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Business Profile

Anesthesiologists

One Anesthesia, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received three separate bills from One Anesthesia PLLC. When trying to pay online, the pmt URL isn't valid. I then tried adding an 's' to make it a 'secure URL', but that had a different company name but yet the same email listed for billing inquiries. I called the phone number listed for Billing Questions, and reached a recording that has yet another different company name. Although the anesthesia charges & dates of service are legitimate, I am hesitant & not sure even where to pay the bills since the company names are different everywhere I go using the information on the bills. I don't want these bills to go unpaid and end up in collection; but I also don't want to pay them to a fake company. Can you assist please?
    The following is some of the conflicting information on the bills that I received via USPS mail:
    -Company name: One Anesthesia PLLC
    -Phone: 844-712-4981
    -When calling, recording says the business name is Patients Accounts.
    -Unable to reach a person, only a recording to leave a message.
    -Email for billing inquiries: ********************************** -Payment URL listed: ************************** ******** ***   -if you add an 's' for *************************** ********** ** *************************************************************** *says the business name is Anesthesia Business Consultants
    I have attached the three bills I have received and am referring to in this complaint.

    Business Response

    Date: 12/04/2024

    The payment was posted to the patient account and we apoloize for any inconvience this has caused.

  • Initial Complaint

    Date:12/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible billing process. Horrible ability to talk to a live person. I was billed erroneously for $2640.00.

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have passport as a secondary. They filed with my primary but my secondary has no claim on file from them. They knew i had passport and now are trying to claim timely filing so that they can collect a 840$ bill that i do not have to give, They said that it is my bill although they have just contacted me recently about it.

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 23rd I had an epidural done while delivering my son. I get a bill in February for $2800. I sent back the form with my insurance information and to update my home address. I check their website and it has a zero balance. I get another letter last week asking for my health insurance again for $2800. I go online to pay my bill and my health insurance is already added to my account it seems but no claim has been filed through my insurance company. I sent them an email from my work email to ask if I need to file a claim with my insurance and asked for their tax identification number because my insurance company requires that to even submit the claim and it’s not on the bill. I get no reply via email or phone. I sent a second email via my personal email and still nothing.

    Customer Answer

    Date: 05/24/2023



    Better Business Bureau:
     Good afternoon, I got an email regarding my complaint against One Anesthesia, PLLC saying the case was closed as an unanswered. The business was able to reach out to me finally, and we were able to resolve my billing issue, and run through my claim through my health insurance. If you need anything else on my end please let me know. ****** *******  Sincerely,

    ****** *******
    ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events.

One Anesthesia, PLLC is NOT a BBB Accredited Business.

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