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Business Profile

Retail Stores

BUILDMyplace

This business is NOT BBB Accredited.

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  • John B

    Date: 06/12/2025

    AWFUL EXPERIENCE. It took 5 months to finally get all of my cabinets after 3 incomplete deliveries, 1 wrong custom cabinet, damaged pieces, misaligned assembly, passed off to three separate people, and broken promises to call back. First delivery, Buildmyplace gave me the wrong cabinets (I had to unload them from the truck myself because the pallet was too large for the liftgate) and I tried for months to get them to retrieve them until finally they told me they wouldn’t. So, not only have these been taking up space for months, it’s now up to me to get rid of them. I had to throw a hail mary and guess the CEO's email address in order to get things moving and it still took over a month. If I hadn't done that I would have been in limbo indefinitely. I paid to have the cabinets pre-assembled and ended up having to replace doors as they were misaligned or damaged or doors on wrong side (I ended up having to just flip a wall cabinet - leaving the undersides mismatched- which you can see when walking up the stairs). Upon replacing the wall cabinet doors, the screws just kept turning because the glue holding the plastic female housing failed so it was just spinning. I had to pull the hinge out which damaged the cutout for the hinge base. This is when I learned that the doors to the wall cabinets are MDF NOT WOOD! Before I placed the order, I asked the designer to verify that the cabinets were all made of wood and she confirmed they were. This is yet another major issue that I've had buying cabinets from Buildmyplace. On top of this, the doors on the custom cabinet that I ordered don't slide smoothly. I have to push them in until the soft-close hinges enact and a plastic adjustment piece was broken upon arrival. I asked for some kind of refund for this nightmare - at least be reimbursed for the assembly fees as I had to take apart and reassemble parts myself and was told no. Then they just stopped responding to me.

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