Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from my employer regarding a garnishment in the amount of 1192.00 I made two payments online then set up additional payments to come out of my account. I spoke to an agent and they informed me that although i set up the payment the garnishment would still be in effect until the full amount was received. On 4/30 a check from my employer was mailed to LLoyd Mcdaniels . The payment portal fails to show the progress of my account. My bank account is still subject to payments . I dont know if they have received all of the payments. I called and there is no answer. I emailed and there is no response. I am a lost and need answers.

  Business Response

  Date: 06/02/2025

  May
  29, 2025
  
  
  VIA
  BBB PORTAL
  
  
  Re: Response to BBB Complaint *********
  Consumer Name: ***** *****
  
  Thank
  you for the opportunity to address ***** *****’s complaint.  Lloyd & McDaniel, PLC (hereafter
  “L&M”) is a law firm retained by LVNV Funding LLC, to collect a debt owed
  by ***** *****.
  
  On
  05/14/25, L&M prepared the appropriate documents to show that all of
  *** ******* payments were received. The next day, 05/15/25, Ms. Lewis called
  and spoke with an employee of L&M. The notes from that call indicate that
  *** ***** was satisfied by the end of the call. Hopefully by now the referenced
  documents have arrived in the mail.
  
  As
  is consistent with our firm’s practice, we are always willing to work with the
  consumer to reach a feasible resolution for all parties involved.  We invite *** ***** to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if she wishes to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

  Customer Answer

  Date: 06/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For starters, I had a court ordered judgement that I was not aware of. My employer started garnishing my wages and I had no idea what for. I called my payroll department and they sent over the documentation. I contacted an attorney and he advised me to file bankruptcy. I don't want to file bankruptcy so I have been trying to contact ANYONE at this lawfirm/collection agency to pay this off. The balance owed when I call in is about 1000.00 MORE than what the judgement is ordered for. I cannot get ahold of anyone. I have left no more than 5 messages daily for over 3 weeks straight for someone to call me back. My garnishment was for 6586.44. As of today, I have had 1847.20 taken from my paycheck. I just want to get this garnishment paid as my bring home pay is so small that I cannot afford basic living expenses.

  Business Response

  Date: 05/21/2025

  May 14, 2025
  
  
  ****** ******** ******* ****
  ***** ********* **** *****
  *********** ** *****
  
  
  VIA EMAIL
  DELIVERY:  ********************
  Re: Complaint ID ******** * ***** ***************
  
  
  Dear Conciliation
  Department:
  
  We are in receipt of
  your correspondence sent on behalf of ***** ***************.
  
  Thank you for the
  opportunity to address ***** ***************’s complaint. Lloyd & McDaniel,
  PLC (hereafter “L&M”) is a law firm retained by ******* *** ** *** (hereafter
  “Cavalry”), to collect a debt owed by ***** *************** (hereafter “***************”).
  
  On or about October
  16, 2017, a default judgment was entered against *************** in the ***** ********* ***** of Summit County, Ohio. L&M subsequently filed a Wage
  Garnishment in attempt to collect on the judgment against ***************.
  After the Wage Garnishment was filed, L&M was contacted by an attorney that
  represented ***************. When *************** contacted L&M she was
  still represented by an attorney so L&M could not speak with her or contact
  her. L&M has now received confirmation that *************** is no longer represented
  by an attorney and will be happy to speak with her about the Wage Garnishment
  and the underlying Default Judgment.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved. 
  We invite *************** to contact our office at (866) 585-1880 during
  our business hours of 8:00am to 5:30pm EST, Monday to Friday, if they wish to
  discuss the matter further.
  
  Sincerely,
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a law firm that is trying to sue me for a loan that is over 7 years old so legally they are not allowed to use me so I'll probably file a counter suit against them but when I call and try to get information about the whatever it is that they want they refuse to call me back, I have left 4 different voice messages asking for information and to have an attorney call me back but nobody there will tell me any information. I've asked the customer service people to have the attorney call me back and with the 4 voice messages also that is a total of 5 different occasions that I have requested that someone call me back but they are refusing to talk to me.

  Business Response

  Date: 05/13/2025

  May 9, 2025
  
  
  VIA BBB PORTAL
  
  
  *** ******** ** *** ********* *********
  ******** ***** ****** *****
  
  Thank you for the
  opportunity to address ****** ******* complaint.  Lloyd & McDaniel, PLC (hereafter
  “L&M”) is a law firm retained by **** ******* **** to collect a debt owed
  by ****** *****.
  
  On or about April 25,
  2025, a lawsuit was filed against ****** ***** by **** ******* *** in the
  Franklin County Municipal Court of Ohio. The lawsuit was filed within the
  statute of limitations. On or about May 6, 2025, ****** ***** made payment to
  L&M for the amount sued for in the complaint. L&M plans to file a
  dismissal with prejudice once the payment made by ****** ***** clears. At that
  time, L&M will consider this matter closed.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ***** to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

  Customer Answer

  Date: 05/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ***** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to express my concerns regarding the ongoing issues I have faced with this law firm, which I believe reflect a pattern of unprofessional business practices.
  
  I was recently informed of a judgment against me from your firm. However, I was never served notice of this action, nor did I receive any documentation left at my residence. Consequently, I was completely unaware that I was being sued. To my surprise, I have now been notified that my wages will be garnished as a result.
  
  In an effort to resolve this matter, I have contacted your office a total of 43 times. Each time, I have encountered the same experience: lengthy hold times followed by a voicemail system that does not provide any opportunity for me to speak with a representative, On occasion, I attempted to reach your team by dialing a random extension, (217 to be exact) only to be misled by what initially seemed like a live representative. The call disconnects shortly after, which added to my frustration, after doing that a few times I realize that also a recording.
  
  Additionally, I attempted to reach your legal department via the email address provided *****************) in the certified papers I received regarding the garnishment. However, my message was returned undeliverable, indicating that the address does not exist or is unable to receive emails.
  
  Despite my best efforts, I have been unable to obtain any clarity or assistance regarding my situation. I also conducted online research and called the numbers listed for various locations, only to encounter the same difficulties each time.
  
  Given these experiences, I am left questioning how this firm continues to operate under such circumstances. I have noticed that there have been several lawsuits filed against them. which raises concerns about the legitimacy of their practices and the treatment of consumers.
  
  I appreciate your attention to this matter and hope to receive a prompt response that will assist in resolving my issue.

  Business Response

  Date: 05/07/2025

  May 7, 2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint #********
  Consumer Name: ****** ****
  
  Thank you for the
  opportunity to address ****** ****’s complaint. 
  Lloyd & McDaniel, PLC (hereafter “L&M”) is a law firm retained
  by ******* ***, to collect a debt owed by ****** ****.
  
  We have received and
  reviewed the complaint.  We take these matters seriously and we appreciate
  the opportunity to respond.  Our investigation revealed that the
  consumer’s delinquent account was referred to our office for collection by the
  creditor, ******* ***.  A Model Validation Notice was mailed to the
  consumer on January 11, 2024, at the address on the complaint.  After
  hearing no response, the lawsuit was filed on March 27, 2024. On April 3, 2024,
  service was obtained at *** ****** address noted in her complaint. The summons
  was accepted by party who identified that *** **** did reside at the address. The
  judgment was then obtained by Default on August 13, 2024. A letter dated
  January 20, 2025 was sent to *** **** at the address noted in her complaint. These
  mentioned documents will be mailed to *** **** under separate cover. Our
  records show the firm had no communication with the consumer until May 1, 2025;
  at which time we spoke to *** **** concerning this matter. Soon after, *** **** submitted the present complaint. We encourage the consumer to contact our
  office should they wish to discuss further a resolution to this matter.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** **** to contact our office at
  ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

  Customer Answer

  Date: 05/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: No one resides at my address besides myself. The only other person that comes to my home on occasion is my 11 year old niece and I can't imagine that your private services would have a child paperwork. The fact that it's almost impossible to getting in contact with this office was not address. i called the office at at 9am sharp om May 1st and was advise my attorney assistant that she cannot help me at this point. I offered to make arrangements and she said no 

  
  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 05/15/2025

  May 15, 2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint #********
  Consumer Name: ****** ****
  
  Thank you for the
  opportunity to address ****** ****’s complaint. 
  Lloyd & McDaniel, PLC (hereafter “L&M”) is a law firm retained
  by ******* ***, to collect a debt owed by ****** ****.
  
  We feel our previous
  response covered all the issues *** **** had concerning this account.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** **** to contact our office at
  (866) 585-1880 during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from this office for a debt I owe. I sent an letter to ask for the original creditor and to verify the account because it is wrong. I have not received any communication from them so I called numerous times. They don't answer and never call back. They are not honoring their own policies. I've seen online over 800 reviews with Americans facing the same issue. They are accepting payment but not giving updates on accounts and adding new figures.

  Business Response

  Date: 05/07/2025

  May 7, 2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint *********
  Consumer Name: ******* *******
  
  Thank you for the
  opportunity to address ******* *******’s complaint.  Lloyd & McDaniel, PLC (hereafter
  “L&M”) is a law firm retained by ****** ********** ************ to collect
  a debt owed by ******* *******.
  
  We have
  received and reviewed *** ********* complaint.  We take these matters
  seriously and we appreciate the opportunity to respond.  Our investigation
  revealed that *** ********* delinquent account was referred to our office by
  the creditor for collection.  A Model Validation Notice was mailed to *** ******* on April 11, 2025, at her address of record.  Our office has no
  record of any written correspondence or verbal communications from *** ********  We are more than happy to provide her with validation of her
  debt and will mail the same to her address of record.  Our office denies
  any claim that we have failed to comply with our own polices or
  otherwise.  We encourage *** ******* to contact our office should she wish
  to discuss some type of resolution to her account.

  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ******* to contact our office at
  ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made numerous attempts to contact a live person but no one ever answers, no one returns my messages and emails. They have levied my bank account and I have not gotten any response from them.

  Business Response

  Date: 04/16/2025

  April 15, 2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint *********
  Consumer Name: *** **
  
  Thank you for the
  opportunity to address *** **’s complaint. 
  Lloyd & McDaniel, PLC (hereafter “L&M”) is a law firm retained
  by **** ** ******** to collect a debt owed by *** **.
  
  We have received and reviewed *** **’s complaint.  We
  take these matters seriously and we appreciate the opportunity to
  respond.  Our investigation revealed that our office received a voicemail
  message from *** ** on March 18, 2025, regarding an outstanding debt referred
  to our office for collection. Our office has attempted to contact *** ** and
  returned calls to the telephone number provided to no avail. We will continue
  our efforts to contact *** ** at the telephone number provided; and encourage
  *** ** to contact our office again.
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ** to contact our office at
  ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pay off... There is no date of transaction, however I have tried to fix the issue. I was sent a letter just a few months back with a settlement agreement of $581.43. I have been trying to settle with them but they do not want to give any type of email of receipt of payment. You cannot speak with a manager only collection agents that are no help at all. They say that they cannot send any type of email. Please help.

  Business Response

  Date: 04/15/2025

  April 15, 2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint *********
  Consumer Name: ****** *****
  
  Thank you for the
  opportunity to address ****** ******* complaint.  Lloyd & McDaniel, PLC (hereafter
  “****) is a law firm retained by **** *******, to collect a debt owed by
  ****** *****.
  
  We have
  received and reviewed *** ******* complaint.  We take these matters
  seriously and we appreciate the opportunity to respond.  Our investigation
  confirmed that *** ***** contacted our office to discuss a resolution to her
  outstanding debt.  We explained to her that written confirmation of
  payment would be mailed to her once the payment was made and cleared.  Our
  law firm is not in the practice of emailing such documents, preemptively or
  otherwise.  Should *** ***** wish to discuss her account again
  under these terms we encourage her to contact our office.
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ***** to contact our office at
  ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband filed his taxes, and received a letter that their was a garnishment against me? ( We file joint) I have absolutely NO clue what it is for. So, of course, we start making calls. Started with the courthouse stated on the letter, the attorney, and it named a company called **** ***? Got absolutely nowhere with any of them. The courthouse asked if I ever had any other last names... Yes. I've been married before, and my maiden name.
  I have never received ANY notice of ANYTHING, I don't know what this is for at all. I actually have ALL of my debt in a debt relief program. So I think I would know if I had another debit account somewhere. There is no account number for this, no phone number. The address for this attorney is actually down the road from my house and it's an empty building.
  I am disabled and I don't have ANY income at ALL. I have not worked in 10 years. My husband filed injured spouse. This letter is a complete shock.

  Business Response

  Date: 04/10/2025

  April 9, 2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint #********
  Consumer Name: ****** *****
  
  Thank you for the
  opportunity to address ****** ******* complaint.  Lloyd & McDaniel, PLC (hereafter
  “L&M”) is a law firm retained, to collect a debt owed by ****** ******
  
  We have
  received and reviewed **** ******* complaint.  We take these matters
  seriously and we appreciate the opportunity to respond.  Our investigation
  revealed that a civil judgment was entered against **** ***** (nee *********)
  on March 19, 2013, in the ****** ****** ******** ****** *********  The
  underlying debt associated with the judgment was originally incurred by **** ***** with ******* **** ***** account ending ***** which account was acquired
  by the plaintiff, **** ******** ****  The judgment has remained unpaid and
  an Income Tax Refund Garnishment was filed on or about October 7, 2024, to
  collect the outstanding amount due.  **** ***** contacted our office on or
  about February 21, 2025, and this was explained to her.  Her request for
  documents on that date was forwarded to the current creditor to respond. 
  Should **** ***** wish to discuss her account in more detail, or payment options,
  we encourage her to contact our office.

  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ***** to contact our office at
  ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday the website is saying the birth year is wrong when it's not so we cannot make a payment it's due the 26th of each month 60.00

  Business Response

  Date: 04/03/2025

  April 2, 2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint *********
  Consumer Name: ******* ** *****
  
  Thank you for the
  opportunity to address ******* ******* inquiry. 
  Lloyd & McDaniel, PLC (hereafter “L&M”) is a law firm retained
  to collect a debt owed by ******* ******
  
  We have
  received and reviewed *** ******* inquiry.  We take these matters
  seriously and we appreciate the opportunity to respond.  Our investigation
  revealed that *** ****** file in our office was closed on or about March 6,
  2025.  Please contact ********* ******** ********** for information
  pertaining to your account.

  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ***** to contact our office at
  ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had recently paid off a debt that Lloyd and McDaniel were overseeing. I called in, obtained the payoff amount and the next day I paid it. I logged back into the site and found that there was a balance of $5 for no noted reason. I paid it and immediately called back to confirm that the balance would be zero and I was told "we can tell you that - only your lawyer." I told them I had waived all legal representation but the woman didn't care and refused to confirm. Now I show my payment pending and still a $5 balance. This account should've been zeroed out last week after I called your employees to confirm the payoff balance. I need confirmation in writing that this account has been resolved.

  Business Response

  Date: 04/03/2025

  April 2, 2025
  
  VIA BBB PORTAL
  
  *** ******** ** *** ********* * ********
  ******** ***** ****** ********
  
  Thank
  you for giving our law firm, Lloyd & McDaniel, PLC, the opportunity to
  respond to this complaint.
  We
  have received and reviewed *** ********** complaint.  We take these
  matters seriously and we appreciate the opportunity to respond.  Our investigation
  revealed that a civil judgment was entered against *** ******** on June 13,
  2024, in Franklin County, Ohio.  As *** ******** indicated, the judgment
  was paid on or about March 19, 2025, and our firm filed a Release of Judgment Lien
  with the court, which requires payment of a $5.00 filing fee. The account is
  paid in full and closed.
  Based
  on our records, *** ******** has been represented by an attorney throughout the
  course of litigation on his case.  It is our firm’s policy not to speak
  with represented individuals.  We sincerely apologize if *** ******** was
  inconvenienced in any way.
  As
  is consistent with our firm’s practice, we are always willing to work with the
  consumer to reach a feasible resolution for all parties involved.  We invite *** ********** attorney to contact
  our office at ***** ******** during our business hours of 8:30am to 5:30pm EST,
  Monday to Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

  Customer Answer

  Date: 04/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******** 

  
  

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