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Find a Location

Our Lady of the Lake Regional Medical Center has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Our Lady of the Lake Regional Medical Center

      5000 Hennessy Boulevard Baton Rouge, LA 70808-4398

      BBB Accredited Business
    • Assumption Community Hospital

      135 Highway 402 Napoleonville, LA 70390

      BBB Accredited Business
    • Our Lady Of The Lake Children's Hospital

      8300 Constantin Boulevard Baton Rouge, LA 70809

      BBB Accredited Business
    • Our Lady Of The Lake Ascension

      1125 W. Highway 30 Gonzales, LA 70737

      BBB Accredited Business
    • Our Lady Of The Lake Livingston

      5000 O'Donovan Blvd. Walker, LA 70785

      BBB Accredited Business

    Business ProfileforOur Lady of the Lake Regional Medical Center

    Hospital
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/9/1984

    Years in Business: 101

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers hospital & medical care.

    Business Details

    This is a multi-location business.

    Find a Location

    Our Lady of the Lake Regional Medical Center has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Our Lady of the Lake Regional Medical Center

        5000 Hennessy Boulevard Baton Rouge, LA 70808-4398

        BBB Accredited Business
      • Assumption Community Hospital

        135 Highway 402 Napoleonville, LA 70390

        BBB Accredited Business
      • Our Lady Of The Lake Children's Hospital

        8300 Constantin Boulevard Baton Rouge, LA 70809

        BBB Accredited Business
      • Our Lady Of The Lake Ascension

        1125 W. Highway 30 Gonzales, LA 70737

        BBB Accredited Business
      • Our Lady Of The Lake Livingston

        5000 O'Donovan Blvd. Walker, LA 70785

        BBB Accredited Business
      Location of This Business
      5000 Hennessy Boulevard, Baton Rouge, LA 70808-4398
      BBB File Opened:
      5/1/1969
      Years in Business:
      101
      Business Started:
      1/1/1923
      Business Incorporated:
      4/1/1980
      Accredited Since:
      4/9/1984
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 00888600 for this business, issued by EBRP Department of Tax & Revenue

      These agencies may include:

      EBRP Department of Tax & Revenue

      222 St Louis Street, Room 404

      Baton Rouge LA 70802

      (225) 389-3084

      BBB records show a license number of 132 for this business, issued by Louisiana Department of Health & Hospitals. The expiration date of this license is 3/31/2025.

      These agencies may include:

      Louisiana Department of Health & Hospitals

      628 North 4th Street

      Baton Rouge LA 70802

      (225) 342-9500

      http://ldh.la.gov/

      BBB records show a license number of 00920885 for this business, issued by EBRP Department of Tax & Revenue

      These agencies may include:

      EBRP Department of Tax & Revenue

      222 St Louis Street, Room 404

      Baton Rouge LA 70802

      (225) 389-3084

      BBB records show a license number of 697 for this business, issued by Louisiana Department of Health & Hospitals. The expiration date of this license is 5/31/2024.

      These agencies may include:

      Louisiana Department of Health & Hospitals

      628 North 4th Street

      Baton Rouge LA 70802

      (225) 342-9500

      http://ldh.la.gov/

      BBB records show a license number of 718 for this business, issued by Louisiana Department of Health & Hospitals. The expiration date of this license is 6/30/2024.

      These agencies may include:

      Louisiana Department of Health & Hospitals

      628 North 4th Street

      Baton Rouge LA 70802

      (225) 342-9500

      http://ldh.la.gov/

      BBB records show a license number of 246 for this business, issued by Louisiana Department of Health & Hospitals. The expiration date of this license is 6/30/2024.

      These agencies may include:

      Louisiana Department of Health & Hospitals

      628 North 4th Street

      Baton Rouge LA 70802

      (225) 342-9500

      http://ldh.la.gov/

      BBB records show a license number of 451 for this business, issued by Louisiana Department of Health & Hospitals. The expiration date of this license is 5/31/2025.

      These agencies may include:

      Louisiana Department of Health & Hospitals

      628 North 4th Street

      Baton Rouge LA 70802

      (225) 342-9500

      http://ldh.la.gov/

      Type of Entity:
      Corporation
      Number of Employees:
      4000
      Alternate Business Name
      • Tau Program
      • Our Lady Of The Lake Children's Hospital
      • Our Lady Of The Lake Ascension
      • Assumption Community Hospital
      • Our Lady Of The Lake Physician Group
      • Our Lady Of The Lake Children's Health
      • LSU Health Baton Rouge
      • Mary Bird Perkins- Our Lady Of The Lake Cancer Center
      • Our Lady Of The Lake Livingston
      • Ollie Steele Burden Manor Nursing Home
      • St. Clare Manor Nursing Home
      Contact Information

      Principal

      • Mr. Chuck Spicer, President

      Customer Contact

      • Ms. Stephanie Manson, COO
      • Mr. Chuck Spicer, President
      • Ms. Sonyia Bordes, Complaint Contact
      • Ms. Nicole Telhiard
      Additional Contact Information

      Fax Numbers

      • (225) 765-8305
        Primary Fax

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/27/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      *** spoke with ******* 8.28.2023 - said should have a credit and no balance. Sending up for review No call or communication weeks after. *** and I Spoke with ****** 10.4.2023 1:20pm - assured that will not affect ***'s credit. Overlapped payment. The payments received were credited to ******** acct - which they showed her incorrectly in the hospital - both accts were used mistakenly for ******. **** is being esculated to Supervisor - *** should expect a call in 7-10 days - but the whole process can take up to 45 days to resolve. We will continue to receive bills until it goes to Main Billing at that time they can stop the bills from being mailed out. No call or communication weeks after. (Received a **** in the mail warning of collections) *** called and spoke with ***** at 9:30 am on 1.18.2024. We once again confirmed that payments were made to ******** account instead of ******'s. Says that she will bring to her supervisor (*****) to rectify this. Says that either ***** or ***** will call *** back... Filed a complaint with the Better Business Bureau. No return communication. No call or communication weeks after. 2.24.2024 still no returned call. Just another **** with the same amount owed and indicating it's been sent to collections. 2.25.2024 Filled a complaint with *************************************************************************************contacts - Website did not allow message to go through 2.25.2024 Filed a complaint with the Better Business Bureau again. Received message from BBB stating that account was already created and still no response has been received from OLOL. 2.27.2024 Sent an email to [email protected] to try and get resolved. Received bounce back that email was no good and could not be delivered and that email was no good. 2.27.2024 Filed a medical complaint with the CFPB. Went through and received confirmation
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Leah W

      1 star

      11/05/2023

      My dad had a procedure 2 1/2 hours ago. He's in a lot of pain and we keep calling the nurses desk. Nobody came, so I'm in the hallway flagging someone down. The Dr hasn't even talked to us about what's next! We have no idea what's going on and they keep saying they're coming, but they don't. My dad is till in pain, they still haven't come in to see him.

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