fraud claim to Mobiloans. We are unable to take any action without the above requested items from the consumer. Once the consumer submits the above requested items, we will begin an investigation into the consumer’s claim. Once our claim has been completed, the consumer will be notified of our results.
  
  If the consumer has any questions, he/she can contact Mobiloans Fraud department at phone number 1-866-637-0983 or by email at *******************. The consumer may also write to Mobiloans address listed in the previous paragraph. 

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. MOBILOANSLLC ACCT #: MD58564**** BAL. $2,111.00 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 12/10/2024

  To whom it may concern,
  
  Mobiloans has received complaint #******** for ******* ******, in which the consumer addressed several concerns with the reporting of her Mobiloans account, including verification of account information, stating she did not authorize the Mobiloans account or the use of her personal information. Thank you for the opportunity to address the consumer’s concerns.
  
  According to our records, the consumer submitted an application to Mobiloans on 11/03/2021. The inquiry on the consumer credit report results from this application. This application was submitted using email address ***********************. This is the same email address the consumer listed as contact on a previous dispute that was submitted to Transunion, by the consumer via Transunion electronic portal regarding an identity theft claim. Mobiloans received this dispute on 02/05/2024. During the verification processing of the consumer application submitted to Mobiloans, an email was sent to this email address providing a confirmation code to access the application and request funds. Thus, use of the confirmation code sent to this email address, confirms the consumer acknowledgement and ownership of the mentioned account. Thus, Mobiloans was not able to validate the consumer’s claim regarding a fraudulent Mobiloans account. Mobiloans provided the consumer with the results of our investigation via mail, which was sent to the same physical address that is listed on the consumer’s BBB complaint.

  
  To address the consumer concerns regarding unauthorized use of personal information, Mobiloans applications and correspondences are submitted in electronic format. Mobiloans Privacy Policy explains what personal information is collected from the consumer and how the information is used. This information was available for use prior to and after applying for a Mobiloans Line of Credit. When the consumer submits his/her application, by entering the last four digits of his/her social security number, they consent to and acknowledge that they have read and understand the Mobiloans Line of Credit Terms and Conditions, and Mobiloans Website Terms of Use and Privacy Policy. For details regarding our Privacy Policy, please visit our website at ************************************. The consumer initial acknowledgement of these terms was on 11/03/2021.
  
  To address the consumer’s concerns in regards to verification of account information, Mobiloans has not received any written requests from the consumer requesting validation of debt for her Mobiloans account. However, again, Mobiloans provided the consumer with a written letter on 02/05/2024, which included a detailed account review of her Mobiloans account. We are required to report all information accurately on all customers and must be consistent in reporting. We are committed to reporting all information accurately as it pertains to the Fair Credit Reporting Act. We have reviewed ******* ****** account history, and determined all information was accurate at the time reported. For this reason, Mobiloans is unable to remove any information that has been reported. A detail response letter including validation of debt correspondence has been mailed to the consumer address listed on the complaint, via certified mail, which is the same address on the consumer’s Mobiloans account.
  
  Mobiloans strives to provide excellent customer service. We feel we have satisfactorily addressed the consumer’s concerns bringing this matter to a close. 

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make me pay more then what my loan was worth 1k now it's 1585.00 I would like to stop these transactions only pay off my loan since that money is gone I used it for bills. They scam people make them pay extra fees that's what makes them rich. They customers service guy told me that himself. Huge scam. Please help me in any way. I think I already paid off my loan I'm paying the extra fees off now.

  Business Response

  Date: 11/04/2024

  We are receipt of complaint ID # ******** submitted by ***** **********, regarding her Mobiloans account. Thank you for the opportunity to address the consumer’s concerns.
  

  All processes, fees, and terms and conditions are clearly disclosed on our website located at www.mobiloans.com prior to and during the application process. On our website, we have provided the processes and fees associated with the Mobiloans line of credit in great detail. Here we have several areas, not limited to, but including: “Consumer Cost” and “Terms & Conditions.” This information can be found on the Mobiloans website under “How It Works” and “What It Cost” sections. Also provided in these sections is a fee chart. At the time Ms. ********** obtained the line of credit, she was presented with the terms and conditions, detailing the “consumer cost” as described in great detail on our website, which she acknowledged that she had reviewed and accepted prior to submitting her application and again prior to her first cash draw.  Mobiloans does not charge interest or any fees above and beyond what is disclosed and acknowledged by the customer.
  
  Mobiloans’ product is an open-end line of credit that allows a customer to access credit, pay down, and borrow again. Customers that continually make draws of available credit and/or have returned payments will not see a decrease in their outstanding balance. The consumer attached correspondence which showed her agreement to authorize automatic payments from the listed bank account. This payment agreement must be acknowledged each time the customer takes a cash draw on her account. Ms. ********** has made several cash withdrawals, which resulted in an increased balance. This agreement also indicates that the consumer has read Mobiloans Terms and Conditions agreement. The Terms and Conditions Agreement, Section XXI. Electronic Payment Authorization, indicates that whenever an ACH payment is returned to us for any reason, we may reinitiate the payment to the customer’s bank account up to two additional times after the first scheduled minimum payment. Ms. ********** revoked her the automatic ACH payments on the account on 09/17/2024, via phone. The consumer has been in contact with Mobiloans Account Services following this call, regarding the past due balance on the account. Ms. ********** attached her transaction history, but did not address a specific question or concern regarding the transaction history. We will be happy to answer any questions she has regarding the transactions, once provided with the item in question. 

  In regards Ms. **********’s request to stop payments and consider the loan paid, the customer is obligated to repaying the outstanding balance on the account in accordance with the Terms and Condition agreement she initially acknowledged. The account has not been paid in full. Mobiloans is willing to work with customers regarding a settlement payment plan, but they must call in and speak with an Account Services agent to set up the plan. Per the consumer’s request for no further contact, we have updated her contact preferences accordingly.
  
  Mobiloans strives to provide excellent customer service. We will be happy to provide an explanation to Ms. **********, addressing these same concerns, upon her request. However, as requested by the customer, no further contact will be initiated. We believe we have satisfactorily addressed her concerns, bringing this matter to a close.
  
  
  Sincerely,
  MobiLoans, LLC