Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not a happy customer. Took them several months to get my roof completed and now I’m having leaks and am not getting any response even when I’m texting the owner, ****, direct and still no response from him either.
I paid over $30k for a new roof and a partial covered porch replacement and have been informed the support beams installed are not correct either.
Was informed by ******l last week that bathroom vent exhaust caps used are not the right type and this is why they’re leaking and that these should have never have been installed and he was surprised that these were installed by his company.
When he asked who installed and I said *******, ******* said ******* is their metal roof installer and normally doesn’t do a TPO roof. I said ******* done all the work on the roof and the porch.
Business Response
Date: 05/22/2025
See attached response from the business.Customer Answer
Date: 05/24/2025
Complaint: ********
I am rejecting this response because: ***** ******* has NOT reached out to me!
I have been in contact with a ** *******
My porch still has not be corrected or fixed. It was repaired by HKC and is not up to local building codes and I am, per ** *******, am contacting other companies, at my discretion, for repairs at the expense of HKC.
Additionally it seems that my roof is still leaking and needs to be repaired
Sincerely,
******* **** ********Business Response
Date: 05/27/2025
Hello-In reference to the above rejection from ** ********* I provide the following
I, myself am not the project manager, nor a construction contact person. I am simply the office coordinator. I apologize that *** ******** felt it necessary I reach out to him. When it was brought to my attention the issue with BBB (last week) and *** ********** complaint, I provided the letter you see attached. In addition to my letter, regarding the BBB suspension and explanation as to what occurred, ** *******, the PM and operations manager also provided a letter, describing the steps he's taken as he works with *** ******** to rectify the issue.
In addition to those letters, I've also attached the correspondence between both ** ******* and *** ********. As of this morning, we are awaiting feedback from ** ******** on the quotes and contractors that he would like to do the work. His original preferred contractor says they are too backed up to complete work right now.
To the point of his roof leaking........ we have not been notified or made aware of ANY issues with a current roof leak. If this is indeed occurring he has not made anyone here aware. I'd suggest, he contact ** ******* and advise, so that we can address.
I do apologize for any and all hardships on *** ********. This is not the experience we want for our customers. However, we will always try to make it right. And as you can see from the correspondence, we are doing just that.
Customer Answer
Date: 06/03/2025
Complaint: ********
I am rejecting this response because: I prefer that this case to remain open until the issues with the leaking bathroom bath vents and the issues with the porch are totally resolved
Sincerely,
**** ********Customer Answer
Date: 06/10/2025
Better Business Bureau:
I would like to reject the offer of Mediation for complaint ID ********.
KHC is still providing goodwill and is still working with me to resolve the issues
mediation is not required at this time
Regards,
**** ********
Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
New roof was installed on my house with a 5 year warranty on May 31 ,2022, there has been on going problems with rains causing leaks in various places throughout my home. I contacted HKC many times they sent someone out and they did fix some of the leaks, but no repairs have been done to the damaged ceilings. Recent rains has made leak in the family room that has caused dripping on my carpet, l called again on June 19, 2023 and was told she would email them and let them know as of yet still no response. More rain is expected in the area so l know there will be more damage, l was told back in March that that my leaks were old which wasn’t true l took some pictures of the damage while it was still wet and showed them to Gary Ferrigno and he said he would put me on a list and l haven’t heard a word or a response since then. With recent rains my problems are getting much worse and it looks and sounds like they have no intention of fixing my roof or my ceilings, l would like for HKC to honor their warranty and the promises they make to fix my roof leaks and repair the drywall on my ceilings. My problems will not go away unless they do what they are supposed to do, l am 76 years old and my husband has Alzheimer’s we picked this company because of their tv advertising and the promises they made and we cannot be put off any longer.Business Response
Date: 07/19/2023
Customer indicated the company reached out to her and have made an appointment to assess the situation.
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