Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GE Appliances has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  41 Woodford Ave Plainville, CT 06062

• 

  Haier

  1356 Broadway New York, NY 10018

• 

  GE Appliances

  8146 State Rd Burbank, IL 60459

  
• 

  GE Appliances

  5076 S 108th St Omaha, NE 68137

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We urgently need replacement of our refrigerator, it is so loud it is audible in multiple rooms of the house. It started all of a sudden and it is frustrating to be in the house due to the noise.
  
  A GE technician came by today and was unable resolve the issue; he said there is no fix for this problem of icing build-up and the loud noises the refrigerator makes because of the condensation, etc. He said it may be a year or longer until GE realizes the defective issue and creates a solution, like a warming unit/heater to help with the icing. He said that GE may not help at all once the weather cools and less issues with the fridge mean less complaints, equalling little concern from the manufacturer.
  
  Make: GE
  Model: GWE19JMLPFES
  Serial: RS320992
  Purchase date: October 9, 2021 (less than one year of this post)
  Store of Purchase: **** ***** - *** ****** ** / ****** ***** ****.

  

  Business Response

  Date: 10/13/2022

  BBB complaint #********* 10/10/2022

  *** ******* Service repaired the unit per warranty, unit is now working as it should.

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a General Electric gas oven from a reputable local small business on Jan 26 2021.
  The Model is GE 30" Free Standing Gas Range -JGB660YP1FS
  We paid $949. plus tax for the Range.
  After seven months, the gas oven started turning itself off during cooking. A service person from the place we purchased the oven came out to diagnose the problem. At first they thought that it was due to aluminum foil that I had placed to catch drips. I removed the Aluminum Foil.
  However, the problem kept happening.
  The local service person came out at Least 7 more times, from Sept 2021 through July 2022. Several times, and with the help of a GE technician on the phone, they diagnosed two different issues
  GE authorized to replace the oven's Control Panel in Nov 2021, and a Sensor in Jan 2021. Within weeks the oven began to turn off again while cooking.
  At an additional service visit the codes stated that I needed to clean the control panel, and was told to only use Windex. My control panel has never looked dirty. I followed their instructions. Still the oven was turning itself off.
  In Aug 2022, I contacted GE myself and they sent out their own repair person. That repair person told me, that the oven was turning off because I had too many pans in the oven, and left without touching the oven. Since then I have not put two pans on one rack again. My oven continues to turn itself off in the middle of cooking.
  I contacted GE customer service Sep, 29 2022, and they stated that because my oven is outside the 1 year warranty, that they will no longer repair or replace my oven. They did offer a substantial discount, but did not specify how much. Since my oven stopped performing during it's first year, and the problem was never solved, I would like a New Oven or have this one Permanently Repaired. If I have to spend any of my own money, I will not be buying another GE oven. Therefore a discount does not interest me. Thank you very much.

  

  Business Response

  Date: 10/11/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated
  10/10/22.
  
  I called and spoke with the consumer on 10/11/22 to discuss their
  complaint.
  
  ******* *******

  

  Business Response

  Date: 10/18/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 10/13/22.
  
  I am in communication with the consumer and called them on
  10/18/22 to discuss their complaint.
  
  ******* *******

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  GE has contacted me and I explained that I am still waiting for my repair technician to come and check the oven codes.  I have an appointment scheduled for tomorrow, Oct 19, 2022.  I am hoping that the problem can be diagnosed at that time, and that repairs will follow.  
  
  
  
  Regards,
  
  
  
  *** ******

   

• Initial Complaint

  Date:10/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **see attached**

  

  Business Response

  Date: 10/14/2022

  BBB complaint #******** 10/10/2022

  GEA has authorized a replacement for the consumer.

  Customer Answer

  Date: 10/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******** ******
   
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a new construction home in November 2021 and GE appliances were part of the package. September 1, 2022 only half of the buttons worked on my Microwave. Service Technician came out on 9/16/22 and stated he had to order parts. The parts were delivered to my home and no one ever came back to fix the microwave after numerous calls. The microwave now does not work at all. GE set up appointment only to cancel and not contact me. When I did get in contact with GE they stated the motherboard needed to be replaced on the microwave. I am requesting a replacement since this microwave is not even a year old. Today is October 7th and nothing has been resolved with GE and this is a month now and I have no use of the microwave. Please help

  

  Business Response

  Date: 10/11/2022

  Thank you for the opportunity to review Complaint ID# ******** 10/8/2022
  
  The consumer’s repair parts have been delivered and GE
  Service was able to move the consumer’s call up to this Saturday 10/15/22.  We will offer the consumer an additional 1-year
  warranty beyond their 1st year manufacturer’s warranty.     
  
  **** ******

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE Monogram range, refrigerator, trash compactor and dishwasher for our home. GE has sent **** appliance repair out to repair the range and compactor under warranty.
  
  Compactor: stopped working after 6 weeks of use. Technician came out to repair our range and we were told he assessed the compactor at the same time. We waited 2 months for parts and then scheduled them to come out the same day they were attempting to repair the range. I saw all the parts he ordered on the counter and asked if he was able to repair it. He replied "yes, it was just a lose power wire". He then stated that the parts he ordered could be thrown away or he would take them. The compactor quit working 1 week later.
  
  The range started having issues after about 5 months of use. We have had GE's technicians out 3 times and they have not been able to repair it. We scheduled the 4th visit and requested that they send a different technician out as we were not happy with the first technician not properly diagnosing our compactor, wasting time and money ordering parts that weren't needed, and delaying the repair since it could have been fixed that first visit. After the 4th visit was scheduled they called us back and stated that they would not send a technician out because he felt that he was threatened by us. There were not threats, raised voices or anything remotely expressed. He finished his 3rd attempt and stated we should call GE to get it resolved. GE has refused to provide another technician and we are unable to locate a GE certified technician in our area.

  

  Business Response

  Date: 10/17/2022

  Thank you for the opportunity to review Complaint ID# ******** 10/7/2022
  
  GE Appliances is unable to offer service due to an
  interaction described by a technician as threatening.  GE Consumer Relations is currently considering
  other options and will discuss with the consumer as soon as possible.       
  
  Troy Medley

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a GE washer and dryer because the set I originally had was having too many issues. The new set was purchased at the end of July of 2022. The set was then delivered by *****, and they took my old set away roughly around August 8-9th of 2022. On September 21st I started to notice that the heating element in my dryer wasn’t working. After continuous calls to GE I got ahold of someone who told me they needed a few days to find a repair man to come out. I gave it about a week for them to find someone and they never did. Each time I called back they said they needed more time to find someone…just dragging the process along very slowly. Each person I talked to gave me different answers to my questions. Some of the representatives would put me back on hold for another 20 minutes after already waiting 2-3 hrs for a call back. I then finally got ahold of a representative who told me that I could find someone myself to come out and they will reimburse me the money that I paid for the repair or that they would have a new unit sent out at not cost. I couldn’t continue to wait for them to give me a resolution. So I found someone who came out and fixed the unit and sent GE a copy of the invoice. I have proof of correspondence between GE and me. Explaining that I don’t want the new dryer. Because I don’t trust the quality of their product. And I don’t want another one that’s going to break down after 3 months. I still have yet to receive any responses. Other than they were going to try to send me a new unit. It’s been over 3 weeks. And if I hadn’t had the dryer fixed myself I still would have been with a way to clean my clothes. I have 2 ****, ages 5 and 8. And we go through a ton of laundry. And after spending nearly 1,700 on the set. They should work! Neither GE or ***** who we bought it through were willing to help. On the contrary, they seemed to make the process way harder. And I still have yet to be reimbursed for the part that I had to pay out of my own pocket.

  

  Business Response

  Date: 10/12/2022

  Thank you for the opportunity to review complaint ID: ********* 

  I'm sorry to hear of the trouble this consumer has experienced with her GE dryer. 

  I tried reaching out to her, but I had to leave a voicemail.  I look forward to working with her regarding a resolution to her complaint.

  Please contact us if there are any questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE washer and dryer from **** ***** in July 2022. In September my washing machine started banging and sounded as if a bomb was going off. I called GE and they said my washer was only covered for parts even though I purchased an extended warranty. That did not take affect until 1 year after purchase. They scheduled a service call where I was issued a Case #********. After waiting almost a week a repair man came to my home that was smelled so badly my house needed to be disinfected when he left. Not only did I lose a days work, this man refused to look at my machine, claimed there was nothing wrong with it and proceeded to leave. When my ******* suggested filling the washer with water he said " oH yeah you need a new strut". The part was never ordered. We scheduled a second visit, they sent another person and when the part arrived it was only 1 of the 4 pieces they needed. The second repairman said the washer needs to be replaced. Not only does it need struts, it doesn't sound right and it is not locking correctly. He went to his van made a call to request a new washer and once again GE is refusing. We lost two days pay, the machine needs multiple parts and they feel since they sent us 100$ to do laundry we will wait for a 3rd service call and numerous parts. The machine is a SAFTEY HAZARD and needs to be removed from my home and replaced. GE IS REFUSING! They are not helping us settle this. A third repair has been scheduled for 10/13 as the GE representative stated that it will sound better when they replace the parts? IT is a safety concern and GE is responsible in replacing my brand new washer. They are condescending, arrogant and extremely rude on their customer relations team especially the supervisor, ******. It is a major safety concern in my home and I have been without a washer for 2 weeks.

  

  Business Response

  Date: 10/17/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated
  10/7/22.
  
  I called and spoke with the consumer on 10/17/22 to discuss their
  complaint.
  
  ******* *******

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE Consumer Affairs CASE # ********
  GE Cafe Model # CFE28TP4MW2
  Order placed on 12/28/2021 with ** ******* – Order # *********
  We (**** * ***) ordered the entire suite of appliances for our new home being built. Refrigerator, Double Oven Gas Range, Dishwasher and Over the range convection oven. Delivery was requested for March 17th to our enclosed garage at the house site where our new home was being built. We ordered early to make sure we had the appliances due to covid shortages and delays. The appliances arrived in separate shipments over the next few weeks.
  The house was completed, and we were able to unpack and install the appliances on Wednesday June 22nd, 2022.
  When unboxing we realized there was damage to the front of the refrigerator, which appeared to be cosmetic as the fridge was working properly. We reported the damage to ** ******* within the next week or so (early July). They finally received approval from GE to repair the damage to the refrigerator from the factory/shipping. The service provider the ticket was sent to was *** ******* Service for our area.
  ON SEPTEMBER 4, 2022 – THE REFRIGERATOR/FREEZER COMPLETELY WENT OUT. In case you need help doing the math, That’s ONLY 74 days since it was plugged in for the 1st time!!!!
  We reached out to GE on this occasion as it’s their product. GE sent a service request in for the failure, also to *** ******* Service.
  09/07/2022 - *** ******* Service reached out and left us a voice mail to get more information. They left a message with a call back number and said for us to feel free to text. We returned their call shortly after and left a voicemail advising them of the issues and left our call back numbers. We never received a follow up, so we sent a text. No response. A 2nd text was sent and still no follow up. We wanted to ensure they had bo

  

  Business Response

  Date: 10/13/2022

  Thank you for the opportunity to review complaint id#******** dated 10/07/2022. 
  Consumer’s exchange has been processed. Please allow 5-7 days for the delivery team to reach out about a delivery date and time. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

  

  Business Response

  Date: 10/18/2022

  Thank you for the opportunity to review complaint id#******** dated 10/14/2022. 

  Consumer’s new unit just reached the delivery company today. They put them on schedule for delivery for Friday 10/21. They will reach out on Thursday with a time frame. We also replied to the consumer's email on 10/14/2022 about the extended warranty, offering to add an additional 12 months on the refrigerator as this is the appliance that failed. There has been no response to our offer. 

  
  

  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
  
  
  

  I see and GE’s response they told BBB our unit had reached the delivery company earlier this week we were receive a call on Thursday to set up a delivery time for today Friday, October 21.

  as of yesterday afternoon we had not heard from GE or the delivery company so I sent an email asking them to confirm delivery today and what time. There was no response so I sent a second email this morning as of 12:45 PM on Friday, October 21 the day that they said we would have delivery we have still not heard from GE or the delivery company. Once again GE has not held up to their commitment as of yet I have taken a vacation day so that we could make sure someone was here for delivery. Something needs to be done to resolve this and immediately! 

  I can be reached at ***********3 or via email which is attached to this document **** **lb can be reached at ***********5 and his email **** * *************m someone please help!
  
  Regards,
  
  
  
  *** ******

  

  Business Response

  Date: 10/24/2022

  Thank you for the opportunity to review complaint id#******** dated 10/24/2022 
  I am showing that the delivery took place today. The proof of delivery was signed at 10:32 am. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchases a refrigerator on 7/13/22 which was at the time in stock. Delivery #1, damaged; Delivery #2, never made it on the truck, Delivery #3, old refrigerator was unable to be unhooked from water line; then the model went on back order. What did they do with the one that was supposed to be delivered??? Nice person, *******, was working with me. When she went on medical leave, finding this out after 3 calls, a supervisor named Jerry called me back. After missing his call, I called him back after 20 min, no return call back. This happened another time. And so on, I've only spoken with 2 people who seem to care, ******* and ********. Others have been eating on the phone, and so on. Why are managers not calling customers back? It is now 10/6/22 and I still have no refrigerator. I'm told no compensation until I get a refrigerator delivered--seriously!? I have had to rearrange my work day for these several deliveries, the other horrible experiences are in my notes at GE Appliance Store; one delivery was supposed to be between 4 -7 pm, when they called me at 10:57 am, there was no way I could leave work. The most recent delivery was again, a damaged refrigerator. This is beyond reproach. Again, I had to call GE Appliance Store only to be told it would be 24-48 hours before a supervisor would return my call, that was 3:30 CST. That was on 9/30; on 10/5 I called at 1:25 PM and was told that they don't return calls for 72 hours and it "hadn't been 72 hours yet"; are you kidding me? I then waited the extra 2 hours and no call. *******, called me 10/6 at 9:32 am; I DO NOT have my phone attached to me, when I returned the call ****, responded that she had read my notes and said that ******* would only tell me what **** was saying and that I needed to make a decision to have a refund or get a model delivered and then would discuss compensation. GE has had my money since 7/13/22; of course I would like some compensation and a refrigerator.

  

  Business Response

  Date: 10/06/2022

  Thank you for the opportunity to review complaint id#******** dated 10/06/2022. 
  Consumer was contacted by a GE Store supervisor. She was offered a refund on order or product reordered under white glove inspection plus compensation after delivery. 
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
  
  
  
  Regards,
  
  
  
  ***** ******
  
  

  First of all, I had to literally BEG for a manager to call me back, in a service oriented industry where customers are critical to success, that is unacceptable.  Secondly, while I was offered a replacement, no definitive date of delivery could be given.  Although the replacement model was $800 more than the original one I purchased and was offered for what I paid for the original refrigerator, I also asked for an extended warranty for that appliance to compensate for this literal fiasco that I've been dealing with for almost 3 months.  I don't believe that this was an unreasonable request, but Shirley, the person I finally spoke with from GE, raised her voice a bit as stated that they the $800 was my compensation.  Just not a great way to do business and retain customers.

  Thank you.

  

  Business Response

  Date: 10/11/2022

  Thank you for the opportunity to review complaint id#******** dated 10/10/2022. 
  Upon our GEA Store manager calling the consumer, she decided to proceed with refund as she was not happy with the $800 upgrade being her compensation. The refund has been processed. Compensation was only offered if the consumer decided to remain with us. 
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]

   

  An apology would have been appropriate at this point for ALL of the issues.  It is 10/14/22 and I've checked my bank account.  Some kind of transaction on 10/9/22 for an 87 cents refund.  I again called GE, at least I spoke to a very nice woman, ****, today.  She shows that there was a refund for $2200 (and some change) and .87 showing.  I can assure you that the $2200 (and some change) has NOT shown up in my bank account.  She stated that she would send this to a manager named *****.  Again, this is such a horrific way of doing business--how did a minute amount of money end up in my account, but the larger portion did not??
  
  
  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 10/18/2022

  Thank you for the opportunity to review complaint id#******** dated 10/17/2022 
  Consumer’s refund was processed on 10/6. We have released the funds. It would be up to her CC company as to when she will see it on her account. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

  Customer Answer

  Date: 10/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  It should NOT take this long to get my refund.  If it was processed, please follow-up and take some accountability in ensuring that I receive my money, which is due to me.  Again, please explain why I've seen .87 but NOT the over $2200.  I am prepared to get an attorney involved.  
  
  
  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 10/27/2022

  Thank you for the opportunity to review complaint id#******** dated 10/26/2022. 
  We have confirmed that there was an issue with the refund. It was reprocessed on 10/25. The consumer should see her refund any day now. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

  Customer Answer

  Date: 10/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** ******
   
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new GE refrigerator 6-23-22 for a new home. Moved in 8-15-22. Refrigerator failed on 9-15-22. All food in refrigerator and freezer was trashed. GE was contacted 9-17-22 and could not provide service until 9-24-22. GE offered $125 after I voiced my dissatisfaction with the protocol and logistics. A GE tech diagnosed compressor failure 9-24-22. GE tech ordered the required repair parts to be sent direct to me, 3 separate *** ** shipments sent to my home over the course of 10 days making me responsible for receipt of parts. I placed multiple phone calls, emails and text to GE during this 10 day period stating both my dissatisfaction and I acknowledged to GE on numerous occasions their complete lack of timely response and voiced my concern of the ongoing headaches and burdensome relationship required to deal with their so called customer service. All the while living in a home without a refrigerator. GE's consumer customer service employees seem to be script readers that offer no help if an issue goes beyond the scope of the corporate manual directive of "that's the best we can do". If pressed CS will forward the call to a "thorough listener advocate" who offers extended warranty after repair for the inconvenience of living in a home with no refrigerator and yet no resolve for expediting repairs or replacing the failed appliance. After all this and the parts finally arrived 10-3-22 and the GE tech shows up 10-5-22 and does a repair. He stated "its not uncommon that the rear access panel has to be bent to accommodate the new compressor due to poor parts quality and incompatible repair processes." The refrigerant used in this repair is flammable. After repair the refrigerator was working but making odd non acceptable noise. 3 hours later it stops cooling again! I am required to contact GE and schedule service and wait extended periods again while known flammable gas may be leaking in my home due to a refrigerator that should be replaced.

  

  Business Response

  Date: 10/12/2022

  Thank you for the opportunity
  to review complaint id#******** dated 10/6/2022

  
  Consumers
  refrigerator has been deemed non-repairable under the one-year manufacturing
  warranty and therefore the unit will be replaced. The replacement order has
  been processed.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  GE is a corporate bully that expects consumers to be completely inconvenienced for over 1 month with a non working new refrigerator. They offer consumers minimal compensation only when and after raising hell and pushing of accountability. They tell you one thing and do something else. All the while you are left in a home without a working refrigerator. The so called warranty and replacement process and logistics requires that the consumer take majority responsibilty to handle all scheduling of service, and be inconvenienced due to GE"s  lack of adequately informed and a prompt and courtesy response. It takes days to get a return phone call or e-mail while they attempt to follow protocol to condemn a non working appliance. Replacing what I paid for and offering a minimal rebate does not cover my frustrations nor does it compensate the consumer. It is not good business when GE corporate is allowed to perpetuate a philosophy that says, make them suffer while we delay as long as possible providing the product that they purchased. I still do not have working new refigerator in my home. GE only responded due to me contacting BBB! 
  
  
  
  Regards,
  
  
  
  **** ******

  

  Business Response

  Date: 10/19/2022

  Thank you for the opportunity
  to review complaint id#******** dated 10/14/2022

  
  Consumers
  refrigerator has been deemed non-repairable under the one-year manufacturing
  warranty. A replacement unit was delivered on 10/19/22.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  1 month without a refrigerator and hours of time and energy wasted on e-mails ,phone calls, service calls, parts orders, parts shipping, more service calls, parts delivery to my home and responsibilty of those parts and coordination of parts shipping, spoiled food, inconvenience and time involved, logistics and inconvenience required to accept delivery of new refrigerator replacement. And GE's response to BBB is the unit was replaced under the Warranty is acknowledgement that GE does not care and takes advantage of consumers at consumers expense.  Had I not raised hell and pushed the protocol GE would have taken addditional time and they will take additional time for anyone who lays down and allows their corporate DENY policies. Now my new GE dishwasher has failed and this moronic organization is requiringI wait 2 months for replacement parts to follow protocol and warrant before they will eventually condemn my dishwasher and replace. 
  
  Regards,
  
  
  
  **** ******

  

  Business Response

  Date: 10/21/2022

  Thank you for the opportunity to review Complaint ID# ******** 10/6/2022
  
  I spoke with the consumer on 10/20/22 and offered a no
  charge upgrade into a new dishwasher.  He
  accepted.            
  
  **** ******