Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  Haier

  1356 Broadway New York, NY 10018

• 

  GE Appliances

  5076 S 108th St Omaha, NE 68137

• 

  GE Appliances

  2920 N. Highway 360 Suite 200 Grand Prairie, TX 75050

• 

  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE over the range microwave less than a year ago. It broke in October, we called and spoke with GE appliances and they said a repair company would contact us since it was under warranty. We were contacted by the company and then the day before the service tech was to arrive he called and said he needed to order a part and that he'd call to set up a time to do so. That was mid November. in december the company called and said the part arrived and that the tech would contact us to set up a time. It is now the end of january and we still have not been contacted to have our microwave fixed. I've called several time, and have been given the run around. We will be going on 4months since it initially broke.

  

  Business Response

  Date: 01/30/2023

  Thank you for the opportunity
  to review complaint id#******** dated 1/30/2023

  GE has agreed
  to replace this consumers microwave under the one-year manufacturing warranty.
  The order has been processed.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  *** ****
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased brand new counter depth GE refrigerator in July 2022 and within first 2 weeks called company to complain of the loud noise the unit made. They set up service so many times that i was past the time i needed to return or exchange the unit. I want a unit that is more quiet because the sound of this unit drives me crazy. i cannot reach a person and have spent countless hours trying to reach customer relations. I need refund in order to buy a different more quiet unit.

  

  Business Response

  Date: 02/10/2023

  Thank you for the opportunity to
  review Complaint ID# ******** 1/27/23
  
  I spoke with the consumer on 2/1/23 and our
  technicians have determined that the sound she hears is normal.  I explained that our new refrigeration has
  high efficiency compressors that sound different.  The product is working as designed.  There will be no further action taken.
  
  **** ******   

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18, 2022 I was sent a BRAND NEW Opal Ice Machine. the website and paperwork states that all NEW machines come with a one year warranty. On December 25, 2022 it stopped making ice. I followed through with all steps to attempt to fix the machine. Nothing worked. I submitted a ticket for a replacement; they're refusing to replace my ice maker because the machine I received on May 18th, 2022 was a replacement from them for a faulty piece. They normally send refurbished machines, however, since I was going through chemotherapy they agreed to send a brand new machine that had never been in anyone's house. Refurbished machines come with a 90 day warranty. Brand new machines come with a one year warranty. The machine they sent me was BRAND NEW. No - they're telling me that, although it's brand new, it only has a 90 day warranty. When they replaced the machine they ASSURED me that, since it was brand new, they would warranty the machine for one year. Now - they refuse.

  

  Business Response

  Date: 01/30/2023

  complaint #********  1/30/2023

  GEA has authorized a replacement for the consumer.

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me IF THEY WILL PROVIDE ME WITH A ONE YEAR WARRANY FOR THE MACHINE THEY AGREED TO SEND ME. When I spoke with a representative, they agreed to send me a brand new machine. However, they told me that, although it was new, it would come with ZERO DAYS warranty. If it's a brand new machine, I believe they should treat it like any other NEW MACHINE and provide me with a one year warranty. The same would apply if I purchased the machine brand new.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ****** ******
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 4 kitchen applianes (fridge, microwave, dishwasher and range) from GE Appliances Store through id.me on September 14, 2022. The refrigerator was delivered on November 18, 2022. It had a very large dent on the side of it and a broken piece on the top.
  A replacement was delivered on December 20. That refrigerator was also damaged. It had a dent on the freezer door and the two refrigerator doors were scraping each other and causing scratches on the inner part of one of the doors. One of the fridge drawers was also cracked.
  The next replacement refrigerator was delivered on 01/05/23. This one was also damaged. The inside of the refrigerator was dented.
  The 4th refrigerator was delivered Thursday, 1/12/23 and it was also damaged. A 5th refrigerator was delivered on Tuesday, January 17, 2023. It is also damaged. It has a dent in the lower freezer door. We tried to refuse delivery, but the delivery company refused to take the fridge back out of our home.
  Each time I contact GE Appliances Store, they automatically order a new fridge to be delivered instead of sending someone out to look at or fix the damage. After this 5th delivery, they are refusing to replace the refrigerator or help us in any way.
  We paid approximately $3623.23 for the refrigerator. We are willing to keep this fridge or any of the other 4 fridges if they had just offered some sort of compensation for the damage. At this point, the compensation will need to be significant because we've had to take off work 5 times for deliveries and the

  

  Business Response

  Date: 01/30/2023

  Thank you for the
  opportunity to review Complaint ID# ******** dated 1/30/23.
  
  I left a
  voicemail with the consumer on 1/30/23 to discuss their complaint.
  
  *******
  ******* 

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Cafe refrigerator in January of 2020, with 1 year warranty. Last week defroster failed and freezer coils and refrigerator coils froze over with ice hitting blades of circulation fans. I called local repair company with good online reviews to repair, which they did, replacing defroster element and wiring harness and de-icing both freezer and refrigerator units. I believe that this part was defective, should not have failed after such a short time. I contacted GE customer care to request a refund of the cost of the repair but was told that they could not reimburse me as I did not contact them before having unit repaired. Nowhere in my paperwork from the purchase was it mentioned that I was to call GE prior to repairing unit once it was out of warranty, and I did what most people would have done which is to call a local repair company with good online reviews. GE did offer me a 3 month warranty on the repairs that were done, which I accepted but told them I believe they should reimburse me for the cost of parts and labor necessary to fix this unit which I believe was defective to have failed so soon. GE case number is ********.

  

  Business Response

  Date: 02/02/2023

  Thank you for the opportunity to review complaint id#******** dated 01/30/2023. 
  Consumer has been contacted. At this time, we have not been able to reach them. We have left voicemails for a return call.  
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: July 23 2022. Purchase amount: $696.80. GE gas range. Model #JGBS66DEKWW. Range was delivered September 17 2023. Oven did not heat correctly. Service on oven 2 times. Service providers stated oven was not repairable. All documentation emailed to GE. GE now wants more proof from the service provider why the oven is not repairable. After numerous phone calls and emails to GE this situation is still not resolved. It has been 7 months. I have provided all requested documentation to GE and still nothing is done.

  

  Business Response

  Date: 01/30/2023

  Thank you for the opportunity
  to review complaint id#******** dated 1/30/2023

  GE has authorized
  a buyback for this consumer. Pending requested documents from consumer to
  proceed.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  **** ********
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE fridge from Home Depot that was delivered last March. It's 10 months old. Stopped cooling/freezing. Lost over $200 in food while waiting over 2 weeks for a repair appt. First repairman said it's a compressor but GE mandates a relay switch fix first. Second repairman arrived today with no relay switch and no compressor. After 3 weeks I'm now waiting on a part (relay switch) to be ordered. If that doesn't fix it THEN they'll order a compressor. GE is refusing to replace this fridge until their 'process' of repairs are fulfilled, which might be another month. Meanwhile, I've been without a fridge since Jan 7.

  

  Business Response

  Date: 01/30/2023

  Thank you for the opportunity to
  review Complaint ID# ******** 1/26/23
  
  I left a voicemail and sent an email to the
  consumer on 1/30/23 requesting she send me a video of the sound she’s hearing.  Once I have the video, I will forward it on
  to our engineers to see if it’s normal or not. 
  Looking at the service calls I show no evidence that this sound is
  abnormal.
  
  **** ******   

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
  
  I have received NO voicemails from GE.  It has been ME reaching out to them, trying to resolve this issue.  The 1st repairman stated it was a compressor. They were unqualified to make the repair, so I waited another week for the 2nd repairman, who arrived and could not make the repair. He ordered a relay switch even tho it was suspected to be a compressor.  Today the 3rd repairman came, installed the part that GE sent and he stated it is indeed a compressor.  So now we have to wait for a compressor to be ordered, then wait for the next appointment. It has been over 3 weeks since my initial call to GE for help.  They offered $200 to buy a mini fridge in the meantime, but I have yet to receive a check from them.

  
  
  Regards,
  
  
  
  ***** *****

  

  Business Response

  Date: 02/10/2023

  Thank you for the opportunity to
  review Complaint ID# ******** 2/5/23
  
  I left a voicemail with the consumer on 2/10/23 to
  check the status of her refrigerator repair. 
  
  **** ******   

  Customer Answer

  Date: 02/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** *****
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE "Garage Ready" top freezer / refrigerator in September of 2022 from BestBuy. We made that purchasing decision based on the marketing that the unit was "Garage Ready" and "tested to perform from 38F to 110F". So the unit worked fine until the ambient temperature in our garage dropped into the upper 40s. Having used several recording thermometers the freezer will not reach the recommended 0 degrees and if adjusted so the food in the refrigerator does not freeze - the temp in the freezer is around 10 - 15 degrees ABOVE zero. Ice cream is very soft and breads are not solidly frozen - I am afraid to keep anything important in this freezer. The freezer on this unit is not "Garage Ready" at all and I feel completely misled by GE, they should have never stated this unit would perform down to 38 degrees. After calling in for a service appointment ( serviced on 1/18/2023 ) the technician received links to documents from engineering support that states the unit would be as much as 18 degrees or more when in the 40s ambient temp. The GE factory technician was instructed to replace the thermostat, although it was thought this would not solve the issue - which it has not. At this point I cannot use the freezer for the intended purpose and it seems that this product is unable to perform as specified as a "Garage Ready" unit even when operated in the specified ambient conditions. I am including the GE support case and service call numbers for reference.
  
  Support Case: ********
  Service Call: *********

  

  Business Response

  Date: 02/03/2023

  Thank you for the opportunity to review this consumer's situation. 

  I'm so sorry to hear of the frustration's this consumer has experienced with his GE refrigerator. 

  I told him that I would reach out to our product quality team and get back to him next week. 

  He appreciated my contact information and working toward a resolution. 

  Please contact us if there are any further questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE washer purchased from Home Depot in September of 2022. The washer was delivered in October 2022. The washer broke on December 11 2022. The repair company came out, said they needed to order the part but it was on backorder. I called GE and they said they would expedite a part to me. About 5-7 days later I received the part and called the repair company. They told me this was the wrong part. I called GE back and they said they would send another part. Again I wait 5-7 days for another part, which is the same wrong part. GE called the repair company and assured them it was the correct part. Repair company came out, it was the wrong part. 3rd part ordered. The repair company came out and "fixed the washer. 5 days later the washer broke down again. I called GE and requested a new washer, I wait a few days only to be denied. I called GE back and they are sending the repair company again. At this point I have only been able to use my NEW washer for about 7 weeks total since my delivery on October 12th 2022. I was sold junk and would like for my junk washer to be replaced.

  

  Business Response

  Date: 01/30/2023

  BBB complaint
  #********  01/30/2023

  GEA contacted the consumer and the consumer has replaced with another brand. 

• Initial Complaint

  Date:01/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24 I acquired several GE Profile appliances (induction range, microwave, dishwasher) from Home Depot. There was a promotion that stated we would receive a GE Profile 2H22 Hestan Cue Pan of Induction Range. I filed the paperwork, that was accepted, immediately. I exchanged since then several emails to query the status. Their answers were always: shipping soon. The last email they changed the tune to: We do apologize for the delay in the shipping of your Hestan Pan. We are experiencing product availability constraints and will be filling orders once we receive stock. Our expected timeline to receive stock is late 2022.
  
  No updates on delivery, and the Hestan Pan has always been available via retail with next day delivery. This is clearly a teaser or scam.

  

  Business Response

  Date: 01/30/2023

  Thank you for the
  opportunity to review Complaint ID# ******** dated 1/30/23.
  
  I left a
  voicemail with the consumer on 1/30/23 to discuss their complaint.
  
  *******
  ******* 

  Customer Answer

  Date: 02/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

  The item was expressed shipped via UPS and this concludes the case. The information in the GE promotion website is still out of date. I appreciate your intervention and GE fast response to your investigation.
  
  
  
  Regards,
  
  
  
  ******* ********
  
  
  
  

  ---