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Find a Location

AJ'S New & Gently Used Home Appliances has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAJ'S New & Gently Used Home Appliances

    Used Appliances
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    AJ'S New & Gently Used Home Appliances has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      7300A St. Andrews Church Rd,, Louisville, KY 40215
      BBB File Opened:
      7/25/2019

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      2 Customer Reviews

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      Most Recent Customer Review

      M. S.

      1 star

      02/03/2022

      Not too long ago I purchased one refrigerator, two washers, two dryers, and three dishwashers from AJS Gently Used Home Appliances, 1. The refrigerator purchased starting making a loud sound from the freezer a few days after plugging it in. 2. One of the washers did not drain at the end of the cycle and flooded both the first and second floor of my apartment building. 3. One of the dishwashers is not working at all. I discovered these issues on 1/29 Saturday. Since AJs is closed Sunday and Monday, I thought I could call on Tuesday. Most frustrating part is now the number on google is disconnected and no one there is reachable. I have tried calling them for the last three days and cannot get a response. They sold me broken appliances despite telling me the appliances were all inspected and working order; now they simply cannot be reached.

      AJ'S New & Gently Used Home Appliances Response

      02/04/2022

      The customer had his employee come to the store to pick up the appliances. When he arrived at the store, he didn’t have a vehicle big enough to transport the appliances. I personally had his employee follow me to my house to pick up a utility trailer to haul transport the appliances. Before his employee, Collin, loaded the appliances himself, he did a full inspection of the appliances and verified that everything was good to go. Nooone from our store loaded the appliances as his employee said he didn’t need any help and that he was ok. All used appliances are sold as is without warranty. We are at our stores Tuesday-Saturday, 10am to 4 pm. Our store number is 5026905400z

      Customer Response

      02/04/2022

      I have been calling the number 502 690 5400 daily from Tuesday to Friday during your normal store hours. No one has been answering the phone and number has been disconnected. You did just say "All used appliances are sold as is without warranty" Buy appliances at this store at your own risk. You can visually inspect them to see if they have dents, but you have no way to tell if they work or not

      Customer Response

      02/04/2022

      We were told the units were confirmed to have been tested. This was not the case.

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