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          McGinnis Heating and Cooling has 1 locations, listed below.

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            Business ProfileMcGinnis Heating and Cooling

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            3500 Cane Run Rd

            Louisville, KY 40211-1919

            Visit Website
            Email this Business
            (502) 501-9676

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/26/2017

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            McGinnis Heating and Cooling provides Heating & Air Conditioning - Residential & Light Commercial

            HVAC Licensed and Insured; Experienced Owner is Hands On Every Job                                       

            Products & Services

            Heating and Cooling Services, Air Ventilation Services, Furnaces, Air Conditioners, Heat Pumps, Boilers Installations and Repairs, HVAC Services

            Business Details

            Location of This Business
            3500 Cane Run Rd, Louisville, KY 40211-1919
            Email this Business
            BBB File Opened:
            9/13/2017
            Years in Business:
            8
            Business Started:
            5/20/2015
            Business Started Locally:
            5/20/2015
            Business Incorporated:
            5/20/2015
            Accredited Since:
            10/26/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            4
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Darrell McGinnis, Managing Member
            Contact Information

            Principal

            • Mr. Darrell McGinnis, Managing Member

            Customer Contact

            • Mr. Darrell McGinnis, Managing Member
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/04/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I paid this company $3500 for a mini-split unit several months ago. I immediately started getting an LO error code. A service rep was sent out twice, and within 30 minutes of leaving, the error code was back. On several occasions, I was given a time they would be here, and they didn't show up or let me know they weren't coming. I sent Mr. McGinnis a text on Sept. 20 letting him know I was still getting an error code and I needed it fixed by Oct. 3 because I was going out of town and was having a new tenant move into the space with the mini-split unit. The unit only blows cold air, and we're into fall where sometimes you need the heater. I contacted him on Sept. 30. He hung up on me, so I called back and left a VM. He texted me and said he would be here on Oct. 1. Again, he didn't show, and no call. I called him again on Oct. 2 and told him I needed this fixed before I left town. He insisted it would have to wait and hung up on me.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Ty C

            09/13/2023

            Dispatched by my home warranty 2-10 to service our ac unit. Waited all day and no call no show. The following day I received a text message stating they canceled my appointment from the previous day. After reading other comments and reviews happy they didn't show up. I will recommend my home warranty to remove them from the list of preferred contractors.

            McGinnis Heating and Cooling Response

            09/22/2023

            I am sorry that you had this experience. We received an email and an updated status change in the portal that stated that the homeowner had cancelled the appointment. We don't usually contact the home warranty compnay's customers to see why they cancelled. Customers are always welcome to call us for a status update when they have a scheduled appointment. However, thank you for taking the time out to leave us a review. All feedback is welcomed, it helps us to see if there is an issue that we need to look into deeper. I do wish that were able to provide service to you so that you could have based your review on personal experience. Our apologies for any inconvenience this may have caused you. Thank you and have a great day.
            Read 4 More Customer Reviews

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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