Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the absolute worst experience with Lloyd and McDaniel. I have called 15+ times on different days, waited hours and hours on hold to never be answered. I've requested call backs with the automated system and never received calls. I've entered random extensions to try and reach someone, but no one answers or returns my voicemails. I've selected other phone tree options to say I was with the courts, all to never be answered. I was able to get them to call me three times by spending an hour on the line with the ******* **** and they email them asking to call me, all to be hung up on twice now by ****** ******* while being completely respectful. The first time he hung up on me was because I was calling him "Philip" and he said I don't have the right to call him that and I should be calling him "Mr. *******". The second time I finally got to speak with him I asked him kindly not to hang up on me and he hung up on me after asking that they please recall the account back to ******* **** I received one other call from an ********** as I was headed into my grandfather's funeral. She was kind as asked that I call her back the following day after 12:00 pm. I did, no answer, no returned call to my multiple voicemails. I have spent days and many many hours trying to get a hold of someone other than ****** in an attempt to have this recalled back to ******* **** I only receive call backs from ******, who is unwilling to have a conversation with me. I am not alone, look at the reviews for Lloyd and McDaniels PLC and you will see the nightmare many others are living. At this point the only resolution for me is to have this recalled back to ******* **** and I will do whatever is necessary to reach that resolution. I have been tracking every phone call and attempt to reach Lloyd and McDaniels, PLC to get this resolved and will continue to do so. My heart goes out to anyone who is having to deal with this awful company.

  Business Response

  Date: 07/14/2025

  July 14, 2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint # ********
  ******** ***** **** *******
  
  Thank you for the
  opportunity to address **** ********* complaint.  Lloyd & McDaniel, PLC (hereafter
  “L&M”) is a law firm retained by ******* **** to collect a debt owed by **** ******* (hereafter “Fordham.”
  
   Until ******* *** instructs L&M otherwise,
  L&M will continue to pursue collection of the debt owed by ******* to
  ******* **** L&M has acted in compliance with all state and federal laws in
  dealing with ******* and will continue to do so.
  
  Please accept our
  apologies for any inconvenience you may have experienced in contacting our
  office.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite Mr. ******* to contact our office at
  (**** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if he wishes to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a collection account with Lloyd & McDaniel. I paid the debt in full in an agreement that was made in court in Polk County, FL. I paid them $100.00 monthly that was deducted directly from my bank account every month, without fail I made all the payments for 4 years, the last payment was $93.97 and the account was paid off. I called them to send me a letter that was finished and that the account was paid off and closed. The young woman who spoke to me said she would send the letter which I never received. I complied with the judge's order and Lloyd & McDaniel charged me everything monthly. It is true that they no longer charge me automatically, but I do receive letters that they are owed ??? that is not true, I do not owe anything, I have already paid off this account.

  Business Response

  Date: 06/30/2025

  June 25, 2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint *********
  ******** ***** ******* ******
  
  Thank you for the
  opportunity to address ******* ******** complaint.  Lloyd & McDaniel, PLC (hereafter
  “L&M”) is a law firm retained by ********* ******* ******** ***, to collect
  a debt owed by ******* *******
  
  We
  have received and reviewed *** ******** complaint.  We take these matters
  seriously and we appreciate the opportunity to respond.  Our investigation
  revealed that *** ******** delinquent debt was referred to our office for
  collection by the creditor. 
  
  *** ****** explained that on May 12, the account was debited automatically for only
  $6.03, and not for the full amount: $100/month. 
  She assumed that it was a mistake from us, so she paid $93.97 in the
  website to complete the $100 for that month. 
  However, there is still $440.08 in interest that is due and that is why
  she did not get a letter from our office stating that the account was paid in
  full and instead received a letter stating that the $440.08 was still due.  When *** ****** contacted our office, the
  representative was explaining the status, but the call dropped before the
  representative was done explaining.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite ****** to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

  Customer Answer

  Date: 07/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ******

  I do not accept this answer, because I fully complied with the judge's order, and nowhere in that lawsuit did it say that I had to pay interest at the end of the debt. I am willing to go before the judge to argue this. Besides, if I paid the extra 93.97, why weren't they credited to the supposed interest? I do not agree and am ready to go see the judge.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are extremely nonresponsive nor are they following the courts orders to release the funds from a faulty garnishment. I have been trying for months contact them. No response. No answered or returned calls. No email responses. This is absurd that a law office is allowed to conduct business in such a manner. They should be closed down.

  Business Response

  Date: 06/24/2025

  June 24, 2025
  
  VIA BBB PORTAL
  
  Re: Response to BBB Complaint *********
  Consumer Name: ******* *********
  
  Thank you for the
  opportunity to address ******* *********’s complaint.  Lloyd & McDaniel, PLC (hereafter
  “L&M”) is a law firm retained by ********* **** (hereafter (“Synchrony”),
  to collect a debt owed by ******* ********* (hereafter “**********).
  
  On or about May 5,
  2025, a Turn Over Order was entered in the *** ***** ****** ******* ***** of
  Illinois. The Turn Over Order instructed *********** bank to turn over funds to
  satisfy the judgment entered against ********* on March 21, 2022. As of the
  date of this response, neither L&M nor ********* has received the funds
  from *********** bank. Once these funds have been received, the judgment
  against ********* will be satisfied and the garnishment will be released.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite ********* to contact our office at
  ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if they wish to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to deal with a collection situation and have been calling for over a week. I was hung up on 3 times and have left messages for ****** at extension **** and no callback. I have been told to call back on a date that would place my case in default and I'm frustrated with what seems like an effort to delay resolution further. I submitted a settlement offer and its as if no one will review.

  Business Response

  Date: 06/23/2025

  June 23, 2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint * ********
  Consumer Name: ****** *****
  
  Thank you for the
  opportunity to address ****** *****’s inquiry. 
  Lloyd & McDaniel, PLC (hereafter “L&M”) is a law firm retained
  by **** ** ******* (hereafter “[CLIENT]”), to collect a debt owed ****** *****.
  
  *** *****
  called in on June 11, 2025 and spoke with a representative of L&M where
  they discussed settlement options.  However, a settlement was not reached
  and *** ***** was asked to call back on June 13, 2025, regarding the offer made.
  .
  On June
  13, 2025, *** ***** called in to see what the status of the offer and was told
  there had not been a decision made and was told to call back on Monday.  *** ***** called in on Monday and was advised that the offer was declined.  *** ***** made another offer to settle and
  was told to call back on Wednesday, June 18, 2025, since the new offer would
  have to be reviewed and will take a few days.
  At no time has our
  office tried to avoid speaking with *** ***** and she is more than able to take
  other actions to avoid obtaining a default.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ***** to contact our office at
  (**** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if she wishes to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

  Customer Answer

  Date: 06/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have called 3 times today. I have left a message for ****** again. I would like to receive a call from someone who can assist. I have included my calls to the business since 6/10/25 at which time I was disconnected twice on those calls and called the next day. I am hoping that my assigned personnel would return my calls to move this forward. I am available during their same business hours. 

  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making payments to this company since 2023. The court total amount settled on 09/05/2023 was 5377.22. Since there I have paid 3300.00, with a remaining of 2077.22, but their website says that I owe 2619.05. There are $541.83 that I don’t know where they come from. It’s almost impossible to communicate with them and they only send a billing notice, never a confirmation of payment or balance updated notice.

  Business Response

  Date: 06/11/2025

  6/6/2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complain* ********
  ******** ***** ***** *****
  
  Thank you for the
  opportunity to address ***** ******* complaint. 
  Lloyd & McDaniel, PLC (hereafter “L&M”) is a law firm retained
  to collect a debt owed by ***** *****.
  
  We have received and
  reviewed *** ******* complaint.  We take these matters seriously and we
  appreciate the opportunity to respond.  Our investigation revealed that
  *** ******* delinquent debt was referred to our office for collection by the
  creditor.  In June 2023, the matter went
  to a court hearing where *** ***** admitted the debt and entered into a payment
  agreement with our office which was adopted and ratified by the Court.  Thereafter, *** ***** defaulted on the
  payment agreement and a default judgment was entered against *** ***** on October
  24, 2023, which said judgment bears legal interest pursuant to Florida
  law.  While payments are being made on
  the judgment, which avoids garnishment proceedings, the interest still accrues
  which is what *** ***** is taking issue with.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ***** to contact our office at
  ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if she wishes to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around May 8th 2025 a letter was sent to me from Lloyd and McDaniel, PLC (out of Louisville, KY) a debt collection agency. I received this letter the week of May 12th 2025. In the letter it stated they were trying to collect a debt on behalf of ******* **** **. The letter also noted how to dispute the debt. It gave a notice of June 17th, 2025 which I would need to write them by in order to do so. I then promptly wrote a debt validation request letter and sent it on May 20th,2025. I sent the letter via certified mail, return receipt requested to the PO BOX specified address on the letter. I received the return receipt in the mail and it was signed. The letter per the tracking number USPS certified ********************** (attached) was received May 27th,2025. Today June1, 2025 I received another letter from Lloyd and McDaniel, PLC (it is dated 5/23/25 and mailed on 5/28/25) with a threat of lawsuit and also in the letter stating that they have been "unable to reach an agreement with me to pay my account balance" - their words (letter is attached with date stamped envelope). I had not ever heard from them prior to the May 8th 2025 letter nor had I ever spoken to them via phone. the letter also outlined a negotiated amount ******* *** would accept should I respond now by 6/24/25 to their offer. I wrote as supposed to dispute and request a debt validation of said alleged debt and -- (letter attached as well). Again I promptly mailed out the debt validation letter, they received it. This is a violation of my rights under FDCPA and this company and their illegal practices needs to be investigated. I will be mailing out my SAME LETER again to their main address and not the PO box promptly (before their 6/17 cut off BUT they have it already as evidenced in the attachments. I will also be emailing this information to them as well. HOWEVER they are in violation of FDCPA.

  Business Response

  Date: 06/05/2025

  June 4, 2025
  
  VIA BBB PORTAL
  
  Re: Response to BBB Complaint *********
  Consumer Name: ******** ** ******
  
  Thank you for the
  opportunity to address ******** ******** complaint.  Lloyd & McDaniel, PLC (hereafter
  “L&M”) is a law firm retained by ******* ***, to collect a debt owed by ******** *******
  
  On or about May 8,
  2025, L&M mailed an initial demand letter to ******** ******. Having
  received no response to the letter as of May 23, 2025, L&M mailed a
  settlement letter to ******* ****** on or about that day. On or about May 27,
  2025, L&M received a validation request letter from ******** ******. On or
  about May 29, 2025, L&M mailed validation documents to ******** ****** in
  compliance with her request. L&M has acted in accordance with all state and
  federal debt collection laws, including the FDCPA, in its communications with
  ******** ******.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ****** to contact our office at
  ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if she wishes to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to reach ***** * ***** ***** regards to my account. Trying to reach a live person, let alone ***** as been a nightmare. There was a settlement agreement which resulted in a payment of $150 every month on the 28th and for some odd reason, I've had issues with the payment portal. Thursday May 22 2025, as I've always have, I submitted my payment before the due date via the online payment portal. Well fast forward to Tuesday May 27 2025, my payment was returned. I've used the same account since February of this year to submit my payment. Strangely, between the 22nd and the 27th, there was nothing showing pending in my account. I Immediately called ***** to see if he could tell me why was it that my payment was returned and of course no call back! I submitted another payment on Tuesday May 27 2025 and Wednesday May 28 2025 just to cover whatever payment they would "claim" wasn't made. I called ***** 3xs on Wednesday May 28th and of course, I received not one call back. It's quite hilarious how many other complaints I've read are stating the samething about this company. What they're doing is unethical. The last thing I want to happen is end up back in court with these fraudsters. I haven't had any issues with the payment portal up until now. I utilize the portal because I won't have to deal with the agony of long wait times, phone calls being disconnected or having to speak with a rude representative. I need ***** or whomever to contact me ASAP about this!!

  Business Response

  Date: 06/05/2025

  
  We have received and
  reviewed *** ****** * complaint.  We take these matters seriously and we
  appreciate the opportunity to respond.  Our investigation revealed that
  *** ****** * delinquent debt was referred to our office for collection by the
  creditor. In February 2025, the matter went to a court hearing where *** ***** admitted the debt and the court ordered us to submit a Final Judgment
  within 30 days.  Thereafter, *** ***** contacted our office to work out a payment plan that would start at the end of
  February 2025.  The agreement was mailed
  to *** ***** on or about February 11, 2025. 
  On February 20, 2025, *** ***** contacted our office stating she never
  received the agreement and provided us with a new address.  We advised her on how to make payments
  online, updated our records with her new address and mailed another agreement
  to her.  We received the signed agreement
  back on February 24, 2025.  *** ***** began her payments and we received a payment on May 22, 2025 which was returned
  to *** ***** by the accounting department for non-sufficient funds and/or
  payment stopped.  *** ***** contacted our
  office on May 27, 2025 and May 28, 2025 but the collector was not available at
  that time and she filed the BBB complaint on May 29, 2025, hardly allowing our
  office an opportunity to call her back. 
  While our office makes every effort to call back consumers in an
  expedited manner, sometimes it takes a few days to get back.
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ***** to contact our office at
  ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if she wishes to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the settlement in court, but these criminals want to keep collecting.

  Business Response

  Date: 06/04/2025

  6/3/2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint *********
  Consumer Name: ******* **********
  
  Thank you for the
  opportunity to address ******* **********’s complaint.  Lloyd & McDaniel, PLC (hereafter
  “L&M”) is a law firm retained by ********* to collect a debt owed by ******* ************
  
  We have received and
  reviewed *** ************ complaint.  We take these matters seriously and
  we appreciate the opportunity to respond.  Our investigation revealed that ************ delinquent debt was referred to our office for collection by the
  creditor.  In September 2024, our office entered into a payment agreement
  with *** ************ attorney on a payment plan to pay off this debt whereby
  the debt would be paid off by year 2026.  *** ********* made payments in larger sums than agreed to and as such
  paid off the debt earlier than anticipated. 
  Since that time, our office has dismissed the lawsuit and has not sought
  further collection.  As to the claims of
  credit reporting, our office is not the creditor and has no legal authority or
  obligation to report anything to the credit bureaus.
  
   Our firm disputes any claims by *** ******** that we have acted contrary to state or federal laws. 
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ********* to contact our office
  at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if he wishes to discuss the matter further. 
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a debt collection law firm, Lloyd and McDaniel. I received papers in the mail from them approximately 2 weeks ago stating they would be garnishing my wages (something I knew nothing about) in order to not have my paycheck garnished I went to my local court house that same day to attempt to pay the debt. The court staff called and the law firm would not speak To the court clerk. After hours and days of trying to call the law firm and get in touch with someone I finally was able to and was told the fastest way to take care of this would be a wire transfer from my bank. I Was told that this would release the garnishment and only a couple of days. I did that last week and they still are refusing to release the garnishment. I have all of the documentation and proof that the debt has been paid in full and they are telling me now it will take 30 to 45 days to get it resolved and in the mean time they will still garnish my check!!!! My payroll dept has been trying to contact them to just get a word of mouth that it has been settled and when he finally got thru to someone today they immediately hung up as soon as he gave them the case information. Now noone is answering or returning calls.

  Business Response

  Date: 06/06/2025

  6/6/2025
  
  
  VIA BBB PORTAL
  
  
  Re: Response to BBB Complaint
  *********
  ******** ***** ***** ******
  
  Thank you for the
  opportunity to address ***** ******** complaint.  Lloyd & McDaniel, PLC (hereafter
  “L&M”) is a law firm retained by ******* ******* **** to collect a debt
  owed by ***** *******
  
  After speaking to *** ****** concerning payment of this account in order to halt the Garnishment of
  funds from *** ******** employer, L&M received funds on May 22, 2025. After
  the payment was verified, L&M filed a Motion and Order of Release, to
  release the Garnishment Order issued to *** ******** employer on May 30, 2025.
  The Court the signed the Order of Release of Judgment on the same day (May 30,
  2025). Although there was some delay in confirming the funds paid to satisfy
  the account, L&M endeavored to enter the Satisfaction and Release of the
  Garnishment Order. L&M records reflect that no funds were received via Garnishment
  from *** ******** employer. 
  
  As is consistent with
  our firm’s practice, we are always willing to work with the consumer to reach a
  feasible resolution for all parties involved.  We invite *** ****** to contact our office at
  ***** *******0 during our business hours of 8:30am to 5:30pm EST, Monday to
  Friday, if she wishes to discuss the matter further. 
  
  
  Sincerely,
  
  LLOYD
  & McDANIEL, PLC

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Letter threatening lawsuit comes only 4 weeks after receiving first letter we have ever had from them. Letter states they are open until 5:30pm EASTERN. We have been calling since 9am over and over. Left message, promised callback today, nothing. Over 20 calls out today alone. Just now at 5:24 their number calls me back and hangs up because they are closed. Don't send me a letter with incorrect info maybe? Letter came with a flyer stating we could submit a proposal yet there is nowhere to do that it only takes you to a payment portal and nothing else. We cannot afford the monthly offer they are offering so we wanted to offer something else more affordable and manageable for us but there is no body to speak to about this. Maybe I am jumping to complaining too early but when you spend your entire day trying to reach these people and they are threatening courts then it almost feels on purpose. So not only did they give me inaccurate information of their work hours but they gave inaccurate information about submitting a proposal. All I want is someone to reach me who is professional and patient to discuss payment options ASAP. If they are trying to give me a timeline then they need to respect us and get back to us in a timely manner