Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mark Dodge Chrysler Jeep, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMark Dodge Chrysler Jeep, LLC

    New Car Dealers
    BBB accredited business

    Additional business information

    Additional Info:
    previously known as Roundtree Dodge
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/1997

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Sale new and used vehicles, also a large service department

    Business Details

    Location of This Business
    3777 Gerstner Memorial Blvd, Lake Charles, LA 70607-3235
    BBB File Opened:
    10/1/1997
    Years in Business:
    26
    Business Started:
    9/22/1997
    Business Started Locally:
    9/22/1997
    Business Incorporated:
    7/15/1998
    Accredited Since:
    10/1/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Mr. Mark E. Boniol, Owner

    Customer Contact

    • Mr. Mark E. Boniol, Owner
    • Trisha Turner, Office Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/05/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased a brand new 2022 Ram 3500 Vin # ***************** I paid cash for the Truck from Mark Dodge in Lake Charles LA in November 2022 when I ordered the truck I told the dealership I wanted the truck to pull a gooseneck trailer so I wanted a Cargo Camera so I could be able to hook up my trailer. When I got the truck I noticed right away my Cargo camera is defective its not clear and fussy I cant even make out the gooseball on my trailer. I first contacted Ram Cares they told me to contact dealer so I contacted Mark Dodge they told me that all cargo cameras are defective and if they replace it I will get another defective camera just like the one I got. I also took the truck into a Ram Dealer in Lake Havasu City AZ and had the service look at it they told me the camera is crappy and defective and they are all defective and told me if they replace it I will get another defective camera. I then called back Ram Cares and they told me their is nothing that they can do for me. My friend has a 2022 Ram with a Cargo Camera as well his is clear and not defective like my camera. My Truck has only 1,100 miles on it and is suppose to have a 36,000 mile bumper to bumper warranty on it. I have plenty of warranty left on my vehicle its only 2 months old and only has 1,100 miles on it. I would like my defective fussy unclear camera replaced with a clear camera of give me a rear view digital camera so I can see my cargo of my truck to hook up my 5th wheel camper. Any questions please contact me.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    SHAMEKA S

    1 star

    08/19/2023

    I BEEN DEALING WITH MARK DODGE SERVICE DEPARTMENT MY ADVISOR IS ****** ******* I BROUGHT MY 2017 DODGE GRAND CARAVAN 07-7-23 DUE TO THE VAN LEAKING OIL AND I TOLD THEM THAT WE THOUGHT IT WAS THE TRANSMISSION BUT THEY INSISTED THAT IT WAS THE SEAL AND GASKETS AND THEY FIXED THAT AND AFTER 2 DAYS THE VAN BROKE DOWN AGAIN AND THEY PAID TO GET THE VAN TOWED BACK INTO THE SHOP ON THE 7-10-23 AND LATER TOLD US THAT ITS WAS THE TRANSMISSION AND SO HE TOLD ME THAT WE NEED A TRANSMISSION WHICH COSTED $5929.04 AND WE GOT THE VAN BACK ON 7-21-23 AND ON 7-24-23 WHICH DODGE WAS CLOSED AT THE TIME SO WE PAID TO GET THE VAN TOWED BACK TO DODGE ON 7-24-23 IN WHICH WE WERE INFORMED THAT IT WAS A BAD TRANSMISSION WHICH I ASKED HIM WHO IS RESPONSIBLE FOR THE TOW FEE OF $408.63 AND ****** GAVE ME A NUMBER TO CALL AND THEY TOLD ME THAT I WOULD HAVE TO WAIT TIL AFTER THE VAN WAS REPAIRED ON 8-2-23 SO I THEN EMAILED THEM A DETAILED LETTER LETTING THEM KNOW EVERYTHING I HAD BEEN GOING THROUGH WITH DOCUMENTS. ON 8-11-23 I RECEIVED A LETTER STATING THAT MY CLAIM WAS DENIED AND IM TRULY UPSET I PUT OUT SO MUCH MONEY ON GETTING MY BUSINESS VAN REPAIRED AND THIS PROBLEM WAS ON US ITS ON THE COMPANY AND AT LEAST WANT TO BE REIMBURSEMENT BECAUSE VAN WAS NOT COVERED FOR ROADSIDE ASSISTANCE WHICH I ALREADY KNOW THAT BUT SINCE THEY PURCHASE A BAD TRANSMISSION THAT LEFT MY DRIVER ON THE SIDE OF ROAD FOR HOURS THINKING THAT MY VAN WAS FIXED.

    Local BBB

    BBB of Southwest Louisiana

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.