Complaints
This profile includes complaints for Neighbors Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I defaulted on a loan and Neighbors received a judgement against me. They garnished my paycheck. I called them and reached a settlement agreement. I paid them the lump sum, and the debt was to be considered settled. Yet, they garnished my next paycheck. I called them and their attorney for three days. The attorney will not respond to emails or calls. The bank hung, and ****** ******* hung up on me. They stole $614.13 and there was a $3 fee to garnish my check. I need this money returned to me.
Business Response
Date: 01/10/2025
Member has requested a refund in the amount of $617.13 which
includes a $3.00 garnishment fee.
This response is to notify you that Neighbors FCU has
completed its investigation and determined that this is not a credit union
error, and the refund should not come from Neighbors FCU.
It is noted:
The attorney submitted a letter to Mr. **********
payroll department to stop the garnishment of wages on December 18, 2024
The funds were garnished in error by Mr. **********
payroll department.
For any questions/concerns regarding this error, Mr.
******** has been referred to his payroll administration.
It is our understanding that:
Mr. ******** was in contact with the attorney on
January 7, 2024.
The attorney has informed Mr. ********
Once the process is complete, she will send Mr.
******** a Judgement Cancellation letter (letter stating everything has
been paid and the process is complete)
The
$3.00 fee is a processing fee that is charged by law and goes to the employer
who is the State of LouisianaCustomer Answer
Date: 01/13/2025
Complaint: 22731002
I am rejecting this response because: My email thread clearly shows they should have never even began garnishments when I had a deal in place and their attorney stopped responding to my efforts to begin the prearranged payment plan if my house did not sell in a timely manner. As of today, I still do not have my money. The bank or attorney should have returned my money promptly, since they are set to receive the funds from the garnishment ****** ******* and ****** ******** were dismissive of my calls, hung up on me, and were completely rude in every attempt I made to understand why my check was having money taken from it. The lawyers and bank can deflect blame all they want, but they have my money and I do not have what is owed to me weeks after the event took place. This is a very unethical bank and attorney's office, and the public should here my complaint and be able to read it online, before they decide to do business with either.
Sincerely,
***** ********Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2013 Ford focus in 2018 my last payment was for June 2024. Mrs. ******* was my loan officer and I spoke with her who told me that my last payment was due in June of 2024. I have been told that my insurance wasn't the right insurance that I can't have no non excluded driver on my insurance policy but I do have my husband list on their list as a non exclude person on my insurance because he is legally blind and haven't own a drivers license in his life. In the state where I live he can be have owner of the vehicle. So as a passenger rider I put him on my insurance policy as non excluded driver and they rejected. The loan amount of the car was 10,000. I make single payments, double payments. When I talk Mrs. ******* and she said my last payment was in June, I made that payment and more to only be told that I still owe 7, 000 more dollars on a car that I'm double paying for. I call them now and they won't talk to me. I need this problem solved.Business Response
Date: 12/02/2024
Member has requested for auto
loan to be closed and issued a refund.
This response is to notify you
that Neighbors FCU will not honor member’s request listed above. Upon extensive
research, it has been concluded that the remaining balance of the loan is owed.
Neighbors FCU has contacted the
member to provide the following:
1. an explanation of the loan balance
2. to inform member of this decision.Customer Answer
Date: 12/06/2024
Complaint: 22572171
I am rejecting this response because: again as stated in previous complaint and verbal complaint during signing of the original contract it was Not made clear about the insurance part. It was a known fact that my husband DO NOT have license and he NEVER had license cause by the state of MS he is Legally Blind. There forth when the car was bought from the dealership they knew he didn't own license, his name was a put on the car title for the purpose of half ownership only. He doesn't drive a all. Neighbors then inform me that I was paying for 2 insurance, my insurance which I have and insurance which Neighbors have place on the car. And that's where the problem comes in at, I am paying for insurance and not my car note. I need this case settle and close .
Sincerely,
***** ******Business Response
Date: 12/13/2024
This response is to notify you that Neighbors FCU’s decision
to not honor member’s request remains. As previously stated, upon extensive
research, it has been concluded that the remaining balance of the loan is owed.
Neighbors FCU has contacted the member to provide the following:
An explanation of the loan balance
To inform member of this decision.
To review options previously provided.
Additionally, it is noted:
Our Loan Support Team has spoken with the member extensively over time and provided several options regarding the situation.
NFCU has signed documentation of the Agreement to Provide Insurance requirements.
While we do understand this is an unfortunate situation and
this may not be the outcome the member desired, we hope she understands the
limitations that prevent us from fulfilling her request. We deeply apologize
for any misunderstanding that may have been incurred.Initial Complaint
Date:10/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked numerous times via email for Ms ******* to not contact me and she continuously does. The line of credit is with my ex whom I have a restraining order on due to domestic violence. She constantly emails us both in the same email resulting in my email address being given to him.Business Response
Date: 11/13/2024
Member has requested no further contact by Neighbors Federal
Credit Union with regard to the line of credit in which she is a joint holder.
This response is to notify you that Neighbors FCU will honor
member’s request and will conclude any further communication about loan.
There have been several attempts made by phone to inform
member of this decision with no response.Initial Complaint
Date:10/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The payment for the $15,000 loan with NFCU was on auto draft monthly and paid off early. There was a remaining balance of $2.67 that did not get paid with the auto draft even though I had sufficient funds in the NFCU checking account. I attempted to pay this balance online but the payment would not being accepted at the time. The loan account disappeared after I signed in online in attempt to pay the remainder. I was finally able to pay the remainder a short time later after realizing the original payment was not accepted. I never received any communication from NFCU regarding this. Only to find out that NFCU has reported it to the credit bureau. I called NFCU in August and October of 2024 in attempt to resolve this matter but was unsuccessful in reaching anyone that could help. I am seeking to have this removed from my credit report as I have never paid anything late. The entire $14,997.33 of $15,000 was paid on time and ahead of schedule. My credit has been damaged over $2.67.Business Response
Date: 11/18/2024
Member has requested the removal of a late payment on his
credit report. This response is to notify you that Neighbors FCU has honored
the request, and the late payment has been removed. Member has accepted
resolution.Customer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22485961, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:07/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
19 months have passed talking with35 agents still never received a replacement card?Business Response
Date: 07/31/2024
Neighbors Response – Sent 7/31/24
Due to incorrect address
information, the credit union initially was unable to provide the member with the
replacement card. The member did,
subsequently, visit a branch requesting the card to be mailed to an alternate
address and card was successfully sent to member and received.Customer Answer
Date: 07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22015391, and find that this resolution is satisfactory to me.
Sincerely,
** *******Initial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/22/24 a 13 yr old LOC loan belonging to my exhusband has been added to my credit bureau today. I have never been supplied documents of this loan, I have never accessed a penny of this loan. And I know for a fact that this loan was paid off after our divorce and obviously used again by my exhusband now not paying the loan. This can not be legal for NFCU to do this and I want the BBB to step in and investigate this to have them remove this from my credit bureau.Business Response
Date: 06/03/2024
June 3, 2024
Better Business Bureau
3266 Drusilla Ln, Ste. B.
Baton Rouge, LA 70809
Ref: ID 21748927
Neighbors Federal Credit
Union has come to a resolution regarding the complaint that is satisfactory to
both parties.
Although NFCU was operating
within its legal rights, we have made the business decision not to pursue legal
action against the complainant and to remove this loan from the complainant’s credit
bureau reports.
The complainant has been
notified of our decision.
Thank you,
****** *******
SVP Member ExperienceInitial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother is incapacitated with a broken hip. My brother and I requested to clear up some accounts that had my deceased father's name on 8/ 16 at the Goodwood location and they required lots of paper work stating everything with my father's name on it, Primary and Secondary had to be closed and a check cut to a trust that was established on paper in his will. We provided every legal aspect they requested, POA, Medical POA, Trustee Proof and My mother's resignation as Trustee to help us clear up his name on the accounts. We were also told we could set up a trust account and got no help or instruction on how to do so. I was able to call ***** ******* and have a trust account set up once I sent them the trustee paperwork including tax EIN and my father's death certificate that I had already provided to Neighbors within 48 hours without communication issues or confusion.
We had conflicting information many times, from the VP, Ms. *****, who was to guide us. Including the last email last week stating that she would mail the check. We were told today to go sign the permission to close the accounts. I wanted to close all accounts with my father's name and had provided POA over a month ago. The VP told the Neighbor's rep that was assisting me that she would not do that. No mention of my brother and I having POA and being the trustees. The original issue was that we were told was that we had to close EVERYTHING with my father's name and have a check cut. This VP is such a poor communicator verbally and in writing that I chose to let it go today. We should have been able to close anything with our mother incapacitated and POA. They are not helpful and I would suggest avoiding leaving any major accounts with them.
I wish to shut down all accounts with them except and IRA my mother has. I will pursue closure, if I don't have to communicate with Ms. *****. Please Finish shutting the accounts down. I plan to send the copious emails with the board and President.Business Response
Date: 10/11/2023
Due to the legal
requirements that are in place to protect our members, the credit union has an
obligation to follow guidelines regarding access to accounts by individuals
other than the members themselves. Items were needed from the individual (s) to fulfill the initial request. The inability to produce the requested
items prevented the credit union from fulfilling the request. The
credit union was able to provide a satisfactory resolution regarding the complaint.Customer Answer
Date: 10/12/2023
Complaint: 20687976
I am rejecting this response because:
I did provide all legal requests for the accounts or they would not have been closed. Please stop the legal ease in your response and read the emails that were sent to a vp of experience , ****** and ******* ********. Again, very disappointing that the blame would be placed on my brother and I for a lack of progress from your employees. The issue was the inability for us to get a straight answer or direction on what we needed and the difficulty, conflicting information, and misinformation we continually received. This lack of guidance and continuous stalling were the major problems. I hope in the future Neighbors will be like their commercial says, friendly and helpful, especially to people under stress with an injured parent.We are not planning to get retribution, just want Neighbors to improve for others and the above formal response is not what we desired. We are grateful for the help we finally received, after escalating the issue to better business bureau. Thankfully you all participate with them.
Sincerely,
******* ******Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in November around the 22nd, I went to the Neighbors Federal Credit Union branch in Prairieville, Louisiana to pay my Secured Visa card. The payment was for $900.00; I was going to do it in the branch because they changed their payment website/software for paying credit cards online. I was shown by a teller how to set up my online banking access for the card. I wanted to be able to access my credit card immediately after making the payment due to I was travelling . I wanted to use my credit card instead of my debit card. I deposited the money in my checking account at the branch and went home to set up my online banking.
I did so and paid the $900 by online payment from my checking account. I got the confirmation ;my available credit was updated. I went on my trip and used my credit card for all my purchases. I made another online payment of $200 while I was away.
When I got back, I noticed that my payment was reversed by the credit union, despite the fact that I had over $1300 in the account when I made my online payment. So I paid it again online and carried on my day. Payment was reversed and then the credit union marked up my $1500 credit limit card with a high balance of over $2400 on my account. They marked my credit report with this and because I didn't know my payment was reversed right away, I ended up getting a 39 day late on my credit report, causing my credit score to drop.
I went to the bank to talk to an account specialist and an investigation was supposed to be done and the lates removed from my credit report. This did not happen. I started paying in person for the next several months, but I had to make a payment online and the same thing happened and now I have another 30 day late on my credit report. I went back to the bank and made a complaint again, as I had enough money again to cover the payment. they claimed that I entered my bank info wrong but all that is showing is the last 4 digits, I entered my info correct.Business Response
Date: 09/12/2023
The member represented in this complaint was attempting to
submit a payment to his credit card and was not aware that the payment was
reversed and not given a reason as to why it was reversed. It was
confirmed that the member had unfortunately entered the incorrect account
information when making his credit card payment.
Due to the member not being notified that his payment was
being reversed and the reason for the reversal, the request to remove the late
payments from his credit report has been submitted to the appropriate credit
bureaus for an update to his credit report.
The member has been notified of the resolution to update his
credit report and was very appreciative and completely satisfied with the
resolution.
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