Complaints
This profile includes complaints for KFC Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 102 total complaints in the last 3 years.
- 25 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday I participated in Kentucky Fried Chicken’s Free Bucket promotion and after spending $15 as required the free bucket was not applied to my order. I presented my issue to the store manager and was informed she could not refund my money due to it being purchased through the app. The phone agent declined to refund me order after she took upon herself to close the case. I was given a case number and told it would be escalated to some finance department. I haven’t heard anything from KFC. Called today 7/118/25 noon CST and an agent who was the rudest ever declined also to refund me my funds and connection me to supervisor due to the fact I said I was recording the conversation. She then told me she would not be escalating my refund request to finance department and abruptly hung up after given me 3 warnings to stop recording the call. This promotion is a scam. This agent ******* told me the store at **** ******** ***** ****** ** did not participate in the promotion, but other customers received their free buckets.
Business Response
Date: 07/23/2025
Dear ****** *********
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience you experienced with your “Free Bucket On Us” redemption.
We’ve looked into your case *********** and found that the franchise store leader has noted they will be reaching out to you directly to follow up.
In the meantime, a full refund for your order ************ in the amount of $17.32 was issued on July 22.We also just added 1,000 reward points to your account for this issue. We hope this helps make up for the frustration caused.
Sincerely,
KFC Guest Services
Customer Answer
Date: 07/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ************If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a 3 piece extra crispy combo. I was given original chicken and I was only give 2 pieces of chicken as opposed to 3. The chicken was also soggy like it had been sitting in its own greaseBusiness Response
Date: 07/23/2025
Dear ****** ******
Thank you for contacting KFC. We've researched your complaint and see the restaurant manager connected with you on July 17th and offered to replace your meal. Just in case you haven't received your meal replacement yet we are sending you a $20 gift voucher to use on your next in-restaurant visit. You can expect to receive your voucher within 14 days.
We apologize for the inconvenience caused.
Sincerely,
KFC Guest Services
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a KFC order number *********.. It never arrived... I tried calling ******** driver multiple times to no avail. I contacted KFC and was told that they would be refunding the order. I also called doordash, who told me that they could not refund me directly because the order was placed on the KFC website and did not have access to my credit card information to issue a refund... Now KFC is giving me the runaround and is telling me that they are not refunding me and that it looks like the order was delivered on their end... Not very assuring.. I received a message that the order was left in a "safe location"... I would like to know where this "safe location" may be??? I just want the order refunded as it should be... Disappointing KFC experience and disappointing customer service skills have been rendered. Hope that you guys can get them to act and refunded for me properly...Business Response
Date: 07/23/2025
Dear ***** **********
Thank you for reaching out to us.
We’ve reviewed your order and can confirm that a full refund of $96.29 was processed to the card used for your purchase on July 3.
We’re also actively working to make it easier for guests to resolve any issues related to delivery orders. As of early July, you can now track your delivery orders through the KFC App and KFC.com. Within the tracking screen, you’ll find a Help button in the upper left corner. Clicking this will give you the option to chat with an agent or contact us by phone to quickly resolve any delivery-related concerns.
We appreciate your patience and thank you for choosing KFC.Sincerely
KFC Guest Services
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
KFC needs a better ordering and refund system for there app. I placed a delivery order for my family and when the order was received items were missing which typically shouldn't be a problem because I can just request a refund right? Wrong! After two hours on the phone speaking with multiple different people and being placed on hold and left for over a half hour I still don't have a refund for my missing items. This is ridiculous online support says they can't issue a refund call the store they can issue it. The store says they can't issue a refund I have to go through online. So if no one can issue a refund how do I get my money back for my missing food and the two hours of time wasted to get absolutely nowhere. I just wanted a refund for my missing items but after all the hassle now I think I should get a full refund for the entire order because this is ridiculousBusiness Response
Date: 07/23/2025
Dear ******* *******
Thank you for reaching out to KFC. We’ve reviewed your complaint and located Case ********** which was opened on July 1 at 5:47 PM.
It appears your call was initially routed to our team that handles in-restaurant purchases. That agent documented your details and forwarded them to the team that manages digital orders. There may have been a mix-up during the menu selection process that caused the misdirection, and we sincerely apologize for any confusion or delay this may have caused.After reviewing your case, we see that on July 2 at 11:02 AM, a refund of $9.98 was issued and 500 rewards points were added to your account. You should have received an email confirmation of both the refund, and the rewards points sent to the email address provided in your complaint.
We’re actively working to make it easier for guests to resolve issues related to delivery orders. As of early July, you can now track your delivery orders through the KFC App and ******** Within the tracking screen, you’ll find a Help button in the upper right corner. Clicking this will give you the option to chat with an agent or contact us by phone to quickly resolve any delivery-related concerns.
We appreciate your patience and thank you for being a valued guest.
KFC Guest Services
Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tried using their app multiple times to place an order via * ***** ******** *** *********** ** ****** However it wouldn't let me place the order. Even tried different debit card, same results. Then decided to go out to ** ****** *** *********** ** *****. In hopes of finally placing it to redeem offer and earn points. Same result, so I decided to instead place a grubhub pickup at ** ****** *** *********** ** *****. It worked and the bill was a little more than originally intended because of putting more items despite promo code and one of the same two cards. Tried to contact them before about another issue back in 5/20 only got an automatic reply.Business Response
Date: 07/23/2025
Dear *********** ********
Thank you for reaching out, and we sincerely apologize for the inconvenience you experienced.
It appears there was an issue with the store’s system receiving orders on the evening of June 26, which may have impacted your experience. We understand how frustrating this can be and truly regret the disruption.Unfortunately, we’re unable to match or adjust pricing from third-party platforms.
We appreciate your understanding and thank you for being a valued guest.Sincerely,
KFC Guest ServicesCustomer Answer
Date: 07/23/2025
Complaint: ********
I am rejecting this response because: your efforts are worthless. You can't even fix those mistakes if you tried. Just like certain othersInitial Complaint
Date:06/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached documentBusiness Response
Date: 07/23/2025
Dear ****** ******
Thank you for contacting us. Please send images of the back of your cards with any pin numbers exposed. We will direct your issue over to our gift card team for resolution.
Sincerely,
KFC Guest ServicesCustomer Answer
Date: 07/28/2025
Complaint: ********
See attachments provided by the customer.Business Response
Date: 07/30/2025
Dear ****** ******
Thank you so much for the gift card details, we have our gift card team reviewing and will advise a resolution where you do not lose your gift card funds.We apologize for the inconvenience of this issue.
Sincerely,
KFC Guest Services.
Customer Answer
Date: 07/31/2025
Better Business Bureau:If they can really do something without me losing the cards or dollar value, I accept.
Sincerely,
****** ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/7/25 ordered 2-3 piece dinners 2 breasts and wing (white meat)
Paid nearly 30 bucks .
When I got home I had two dinners with a back a leg and a wing
Had to go back to get my refund, because the last FOUR (4) times my order has been wrong and I have made 3 extra trips to kfc wasting my time and MONEYbecause the people who work there can not get a simple order straight.
When i order on the app they cannot read the register receipt correctly and give me the wrong food..THEN they act like I am confused and don't know what I am doing and they are giving me things for free
The manager is hateful and sweating all over the food and the clerks are dumber than rocks
I want gas money for all the trips I had to make to get my orders right over the last four visits, and I will NEVER go there again until you hire intelligent pepople. repeatn you owe me money for travel to make all of these orders rightCustomer Answer
Date: 06/09/2025
*** ******** ******
****** ** *****Business Response
Date: 06/19/2025
Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.
Store Info
KFC Store ******** *** *** ******** ****** ***** ** ***** ********** *** * ******** ********Owner Info-
** ******* ********** ** *** **** ****** ********* ** *****Initial Complaint
Date:05/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i ordered an eight piece meal this evening and wow was i disappointed. First, the chicken pieces were discolored and unidentifiable! The only piece i could identify were the legs. Furthermore, the cost of the food i found insanely high! i paid $40 for eight pieces of chicken with two sides! The discolored bones on the meat were the most disturbing though! please do better and bring your prices down so i can continue to eat your product.Business Response
Date: 05/14/2025
Dear Maggie ******,
Thank you for contacting KFC, we apologize for your experience. We have alerted the restaurant team of your concern and are mailing you a guest voucher for $40 to use at your next visit to a KFC Restaurant.
You will receive an email from ******************************** with additional details regarding your voucher.
We sincerely apologize for your experience and hope you give KFC another chance.
KFC Guest Services
Customer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:05/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I got a KFC voucher that expired how do I go about getting it replaced? as I missed the deadline to redeem it, I contacted KFC via email but they refused to respond or replace so I'm hoping I get there help and attention here respectfullyBusiness Response
Date: 05/07/2025
Dear **** ******,
We have reviewed our records and do not have a complaint connected with the provided contact information that received a $5 voucher.
Sincerely KFC Guest Services
Customer Answer
Date: 05/07/2025
Complaint: ********
I am rejecting this response because:
I send in a letter to address the expired voucher
Sincerely,
**** ******Business Response
Date: 05/08/2025
Dear **** ******,
The case number on the voucher does not match the contact information provided, we are unable to resend the voucher.
Sincerely, KFC Guest Services
Customer Answer
Date: 05/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:04/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Food that I ordered in the amount of $10.88 on April 15th was bad I've been trying to get a refund on this order ever since. A couple weeks ago someone at KFC corporate told me they would be contacting me to provide the refund and no one has reached out. There was something wrong with the food it was contaminated somehow with some other ingredients in the restaurant.Customer Answer
Date: 04/25/2025
The location is New Hartford NY on Seneca Turnpike. This location usually has great food and service for the record. I have not had any other issues here previously.Business Response
Date: 05/07/2025
Dear ***** ******,
We apologize for your experience, we have escalated your complaint to the Above Restaurant leaders for this location, someone should be contacting you soon,
Sincerely, KFC Guest Services
Customer Answer
Date: 05/07/2025
Better Business Bureau:
This matter has already been resolved at restaurant level after weeks of corporate customer service failing to return a single phone call.
Sincerely,
***** *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.
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