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Business Profile

Credit Union

Park Community Credit Union, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Park Community Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Park Community Credit Union, Inc. has 17 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing an invalid account reported by
      **[Creditor/Collection Agency Name]** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

      Business Response

      Date: 04/04/2025

      Thank you for sharing the complainant information regarding the above-referenced ID number. Park
      Community Credit Union strives to provide excellent service and works extremely hard to minimize any
      hardships to our members. We appreciate Mr. *******’s wanting to understand how Park Community
      Credit Union reports information to the credit bureaus.


      On 12/15/22, Mr. ******* received a $500 personal loan from Park Community Credit Union. Mr.
      ******* paid only nine payments totaling $108.80 on the loan, with the last payment being made on
      March 9, 2023. We attempted to contact Mr. ******* 52 times via phone, text, and email to resolve the
      delinquency on the account. Due to non-payment, the loan was charged off on July 19, 2023.


      Park completed a thorough investigation of Mr. *******’s loan history with the credit bureau. No errors
      in reporting were found. The status of the loan on the credit report is currently listed as “unpaid balance
      charged-off,” which is accurate.


      I have emailed Mr. ******* a copy of his loan history for his records. If Mr. ******* has any further
      questions or concerns, I am happy to assist him. Please let me know if you require any additional

    • Initial Complaint

      Date:01/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debt with PARKCOMM FCU on my credit report, they received payments from me for 6months and more. They closed my account, sent it to collections without my knowledge and never sent me an issuing statement of this occurrence in writing like I’ve asked them. On my credit it’s marked as “derogatory, chargeoff-late”, I demand they Need to put on my credit report “paid for less” as they have received multiple payments or for this inquiry to be removed from my credit report completely.

      Business Response

      Date: 01/17/2025

      Good afternoon,

      Please see the attached response letter.

      Have a nice day.

      Customer Answer

      Date: 01/21/2025

       

      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ****** ******

    • Initial Complaint

      Date:11/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Park credit union set a up a separate account using my external income from retirement adp portal pushing money out over Internet paying off there personnel expenses

      The banker at this location has defrauded my accounts paid a car I know nothing about fictitious account another teller told me my money was going another account from outer account of mine is how I cannot locate my retirement account   

      Business Response

      Date: 12/06/2024

      Response letter attached. Have a great day.

    • Initial Complaint

      Date:03/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to pay off the balance of a credit card that I have with Park. I tried paying through the app but for some reason, it would not accept my information, which is a problem I have had with this credit union since I opened an account there. I was informed that I would be charged a $5 fee for paying by phone, which I agreed to, but the service rep charged the card I was trying to pay off instead the payment method I provided. Now I have $5 on my credit card, and was told I would need to pay another $5 to pay off the first fee! It’s such a hassle trying to get anyone on the phone to fix this problem, and no one ever replies to emails at this business. I would not recommend this credit union to anyone. In addition to the scam they are running with the payment fee, they have also consistently charged my card two to three days earlier than the date agreed upon for my reoccurring loan payment, and no one is willing to help me set up a payment method on the app so that I can pay it manually. I want the $5 fee taken off my card and applied correctly to the payment method I authorized.

      Business Response

      Date: 03/14/2023

      Please see the attached response letter.

      thanks.

      Customer Answer

      Date: 03/14/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* *and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ****

    Park Community Credit Union, Inc. is BBB Accredited.

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