ComplaintsforMcGinnis Heating and Cooling
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Complaint Details
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Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid this company $3500 for a mini-split unit several months ago. I immediately started getting an LO error code. A service rep was sent out twice, and within 30 minutes of leaving, the error code was back. On several occasions, I was given a time they would be here, and they didn't show up or let me know they weren't coming. I sent Mr. McGinnis a text on Sept. 20 letting him know I was still getting an error code and I needed it fixed by Oct. 3 because I was going out of town and was having a new tenant move into the space with the mini-split unit. The unit only blows cold air, and we're into fall where sometimes you need the heater. I contacted him on Sept. 30. He hung up on me, so I called back and left a VM. He texted me and said he would be here on Oct. 1. Again, he didn't show, and no call. I called him again on Oct. 2 and told him I needed this fixed before I left town. He insisted it would have to wait and hung up on me.Business response
11/17/2021
The issue was a manufacturer's defect on the line set. I didnt understand the issue at first, so i came out to see it for myself.
We have been out here 4 times trying to correct the issue and i am actually out here working today trying to get it right.
Customer response
12/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *****
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Contact Information
3500 Cane Run Rd
Louisville, KY 40211-1919
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.