Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  Haier

  1356 Broadway New York, NY 10018

• 

  GE Appliances

  5076 S 108th St Omaha, NE 68137

• 

  GE Appliances

  2920 N. Highway 360 Suite 200 Grand Prairie, TX 75050

• 

  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Profile Range on July 27, 2022 from Airport Appliances in Dublin, CA. The purchase came with a rebate from GE Appliances for a Hestan Cue Smart Pan. I applied to GE shortly thereafter. GE took three months to "approve" my rebate, and since that time have continued to say that they would send the pan soon. I have still not received the pan. I have written to and called GE multiple times, and the answer is always the same. Here are some examples of their replies to me:
  Oct. 19, 2022:
  "Once the status of your rebate shows as "Approved", you will receive a notification advising your product has been shipped. You can expect to receive your product within 4 to 6 weeks of this date.
  If you do not receive it within 6 weeks, please give us a call at 1-866-319-9259 and we would be happy to assist you."
  Jan. 5, 2023:
  "You're claim #********** was "Approved" for fulfillment in our system as of 11/21/2022. 6 weeks from that date would be this week 01/02/2022. Please note that these are estimated timelines and due to availability constraints, shipments could be further delayed. If you do not receive your pan by 01/09/2022, please reply to this email & we can escalate this matter further for you at that time."
  Jan. 13, 2023:
  "We want you to know that we are working as efficiently as possible to ensure the successful shipment of your smart pan before or no later than January 25th."
  Feb. 1, 2023:
  "We expect the shipment of the Hestan Pans to be sent out within the next 2 to 3 weeks.
  Please note that these are estimated timelines and due to availability constraints, shipments could be further delayed."
  After more than 7 months, they have failed to fulfill their promise.
  I have asked them to simply write a check to me for the value of the pan ($200) so that I can by a similar product myself. They refused to do that.

  

  Business Response

  Date: 03/28/2023

  Thank you for the opportunity to
  review Complaint ID# ******** 3/27/23
  
  I have emailed the consumer that I have
  forwarded his rebate claim issue to our rebate escalation team.                 
  
  **** ******   

  Customer Answer

  Date: 04/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: GE is not honoring it’s one year warranty and replacing our refrigerator as promised. Additionally, GE said they would send us $225 for lost food and to cover the cost of a mini fridge. We have not received that money to date. We have lost approximately $500 worth of food. We have had to take 2 days off of work to be available for service techs. We have been able to get through to someone in customer relations to resolve this problem. We are starting our 7th week of not having a working refrigerator in our kitchen.
  
  Please see attached timeline of events in trying to resolve this situation.

  

  Business Response

  Date: 03/28/2023

  Thank you for the opportunity to review complaint id#******** dated 03/27/2023 
  Consumer’s new unit is scheduled to deliver on 3/30/23 between 8:30-12:30. The $225 check has been processed and should be delivered within 3-5 business days. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

  Customer Answer

  Date: 04/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My replacement refrigerator was delivered on Thursday, March 30, 2023. I received the check for $225 on Saturday, April 1, 2023.

  I am grateful for your assistance in this matter... and for GE's responses to resolve this situation. Thank you very much for your assistance.

  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a GE Profile Nugget Ice maker on 082122 from ******* It worked the first week. It started making awful noises, stopped making ice, etc. I played with all the parts and it began working again. I called GE in September 2022, Oct 2022; spoke with the waranty department. I spent 628.00 because I was told this was the best produce on the market. The Waranty Department wants me to place a hold on my credit card for 300.00 and then they send me a refurbished unit without a new side tank, and several parts I have to reuse from the defective unit. I don't understand why I have to settle for a refurbished unit when I bought it new. I also don't understand why I have to spend more money and hold $300 of my own money. That is alot when I've already spent 623.00. I know that they will give it back, but that is a lot of money. Please help me. I'm to the point of throwing this away and just buying a different brand product. I won't ever buy another GE produce again because of all of this. Thank you.

  

  Business Response

  Date: 03/29/2023

  Thank you for the opportunity to review this consumer's situation. 

  I'm sorry to hear of the issue they've experienced with their ice machine.  Ashley from our consumer relations department has left her a few messages to try and resolve this. She is still waiting to hear back from the consumer. 

  I also reached out but had to leave a voicemail message as well. 

  Please let us know if there are any further questions or concerns. 

  Sincerely, 
  *****
  Executive Consumer Relations

  Customer Answer

  Date: 04/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

   

  Thank you for responding to my complaint.  I just wanted to write and let you know that I have not received a voicemail from ***** ** ****** from GE.  If you could give me their contact information, I'd be happy to speak with them.  I am so grateful for yours and the BBB assistance with this complaint.  Complaint#*********

   

  Again, many thanks.  I look forward to resolving this as soon as possible.

  
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 04/11/2023

  Thank you for the most recent update. 

  I tried calling the consumer again, but the voicemail box is full.  

  ****** also said, "we called
  yesterday and got her voicemail. We sent an email as well. We will try
  again today." 

  We hope to connect with her soon to discuss her concerns. 

  Thank you, 

  Executive Consumer Relations

• Initial Complaint

  Date:03/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/9/23 we purchased a GE gas dryer, model # GTD33GASKWW from Lowe’s. There was a 1-year warranty. It was delivered and installed on 3/11/23. We noticed that although it was spinning, it was not heating up at all (no matter what setting it was on). It took an entire day of constant running for one medium sized load to dry (and that was after it was split into even smaller amounts). We double checked to be sure the gas was on, which it was. We tried to make it work for the week, but it never improved. We contacted the service department, and it was suggested we use the online platform, which we did. On Monday 3/20/23, a service technician came out to look at it. He was very knowledgeable and friendly. He let us know there was a power problem with the heating element. He would have to order parts and said it could be at least 10 days or more. The order was put in and on 3/22/23 we received an email regarding it. The email states “We currently have parts for your GE dryer on order with GE. One or more of your parts are on backorder with an estimated date of 4/17/23. This is the date the parts should reach the GE factory, then they need to be inventoried, repacked and sent to us. This date can and often does change to a later date…” Once you read the email it sounds like we will not have access to our dryer until the end of April, at the earliest.
  So now we will be without a dryer for 2 months. In the meantime, we are spending $60 a week to do our laundry for our family of 5 at a laundromat, after just spending $700 on a new dryer. At this point it looks like we will never buy another GE appliance again, and will recommend to our friends and family to not buy GE.

  

  Business Response

  Date: 03/28/2023

  Thank you for the opportunity
  to review complaint id#******** dated 3/27/2023

  GE
  has agreed to replace this consumers unit due to delay in parts needed. Replacement
  has been processed.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:03/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a full kitchen appliances (stove, dishwasher, and microwave). After 14 months the dishwasher stopped working. When I reported it to GE they offered a free service call and 1/2 off the parts. When the serviceman came he saw 2 bugs and said he couldn't fix it that it was a bug problem and bugs go after the control boards because it dark and warm. I cleared out the bugs myself and called GE to order the 1/2 price part. Friends and family informed me that they never saw the control boards under the machines they were always in the door. The service representative told me that it would be $160 dollars for the part; however, she could not guarantee that it was the correct part since they modified the machine 5 times. If the part was not the right part I would not get a refund. However, they would give me a new machine for $650. I shouldn't have to buy a new machine when I spent $800 on the first one. I am alone and used the machine couple of time a week. This is not acceptable. I can't use the dishwasher and I don't want to buy a new one especially if they claim that bugs into the control board and causes it to malfunction.

  

  Business Response

  Date: 03/28/2023

  Thank you for the opportunity to
  review Complaint ID# ******** 3/25/23
  
  I tried leaving a voicemail with the consumer on
  3/28/23 but got cutoff.  I emailed the consumer
  offering a no charge exchange replacement into model# ***********.                
  
  **** ******   

  Customer Answer

  Date: 04/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased both a washer ( model GFW450SSM1WW/ Serial *********) and dryer from GE and all four Damper shocks ( part # PS11701130 Manufacturer number WHO1x20826 are broken, the plastic tops on each one have broken. This is a manufacturing defect. I have called and written numerous times to no avail. I should not be responsible for having to pay for a repairman to come out and his labor and parts when the parts are faulty and not something that was done by me the consumer. I could see them blaming us for one but when all 4 break they have an issue and we should not be saddled with bill. I could buy a new washer for the money they want me to spend fixing the the broken washer. They have not been responsive to my emails or phone calls.
  
  Sincerely,
  ******** *****

  

  Business Response

  Date: 03/28/2023

  Thank you for the opportunity to review this consumer's complaint. 

  I am sorry to hear about the frustrations with her GE washing machine. I understand that the unit is out of the one-year manufacturer's warranty, but we would like to discuss this further to see how we can assist. 

  We have left a voicemail for the consumer and are waiting to hear back. 

  Please let us know if there are any further questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

   

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new GE 4.2 top load washer from ****** ** the washer does not work. It does not fill or spin and smells of burnt rubber. ***** will not exchange because it is over 48 hours (which I have filed a separate complaint about as it is defective product and ***** should be addressing quality control with their supplier, not the customer). I have been forced to use the manufacturers warranty though GE for a product that is brand new, defective and has never worked. When I call GE, I am on hold for endless amounts of time, only to be given the run around. I submitted my receipt as GE required and was promptly sent an email stating that my warranty was verified and my case suspended -- not a technician scheduled as I was told would happen on the phone. I called, more endless waiting - only to be told that a technician would not be available for 2 weeks to diagnose (not even to fix). Again, this is a brand new machine, why are they not exchanging it for a product that works. Every time I ask, I am told that is not the policy. However, the product is DEFECTIVE. This is fraudulent practice. I have children, we have no clean clothes and I am continuously being put off for later after purchasing a NEW product. This is highly deceptive and I feel that GE has stolen approximately $600 from me and left me without recourse.

  

  Business Response

  Date: 04/10/2023

  BBB complaint #******** 03/27/2023

  GEA has scheduled service for the consumer, under warranty coverage for functional repairs.

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE microwave which no longer works. The T&C of warranty says ""For one year from date of original purchase, GE will provide, free of charge, parts and service labor to repair or replace any operational part of the Microwave Oven which fails due to a defect in materials or workmanship."
  GE has told me "This countertop microwave is not cost effective to repair nor do we make parts for it. Therefore, this is a return to vendor product. Meaning you go to the place of purchase within the first 90 days. Since it has been past 90 days our offer under the 1 year warranty is to cover the cost of the appliance only in a mail-in rebate. We cannot refund monies for taxes or other charges, as this money went to your retailer, city/ state, etc since it is sales tax. We do not have an option to provide monetary refunds or exchanges. You were provided with our only option. "
  My desired resolution is full reimbursement for purchase of an exact replacement, including sales taxes.

  

  Business Response

  Date: 04/04/2023

  Thank you for the opportunity to review complaint id#******** dated 03/27/2023. 
  Consumer’s GWC has been processed for the requested amount. Please allow 5-7 business days for the rebate to deliver. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a washing machine with the understanding it had a 5 year warranty. Then was told no it had a one year warranty so I purchased an additional warranty for 5 years. I was told today by 2 completely different dealers that it has a 5 year manufacturer warranty. I looked the machine up on the GE website and it says it comes with a 5 year warranty. I took a screenshot of the page where it says it has a 5 year warranty. The machine is broken currently. GE claims it’s not their issue and I need to contact my extended warranty company. When in fact it should be them replacing the parts to fix it. This is false advertising. The whole reason I purchased the machine was for the warranty.

  

  Business Response

  Date: 04/05/2023

  Thank you for the opportunity to review complaint id#******** dated 3/27/2023

  GE has completed the repair on
  his consumers washer under the manufacturing warranty.
  
  Consumer is correct in the
  fact that she has the following manufacturing warranty on her specific washer:
  
  Warranties for GTW525 model
  only:
  Five years From the date of the original purchase
  Any part of the washer which fails due to a defect in materials or
  workmanship. During this limited five-year warranty, we will also provide,
  free of charge, all labor and related service to replace the defective
  part.
  Ten years From the date of the original purchase
  The motor, if it should fail due to a defect in materials or workmanship.
  During this additional nine-year limited warranty, you will be responsible
  for any labor and related service costs.
  Lifetime of Product From the date of the original
  purchase The stainless steel basket, if it should fail due to rust or
  corrosion of the stainless steel. During this additional LIFETIME limited
  warranty, you will be responsible for any labor and related service costs.
  
  Please contact me if you have any additional questions regarding
  this matter.

  Customer Answer

  Date: 04/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. They fixed the issue however, for the amount of times that I had to call them and was told NO it’s a one year warranty, they need to inform their GE workers who answer the phones of their warranties. **** my case manager insisted it was a one year and did not even look my product number or serial number to confirm this. If the machine breaks again and I have to call again this will be an issue again. GE you need to address warranties with your employees! 
  
  
  
  Sincerely,
  
  
  
  ****** *** ******

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a washing machine on Feb. 1st. When we hooked it up on Feb. 18th, after getting necessary plumbing done, the washer did not work. GE has been ordering parts, then forgetting to order all parts, not showing up, not fixing or replacing. Now we have an appointment to start all over with a new tech. That’s going to take weeks or more. I don’t want this lemon and I needed it months ago. We’ve been without laundry for 3 months. They’re straight up ripping me off. Please help. The machine cost $706.04. It was all my money in the world. I need this machine replaced stat. I cannot afford a refurbished machine to break too soon down the line. I bought a new machine and I expect it to ha e never been broken. Please help, this is grueling not having clean things and moms cold and we have no socks left. Bedding hasn’t been cleaned in months. This is insanity.

  

  Business Response

  Date: 03/28/2023

  Thank you for the opportunity to
  review Complaint ID# ******** 3/22/23
  
  I left a voicemail with the consumer on 3/28/23
  offering to replace her washer at no charge. 
  Her model# *********** is currently on backorder.  I offered upgrade model# *********** at no
  extra charge.  I’m waiting for the consumer
  to call me back to accept.                      
  
  **** ******   

  Customer Answer

  Date: 04/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********