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Find a Location

C2G Environmental has 1 locations, listed below.

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    Business ProfileforC2G Environmental

    Water Damage Restoration

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2019 Catalpa Loop, Richmond, KY 40475-9001
    BBB File Opened:
    9/11/2019
    Years in Business:
    4
    Business Started:
    6/1/2019
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Selina Sanders, Manager
    • Mr. JW Cole, General Manager
    Contact Information

    Principal

    • Mr. JW Cole, General Manager

    Customer Contact

    • Selina Sanders, Manager
    • Mr. JW Cole, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/04/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I entered into a contract with C2G Environmental on February 10th 2021 after a house fire . The contract stated they would have the house restored back to or in better than it was before the fire and would be done within 90 days yet here it is nearly a year later and the house is still unfinished . I have given them chance after chance to finish it and do it the right way but because of Covid they have used every excuse In the world as to why they have not finished it. They say they had an emergency or everyone is getting tested the can't get supplies and so on. For one if they were going to have the job finished in 90 days all the supplies should have already been bought or at least ordered so when they wait till ten months later to order a vanity for the bath and can't find the right one I have to agree to something I didn't want in order to just get them to put one in. They were suppose to replace the HVAC system and although you can see the fire damage to the outside air unit have still put the old unit back in place. I gave them a check from my insurance company for 64,345.22 on February 10th 2021. The main guy that signed the contract will not answer any of my calls or respond to any text messages. Has his secretary Alayna handle everything. When she is there and half the time she won't answer a text or phone call. They say they call and no one ever answers but have never left a message. If they had i would call them back. But there is no missed calls from the numbers i have. I have seen other companies build houses and businesses from the ground up in the past few months and have all the materials they need so I have a hard time believing that this company can't get the supplies. They have not been to my house to do any work that I have seen in weeks. Was suppose to let me know something yesterday when they got back In the office after the holiday. But would not answer and did not contact me. I just want my home fixed the way it is suppose be now and livabl
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    Customer Reviews

    0 Customer Reviews

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