Business ProfileforBUILDMyplace

I'm a contractor. I place a lot of orders for projects from various companies, phone number of products. These orders are placed one advance of project start, so I do not run into many issues with product delays and fulfillment. The LED lights I ordered it's not work in the configuration that was ordered. Initially, I believed the mistake was mine. After further review of the product and packaging I believe that I was given a faulty product, or the wrong product in the right box. A request for refund was made at once. I was informed that I was just outside of their return policy timeframe I requested that they stretch their policy to accommodate a contractor who has order product well before is ever opened. I believe their customer service team was rude and condescending. As a business owner, I would never make a customer feel stupid or called them a liar. I spoke with the supervisor, read me the same script as customer service representative, at which point, the conversation became unproductive. I had exhausted all the time I could, and more on this day. I reached out again much later, to rectify the situation. I've been instructed to pay for the shipping to return the product for inspection. At that point the company will determine if I deserve a refund or not. It will cost me $125 to return the product that originally cost $375. I do not believe I should pay 30% of the initial cost without a guaranteed promise of return. Furthermore, I should not have to pay to return a product that never worked. I have already paid in frustration and wasted time to receive a refund. As I stated above, I make orders all the time from different companies, different products, and I have never had such a problem or been treated this way for returning a product that was unsatisfactory. I would like a full refund without the cost of shipping. Thank you for your review on this complaint.